Very disappointing experience. The website & app say the office open until 9pm, but the office closes at 6pm...and they lock the elevators when they leave. So, from 6pm-9pm, no working elevators to load your belongings. I have not been able to get a representative on the phone since ordering the storage unit. Is the red piece of plastic as a lock for me to cut off or does a rep have to remove it? Too late, I am going elsewhere. read more

Awful, bait and switch, sold me a climate controlled space that is not climate controlled. The space was to be ground floor, drove around and walked around up and down stairs etc, never could locate the unit with the number provided. It was not what I "puchased" and I feel ripped off. The customer service basically told me it was my problem. There is no one on site to help you and you are expected to wait 24-48 hours for a response. I had a truck full of stuff. I hired people to move me. Avoid this place at all costs.... read more

Really needed a spot to house my belongings between moves, and *thought* Public Storage would fill the bill. Had I realized all of this location's shortcomings prior to opening my account, I would have searched elsewhere! Climate controlled? Really? Your unit is anything but protected from the elements. Even when the A/C *is* running, the humidity is quite high indoors, and the vents (in the doorway) and multiple openings (along the interior walls) let the outside environment in whenever someone has their first-floor garage door open. Cover all your stuff because there WILL BE RAT DROPPINGS ALL OVER IT the next time you visit. Document everything, if you wish to file a complaint, and file it with corporate, not just the facility employees (see below). Aside from the visibly indifferent on-site staff (who are either overworked, underpaid, or just plain don't give a sh*t), the level of upkeep inside and outside their buildings leaves much to be desired. Did I mention that an old man essentially lives in an upstairs unit of Building B? Calls himself Gary Cooper. Will follow you around as you try to move items in/out of your own unit. Shaves and brushes his teeth at the end of the hallway. Stores his crap (perhaps literally) in the hallway with all of his worldly possessions so you cannot get around him. Futzes with the elevator so that it is NEVER operational when you try to use it. Leaves the security door OPEN every time I come up the stairs. Never wears a face covering, but sure wants to know your name and shake your hand. The only things that work reliably at the South Carrollton Avenue location are (a) the front gate, and (b) the AutoPay billing option. No refunds allowed, even if you were prevented (see previous paragraph) from vacating the month before. Wait your turn at the locked office door with any questions, and don't expect anyone to return your messages left via the mobile app. Did I mention you can enter/exit the premises freely just by rolling under the chain link fence that blows in the wind? Why have access codes and apps when anyone can come and go as they please? (He asked, sarcastically.) I kinda feel sorry for anyone with no alternative but to rent storage space here, and if they do, I hope it's pest-proof and nothing that truly needs "climate control". See photos herein for corroboration of what I've described before I warn, "Let the renter beware!" read more

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Public Storage is a rip off corporation. They bait and switch with a reasonable rate to get your business then after just a few months will raise it significantly. Mine went up nearly 50%. I relied on them to set up auto pay by my card. They didn't and then charged me $25 late charges. I called about it and they stonewalled me. In person service at the location was almost none. Go elsewhere. Rip off corporation. read more

I rented this unit online and showed up with things to store. HORRIBLE CONDITIONS. ELEVATOR BROKEN for "awhile now", according to a renter I ran into. I had to pack up car again and drive it to another elevator far down from my unit that worked, There was a 1 foot diameter patch of black mold in the floor of 'my' storage unit. Out of 6 DOORS (three by each elevator, including the exterior ones, four were WIDE OPEN and one had tape on It so it wouldn't lock. RUSTED OUT bottoms of units, in fact, rust everywhere. No one in office at 4:00 pm. There's no excuse for the disgusting conditions. I've rented at Public Storage in several states and never have I experienced anything like this. It's a prime location and should have a waiting list. BAD MANAGEMENT, the worst. read more

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I LOVE LOVE LOVE these lady's !!!! They are fantastic and very helpful. Always with a smile on their face ( until they see me coming) hehe Seriously though, they are very professional and I won't go to any other storage place in NOLA. They have taken care of my belongings since 2013, so you can rely on facility to safeguard yourself. I trust for this long and there's been no problems. So I tip my hat to you Ladies. Thank you SO much read more

Sooooooo ghetto. Homeless person literally LIVING in the unit across from mine, also no carts or dollys like online said they have, the lady claims they all got stolen. Just go somewhere else seriously soo shady I won't even go here alone read more

I would have given a 5 Star but upon trying to finish unloading my daughter's apartment, when I arrived to the gate @ 9:05, it stated it was closed. I called the customer service department( which the lady was nice) but she informed me that once it turns 9:00 you can not override the system. I had to drive home with a loaded down car instead of being able to open the gate & being able to finish my final load. I feel if you have camera there, why not let your clients have late night acces( within a reasonable time). read more

NEVER NEVER NEVER!!! Rates higher than what was quoted online or by the 800 number. The lock we used last year at the same location was now unacceptable so we had to buy a new one and it had to be purchased from them. While we were moving out we lost the key, since the new lock was built in there was no way to remove it. We gave permission for them to remove the lock, but were not informed we needed to sign a permission form. Since we didn't sign this form that we didn't know existed they kept billing us monthly rates. We were on the phone with these very unhelpful people every two weeks and could not get it resolved. read more

I had the 5x10 unit for several months and was paying 59 bucks for it. Suddenly I discover that they raised the rate to almost double in one month to $107. When I talked to the district manager she had no interest in lowering the price for me, telling me some story that units were in demand so they can raise charge whatever they want. Bottom line is this company does not care about its customers. All they care about is money. That day I found out the price increase I emptied my locker. The nice ladies in the front office, who have control over the rates, were able to close out my account without the increased charge. This is the old bait and switch routine. They figure that you fill the locker and then they raise the price and figure you'll just go along with it because it's too much trouble to move out your stuff. If they had raised it maybe a couple bucks I might have stayed. But they were being greedy. Terrible business model. Now I will make sure that if I have a friend or family member looking for a good storage place I will NOT recommend Public Storage ever. read more

ASH IS THE BEST! Terrific customer service! Even though the app makes the customer experience very helpful, Ash and her team have always been very accommodating with questions. Space was clean and ready for move in on time. Thank you Ash. read more

NEVER EVER USE THIS FACILITY. They are complete scammers. They double charged my credit card, then when the credit card company took back a charge, they charged me late fees, and delinquency fees and refused to take them off my bill and help my things hostage for auction. Fatima the district manager is rude, unhelpful and condescending. This type of place should be put out of business. I am reporting them to the BBB and so should everyone else. read more

Was told my account was set up on autopay only to be charged a late fee. The people here are friendly, but they don't know what they're doing apparently. Customer service when dealing with the late fee charge was basically, "the computers won't let me change anything. Sorry." Very unhelpful. read more

The Carrollton Ave location has HORRIBLE customer service! I have left 4 voicemails for the "manager", it's day 3 and I have not heard back from anyone! No one is ever in the office! They advertise elevators, therefore I had no problem getting a unit on the second floor (online). When I arrive to put my HEAVY items and large boxes items in storage on the second floor, the elevators are all broken! Horrible!!!! read more

Horrible service. Strongly suggest you renting with another Public Storage location or different storage company

Latoshia at the public storage on Carrollton exemplified the most amazing service for my mother and me. She transformed a stressful situation into a seamless one in a matter of minutes, all while remaining patient, calm and kind. I wish I had customer service encounters like this every day. I highly recommend this location and Latoshia. read more

I wish I could give zero stars for this horrible experience. When I rented my unit I told the manager that I had a record collection and wanted a climate controlled unit. 8 months of insane New Orleans summer heat, hurricanes and humidity later, I go to move out and everything I have is covered in mildew. My couch is ruined. My boxes are soggy. I ask the manager about it and she just shook her head. Oh that unit? That's not climate controlled. And we don't take any responsibility. My insurance covers incidents like flooding and theft, not the slow growth of mold and spider webs over everything I own. So now I get to choose between throwing my life away and moving it across the country to figure out what is salvageable. Further, they increase rent after 6 mo without telling you (what exactly am I paying for?) and their security is laughable. They also forced me to spend $20 on a new lock that won't work anywhere else when I brought my own. The gate was wide open on moving day. Spare yourself the drama and do not use this company -- especially not this terrible location. read more

I reserved a unit online. Only to get there and have to pay additional fees. And for a lock that you can't use anywhere else. I was also told the lift worked so that I can get my things to the second level. It did not. All the boxes for the lifts looked broken into. Terrible customer service. Dirty facilities as well. read more

Stopped by to look at a unit and ended up talking to Wanda, Sherrie and Tanya for almost an hour. These are great ladies who are very knowledgeable about the facility and each has a very kind spirit. read more

Great service .. the property manager took her time to explain the details of our contracts. She offered her advice on storage unit sizes and how to properly store items. read more

The employees customers service skills at this location is great. They are always friendly & helpful

Cheryl was so helpful, kind and generous to us. Excellent service!

Richshad and Cheryl were super helpful and had great customer service in an emergency at 5:50 pm, 10 minutes before they closed! Took the time to go through everything with me and were still patient, kind and courteous. read more

I moved our daughter out of her apartment this past week and stored her belongings at this facility. Cheryl was awesome! She took care of us and we were done in no time. She was a pleasure and very helpful in answering all our questions.This is the kind of customer service I like dealing with. I recommend this facility if you have to store your personal belongings. Make sure to ask for Cheryl she'll take care of you. Nancy O. read more

It was fast easy to reserve and plenty of options I looked around alot and they seemed cheapest and had the size I needed. I liked everything about the place except u have to buy there locks which my unit had two doors on it imagine that so two locks was another $43 I was not expecting so that really kinda was upsetting. read more

Cheryl was very helpful during the process of getting my rental space. As a college freshmen who didn't know where to begin when renting a storage. Cheryl help me through every step. she was very kind and generous. read more

The best storage ever. I want to say that my service was wonderful and the employees Ms.Wanda,Sherri & Ashley were very respectful

Yesterday was my first time storing my items in a Public Storage, and I have been very impressed with the service! The woman that helped me was Wanda, and she is personable, knowledgeable, and all-around cool person. I plan on using the service again in the future! Keep up the great work! read more

The staff was unfriendly and the facility was dirty. I will never use this business again or recommend it. So glad to have closed my account and be done with them. The price kept going up and the first month for a $1 is a hook and a lie. My belongings had roach and rat droppings. read more

The $1 is a lie - many additional costs are layered on. This location has horrible customer service skills. They billed me incorrectly and have yet to correct their mistake. The manager does not return phone calls. Use a different company if you do not want a headache! read more

I would not recommend this storage to store your possessions. I recently moved from New Orleans and kept my things at this location but have been unable to reach the office since February. It is now May and I've still not received a call back, I even reached out to corporate and have not received a call back from this office. I'm not hard to please but if I can't even get in contact with the office there is no way that I can trust this location with my possessions. Initially moving in they were great but it is a completely different situation at this point. I'm sure there are other Public Storages that have great customer service and respond to customers but this is not the one. I've never had to write a bad review but this has been a really bad experience for me. read more

I was helping an 70 year old lady who was getting kicked out of her home of 14 years when I unfortunately had to deal with this place. When we arrived the elevator was not functioning. My friend had her entire life to carry up to the second story in the July NOLA heat. After waiting for the one person on duty to get to me, I asked how to get it working. The answer I received was that she was filling in for another person and was not familiar with the property, so she didn't know. I didn't get her name, but she did try to help. She was the only person there and did not appear to be in a managerial role. I had to open a powered circuit box myself and fiddle around until I activated a switch that was just a pin in a slot with no knob. Then I was able to get the mechanism to engage that would allow the elevator to work. This is not only an unrealistic expectation of a client, but also an obvious consumer safety violation. I am writing this not only because this entire experience was an enormous pain in the ass for me, but also because my friend, who is going through an already terrifyingly confusing process, felt completely powerless and victimized, once again. Later that exhausting day on our second trip, I tried to use the elevator and couldn't get it to work. I went to the office at 1:30 PM and found the doors locked. The sign clearly stated: " Office hours 9:00AM - 5:00PM." I could see through the front door that there was sign outside the gates said that the attendant would return at 3:00. This place has one person on duty and she shuts down the shop in the middle of the day to take an hour and a half lunch? Seriously? Needless to say I knocked at the door until she came out of the back. She proceeded to mime that she was eating and couldn't be bothered. I vehemently pressed her until she finally opened the door and helped get the elevator working. BTW there is no lighting in the units so bring flashlights. Customer Service Score : .... well.... she tried... kinda... and then she didn't, so ... 0.5 out of 5 Security Score: Sketchy people all over the place. I actually watched a guy walk around and try all the doors on my truck to see if it was open while I was standing 30 feet away. I had to run him off myself. The gate and security of this place is a is a joke. There are people walking in and out of the fence in the back, and through the front. Easy to get in and out in a vehicle or on foot because no one is watching. : 0.5 out of 5. No physical barrier to any unit once you are inside. The cam footage they foolishly display in the office shows only 4 cams. They are not watching the whole premises. Cam mounts are all over but there's no cams in them. It's a gold mine for thieves. Bang For Your Buck Score: WAY OVERPRICED for Very little value. 1 out of 5 My friend was also given promises by the manager of this place that there would be dolly's, hand-trucks, and functioning elevators. These were presumably good intentions, yet none of them actually existed. The elevators after some work were functional, but the tools she was promised apparently never existed. On the scale of purposeful lies, this can be classified as nothing less that "Liar, Liar, Pants on fire: Bottom line: This place sucks. read more

Deanna gave me absolutely excellent service. She was prompt, friendly, and extremely helpful through the moving process. Highly recommend it

Great service! Great location! Ms. Shelia was very helpful! Thanks. This was. Very pleasant experience!

Maisha and Ms Sheila were amazing!! Strongly recommend their storage units if need. Excellent service!!!

I was very impressed with my move in, I received a call back in minutes ofthe time I made my reservation from Ashley. She was amazing very patient answered all my questions. I found her to very professional and she does her job well I would definitely recommend this location based off the experience I had as a customer. Ashley needs a raise or promotion, she did a fantastic job. read more

This is a review of Public Storage as a whole, and only partially about this particular location. I was just informed that my storage is going up $30 a month on a unit I have only been in for about 5 months. I was told by customer service through one of the 1-800 numbers that this is because an executive can decide to increase any individual account they chose at any time..that's right ANY time for no reason. My husband also has a unit there, which has not increased in 2 years. I was told by someone at the property desk that this is done annually by corporate, which I now know not to be true at all. I have been requesting light in my unit since move in, have given up our keys for about a week, and we still have no light, and no recent attempt has even been made...and I'm supposed to be interested in a random increase of $30 on a non-climate controlled unit every month. I think not. Never again Public Storage, and thank you for only 1 month notice so that I can spend my memorial weekend vacating your insanely overcharged hot box with no light. read more