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    Public Storage

    3.7 (37 reviews)
    Open 6:00 am - 9:00 pm

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    Water accumulation after emergently removing my belongings.  All of the sandbags and physical barriers in the foreground were placed by me.
    Reed F.

    DANGER - DO NOT RENT, move IMMEDIATELY if you are a tenant! Management of this property has allowed severe flooding to occur, infiltrating several units, causing damage to personal items and unmitigated deterioration of the grounds and structure. There is extensive flooding, mold, water damage to structural walls, and dangerously unsafe ice buildup creating unsafe conditions for person and property. For several weeks, promises made have been ignored and denied, calls and messages have remained unanswered, and district manager Ashley Henke has allowed these issues to escalate while tenants expend significant effort to protect their belongings with full knowledge in real time of every aspect of this emergency. This issue has slowly progressed to staggeringly dangerous conditions with full awareness of property management, and refusal of intervention by district manager Ashley Henke who has insisted that salting and snow removal (which verifiably have not been performed) are the absolute exhaustion of all reasonable measures to mitigate this situation, which in her own words was described as a disaster. Their claims are verifiably false as I have made them aware of myriad low cost solutions that could be implemented, and have been implemented by multiple tenants, and I have spoken with facilities crew members (whom Ashley has attributed the determination that nothing more can be done) who informed me that they advised her weeks ago of additional measures that she directed them not to take, resulting in further preventable damage to personal property and the rapidly deteriorating condition of the facility. The management of this facility is criminally negligent. Ashley Henke had been made thoroughly aware of that fact and refused any further assistance to remedy the situation, going so far as to cite that they have spent "a lot of money on it already"... WRONG ANSWER Money spent on the wrong solution does not concern me as a client. That is an unwise sunk cost that is not the burden of their clients to bear. The scale of their fiscal malfeasance is of no concern to me when numerous solutions to effectively resolve the acute threat to property and safety were readily available for considerably less cost. The unwise exhaustion of capital without expert confidence in effectiveness is not a burden to be borne by their clients, it is a testament to their gross incompetence. They could have bought a million dollars worth of gummy bears and laid them out in an ineffective effort to solve the issue, but their choice to spend a million dollars on something that doesn't solve the problem still is not the responsibility of the customer to bear. It's a symptom of their failure to fulfill their contractual obligations to their customers. They know that they are responsible for allowing this condition to progress. They know that their customers are doing more than they are to protect their units. And they know that they are facing the possibility of litigation and criminal prosecution. In full knowledge of these factors, they have chosen to allow their customers' belongings and their facility to be destroyed in slow motion, with full awareness that readily available inexpensive solutions exist, and they face substantial penalties for their chosen response. Ashley Henke has explicitly elected to take personal responsibility for what she herself has described as a disaster, refusing to provide any other contact within the Public Storage management team for assistance. Ashley Henke has told me that all options have been exhausted, even after having been presented commercially available solutions, as well as advice from engineering professionals presented to me that I communicated to her. She is fully aware that personal belongings are being destroyed, and that the condition of the building is rapidly deteriorating into conditions unfit for safe storage and that are dangerous to the safety of tenants and staff who attempt to access their units. She has lied repeatedly about the removal or ice and snow, application of ice melt, expert advice she has chosen not to employ, and her knowledge of simple measures to mitigate the current emergency. District Manager Ashley Henke, who has responsibility of other Public Storage facilities in their district in addition to this location, is substantially aware of the scale of destruction the belongings of her customers, as well as the rapidly deteriorating conditions of the facility and their threat to human safety, and her responsibility for allowing these conditions to develop. In full knowledge of this, and in awareness of potential litigation and criminal prosecution, she continues to refuse to provide any reasonable assistance to mitigate the emergency she has allowed to escalate with complete awareness every step of the way for nearly two months now since she first became aware. STAY AWAY. GET OUT IF YOU'RE THERE.

    Public Storage property manager. Telegraph way location.

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    6 days ago

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    8 months ago

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    3 years ago

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    5 years ago

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    4 years ago

    Good security, love the mobile app access, price could be a little more competitive with other locations in the area.

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    5 years ago

    Needed temporary storage for work. John was awesome! Found me exactly what I needed. Very professional

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    5 years ago

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    13 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    12 years ago

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    8 years ago

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    9 years ago

    Staff is very friendly and helps you in a pinch. I appreciate their support especially in a time crunch!

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    11 years ago

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    9 years ago

    Super friendly staff.Lonnie was very nice and thorough. Property is graded properly and there are No flood issues.

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    10 years ago

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    10 years ago

    The ladies in the office were very nice and helpful and made it very easy on our stressful move.

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    11 years ago

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    Review Highlights - Public Storage

    Hi,Kristine always had a pleasant and calming demeanor when I would come in to pay my bill or I had a question about something.

    Mentioned in 5 reviews

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