Five stars for the property mgr; Michael. Michael has assisted me with the a space change and also with getting additional units. He is super polite, helpful and thorough. He asked all the right questions to make sure we get everything correct. I've had many storage units at different properties over the years and this has been the best by far. If the area location works for you, I would highly recommend! read more

We have used this storage facility for years. Finally leaving, prices go up almost every six months. Our original price for a 10X10 space began around $150.00. Last increase to $217.00. Enough is enough. read more

Be ready for MASSIVE rate hikes after being there a couple months. You are threatening to send me to collections because I moved out one day after we were billed. You RAISED my rates 100% since I moved in a year ago. Been a faithful customer for 10+ YEARS. Ugh. Do better. #scammer #publicstoragescam #ihatepublicstorage #publicstorage read more

Stay away from Pubic Storage!! They bait you with "specials" and then start jacking up your rates after just a couple of months. I'm not going to deal with companies that operate that way. I moved out at 10am on the first of the month. They charged me for another month anyway. I tried to argue that I was only in the unit for 10 hours of the new month, but they just repeat that it is their policy to charge for a full month as soon as the clock strikes midnight. And yes, that is their policy. Just know that it is hard and fast - there is no grace for special circumstances. Then silly me, I assumed they would charge that last month's rent using the same credit card they had been using all along. Nope. That would be way too easy. Somehow, they canceled my account before I moved out so they couldn't charge my credit card, but yet they were still able to charge my account for another month after I moved out at 10am on the first of the month. Explain that one! I found out about this by receiving a threatening text message from a collections company a few months later. Surprise! That last month they charged me for was never paid. Sure would have been nice to know that, but Public Storage does not communicate with their customers at all. You get to figure it out the hard way all by yourself. So I called them to try to take care of it over the phone. They offered to only charge me $20 to pay the balance over the phone! $20 fee to pay a balance over the phone! I hung up. Suffice it to say people - there are lots of storage companies out there that do not treat their customers like this. Do yourself a favor and save yourself a lot of grief and meet your storage needs somewhere else! read more

We rented a 5×10 unit about 13 years ago for $75. 2 months ago they raised us to 166! On top of that, our unit was infested with rats. Completely unacceptable! We are now somewhere else with a larger unit for half the price! read more

I scheduled a move out day last week and cleaned out the storage unit, but was still charged for this month even though I am no longer using the storage unit and notified them online. Now I have a balance on my account because they failed to clear the unit off of my account. read more

BEWARE - Our RV was stolen from Public Storage sometime between early January and March 23, we were never notified that our space was empty. We were upset and shocked to say the least. The gate was open and broken when we pulled up to pick RV. We were told that it had been that way for days. Office was completely uninterested in helping, pulling video, etc. They never even offered an apology but only asked us if we wanted to continue paying for the space. Somehow there are video cameras everywhere but office person says video only goes back to Jan. 8. - Use this facility at your own risk of having your property stolen and no resolution. read more

The manager is nice and helpful but the company is terrible. My rent was raised from $139 to $167 to $227 to $283 over the course of 12 months. Now, I am sure the original amount was "a deal" but nowhere near enough of a deal to lead to over 100% increase in a year. I am moving to Alta Vista Storage where I got a larger unit, inside (climate controlled) for $209. I really feel sorry for the manager at PS, half of her time is taken up by furious customers being jerked around by corporate. read more

They still have a fantastic customer care compared to many of their competitors! The competition treats you like they could care less if you choose them or not and that is one of my reasons for choosing PS....that and staff up front! read more

Ever since switching to Public storage I have had issues. I have gone by on 3 separate occasions and nobody is ever in the office. Once I can get to make contact, I will be cancelling my account. read more

I can't praise this location of Public Storage enough. I rented a unit and space for my car there for 4 months. Ashlyn could not have been more informative, thorough, and likable. I called several times to check on my car as I worried about leaving it and Ashlyn was nice enough to actually take extra notice on her rounds just to assure me all was good. I cannot thank her enough. it is very obvious that Ashlyn takes great pride in the company she works for and is an absolute star employee. The Keller Haslet location as well. Thanks Ashlyn! read more

I have been faithfully pay my storage unit bill for three years. I got this unit when it was All Storage. I've had some nasty phone calls from their Public storage office because I had not signed a new lease because well...why? The first time they asked me to do it. I was in the middle of cancer treatments. The second time they did the link in the email they sent didn't work. Now they're remodeling. They sent a notice out on January 5 and we have to vacate by January 31. No help to find another storage unit. They just send you up to Keller Haslet or Beach. No offer to help you move your stuff. Less than 30 days to do it. One person in the office to deal with all the customers. I walked in and had to stand there while the girl was on the phone for 10 minutes with a customer, she put that customer on hold to talk to me. Awful awful awful awful customer service and this isn't the first time I've had bad service from them. I will never get a storage unit from Public Storage again.!! read more