We had the visit recently led by Will. He was very polite and knowledgeable about the facility. We signed up because of him. We interacted with all of the staff too. All friendly. read more

Constantly broken elevators and they had just increased the price for 50%! Ridiculous.

Beware - the price increased by $50 every few months! Also, the app you have to use to access your unit is not very reliable and it gets tricky to enter the building and to access the elevator. read more

Rough start.... The lock I was given with the unit was very flimsy, I had a hard time getting it to lock and the key did not go in smoothly. Once I was able to lock it, the key got stuck in the lock and would not come out. I went and told the front desk and they said I would need to call a locksmith or wait for theirs at the end of the month (if was Feb 7th). I called a locksmith and they charged me $250 since they were unable to remove the key either and had to drill the lock, the locksmith said the key did not look like it belonged in that lock. After it was removed I went and got my own lock, but this was very frustrating and took a lot of time out of my day. Public Storage didn't seem to care or try to help at all and I had to foot the bill. They don't seem interested in my feedback on their website and they sent me to Yelp to leave a review. Let's see if they even reach out to me..... read more

DO NOT choose this company. While the staff is always helpful & friendly, my bill shot up over 100 dollars after 4 months with autopay. No one ever told me that this was going to happen. Very sneaky company. You've been warned. read more

I spent $3,000 today cleaning a 10x15 thoroughly infested with rodents! The attached video shows 3 live juvenile mice, but at least 7 more jumped out of the couch which -0we had to send to the junkyard. Our total loss is thousands in perfect condition couches because the fabrics were so stained and stinking from mouse urine that the pro cleanup crew, wearing respirators, told us they would not take them for free to their own homes. DO NOT RENT FROM PUBLIC STORAGE, JERSEY CITY!! The 10 or more mice ran from our locker towards the other 30 or so in our section on the west and southern section of the first floor. These mice are now in those rooms. Management stonewalled us and offered a check for one month's rent as compensation IF WE DIDN'T WRITE A REVIEW. read more

Terrible storage company, me and my family were late once, with a promise that we could pay by the end of the month and keep our unit. Communication was poor within the company and they auctioned off our unit without so much as a word or warning that it was going to happen nor did they inform us that the higher ups knew of our deal to pay end of the month. This is not the first time we've had to jump through hoops regarding this company, including multiple over charging's or automatic charging's to the card we put on file. read more

Questionable "service" and incessant demand for money -- after raising the fee twice. Interminable wait time every time I attempt to contact. Most recent "problem" after ma\king a payment and receiving a confirmation number, several days later I was informed that the payment did not go through, they have now added over six hundred dollars in late fees, penalties, and the like! Now they are demanding over thirteen-hundred dollars! For the first time in all the years, my Passport number is required to enable them to access my account before they can "do anything" to "assist me." What a company! Avoid them like the plague they are! read more

Personally I've only had great experiences renting from Public Storage and this JC location is no different. Will and the team (Kristin, Brad, Gwen, and Carmen) are all very nice, helpful and patient. The place is modern, clean and safe. The indoor parking is wonderful, as are the loading bays for bigger trucks. I've rented from other facilities where you have a hard time locating staff, but there seems to always be at least 2 people on hand to help our customers, and the office stays open until 7PM most days (great if you have to work during the day). read more

What a scam! Public Storage company does a big bait and switch. I reserved my unit one week ago online at the online price advertised. my move in date is Aug 1st. I went in today to see the I it as required and they told me the price I had reserved the unit at was no longer valid and the new price was over $100 more a month. I questioned how this was possible and the employee just said it's a thing corporate is doing. I told him, well that's called a bait and switch and it's a scam and highly unethical and he agreed with me. but nothing was done about it so I'm taking my business somewhere else. completely untrustworthy company. There was no fine print in my contract saying the price could change at any moment. read more

I reserved my unit online and completed my reservation in the office. Kathryn was very helpful to me. Efficient and courteous and accommodated my needs to select a storage unit in the location I needed. read more

Stay far, far away. This company is all about bait and switch. My original rent for a 5X5 unit was $51 in 2019. It has more than tripled. In Feb these low-lifes are jacking it up to $208/month, for a closet. That's a 408% increase. Meanwhile, inflation since 2019 has risen 19.6%. What bottom-feeding business does that? You will be trapped and have to pay out the nose. Don't go near them. read more

Brad really helped me out , it was hectic but he really made sure everything was alright. Well done ! He was definitely an amazing representative. read more

Public Storage - Self Storage Near Me - Jersey City, New Jersey

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The 5 stars are for Will who provided amazing customer service! He showed me so many units until i liked the one i wanted to rent, gave good advice what would fit into the space and what won't and super helpful tips on everything else. He even helped another couple who was struggling with an offer they thought they had. In terms of storage itself, the pro's is that it is close to most of the high rise buildings and is a clean secure location. the pricing varies widely so you could end up with a very high rate. and they don't offer 24x7 access is which is quite painful (in manhattan you can get 24x7 access) read more

This place is ridiculous, I understand you need to do rent increases but an increase of 40% is crazy. And then I speak to them about it and they adjust it just to increase it again a few months later. This place is a joke. They have had 2 of their 4 elevators broken for 2 months and yet they they hike up the prices with no increased service. Come on! read more

I love this storage unit! the place is kept incredibly clean and the staff is incredibly friendly. big shout out to Brad who made the process extra easy and simple for me, and helped make sure I was in the right unit! his customer service skills were great and helped create a super seamless process. read more

I am leaving a review about Amanda , although I am not necessarily happy about the storage space Amanda is quite friendly and very helpful. So I fell that should be noted . Thanks Sean G read more

There is always something that does not allow me to give such a high rating. Perhaps it is because I worked at Saks Fifth Avenue for many years, and we all know their Customer Service is legendary. However, Public Storage on 2nd Street in Jersey City is that exceptional business that will get my 5* rating. "I recently rented a storage unit at Public Storage on 2nd Street in Jersey City and had a great experience. The associates who helped me, William, Carmen, and Amanda, were incredibly friendly and knowledgeable. Especially William who answered all of my questions and made the rental process a breeze. The facility itself was very clean and well-maintained. I feel confident storing my belongings there knowing that the staff takes pride in keeping the space tidy. Access through my phone into the indoor parking is great. Overall, I would highly recommend Public Storage on 2nd Street to anyone looking for a reliable storage solution. Thanks again to William, and the rest of the team for their excellent customer service!" By the way I forgot to mention Samantha, she runs the location, she was passing by the customer service area and said hello, a nice change from today's busy people not making connections with their customers. No so at this location!! ISD IN NEWPORT JERSEY CITY. NJ 07310 read more

The Public Storage in Jersey City on 2nd Street is by far the best Storage Facility I have ever experience. Their staff is friends and very helpful. The facility is clean and well-organized. Danny took such good care of us making sure that we had the right unit to meet our needs. She was patient and very informative. I would highly recommend this storage facility to anyone looking for storage. read more

The parking lot is terrible. It's hard to get in and out. They have raised their prices four times in two and a half years. The storage is the same and it's getting to be ridiculous to rent here. If I knew about all the price increases I would definitely rent somewhere else read more

As many others wrote, stay away. They increase rent every 6 months to ridiculous levels. Sometimes. you don't even get any letter for increment. read more

Complete rip off. They increased my rent from 44.78 to 106.00 right after 6 months. I wasn't informed about the change. When I looked up my CC statement, I noticed the change. For a Unit size 5x5. This is highway robbery. I will rather take my business else where. read more

I have used Public Storage many times over the years and always find them having the best rates and services. This unit is no exception, it is clean, well lit, plenty of hand-carts. The staff is very helpful and it's easy in and out. Not to mention, some of the lowest monthly rates for a 5'x10' space I could find in the area. read more

I had been a customer of Public Storage (located on 2nd in Jersey City) for 5 years. When I first rented my 1st floor, 5 x 5 unit in 2017, my rent was $38/mth. My unit was discounted because there was a large support column in my unit. Being I did not have a lot of items to store, I took the deal. Since then, my rent was gradually increased annually to $60/mth which was expected. However, I received a notification on 08/31 a new rent increase that more than doubled the cost = $127/mth would go into effect in October. I went to the office and asked for reconsideration, especially because of the support column. The lady working there, Amanda, was very nice and agreed that because of the column, they should be able to reduce the rent accordingly. She advised I should come back tomorrow after she spoke with the regional Manager (Samantha) and would let me know if the request was approved. I advised her that I was ready to move out today (the last day of the month) to avoid being charged for a full month, should my request be denied. Amanda assured me that if my request was denied, she would assist me in ensuring that I would not have to pay for September if I came in on Sept 1st. My request was denied and I decided to go to a competitor because the rent increase was just ridicules. (Note: Public Storage des not pro-rate rent. So, if you are only there for one day, you pay for the whole month. Personally, I think that is unacceptable, but I digress). On the morning of 9/1, I called Public Storage and spoke with Amanda again. She confirmed that she would assist me in closing out my unit without being charged for the full month. My instructions were to ask for her when I arrived. When I arrived, she was, unfortunately, not in at the moment (out to lunch?).. so I asked another rep there for assistance. That's when the everything went downhill. The "rep" working was a man with a beard and a French manicure. He (She/They?) was the absolute rudest person I have ever encountered. He refused to assist me, he refused to give me access to my unit before paying for the entire month of September, he was obnoxious and is lucky he wasn't punched in the nose. I explained I made arrangements with Amanda and the District Manager (Samantha) that a "work-around" was being used to assist me, he disregarded me and said he will call Samantha himself. I was stuck waiting there in the office for over thirty minutes before he returned to me with a sicky note with Samantha's phone number and a smirk. I called her and told her all of the above. She apologized and assisted me as originally promised. She did also advise that Amanda didn't have the authority to use a work-around but she still honored my request. (Imagine that, a customer service rep is trying to do her best to help the customer, and corporate is being bullish and unrealistic!). The overall experience was dreadful and I am very happy to be out of there. Bottom line is as follows: The rent increases are unreasonably high and robotic (especially if you have a first floor unit). There is no pro-rating of rent. The customer service is spotty and that one employee I mentioned earlier should be fired as he has zero customer service skills, manners or respect. One other note.. if you need a trolly to help you move items from your car to your unit, be prepared to wait at least 15 mins because they demand you leave your driver license before they let you use one. Just another reason why going to a competitor was necessary. read more

Nice staff. Good variety of units. Temperature controlled. The only issues I had were the very slow elevators, usually one was broken making it even slower. Also, the hours were kind of a pain. Monday - Saturday 9-6 and Sunday 9-5. Most times I could get there was later in the afternoon or early evening. I couldn't get everything done so I had to keep coming back. Other than that, good prices. I would recommend if you have the flexibility. read more

Buyer beware - Bait & Switch at its finest. Let me start by saying that my first impression and experience with this facility was good..even great. Clean, easy to use, nice enough staff, etc. the price was really fantastic as it was only going to be $20+tax per month for the second smallest unit size at the facility. Perfect for my needs. Fast forward less than 5 months later and I received a letter stating my rent would be raised to $100+tax. A 500% increase. I thought that couldn't be right and called. Without even asking any questions, I was placed on hold and told my request for rent reduction would be reviewed. What does this tell you? That they anticipate these calls and this is standard practice. A few days later, I received a call that it had been approved and new rent would be $75+tax. Ummm still almost 4x the original rent. I declined and chose to move my stuff out. On the day of my move out, the place was packed with people moving in. So it's clear to me that they wanted new tenants or more rent for the unit that I had rented. If I leave, they win. If I stay, they win. I'm just lucky it was extra storage and not something I desperately needed. And now I'm seeing tons of reviews here within the last month of others experiencing the same. Shame on you Public Storage. I've rented units at other facilities all over the country and NEVER experienced anything like this. Never again for PS. read more

10/1/2019 Just got an email that they're changing their rates for Nov. my bill is going up an extra $40 with no prior warning. Highly dissatisfied with PS and will never use them again after this . read more

I have used plenty of storage units in my days, but the customer service at THIS location has been one of the best thus far. From my time of moving in, to the day of my move out, they have done an outstanding job of throughly explaining my rental terms to me, as well as getting me the best rates. Damian and Latoya have been understanding, reliable and super nice to me! I've rented with this location for 6 months while I was traveling abroad and will do so again! The Public Storage app also made it very convenient for me to make on time payments even if not present in this country. I would like to extend my sincere thank you to the people who work here, especially Damian and Latoya! If you're looking for a great storage, look no further! read more

Well the code never works and I every time I go to front desk they say they fixed it aand it should be fine. I have to repeatedly go back and ask them to fix it. They will give a teMporary code for the code and they say they will fix it by next day. You return again and Itz the same thing over again. Itz been more than a month. Only reason I still have the account is because I don't want to move again. Definitely thumbs down read more

Public storage in jersey city have some of the kindness, most helpful staff members. Especially Josy - she was so kind and helpful. I had a horrible scammy moving company that showed up close to closing to deliver stuff to storage. She went out of her way to help them and me move my stuff in. It made a very stressful experience a lot more relaxing. Cannot thank them enough! read more

The facility is convenient for me living only a block away; otherwise I would not use them due to the rude and unhelpful staff who hide behind company policy instead of lending a hand to the customers (specifically Antonio, Damien and Dean; others may be more helpful). Also - beware of the mandatory insurance you need to get when you sign up. Your homeowners insurance likely includes coverage on an offsite, but you'll need to show evidence. Otherwise they require you to buy their own policy (which they tell you you can always cancel later, but you would've already laid one month). read more

Good service, very reasonable, helpful staff Reachable, awesome price and value for money read more

Buyer beware. They had the best pricing in a 5 mile radius around Manhattan. When we asked to have a copy of the lease sent over for review, they REFUSED to provide the lease ahead of time and only let you see the lease when you arrive with your items. No guarantee on pricing. Once we got the weird vibe on the phone, we checked YELP...that was the final nail in the coffin. read more

I went by the area to check-in and drop off my things at around 5:45p, 15 minutes from closing. At first, the guy there said, unfortunately, the place was closing and that we'd only have time to register our unit. Luckily I did the Echeck-in previously, so he gave us an exception and gave us additional time to load. In fact he opened the loading dock and even helped me lift boxes and bring them into my storage. He was very helpful and even stayed 30 minutes passed closing time to help us load our stuff. I didn't catch his name, but ya he was friendly, helped me register the locker, helped carry my boxes even, and helped guide my truck - all on his own time past closing!! I can't thank them enough and will definitely be a repeat customer. read more

Packed up my stuff ready to make a run to my new storage unit this weekend. I get there at 5:08pm, see tons of people inside and call the number - the facility closes to new entrants at 5:00pm no exceptions. What a waste, the majority of their competitors allow 24 hour access to your stuff and would be reasonable enough to allow you to drop off a few minutes after the close if other people were in the facility. Really wish I would have used a competitor that was 24 hours as I assumed this was, this trek alone cost me the $32 of tolls in and out of NJ. read more

Nicely kept, clean, very secure facilities. Parking garage is very helpful and makes loading/unloading more convenient. Wish there were more carts available to use due to the number of people moving, especially over the weekend. Melanie was the rep/manager that helped me and her customer service was top notch. Very knowledgeable, friendly, and helpful. Glad I chose this facility. read more

Staff was super kind and getting to my unit was simple. Don't like the fact that you can not access your things once the office is closed. You need an access code just to make the elevator move but if they close on Sunday, for example at 6pm, you can no longer even enter the building. So I'm simpler words not 24 hour access or even access at late hours. Latest they are open is 7pm. read more

A scam place, doubled my rent within 2 years without any notification. If you can't go to there by yourself, you are unable to end your lease and will need to pay for'forever'. Easy to rent but hard to stop. And the staff there are not helpful at all with very rude attitude except for one young man. Without him, I would rate this horrible place as 0 star if I can. read more

Amost a scam. If you stay past a couple months, as countless others have said, they spike the monthly rents 2x to 3x the intro price.

A STEAL. Public Storage is VERY TRICKY. I just had a 5 times increase in the monthly fee than what I initially agreed. It seems that they do this on purpose and you end up being hostage mainly because you are not in the United States at the moment due to covid restrictions in the place where I am. read more