Good customer service. I was moving down from Massachusetts and wasn't able to come the day before…read morethe moving van, I was told my father, who lives in town, could come and set everything up that morning for me. Everything went smoothly. My only complaint is that it's VERY hard to open and close the sliding door to my storage cube. Even the moving guys had a hard time. I had to go back a few days later and found it very difficult myself, and a sign on the door said they'd return in an hour. It was 11:30am and I didn't have an hour to wait for someone to help me. Luckily after about 10 minutes of trying I was finally able to close it.

Courteous customer service. The ladies were very friendly and helpful. Clean facility.read more

Have an extra hour to stand out in the freezing cold messing around with the buggy Uhaul app? If…read morenot, try Ryder. We arrived on time to pick up our scheduled rental, but were directed to go through an endless gauntlet of BS on the buggy Uhaul app. App is extremely user-unfriendly and contradictory - except for the part where $19.99 turns into over $100 with extra fees, it sure did that efficiently enough. The vehicle warned that there was an issue with the tire pressure safety system, we brought this to the attention of the attendee and was told that this was normal as the sensor must have fallen off. He then kicked the rear tire in question and told us that it would be fine and to "have fun!" and reminded us to 'drink plenty of water.' Uhaul's system attempted to gaslight us by sending a text message 'reminding' us of our scheduled time to return the truck - 5 hours early. We confirmed in the app that the text message was wrong, but upon dropoff (another half hour and horrid experience out in the freezing cold), it tried to bump up the charge. Attendant said that we were either late, over mileage, or had not fully filled the gas; all three of which were untrue. I recommend trying another company. If you are forced to rent from this location, take note: when they ask if they can introduce you to the app, you should probably say 'no, I don't have a smartphone'. You may save yourself a migraine.

Returned a truck to this location during business hours but none of the employees could be bothered…read moreto handle the return. We sat in the vehicle and waited for an employee to come out and handle the return as the sign instructed us to do. Two employees stood in front of the truck having a spirited conversation and ignoring us until after ten minutes they walked inside the building leaving us there. Since none of the employees seemed to be interested in handling the turn-in, we used the app and did the after hours return. Once we completed the after hours turn-in, we were prompted to move the truck out of the turn-in lane and park in the lot, then take a picture to upload it into the app. Instead, I walked inside where four employees were standing around as one customer was walking out. I tossed the keys on the counter and commented about how busy they were and thanked them for leaving us out there unattended to. One of the employees who was outside gabbing with his buddy for ten minutes said they were very busy. Clearly they couldn't be bothered to attend to customers trying to turn a truck in.

I received excellent customer service from Pam. She was pleasant, friendly and extremely helpful…read more Pam also made sure I had her contact number in case I had any issues. Pam on a scale of one to ten stars gets a ten star rating!!!

Updated 7/2025 Interactions with staff are generally…read moreinfrequent, but every time I have done so here, they've been very friendly, courteous, prompt, and professional. Pam has been a delight to work with. The physical property is easy to get around and very well maintained - better than other properties I have had storage at in the past. Its location is very convenient for me and I love the new app-based gate access. I am now a "three-peat' return customer and for Pam's customer service alone I'd recommend others come here!

I have been a customer for 15 years and they just keep raising the rent. My current bill is $100…read moremore than they have the same unit listed for on their site and today I got a notice that next month my rent will increase $30 again, a more than 10% increase and now I will be paying almost double the rate a new customer would pay, and new customers usually get a free month and other discounts which lower the monthly average cost. I hate this company so much. They just don't care at all. You have your stuff there and now they can just keep gouging you. Pure greed, and in a financial crisis and a pandemic. Go anywhere else. Their business plan is to crush you financially until you don't pay and then auction your things and start again with the next victim. There is nothing that could happen to these thieves that is horrible enough for me to feel even the tiniest bit sorry for them.

So far, so good. The manager and general manager were helpful and courteous. The space I rented is…read moreclean and the offering of a free moving truck - - with $100 refundable deposit, 4hr window, $10 nonrefundable processing fee - - is a good and convenient benefit. In addition, the price I am paying for a 5x10 climate control unit cannot be beat, and I did some research. I just rented so, no five stars. I hope my experience will continue to be the same or better over time.

Water leaked into my 10x 10 unit from the roof- ruined solid oak heirloom furniture from my…read moremother's estate worth thousands. No apology, no recourse, no willingness to dispose of my ruined property. Representative even started insinuating that it somehow was my responsibility, huh?? ....though they were very happy to raise monthly fee by $40.00. Make sure you get insurance and take photos of your property.

From the owner: We are an indoor climate controlled storage facility located at 283 Main Street in New Hartford,…read moreConnecticut. We offer indoor, climate-controlled storage units ranging in size from 5'x5' up to 10'x25'. Our customers have 24/7 access to their units. In addition to self-storage, we also offer seasonal storage for everything from jet-skis, boats, boat trailers, cars, trucks, motorcycles, snowmobiles, tractors, fire trucks, golf carts, landscaping trailers, campers and 40' RV's! Seasonal storage is accessible by appointment only. We pride ourselves on exceptional customer service. Our client driven focus allows us to customize your storage experience. Storing your vehicle inside limits your vulnerability to vandalism, theft, and the harsh New England weather including exposure to sunlight and weather conditions such as rain, hail, wind, freezing rain, snow, etc.

WARNING:  For those looking to secure a storage unit in the Manchester, CT area, we would advise…read morenot using Otter Storage on Elm Street in Manchester.  Among the issues we have encountered are: - Rental units are marketed and charged as one size and then are significantly smaller once you arrive.  Example: We secured a 10' x 10' unit that actually measured as 8.5' x 7.5' which is 36.25 sqft smaller.  They would not adjust the monthly rate accordingly.  Sizes are approximate, not actual. - There is no one on-site to address move-in day concerns - They suspended our access to all our units while processing our new lease and never reinstated it until we called and complained. - The lease agreement does not reflect the actual terms. Ex.: No lock purchased, discounts applied, administration fee waived - They no longer provide multi-unit discounts.

From the owner: Store your belongings at Otter Self Storage in Manchester, CT! Conveniently located at 96 Elm…read moreStreet near the Little Theatre of Manchester at Cheney Hall, the Mahoney Recreation Center, and Hartford Road Pizza, our contactless self-storage experience makes renting, reserving, and managing your unit simple and convenient! We offer a variety of sizes of climate-controlled storage units, all with high-tech security and controlled access. Our climate controlled storage units will help protect your belongings from extreme temperatures and other conditions. Serving Manchester, Hartford, East Hartford, Glastonbury, Vernon, Bolton, and the surrounding areas. Rent or reserve your unit online or call us today to find your perfect storage solution