We couldn't believe what wonderful people the owners are. They answered all our questions. We…read moreforgot the password to get in and after the security check out they gave us a code to get in. We used them two years in a row for the summer. We couldn't have been more happier with their services.

These folks are so lovely! The storage units are in great shape, security is great, and Christine…read moreand Tim are helpful and kind people-- they both went above and beyond to help me. I've dealt with about 6 storage companies before-- this one is top of the list!

Doubled rent after 4 months. This is part of the storage business model but never this fast for…read morethis low quality of a facility. Look elsewhere. Don't believe the other sponsored reviews.

Dishonest. I have rented ten years. My mother recently died and so I called and gave notice to…read morevacant and was told that when it was cleaned out and no lock on the unit it would be prorated. Of course I check out and then I was told that I was paid up until the middle of next month. No such thing as prorating. Learned my lesson. Get it in writing....

We got off to a rocky start but overall the experience here was great with the move out process…read morebeing a breeze especially with the help of Elizabeth. They offered great value compared to some others that I had cross shopped with especially Uhaul. If you are looking for a helpful and well-rounded experience ask for Elizabeth and she'll get you set up!

Very good storage place, responsive and reliable. Kim in particular was helpful and friendly…read more Recommend.

Big clean storage facility. Would recommend to anyone who needs long storage solutionread more

As soon as I showed up I was handle papers to sign, keys, and given a code to the gate. I've never…read morebeen serviced so quickly in my life.

Friendly owners and very helpful. Always there if I need their help. Been with them for last few…read moreyears never an issue would highly recommend

Been with this branch for at the least 10 years. Prices are reasonable if not fair. Good people…read more,good service. I've never had an issue. I've even received courtesy texts before when my bill would be due because they understand that I'm constantly working and sometimes forget to pay my bill.

Formal Complaint - Poor Service, Property Damage, and Unprofessional Conduct…read more This company and its staff were disorganized, damaging, delayed, dismissive, condescending, unaccountable, careless, and overall highly unprofessional. I strongly advise proceeding with caution. My move took place on March 13th and was poorly executed from start to finish. A job estimated at three hours took well over six hours due to inefficiency and lack of coordination. During the move, my property was mishandled, resulting in a broken mirror and damage to the walls. Communication throughout the process was minimal and disorganized, with no clear updates or accountability. I was also charged an unexpected $500 overtime fee. While this fee was eventually refunded, the circumstances raise serious concerns. I was informed that a full refund would not be considered because, in the company's history, they "do not do that," and that as long as the move was completed, the quality of service was irrelevant. While interactions with Shayne (Branch Manager) were frustrating at times, he did make efforts within his authority and indicated that approval was needed from Ben (Regional Manager) to process a full refund. It was implied this would be approved, and Shayne appeared confident in that direction. However, once escalated, communication became inconsistent. Ben was unavailable, and this was later referenced as a reason for delays. When I spoke with Brian (CMO), the response did not reflect a thorough review. Instead, assumptions were made, the tone was patronizing, and there was no meaningful effort to resolve the concerns. At no point was there accountability, de-escalation, or empathy. This experience raises serious concerns regarding service quality, communication, and leadership accountability. Proceed with extreme caution.

this will be our fifth local move with MVM Toledo. they are reliable, efficient, hardworking and…read moretop notch. each member of the team sets a high standard for service! Would highly recommend! MVM Toledo should be your first and only choice!!!

Zero...Canceled at last minute even though I scheduled a month in advance. Do NOT use them.read more

Avoid this company at all costs!!!!!!!!!!!!!!! They damaged my washing machine and refuse to offer…read moreany compensation even though it was clearly their fault. Never again and will tell everyone to avoid them.

I'd never rented a storage unit before, so I didn't know what to expect and had many questions…read more Bill, the manager at the Wilson Road location was fantastic from Day 1. He answered my questions thoroughly and clearly when I had them; was always respectful and helpful during the two years I rented the unit. Just the best! I compared prices with other companies and the 10x10 I rented was a good value. If I need to rent again, you will certainly get my business. Charlotte W

The gentleman helped make my moving process worry free, quick and smooth. Was a little hesitant…read morebecause of the are and location but after all said and done I would definitely come back and give him my business again. Great customer service!