I received excellent customer service from Pam. She was pleasant, friendly and extremely helpful…read more Pam also made sure I had her contact number in case I had any issues. Pam on a scale of one to ten stars gets a ten star rating!!!

Updated 7/2025 Interactions with staff are generally…read moreinfrequent, but every time I have done so here, they've been very friendly, courteous, prompt, and professional. Pam has been a delight to work with. The physical property is easy to get around and very well maintained - better than other properties I have had storage at in the past. Its location is very convenient for me and I love the new app-based gate access. I am now a "three-peat' return customer and for Pam's customer service alone I'd recommend others come here!

First 2 months was reasonable for my unit. $60ish however rent increased to $150 and it hasn't even…read morebeen a full year. Also can't use the trash bins outside and they want to charge an additional $20 a month for 24/7 access to the stuff you store.

I liked this storage, nice, clean and convenient. It is too…read moreeasy to book online and access contactless. Really recommend.

Have an extra hour to stand out in the freezing cold messing around with the buggy Uhaul app? If…read morenot, try Ryder. We arrived on time to pick up our scheduled rental, but were directed to go through an endless gauntlet of BS on the buggy Uhaul app. App is extremely user-unfriendly and contradictory - except for the part where $19.99 turns into over $100 with extra fees, it sure did that efficiently enough. The vehicle warned that there was an issue with the tire pressure safety system, we brought this to the attention of the attendee and was told that this was normal as the sensor must have fallen off. He then kicked the rear tire in question and told us that it would be fine and to "have fun!" and reminded us to 'drink plenty of water.' Uhaul's system attempted to gaslight us by sending a text message 'reminding' us of our scheduled time to return the truck - 5 hours early. We confirmed in the app that the text message was wrong, but upon dropoff (another half hour and horrid experience out in the freezing cold), it tried to bump up the charge. Attendant said that we were either late, over mileage, or had not fully filled the gas; all three of which were untrue. I recommend trying another company. If you are forced to rent from this location, take note: when they ask if they can introduce you to the app, you should probably say 'no, I don't have a smartphone'. You may save yourself a migraine.

Returned a truck to this location during business hours but none of the employees could be bothered…read moreto handle the return. We sat in the vehicle and waited for an employee to come out and handle the return as the sign instructed us to do. Two employees stood in front of the truck having a spirited conversation and ignoring us until after ten minutes they walked inside the building leaving us there. Since none of the employees seemed to be interested in handling the turn-in, we used the app and did the after hours return. Once we completed the after hours turn-in, we were prompted to move the truck out of the turn-in lane and park in the lot, then take a picture to upload it into the app. Instead, I walked inside where four employees were standing around as one customer was walking out. I tossed the keys on the counter and commented about how busy they were and thanked them for leaving us out there unattended to. One of the employees who was outside gabbing with his buddy for ten minutes said they were very busy. Clearly they couldn't be bothered to attend to customers trying to turn a truck in.

Do NOT rent units at any of the Cube Smart properties in the Manchester/South Windsor area! They…read moreare all "managed" by the same ONE employee, GIOVANNI, who is NEVER in the office at any location!! They don't even bother to post office hours on the door anymore, because they are NEVER there!! Twice now, my unit has had an "Over-lock" placed on it IN ERROR!! AGAIN, I can't get into my unit!! No one answers the phone, or returns phone calls. When they do respond by text, they lie, and say they'll come right away and take the lock off, but they don't show up!!! I have now waited nearly 2 hours and this little weasel hasn't shown up. The home office says there's nothing more they can do, and that he's not answering his phone any more. They have reached out to Giovanni, and the District Manager, Michael Hills, and asked them to call me, but i haven't heard a peep! I need to get into my unit before tomorrow when i need to leave on an emergency flight to care for my former husband, who has cancer, and they could not care less about that!!

2 dead MICE, mouse urine and feces found in my storage unit over a period of 5 months. Damaged my…read morebelongings including expensive furniture costing me at least $1000. Feces also seen in hallways. Extremely poor customer service, manager Diane talked about her own pet rats and handed me a broom. Unsanitary, unsafe for your belongings and your own health.

I have been a customer for 15 years and they just keep raising the rent. My current bill is $100…read moremore than they have the same unit listed for on their site and today I got a notice that next month my rent will increase $30 again, a more than 10% increase and now I will be paying almost double the rate a new customer would pay, and new customers usually get a free month and other discounts which lower the monthly average cost. I hate this company so much. They just don't care at all. You have your stuff there and now they can just keep gouging you. Pure greed, and in a financial crisis and a pandemic. Go anywhere else. Their business plan is to crush you financially until you don't pay and then auction your things and start again with the next victim. There is nothing that could happen to these thieves that is horrible enough for me to feel even the tiniest bit sorry for them.

So far, so good. The manager and general manager were helpful and courteous. The space I rented is…read moreclean and the offering of a free moving truck - - with $100 refundable deposit, 4hr window, $10 nonrefundable processing fee - - is a good and convenient benefit. In addition, the price I am paying for a 5x10 climate control unit cannot be beat, and I did some research. I just rented so, no five stars. I hope my experience will continue to be the same or better over time.

Very clean location and convenient, but not the friendliest people working here. I don't expect you…read moreto beg for my business, but I do expect a level of professionalism and positive customer service attitude. I instead took my business to another location on Spencer Street (not as convenient for me, but the folks there do treat you right).