Let me start this review by saying thank God for Rue (spelling?). After getting a quote from…read moreanother company that was outrageous with terrible customer service, Rue put me at ease. He was calm and reassuring as he walked me through the quoting process, and, if I'm honest, he sold me on using this company. When the day of the move came, I was sent three wonderful guys who instantly felt like they were friends. They made what could've been a terrifyingly stressful experience into a fun (yes, I said fun) time, including helping me figure out where to put my things in my new place. I couldn't recommend this company enough!

Finally movers that were respectful of my belongings, professional and polite. Jason, Steve and…read moreJeff were so careful with everything and for the first time with any mover, not one item was damaged in any way. This is a great company! I would definitely recommend them! Nice guys, too! Thank you Jason, Steve and Jeff for making this move the best move I have ever had!

Good customer service. I was moving down from Massachusetts and wasn't able to come the day before…read morethe moving van, I was told my father, who lives in town, could come and set everything up that morning for me. Everything went smoothly. My only complaint is that it's VERY hard to open and close the sliding door to my storage cube. Even the moving guys had a hard time. I had to go back a few days later and found it very difficult myself, and a sign on the door said they'd return in an hour. It was 11:30am and I didn't have an hour to wait for someone to help me. Luckily after about 10 minutes of trying I was finally able to close it.

Courteous customer service. The ladies were very friendly and helpful. Clean facility.read more

Do NOT rent units at any of the Cube Smart properties in the Manchester/South Windsor area! They…read moreare all "managed" by the same ONE employee, GIOVANNI, who is NEVER in the office at any location!! They don't even bother to post office hours on the door anymore, because they are NEVER there!! Twice now, my unit has had an "Over-lock" placed on it IN ERROR!! AGAIN, I can't get into my unit!! No one answers the phone, or returns phone calls. When they do respond by text, they lie, and say they'll come right away and take the lock off, but they don't show up!!! I have now waited nearly 2 hours and this little weasel hasn't shown up. The home office says there's nothing more they can do, and that he's not answering his phone any more. They have reached out to Giovanni, and the District Manager, Michael Hills, and asked them to call me, but i haven't heard a peep! I need to get into my unit before tomorrow when i need to leave on an emergency flight to care for my former husband, who has cancer, and they could not care less about that!!

2 dead MICE, mouse urine and feces found in my storage unit over a period of 5 months. Damaged my…read morebelongings including expensive furniture costing me at least $1000. Feces also seen in hallways. Extremely poor customer service, manager Diane talked about her own pet rats and handed me a broom. Unsanitary, unsafe for your belongings and your own health.

First 2 months was reasonable for my unit. $60ish however rent increased to $150 and it hasn't even…read morebeen a full year. Also can't use the trash bins outside and they want to charge an additional $20 a month for 24/7 access to the stuff you store.

I liked this storage, nice, clean and convenient. It is too…read moreeasy to book online and access contactless. Really recommend.

I received excellent customer service from Pam. She was pleasant, friendly and extremely helpful…read more Pam also made sure I had her contact number in case I had any issues. Pam on a scale of one to ten stars gets a ten star rating!!!

Updated 7/2025 Interactions with staff are generally…read moreinfrequent, but every time I have done so here, they've been very friendly, courteous, prompt, and professional. Pam has been a delight to work with. The physical property is easy to get around and very well maintained - better than other properties I have had storage at in the past. Its location is very convenient for me and I love the new app-based gate access. I am now a "three-peat' return customer and for Pam's customer service alone I'd recommend others come here!

Have an extra hour to stand out in the freezing cold messing around with the buggy Uhaul app? If…read morenot, try Ryder. We arrived on time to pick up our scheduled rental, but were directed to go through an endless gauntlet of BS on the buggy Uhaul app. App is extremely user-unfriendly and contradictory - except for the part where $19.99 turns into over $100 with extra fees, it sure did that efficiently enough. The vehicle warned that there was an issue with the tire pressure safety system, we brought this to the attention of the attendee and was told that this was normal as the sensor must have fallen off. He then kicked the rear tire in question and told us that it would be fine and to "have fun!" and reminded us to 'drink plenty of water.' Uhaul's system attempted to gaslight us by sending a text message 'reminding' us of our scheduled time to return the truck - 5 hours early. We confirmed in the app that the text message was wrong, but upon dropoff (another half hour and horrid experience out in the freezing cold), it tried to bump up the charge. Attendant said that we were either late, over mileage, or had not fully filled the gas; all three of which were untrue. I recommend trying another company. If you are forced to rent from this location, take note: when they ask if they can introduce you to the app, you should probably say 'no, I don't have a smartphone'. You may save yourself a migraine.

Returned a truck to this location during business hours but none of the employees could be bothered…read moreto handle the return. We sat in the vehicle and waited for an employee to come out and handle the return as the sign instructed us to do. Two employees stood in front of the truck having a spirited conversation and ignoring us until after ten minutes they walked inside the building leaving us there. Since none of the employees seemed to be interested in handling the turn-in, we used the app and did the after hours return. Once we completed the after hours turn-in, we were prompted to move the truck out of the turn-in lane and park in the lot, then take a picture to upload it into the app. Instead, I walked inside where four employees were standing around as one customer was walking out. I tossed the keys on the counter and commented about how busy they were and thanked them for leaving us out there unattended to. One of the employees who was outside gabbing with his buddy for ten minutes said they were very busy. Clearly they couldn't be bothered to attend to customers trying to turn a truck in.

WARNING:  For those looking to secure a storage unit in the Manchester, CT area, we would advise…read morenot using Otter Storage on Elm Street in Manchester.  Among the issues we have encountered are: - Rental units are marketed and charged as one size and then are significantly smaller once you arrive.  Example: We secured a 10' x 10' unit that actually measured as 8.5' x 7.5' which is 36.25 sqft smaller.  They would not adjust the monthly rate accordingly.  Sizes are approximate, not actual. - There is no one on-site to address move-in day concerns - They suspended our access to all our units while processing our new lease and never reinstated it until we called and complained. - The lease agreement does not reflect the actual terms. Ex.: No lock purchased, discounts applied, administration fee waived - They no longer provide multi-unit discounts.

From the owner: Store your belongings at Otter Self Storage in Manchester, CT! Conveniently located at 96 Elm…read moreStreet near the Little Theatre of Manchester at Cheney Hall, the Mahoney Recreation Center, and Hartford Road Pizza, our contactless self-storage experience makes renting, reserving, and managing your unit simple and convenient! We offer a variety of sizes of climate-controlled storage units, all with high-tech security and controlled access. Our climate controlled storage units will help protect your belongings from extreme temperatures and other conditions. Serving Manchester, Hartford, East Hartford, Glastonbury, Vernon, Bolton, and the surrounding areas. Rent or reserve your unit online or call us today to find your perfect storage solution

When I needed storage in a hurry, I could not have found anyone more friendly, helpful, and…read moreefficient than Joe Blais, the area manager of Public Storage in East Hartford who did not have a place in East Hartford but found me one in Manchester. The next day, after a check of the units in Manchester, he called to let me know that I hadn't properly secured the door on my unit and then met with me in Manchester immediately to help me fix the problem. You could not be in better hands.

Met with Joseph blais, wonderful worker! Very attentive and helpful, anything you could possibly…read moreneed, he's your guy!

They got it done, and they were entertaining. I'll give them that. Reasonably fast, with estimates…read moreand refunds as well.

We used this moving company and they arrived over three hours late, complained the whole time, were…read moreinappropriate, damaged our furniture, along with the flooring of the previous apartment, and charged us more than originally quoted. My husband and I hired services from All My Sons from our move out of our apartment in New Britain CT to a house in Manchester CT (about 21 mile distance) on August 9, 2026. We were quoted about $1200-1300. We were initially told that the movers would arrive between 8am-9:30am; however, due to a scheduling error on the fault of the dispatchers, the movers did not arrive until about 1pm. This means that it was much hotter at that time of the day than it would have been earlier in the day. Despite us informing the company that our apartment was on the 3rd floor with no elevator, the three movers that came were complaining often about the temperature and that there was no elevator. We provided water but the fact there wasn't an elevator was part of the reason we hired movers in the first place. The movers often remarked on how it should have been a 5-6 man job, that it was so hot, and continued to complain about the dispatchers/ company as a whole. The movers did not use straps on the stairs AND did not use mats when moving furniture, which most likely contributed to the strain that the movers probably felt. However, we had provided that information in advance, so I'm not sure why straps were not present and why they did not use mats when they were available. Also since they decided not to use the mats available, they left scrapes on the floor of the apartment as they took furniture out. In addition, the lead guy was very talkative and was often telling stories of past customers including one story of someone "shaking her a** in his face" and he referred to someone else being a "prostitute". It was so uncomfortable for me that I left the room when he was around. They informed us that they didn't feel comfortable carrying the bed frame down the stairs as a whole and despite initially telling us that they would do disassembly, the lead guy said "I don't think I can convince them to do that" referring to the other two movers who apparently had the tools. This left my husband and I to take apart the bed frame, which they would then carry the parts downstairs. After this, I ultimately left the apartment to go over to the house earlier than the movers or my husband. Once they did leave, my husband began following the truck to the house and passed them when the movers stopped at a convenience store for snacks. Once at the house, the complaints by the movers continued, especially about the company as a whole and that said company "suck balls". In addition, one of the movers made a reference that he shouldn't be in Manchester due to suing the police department, but he still continued to work. There was also another comment from the lead guy that "the stairs never end" even when the house had the air conditioning going and there were less stairs. One of the movers also complained about "not going down into the basement" loud enough for our parents (who were also helping at the house) to hear. We had the boxes and rooms in the house labeled which did make the move in process more pleasant for the movers to know where boxes were going and plus the lead guy stayed mostly in the truck unloading. Unfortunately, parts of the bed frame that had been disassembled were full of scratches and there were parts missing as we tried to put it back together. It took me a while to write this review as I didn't want to revisit the frustration that came with the day. However, as I continue to uncover scratches on furniture going on a month later, I feel obligated to let others know. My job involves working with people and I have job duties that others do not find pleasant to the point where they wouldn't want to do my job. Therefore, I relate to when jobs have difficult conditions; however, the unprofessionalism and complaints I experienced made me very upset. When they charged up more than quoted (about $1514 with a $100 deposit), I just wanted them gone and the experience over with. Looking at the receipt, they also charged $132 for tape, shrink wrap, mirror cartons, and mattress bags that they did not use as all of our belongings besides the bed frame had been fully wrapped or boxed prior to their arrival (including mattress in mattress bag).