Used this as my U-Haul pickup spot. Because of covid they're doing everything electronically,…read morehowever typical that their website and app are not very user friendly and required customer support. Patrick at store space was great, helped me out immensely and got me on the road no fuss. Gave me a rundown of what to look for when getting a U-Haul van, reminded me to fill it up, and helped me check out when I was done. Nothing but professional and friendly ON A SUNDAY. 100 percent recommend this place for all services. Thank you pat!

Big Apple Mini Storage has been an incredible supporter of Blacklining Foundation and the…read morecommunities we serve. As we work to distribute essential donations throughout marginalized areas in New York City, having a secure space to store these items is crucial. When we reached out for a discounted rate while preparing for our 2nd Annual Financial Literacy Summit, not only did they accommodate us, but they also provided an in-kind donation--a true testament to their commitment to community support. Big Apple Mini Storage has been a part of our community for many years, consistently showing up for organizations like ours that are working to break generational curses and build stronger, more financially empowered neighborhoods. Their generosity ensures that we can continue our mission of health, wealth, and legacy, and we are beyond grateful for their partnership. If you're looking for a storage facility that truly cares about the people and organizations in New York City, Big Apple Mini Storage is the place to go! Thank you again for your generosity and continued support!

great service at the lowest price I could find. The owner and employees were all super nice and…read morehelpful and made moving the easiest experience it could be!

Most recently I have taken the storage taxi again, which is so amazingly helpful!…read more This time I had Michael--and he was fantastic. He was super friendly and patient, and the first thing he did when he picked me up was to make sure that I had the keys to my storage locker with me. What a great reminder! Thank you Michael!!!

As far as the system goes this place functions ok, but every single component of the business end…read moreis a sleazy "bait and switch". The price changes at every single juncture. It's ridiculous. I can't only imagine that these are normal expenses and cost but the price they tell you in advance is nowhere close to the price you'll pay. Insurance, administration, promotional price.....it's insane. If you don't care about the manipulation and the cost, it's fine. For me, I just don't like working with organizations that can't be trusted. If the company believe in their services, they don't need to hide the costs.

Of course, we forgot something in storage before driving my son back upstate for school ("we"…read morebecause it's hasn't yet been proven whose fault this was). When I got the call, I immediately thought about the people we never heard while doing our thing who all of a sudden popped out of nowhere to catch the elevator, on each of our different visits to our unit, as the doors were about to close and go down to the ground floor. One day there was a guy who appeared with empty packaging in his hand that I'd neither store let alone make a trip to my storage unit to retrieve. "Nah," I thought, "I'm calling to see if a staffer will escort me. That empty box made NO sense." And you know what? They did. I called the front desk at 40 Convent, explained that I normally swing by with my son but that I'd have to check on something by myself, and asked if someone would escort me to my unit. They were totally happy to do it. We agreed on a day and time I'd show up, and I called the day of too so I could make sure things were still on, and they were still totally cool about it. When I arrived, I realized that I was just imagining things. 40 Convent had that usual buzz about itself with a few people coming in and out as I walked onto the property that day, which reminded me of one of the reasons why I had a good feeling about this place. I made sure to cancel my scheduled escort in-person and thanked them for being willing. I went to my unit's floor, took a few minutes to walk around and look for a ladder (which I don't normally need to do for as long as I did that day), did my thing, and boarded the elevator. The door closed without any surprises. I mean, I do carry pepper spray and have a few tricks up my sleeve to fight for my life if I need to. But on this particular visit, I felt as okay on my own as I did when my son was with me. No worries. This is definitely the place to store your stuff if certain scenarios make you go, "nah" or "uhn-uhn, boo boo". #AsGoodAsItGets

This office in Harlem is unprofessional and unwilling to assist …read more I traveled from Maryland to get my son's items from Extra Space in Harlem off Amsterdam . My son sent an email confirming I could pick up the items . When I arrived they stated they didnt have an email . I called my son to allow them to communicate And they did not want to speak with him. The manager said ... I don't know if that's him . Why not have a confirmation code to use to verify someone ? They said they didn't know who it was even though my son had the unit number and code . Miraculously they received another email when they requested me to ask him while he was in the phone to send another email I wonder if it was a strategy to keep the items .. who knows .. during these discussions the Manager , a short women was laughing because I was upset that I could not get into the unit until another email was sent . In the case of emergency how would someone let them know that they authorized to get into the unit . What if their email does not work ? There should be an emergency protocols to use .

It was so hard to find a hand truck the two Times I've been…read morehere. I was able to track someone down who thankfully found one . It wasn't busy and there was no one else in the parking lot at that point so I don't even think they provide any but that small one for this place. The worker was nice but they need to get there act together customer service was non existent

Don't do it. I am renting the largest size unit…read more Originally rented at 180 dollars, it now costs 350. As a long term customer you won't get a deal. The storage space shares parking with a truck rental facility. Trucks speed through the area without regard to the foot traffic. It is dangerous. After covid, the place is no longer well maintained. There is evidence of rodents on site. I informed the desk who casually told me toss rodent droppings without regard to the health hazard and without offering a solution. The facility unlike other facilities, offers no hand trucks to move your stuff, nor trash cans to prevent dumping their stuff.

Ruben was very diligent from the second I emailed to inquire. He was extremely nice to come by and…read moredrop off boxes before our move when we were ready to start packing. Our elevator of the building we were moving out of actually broke the day before we moved out and they added no extra charge and even offered to bring in more movers to make the job quicker- they never once complained. Overall EXCELLENT experience, service and price. All the movers were so hard working and friendly and I will definitely be using them in the future!!

I can finally say I found my moving company for any future needs, so far i had such a bad…read moreexperience with all the different companies out there.. This guys are super professional and more then decent on pricing..highly recommended if you have the same problem as everyone ales with moving companies.

Santi moved us from NY to Ohio. We used their packers and movers. They worked with tight…read moretimelines and even through my travel. The packers were amazing. Nothing broken in over 200 boxes. The movers were professional, fast and most importantly careful, Everything was labeled. It was easy to find things when we were unpacking which meant we could feel at home more quickly. Have just recommended them to my parents and will continue to recommend to others. Santi is literally like family but faster..

I have nothing but rave reviews for Santi Express! From meeting Sheryl at my moms townhouse to…read morehaving her crew pack everything and move it, all within a 4 day period without as much as a hiccup. The office staff was friendly and very responsive as well. I would definitely use them for any future move I need, and 100% recommend Santi Express to anyone else looking for a reliable, responsible moving company.

I have had Dwayne and company move several items across the Tri-State area and he's done so with…read moreeffortless precision, even with a last minute change he was very accommodating. Happy to recommend Dwayne and his crew!