I appreciate the customer service and support Miss Linda offers you as if you are THE only one in…read morethe room. She is extremely nice and helpful. She goes above and beyond to make sure you have the best experience storing your items. I wanted to use a local company that is reliable, clean, and does not try to price gouge people like some other local storage companies around town. This place is well lit. It's clean and the spaces are roomy and appropriately priced. They are no hidden fees on the backend and no skimming or trying to skim a little bit of money every month. If you have homeowners insurance, perfect. You don't have to PROVE that you have it three months in advance before the renewal and then again after you have renewed. They aren't emailing you constantly about things that are irrelevant or have anything to do with your space. This company is fair. This company is awesome. I hope they continue with this model because it works!

Customer service is awesome! Ms Paulinna always takes care of me when I walk thru the door! I would…read morerecommend this place to anyone in need of a storage unit!!

I have had THE WORST experience with Storage King USA. Instead of using the self-proclamation of…read morecalling themselves "king" the operative word should probably be JESTERS instead. It's quite unfortunate because it is in a good location and they are one of the few storage places that provide climate controlled units. Additionally, I figured it would be a good way to use the extra space for a larger unit to store my seasonal wardrobe since I would be in the area off and on during the year. The first red flag that I blew aside was the sign in the office warning people about a "certain" type of lock that would be acceptable otherwise they would charge an additional fee in order for you to replace it to the specified round lock they want you to have for it is their "policy." Fortunately, I have used storage units for every school year, so I had a round lock. But it was a little odd that Storage King USA would have that as a policy. A lock is a lock and whatever type of lock the customer has should be their prerogative, at least I would think. The next issue I had with Storage King USA was the fact the security gate was no working. What is the point of having a gate, but it's broken? And another thing was the step up in order to get into the inside climate controlled units was a bit annoying. I mean it seems either the platform would be level to the the ground OR have a small ramp in order to roll things on a cart into the space. Another issue was there weren't any carts in sight. Next was the matter of being a homeowner and having my OWN insurance coverage that covers renter's insurance for storage unit within my policy which I explained that upon the rental agreement. It appeared that they were extremely eager to charge the additional fee until I showed proof. I received at least two email warnings before I left the property to remind me that I needed to get that paperwork to them. It was bizarre. I was told that my policy was set to renew in March which I knew as it usually has to be renewed after one year, but Storage King USA made sure they sent me ANOTHER email to remind me of my upcoming renewal and that I needed to have a copy sent to them. This email in addition to the previous ones was sent in January as a reminder and then more reminders in February. It seemed as if they were chomping at the bit to charge additional fees. Again, another red flag. The next to the last straw for me was yet another email to now inform me that I would be assessed the additional fee because I did not send a copy of my homeowners renewal paperwork. This was ridiculous because I renewed my policy on February 19, 2023 and I sent a copy of the paid receipt to Storage King USA. Unfortunately, this was not good enough for Storage King USA because I had failed to send them the entire policy once again even though the paperwork and the language of the paperwork were the same. Now my patience with this company was growing thin. I spoke to Paulinna, the manager, via email to discuss the situation; however, it was of no use. She stood on "the policy" rather than common sense. And her demeanor of standing on the policy was less than customer service appropriate for a manager for I found her a bit snarky. The final last straw for me was the letter I received indicating that the rent for the space I had was going up another $30 dollars within the next two months. It was at this time that I finally had enough of this foolishness and I was out of there! Fortunately, I found another place across town that is also locally owned which was one of the reasons I selected this place, but if they cannot appreciate business here there will always be other options where I can and will go!

Needed storage fast and they had many sizes available for us to choose from. Friendly service and…read moregood prices.

They start out with good prices then they double or nearly double the price of the unit within 60…read moredays. I guess they hope that once you have put your stuff in the unit you will pay more rather than move it somewhere else. Dirty b

Modern and very clean facility. Convenient location. Gerard the manager there could not have been…read moremore helpful. Highly recommend this facility.

I've been renting at Extra Space Storage in [City, Location] for over a year. When I started, my…read moreunit cost $227 per month. Without warning, the rate jumped to $384 -- a nearly 70% increase in less than 12 months. When I contacted the office to discuss it, I was told there was nothing they could do, not even prorate the current month when I gave notice that I planned to vacate. The facility itself is clean and safe, but the way this company treats loyal customers is disappointing. If you're considering renting here, be aware that your "introductory" rate won't last, and you may face steep hikes with little to no recourse.

They are so patient and understanding. They were so patient with me from miscommunication. I…read moredefinitely recommend this place.

This was the first time I've needed a storage unit and I stopped by the Stop N Store which is…read morelocated in what used to be a department store. They have made it into a fantastic climate controlled storage facility. There are multiple entrances that are controlled by electronic codes so you can easily access your unit from the shortest possible distance. The manager, Scott, made the entire process very easy from the initial contract to the orientation and to the cancellation process. It is a monthly rental and you can easily cancel with 5 days notice. I would highly recommend this facility and will use it again if I ever need a storage solution. Thanks Scott!

My recent experience at Victory Drive Self Storage on Downing was amazing beginning to end. John…read moreColborn was absolutely awesome. It was a true blessing getting in, accessing stuff and getting back out. We had to have some home improvements that needed to be done and it was a great help to clear out some space to ease this work. I highly recommend this storage facility.

I've had my stuff here for over a year now. I moved in here after my unit was burglarized in Life…read moreStorage (formerly Cubesmart) on victory drive. Obviously an inside job as the mesh roof was repaired after the theft and the security system wasn't working at the time. I wanted a unit that couldn't be accessed unless you open the door. It was harder than I thought. I guess it's the new way to build storage units. The storage unit behind Petsmart on victory drive doesn't even have a roof. The units are open. Finally I found this place! I have a climate controlled unit that is easily accessed by driving up to the access door and putting in my unique code. It's got a light timer so no waste of electricity. The front gates are open from 7 am to 8 pm according to Google but I thought the guy that signed me up for my unit said it was open while the office was open which is 9 am to 5 pm. Daily. I haven't ever tried to visit my unit other during this time so I'm not sure. My unit went up in price recently, but is still cheaper than my Life Storage unit. I haven't experienced any issues. The buildings are elevated so the units seem to be high enough off the ground to prevent flooding.

I have stored belongings at The Storeroom for years. They have people, on site, to attend to any…read moreof your needs. They give their customers a great moving truck, with a ramp, to help them move in and the best part is that it's free. The staff is caring and attentive to their clients. The grounds are well kept, with cheerful landscaping. The units I have are secure, temperature controlled, and I couldn't be happier with these nice people!!

I was remodeling a home and placed all of my furniture in storage here in a climate controlled,…read moresupposedly video monitored unit. ALL of my belongings were stolen from the unit and the owner was horrible about the whole ordeal. I went to pick up a few things and the exterior lock had been changed. I called the owner to report the issue and cut the lock. He assured me I did not have the correct key or unit number and refused to come to the building until the next morning. The next morning he angrily cut the lock to find only some packing paper left. He immediately started stammering and asking if I had anyone who was mad with me and knew my furniture was here. I was obviously upset and called the local police department. The owner offered no apology, said this has never happened before and he needed something from the office. He then drove off and left me there to talk with the police. The officer that came out took notes for a report, but said that nothing would probably come of it and that they have had this happen several times there! He said the "video surveillance" they advertise is only a camera at the entrance/exit and not on any individual units, so there would be no way to actually track anything down with no other information. The owner never returned any phone calls from the officer, of course. In addition, the passcode on the keypad is never changed. So anyone who has ever had a unit there can easily punch in the code and have access to any unit if they cut the lock. This place appeared clean and definitely wasn't the cheapest around. Store your belongings here at your own risk.

I'm a longtime renter at Midgard. Whenever I need a storage unit, it's my go-to. Natalie is very…read morenice and the virtual office is very convenient.

Awful place - don't go there!! The staff are horrible and will not protect your storage items -…read morewhen robbed they will not tell you - you have to discover that yourself - i would not trust them ever