They start out with good prices then they double or nearly double the price of the unit within 60…read moredays. I guess they hope that once you have put your stuff in the unit you will pay more rather than move it somewhere else. Dirty b

So beginning of August 2022, I arrived at 935pm to grab some things from storage before heading…read moreout the next morning to Ohio to my mom's house. My gf arrived to help me load the few items, I was transporting onto my trailer. She mentioned jokingly something about the facility closing at 10 pm and hoped they'd let us out the gate. Ladies and gents, we were locked in the facility for over an hour. The woman who owns it/lives above the office, refused to help is as this stores policy is not to interact with customers after business hours. We had to call 911 who sent a Jasper deputy or PD to let us out. The kicker is that the manager who lives upstairs was on the phone with the officer to let us out and gave him the code to do it instead of coming down stairs and doing it her lazy self!! The officer informed is that this was the first time he had come out but had heard it has happened before more than once. The legal out they give themselves is that the pedestrian gate was open... meaning we were free to escape if we left our things and vehicles there. Worst of all the manager wrote my gf (the property owner) a scathing email the next day threatening her with trespassing and distributing the peace. She also threatened to evict her if there was another "incident" mind you I was talking loudly about how horrible a business it to hold their patrons hostage against their will, all the while she was peering out the window above us... very "it puts the lotion on its skin..." If we had the money, time or energy to change storage locations...we % would! But again... we feel trapped

Top notch customer service! As a mother of 2 SCAD students over the years, we have used City…read moreStorage River Street multiple times. Every time the management (Glen) has been a pleasure to work with and they always have a caring attitude towards the students (and a LOT of patience) too! It is clear that they want to serve the community and are always prompt and fair if there are any issues. I highly recommend!

As a SCAD parent, City Storage River Street made summer break a breeze. They even had their…read morecomputer accidentally send out an email that would freak out a parent, but within the hour of the email, they personally phoned us to let us know it was a mistake. Their professionalism is great. And they have this SCAD rental down to a science. Thank you so much for an easy and stressless summer.

Melody was amazing! She was very informative and helpful in making sure we received the right size…read moreunit. She even helped us get a U-Haul, even though it was at another location. She took her time going over the rental agreement and made sure we didn't have any questions! Highly recommend! Love that is right outside the main gate of Fort Stewart!

Customer service is horrible. Trying to move stuff into a storage unit that they put a lock on…read more Called to get some sort of help and routed to an agent. Absolutely no help, not suggestion except let me try and contact the owner. Who clearly does not care about business as it seems no one can get in contact with them on Sundays or Wednesdays. You would think in a military town where majority of their business comes from, they'd want to keep people happy for the high turn around. Now I get to be out another $200. If you're thinking about using this place, I highly recommend just look somewhere else. Even if you pay more, or drive a little further, just save yourself the headache and stress. Not even worth 1 star to be honest.

I have had THE WORST experience with Storage King USA. Instead of using the self-proclamation of…read morecalling themselves "king" the operative word should probably be JESTERS instead. It's quite unfortunate because it is in a good location and they are one of the few storage places that provide climate controlled units. Additionally, I figured it would be a good way to use the extra space for a larger unit to store my seasonal wardrobe since I would be in the area off and on during the year. The first red flag that I blew aside was the sign in the office warning people about a "certain" type of lock that would be acceptable otherwise they would charge an additional fee in order for you to replace it to the specified round lock they want you to have for it is their "policy." Fortunately, I have used storage units for every school year, so I had a round lock. But it was a little odd that Storage King USA would have that as a policy. A lock is a lock and whatever type of lock the customer has should be their prerogative, at least I would think. The next issue I had with Storage King USA was the fact the security gate was no working. What is the point of having a gate, but it's broken? And another thing was the step up in order to get into the inside climate controlled units was a bit annoying. I mean it seems either the platform would be level to the the ground OR have a small ramp in order to roll things on a cart into the space. Another issue was there weren't any carts in sight. Next was the matter of being a homeowner and having my OWN insurance coverage that covers renter's insurance for storage unit within my policy which I explained that upon the rental agreement. It appeared that they were extremely eager to charge the additional fee until I showed proof. I received at least two email warnings before I left the property to remind me that I needed to get that paperwork to them. It was bizarre. I was told that my policy was set to renew in March which I knew as it usually has to be renewed after one year, but Storage King USA made sure they sent me ANOTHER email to remind me of my upcoming renewal and that I needed to have a copy sent to them. This email in addition to the previous ones was sent in January as a reminder and then more reminders in February. It seemed as if they were chomping at the bit to charge additional fees. Again, another red flag. The next to the last straw for me was yet another email to now inform me that I would be assessed the additional fee because I did not send a copy of my homeowners renewal paperwork. This was ridiculous because I renewed my policy on February 19, 2023 and I sent a copy of the paid receipt to Storage King USA. Unfortunately, this was not good enough for Storage King USA because I had failed to send them the entire policy once again even though the paperwork and the language of the paperwork were the same. Now my patience with this company was growing thin. I spoke to Paulinna, the manager, via email to discuss the situation; however, it was of no use. She stood on "the policy" rather than common sense. And her demeanor of standing on the policy was less than customer service appropriate for a manager for I found her a bit snarky. The final last straw for me was the letter I received indicating that the rent for the space I had was going up another $30 dollars within the next two months. It was at this time that I finally had enough of this foolishness and I was out of there! Fortunately, I found another place across town that is also locally owned which was one of the reasons I selected this place, but if they cannot appreciate business here there will always be other options where I can and will go!

Storage King , Lynah Avenue, Savannah has the worst customer service ever . I rented an RV space…read moreand when I arrived my RV would not fit in the space they rented me , even though I gave them the exact size I needed . Eventually they moved me to another spot and then the next month raised the price more than 30$ . When I asked why the manager said because we had to move you! I replied that it wasn't my fault that they rented me a space the size of a compact car ... she did not care and was not willing to alter it . I'm moving my RV .

I was very satisfied with the service provided by G and J Equipment Rental. I had intended to drop…read moreoff my Toro mower for repair, but since it was a small job, two technicians came out and did the repair while I waited, saving me a return trip and going without a mower for several days.

The only place I shop! Staff is over the top friendly and the owner is in this business for his…read morecustomer's best interest!!

They are so patient and understanding. They were so patient with me from miscommunication. I…read moredefinitely recommend this place.

This was the first time I've needed a storage unit and I stopped by the Stop N Store which is…read morelocated in what used to be a department store. They have made it into a fantastic climate controlled storage facility. There are multiple entrances that are controlled by electronic codes so you can easily access your unit from the shortest possible distance. The manager, Scott, made the entire process very easy from the initial contract to the orientation and to the cancellation process. It is a monthly rental and you can easily cancel with 5 days notice. I would highly recommend this facility and will use it again if I ever need a storage solution. Thanks Scott!

The guys were great! Friendly and efficient and very professional. I would use them again.read more

These guys (three of them) moved us through four years ago and it was the worst experience I've…read moreever had. we moved from one apartment to the next and it was basically a two minute walk between apartments. They took all day... 12 hours... And never finished...... plus they lost the most valuable and precious box of my children's artwork and the only reason I didn't take it myself was because I figured that it was only a two minute walk and it was a heavy box. The next day we had to hire another moving company to finish the job. I was just on the phone with the company because was transferred to them when I put in a request for movers to give me estimates. The woman, I was speaking with hung up on me when I told her about this situation.... that alone explains how horrible this company is. If I could give this company, no stars I would, but you have to give some so I gave it one.

I appreciate the customer service and support Miss Linda offers you as if you are THE only one in…read morethe room. She is extremely nice and helpful. She goes above and beyond to make sure you have the best experience storing your items. I wanted to use a local company that is reliable, clean, and does not try to price gouge people like some other local storage companies around town. This place is well lit. It's clean and the spaces are roomy and appropriately priced. They are no hidden fees on the backend and no skimming or trying to skim a little bit of money every month. If you have homeowners insurance, perfect. You don't have to PROVE that you have it three months in advance before the renewal and then again after you have renewed. They aren't emailing you constantly about things that are irrelevant or have anything to do with your space. This company is fair. This company is awesome. I hope they continue with this model because it works!