I appreciate the customer service and support Miss Linda offers you as if you are THE only one in…read morethe room. She is extremely nice and helpful. She goes above and beyond to make sure you have the best experience storing your items. I wanted to use a local company that is reliable, clean, and does not try to price gouge people like some other local storage companies around town. This place is well lit. It's clean and the spaces are roomy and appropriately priced. They are no hidden fees on the backend and no skimming or trying to skim a little bit of money every month. If you have homeowners insurance, perfect. You don't have to PROVE that you have it three months in advance before the renewal and then again after you have renewed. They aren't emailing you constantly about things that are irrelevant or have anything to do with your space. This company is fair. This company is awesome. I hope they continue with this model because it works!

I have stored belongings at The Storeroom for years. They have people, on site, to attend to any…read moreof your needs. They give their customers a great moving truck, with a ramp, to help them move in and the best part is that it's free. The staff is caring and attentive to their clients. The grounds are well kept, with cheerful landscaping. The units I have are secure, temperature controlled, and I couldn't be happier with these nice people!!

I was remodeling a home and placed all of my furniture in storage here in a climate controlled,…read moresupposedly video monitored unit. ALL of my belongings were stolen from the unit and the owner was horrible about the whole ordeal. I went to pick up a few things and the exterior lock had been changed. I called the owner to report the issue and cut the lock. He assured me I did not have the correct key or unit number and refused to come to the building until the next morning. The next morning he angrily cut the lock to find only some packing paper left. He immediately started stammering and asking if I had anyone who was mad with me and knew my furniture was here. I was obviously upset and called the local police department. The owner offered no apology, said this has never happened before and he needed something from the office. He then drove off and left me there to talk with the police. The officer that came out took notes for a report, but said that nothing would probably come of it and that they have had this happen several times there! He said the "video surveillance" they advertise is only a camera at the entrance/exit and not on any individual units, so there would be no way to actually track anything down with no other information. The owner never returned any phone calls from the officer, of course. In addition, the passcode on the keypad is never changed. So anyone who has ever had a unit there can easily punch in the code and have access to any unit if they cut the lock. This place appeared clean and definitely wasn't the cheapest around. Store your belongings here at your own risk.

I have had THE WORST experience with Storage King USA. Instead of using the self-proclamation of…read morecalling themselves "king" the operative word should probably be JESTERS instead. It's quite unfortunate because it is in a good location and they are one of the few storage places that provide climate controlled units. Additionally, I figured it would be a good way to use the extra space for a larger unit to store my seasonal wardrobe since I would be in the area off and on during the year. The first red flag that I blew aside was the sign in the office warning people about a "certain" type of lock that would be acceptable otherwise they would charge an additional fee in order for you to replace it to the specified round lock they want you to have for it is their "policy." Fortunately, I have used storage units for every school year, so I had a round lock. But it was a little odd that Storage King USA would have that as a policy. A lock is a lock and whatever type of lock the customer has should be their prerogative, at least I would think. The next issue I had with Storage King USA was the fact the security gate was no working. What is the point of having a gate, but it's broken? And another thing was the step up in order to get into the inside climate controlled units was a bit annoying. I mean it seems either the platform would be level to the the ground OR have a small ramp in order to roll things on a cart into the space. Another issue was there weren't any carts in sight. Next was the matter of being a homeowner and having my OWN insurance coverage that covers renter's insurance for storage unit within my policy which I explained that upon the rental agreement. It appeared that they were extremely eager to charge the additional fee until I showed proof. I received at least two email warnings before I left the property to remind me that I needed to get that paperwork to them. It was bizarre. I was told that my policy was set to renew in March which I knew as it usually has to be renewed after one year, but Storage King USA made sure they sent me ANOTHER email to remind me of my upcoming renewal and that I needed to have a copy sent to them. This email in addition to the previous ones was sent in January as a reminder and then more reminders in February. It seemed as if they were chomping at the bit to charge additional fees. Again, another red flag. The next to the last straw for me was yet another email to now inform me that I would be assessed the additional fee because I did not send a copy of my homeowners renewal paperwork. This was ridiculous because I renewed my policy on February 19, 2023 and I sent a copy of the paid receipt to Storage King USA. Unfortunately, this was not good enough for Storage King USA because I had failed to send them the entire policy once again even though the paperwork and the language of the paperwork were the same. Now my patience with this company was growing thin. I spoke to Paulinna, the manager, via email to discuss the situation; however, it was of no use. She stood on "the policy" rather than common sense. And her demeanor of standing on the policy was less than customer service appropriate for a manager for I found her a bit snarky. The final last straw for me was the letter I received indicating that the rent for the space I had was going up another $30 dollars within the next two months. It was at this time that I finally had enough of this foolishness and I was out of there! Fortunately, I found another place across town that is also locally owned which was one of the reasons I selected this place, but if they cannot appreciate business here there will always be other options where I can and will go!

Storage King , Lynah Avenue, Savannah has the worst customer service ever . I rented an RV space…read moreand when I arrived my RV would not fit in the space they rented me , even though I gave them the exact size I needed . Eventually they moved me to another spot and then the next month raised the price more than 30$ . When I asked why the manager said because we had to move you! I replied that it wasn't my fault that they rented me a space the size of a compact car ... she did not care and was not willing to alter it . I'm moving my RV .

Modern and very clean facility. Convenient location. Gerard the manager there could not have been…read moremore helpful. Highly recommend this facility.

I've been renting at Extra Space Storage in [City, Location] for over a year. When I started, my…read moreunit cost $227 per month. Without warning, the rate jumped to $384 -- a nearly 70% increase in less than 12 months. When I contacted the office to discuss it, I was told there was nothing they could do, not even prorate the current month when I gave notice that I planned to vacate. The facility itself is clean and safe, but the way this company treats loyal customers is disappointing. If you're considering renting here, be aware that your "introductory" rate won't last, and you may face steep hikes with little to no recourse.

I reserved my U-haul truck using the app. When I went to pick it up the app said to go inside and…read morepick up the keys and that it would be quick. I had people from out of town helping me move. When I went inside, I couldn't see anyone and nobody greeted me. I wasn't sure where to go so I walked around where a man was sitting in an office speaking to someone. He told me he would be with me in a minute. I sat down and waited atleast 30 minutes with no one saying anything to me. Finally a woman told me she would help me. She checked me in and I asked her if the furniture dolly and the appliance dolly that I reserved were in the back of the truck. She said she didn't know and that she didn't think they even had an appliance dolly. I informed her that on the app it said they did and that I had reserved it. She said that just because it says they have one on the app, that it doesn't mean they actually have one. That would have been nice to know ahead of time as I wasn't sure if I'd be able to move my stuff without it. Turns out there was no appliance dolly there so I decided to get an additional furniture dolly as I had people from out of town helping me move and at this point it's my only option. She did let me use the additional furniture dolly free of charge. When I got the truck to my house and opened the back I was shocked to see that there was trash, a wet sock, and a ton of broken glass in the back. I had to clean out the entire thing before I was able to use it. I will not be going back to this business for U-Haul services again.

True 'inside' Climate Controlled Storage. Comfortable, secure, and best rates in town with friendly…read morestaff. Also have auto storage.