Completed my rental online and reached at the location at 5 pm. No one was present at the property and my gate access code didn't work. The property manager didn't pick up and customer service couldn't fix my access and asked me to try next day. I had to pay extra to movers to move to a different location. I had better experiences at Milpitas - this location is the absolute worst. read more

We have been trying to get into our unit for the last two days. The code does not work for access, and we have tried reaching out to the property manager dozens of times without any response or call back. No-one on-site!! No-one checking messages and/or getting back to us! We use this for business and there are some project critical items we cannot access. This is a BIG problem! We really need this resolved ASAP! read more

I highly recommend this location. TAMMY in the front office was amazing. I was so upset because I lost my keys to my storage and Tammy called within minutes after I left a voicemail. When I arrived to the office her customer service was everything and I can honestly say that she turned my negative situation into a positive one just by how kind and nice she was. Thank you again Tammy. I appreciate you so so much. read more

I was completely impressed with Tammy's professionalism and customer service. She went above and beyond to help me to lower my monthly bills and relocate my storage to much better space which more convenient. Tammy is the Best. read more

Norma is a Godsend! Save my day today, made it so easy!!! she took care of me in no time so grateful! big thank you read more

Worst service ever! Tammy was extremely rude and uninterested in helping me. the man living with her constantly smoking cigarettes right in front of the office. Disgusting !! Dont recommend!! read more

Upped rates after the 3rd month. Was out on the 29th After getting a phone call and confirming i would be out by 8pm, Got an email on the 2nd saying balance Due. Called and left a message. No call back. Was charged random $67 on the 12th of the month. Still not call back from office. read more

Left message in this location for more than 3 weeks no response! I called the customer service after 15 minutes on hold they hang up!

A big thank you to Tammy for keeping a close eye on our unit and letting us know it was accidentally not locked properly! She stayed until I could get down there and was willing to stay past closing to help me get in to secure the unit. read more

I was under pressure to find the right size storage for our company's furniture etc.. Thankfully I found it here just down the street from our office. The whole process was fast, painless, seamless. Shiela was nothing but a pleasure to work with therefore it is a pleasure to write this review! read more

Since I got there, Linda, who was in charge was very helpful, accesible. She kept a great smile on her face. They kept the area very clean.

Pretty much your standard Public Storage place. The units and site are clean. The staff has been very helpful and friendly. A few areas of concern before you rent here though. They get you in with a teaser rate, but they will jack the rent up at will once you are in there for six months. I have had two increases the last year totally about $60 additional per month. I am looking for another storage place because of this. They are also not very forth coming when there are problems. Several units right near mine (Bldg B) were broken into one night. Guys jumped the fence, cut locks, and broke doors to steal from the units. There was no notice to the other renters. I would have expected an email or flyers letting me know to be vigilant. Maintenance can be slow. Lights in my building block were out for weeks. It took several calls and notes before I saw the lights fixed. Very spooky to be out there in the dark. By the way, the break-in above happened during the several weeks the lights were out. read more

Came here to find a place to hoard hubby's treasures while we're in the process of selling our house (Such a deal by the way - Be sure to check us out before it hits MLS) Signing on was completely easy - the site and units are clear, clean, secure. I could not believe the customer service - Last night I got there right before the office closed - Could not get our padlock to unlock. Even though the office had been closed for 10 minutes by then, "Cathy" took the time to come help unlock it, showed me how to make it easier next time ----- and voila! I had desperately needed access for that one small but critical thing in the far back under all hubby's "stuph". (whole 'nother story). Her kindness likely saved his life. Hey, moving is stressful ok Easy to get to, easy to use, may adopt Cathy. Highly recommend. read more

Moving is a pain, but Jason at Public Storage always made sure I was taken care of. I have a storage unit in this facility, but ended up moving to San Francisco, didn't have a car, and lost the key to my unit. I called Jason and he helped me get the lock cut by filling out some paperwork at a nearby Public Storage in the city so that I wouldn't have to make the drive down. He called me back several times to keep me in the loop about the progress so I wouldn't have to keep checking back. He's a very friendly guy and keeps the place clean and secure. Everything you could want from a place that's holding on your valued possessions. read more

I have been here since 2008 and their staff is always friendly. In fact, I checked in 15 mins before closing on a Saturday and Jason Ridnour, a staff member, stayed after close to make sure I was checked in. The place is clean and has a gate, the elevator requires a code and the units are indoors. read more

The girl who helped us, I believe Jessica. Was awesome! She told us so much great information and helped us rent our storage unit. She helped us when we wanted to change the size of the original unit we wanted to look at. She was great and made our experience fun, easy and a breeze. I definitely recommend coming here if you're in need of a storage unit. She will make your experience awesome! read more

Jason, was very helpful through the whole process when it came to deciding which type of storage unit was best for me. He made sure that I was aware of all my options while also making sure to walk me through the process of getting to and from the unit. He was very informative and made sure that I received all the required information as well as made sure that any questions I had were answered. Thanks Jason for all your hard work! I am sure as we load our storage I will have more questions along the way. read more

Made a reservation the day prior and the next day realized i wanted something else. Called in and Monica was an excellent example of true customer service. Went out of her way to search and find me a new unit at with an excellent deal even though it wasn't even at her particular location she did the leg work to find it check on the details make sure it was to my likings. And transfer the reservation to the new location. She was pleasant to talk to. Thank You read more

I highly recommend this location. The manager Jason is quite helpful. He made the process as smooth as possible for me. I have rented public storage space before. I must say this waa a faster, smoother experience than the last one. read more

This place is awesome! We needed a short term storage since we are in the process of buying a house, and Public Storage made it so easy for us. We only paid $1 for the first month! Both girls I interacted with were SO nice, but the girl that helped me set everything was Breann and she was amazing. She even found a cheaper rent price for us from what we were quoted! The facility is clean and well kept, and I feel safe taking my things there. You have to buy renters insurance, but it's pretty cheap. We'll only have our stuff here for a couple of months, but I definitely recommend this place to anyone, whether it's short or long term. read more

This was my first time renting a storage but the employee Ana explained everything to me so i could understand and made it very easy and fast. Ana is very knowledgeable about this business and very friendly. Thank You. read more

Napoleon was very kind, efficient, helpful and polite. Facility was exactly what I needed.

Very disappointed in their customer service policy. Scheduled a checkout 2 weeks in advance but since my auto pay had already paid I received no pro-rated refund for 1/2 month. Cost me $100 and employees were indifferent. I would check out other storage units in the future. read more

The Duane Ave Public Storage in Sunnyvale has a broken elevator and I am not able to remove items from the second floor. It has been broken for a week now and everytime I call there, they do not know when it will be repaired.$#&! I am moving out of the storage unit by 11/30/18 and they will not discount my storage unit since I have to hire help to remove my things. Unhappy with my experience there read more

Checked out 3 storage places and this one was a winner but what really sold me was the awesome customer service from JASON! Most certainly made my day and such an easy process. Also on other days that i would come in and add more items to my storage he would be so kind to offer help and a lending hand and let me tell you that's what I call working above and beyond your job. Thank you so much Jason!! read more

I was very impressed with the service at this facility. Jason is a true professional, very helpful and sincere. My niece had failed to pay her fees. He very patiently explained what would happen, when and how the auction would work. Madison was also very helpful. read more

We were referred to this location by a different location because it turned out we had more stuff than we thought. Jason was very personable and helpful. Its an indoor location that it nicely kept. A very simple process to get through, but of course make enough time to sign all the paper work! read more

Jason the property manager is awesome! He helped us get set up with a unit in no time. Everyone at this public storage location is super friendly and nice to work with. Thanks Jason! read more

The manager made it a very easy process to rent the space. I was able to get the space I wanted in a good location for a good price. I feel secure and safe when I'm there and would recommend this location to other. It's clean and easy to get in and out of the parking area. read more

Jason was so nice and easy to work with. There was a mixup with the unit I was supposed to get and he fixed it right away. He was very thorough when going through all the paperwork as well and took time to explain everything. He answered all my questions as well. read more

Not impressed. Pushy and rude. Our group has special circumstances which were approved by PS yet they persist to harasse me knowing that I'm not the appropriate party. They've been asked time and time again to honor the agreed upon the arrangements in effect, but yet have not done so. read more

The service is horrible, the company doubled my rate after 5 months. Don't let them lure you in, because they will bump up your rate after you move your staff in. read more

The location is good and the customer service is great. What a convenient way to store all of our extra stuff.

Friendly customer service, clean, secure location. Overall great experience with this location.