Judy and Jim Prusia met with Robin at this facility today and found it to be perfect for our needs…read more Robin was very welcoming, answered all our questions and showed us the unit we selected. She was very friendly and accommodating and we look forward to working with you. We will definitely recommend Public Storage at 69 Matthew's Drive, Hilton Head Island, SC, to our friends. Thank you Robin for a great experience. Jim & Judy

Wonderful customer service. Robin is amazing to work with! 5 stars all the way. We are over the…read moreroad truck drivers and they had room for us to park in order to enjoy a few days on the island.

Very helpful people. searched for days until they found a…read moreunit in the right area for me.

I was fairly pleased initially with what I felt was a great price for a 10x15 climate controlled…read moreinterior unit. The local management team was very nice and the location handy. But, 21 months later the rental price had doubled. I considered keeping the unit, but when it was clear rats had infested the unit with droppings and eaten ceiling insulation was everywhere, including on nice furniture -- I decided to get my act together, deal with the extra stuff, and vacate.

I rented a 10 x 10 storage unit at this facility from Nov 2013 thru Mar 2016…read more The facility was convenient to my need, located just outside of the main entrance to Sea Pines. The facility entrance is hidden behind the movie theater in the shopping center anchored by Harris Teeter, but otherwise easy to access. The staff was always helpful and competent, from my initial check-in thru vacating the unit. My unit was clean when I first rented it, and the facility was always clean, with no evidence of varmints getting into my unit. I'd recommend this facility.

Great staff and convenient location to Sea Pines. Highly recommend! Hidden location seems very…read moresecure.

Amazing unit & service. LOVE LOVE LOVE this facility…read more I have dealt with horrible units and facilities before that treated me poorly. The Public Storage facility on 17 Dillon Road was awesome and Kathy helped us SO MUCH. Kathy was very welcoming & accommodating throughout our experience with this business. Will definitely recommend to any friends who need storage.

Its a good location but its old and dirty. My door was rusty and grimy the entire 2 years I had it…read more Beware of incredibly high price increases, my unit went from $187 to $280 to $386 per month within 14 months. When I called all they said is "we sent you an email telling you about the price increase" no reason, no reduction, no nothing other than to bad. I guess its the nature of the business. Inevitably the stuff I had was better at Goodwill then costing me almost $5000 a year to store. I don't like doing bad reviews but they sent me a link after I moved out asking my opinion here on yelp.... Im not sure what they thought I was going to write....Im not bashing the staff these are just the facts.

Rachel was wonderful, she helped us get everything we needed for our move to the Island, great…read morefacility and great customer service! 25917 Kevin Schenk

https://maps.app.goo.gl/k2Q6y4sxhvNNH3vh8 My personal items…read morewere damaged because the Public Storage facility did not properly provide environmental protection from the outside elements (rain). They should take responsibility for their inability to maintain their facility properly. We had been renting an inside, climate-controlled 5x10 space for over 10 months. On 30 January 2025, we went to move our items out of that space and into a 10x10 space. Once we moved the first boxes at the entrance of our locker, we noticed that there were puddles of water on the floor and that it had soaked into our boxes and damaged our items. Numerous items were covered in mold and were ruined. Upon further inspection, it was obvious that water had leaked from the outside door of the facility and leaked across the facility floor into our storage locker. I immediately went to the office and got Patrick, who worked for Public Storage. He took videos and pictures as well, acknowledging that the water had enter from the outside and leaked into our unit. I showed him our damaged items and also provided him additional pictures via text message. He said we would notify Sherrie, the DM and that she would be in touch. This was on 30JAN2025. On 10 FEB, I contacted the Public Storage "WE CARE" line since the Sherrie, the DM had still not reached out to me. On 11 FEB, Sherrie did contact me and said that there is nothing they could do since I did not purchase insurance from Public Storage. My damage was caused because the Public Storage facility did not properly provide environmental protection from the outside elements (rain). Employees should have noticed the water running in from the outside, through the door, and into my unit. If they had done proper checks and maintenance, they could have notified me earlier of possible water leaking into my unit, and we could have prevented this damage. This was not caused by one event. This was caused by numerous events over a period of time.

Thanks Chris I really appreciate all your help During the storm. Chris Went over and Beyond for…read moreme. great place to store your belongings. Thanks Prime Storage!

Storage yard is tidy and seems very secure. Chris the Hilton Head manager was VERY patient and…read morehelpful as I backed our 30 foot trailer up for the very first time. He did everything possible to meet our storage needs!

I rented a climate control unit at 5A Estate Drive about one year ago in Sep of 2025…read more Unfortunately, I only went there a handful of times to check on my things because it was only supposed to be for a short time, but it took me a year before I was ready to move into a new place. I never really thought that I needed to check on my things because the website says the following word for word. "Where can I find secure self-storage in Bluffton? At your local Compass Self Storage location in Bluffton! We offer secure self-storage, complete with secure, gated access and a fully fenced perimeter. When you choose Compass Self Storage, you can enjoy peace of mind knowing your belongings are protected while you're away." On Sunday, July 20, 2026, I went to make sure everything in the climate-controlled unit was ready to move because I was moving on the following morning. When I got to the unit, something looked different because my lock was on the latch and secured with a sticker on it saying "THANK YOU FOR DOING BUSINESS WITH COMPASS SELF STORAGE" , but I quickly realized that someone bent the mechanism that goes on before the lock is secured, but it was bent out to pop it to gain entry since the lock couldn't be cut without a cutting wheel. When I opened the unit, I instantly noticed so many things gone. Everything of value was stolen from me, and it had to take the thieves plenty of time to go through and find the things that they stole. They went through everything to find every power tool and electronic. Plus everything else that I owned of value. They stole my golf shorts, Ralph Lauren shirts-pants-jeans-socks, all name brand gym clothing, dri-fit shirts, socks, coats, Tommy John underwear (who steals another man's underwear), and 18 pairs of high-end shoes & boots. I'm missing a 65-inch Sony Google OLED television stolen along with a STUDIO PLUS ECHO SPEAKER stolen, but those things can't be tracked. I'm completely devastated because my health isn't great, and I'll never be able to replace these things because I'm not making the money that I once made. They even stole my safe that weighs around 200 lbs, and I hope they never get it open. As you can see, I'm emotional about it, but back to the facts: NO CAMERAS INSIDE THE CLIMATE CONTROL BUILDING THAT MY THINGS WERE IN! THAT'S RIGHT! NOT ONE CAMERA! NO ONE HAS REACHED OUT TO ME ON THE PHONE TO SPEAK WITH ME ABOUT THE MATTER. Only by email. I lost everything that matters to me, and they've not said a word to me other than in an email directing me to contact the insurance company. No one from Compass has called me back after I reported the burglary to the police and to their voicemail at Compass Self Storage of Bluffton. I don't want to rent the unit anymore but I have to finish getting my things out because obviously I don't want my things kept there anymore, but due to my limitations, I need to sell the items that are left on Marketplace Place because I can't move them myself. Compass Self Storage made sure to keep charging me for every month though. No grace or compassion... JUST MONEY! I just want others to know that my unit was broken into, and if anyone else's unit was burglarized, please put it in a review so we can try to get in touch with each other because I want to know who did this to me and to you too. I have my own idea of how it was done and NO ONE SEEN A THING! By the way, read the fine print when you purchase the insurance because they won't cover anything over $5,000, a safe, or any jewelry/valuables. My last calculation was well over $20,000 and it's a hard bullet to eat when you're getting robbed again by the fine print that we never really check because we're all in to big of a hurry. They only pay us between $1,000-$5,000 but believe me, they make it almost impossible to get anything back. If I can eventually afford an attorney, I will be retaining one If you have any information for regarding my belongings or if your unit was burglarized please feel free to reach out via thomasbushiii@gmail.com

From the owner: Compass Self Storage in Bluffton, SC on Estate Drive provides affordable, secure storage solutions…read morefor residents and businesses. Conveniently located near Pritchardsville, Hampton Hall Club, and Hampton Lake, our facility offers climate-controlled and drive‑up storage units, as well as vehicle, boat, and RV storage. We also offer on‑site moving truck rentals to help make moving and storing easier. Whether you're storing household items, business inventory, or recreational vehicles, Compass Self Storage makes it simple and reliable to reclaim your space in Bluffton.

Great job, very professional and careful with everything…read more Had a fragile Big Green Egg grill and they moved it with no problem. Absolutely recommend All the Right Mooooooves.

Many items lost. I do not recommend. I filed a claim and never heard from them again.read more