This is a two parts Review, The second part will come after I finish/close up the rental unit at an…read moreundetermined date so that you can get both at the beginning and also at the end. I hope that the end will turn out as good as the beginning. The first Part is about the service I got when I reserved the Unit. Josh was wonderful and patient in communicating with me (Im Deaf), He took time to explain the options, showed me and my friend two different storages (we both were renting for ourselves). There was some problem with the computer and he said that he is working on it, He was good at staying on top of things as he called me shortly after and left message informing me that my application finally got through. Later I checked on-line to my account and found that it's not the same as what I was given, so he suggest that I stop by which I did and he helped me check it out. Turns out that it was an old account from years ago when I used the Public Storage at a different location. He was very helpful and I didnt feel hurried or pressured at all. I left feeling secured and so does my friend.

DONT use. they will rise the price in month 3 and keep rising it every 3 or 4 months.read more

I'd never rented a storage unit before, so I didn't know what to expect and had many questions…read more Bill, the manager at the Wilson Road location was fantastic from Day 1. He answered my questions thoroughly and clearly when I had them; was always respectful and helpful during the two years I rented the unit. Just the best! I compared prices with other companies and the 10x10 I rented was a good value. If I need to rent again, you will certainly get my business. Charlotte W

The gentleman helped make my moving process worry free, quick and smooth. Was a little hesitant…read morebecause of the are and location but after all said and done I would definitely come back and give him my business again. Great customer service!

This is my second storage unit in Columbus and this place is leaps and bounds better than my…read moreprevious option. It's centrally located downtown and not too far from my home, so that's a plus. You need a key fob to access the building, elevators, and your storage unit. It's a little annoying doing so many "beeps", but I'd prefer more safety than less. The space has been clean and well maintained every time I've visited, even the bathrooms. Their team was really friendly when I came in to get set up and has made sure my packages got to the unit every time. So far, so good!

Man oh man oh man! This is a great location in the heart of downtown Columbus. The price is amazing…read moreand the amenities you get for storing here is pretty legit! First, you scan your key fob to get into the building. There's double doors and a timer. You dint have to fight with the door while you move. Upon getting on the elevator, you have to scan your key fob and it takes you to your floor only. Once you're off the elevator, you have to scan the unit on the wall to unlock the secondary lock to your unit. Talk about extra security! You cant beat it. You do not have to scan your fob to go down or to exit the building, which is dope. This location is pretty clean and the temp is comfortable inside. What makes this even better is the location and the price of the unit. Im extremely happy with the unit and this company!

This facility lacks basic security features and allowed a gate to remain broken for months. Lost…read moreeverything in a robbery and was offered lies and fake compassion by their Marketing Manager. I would 100% not recommend. Store your stuff with anyone else and you have a better chance of safety.

The lady up front was very rude. She had huge nails and didnt want to help us at all. She got very…read morerude with us and showed no attention to us when we came in.

We got off to a rocky start but overall the experience here was great with the move out process…read morebeing a breeze especially with the help of Elizabeth. They offered great value compared to some others that I had cross shopped with especially Uhaul. If you are looking for a helpful and well-rounded experience ask for Elizabeth and she'll get you set up!

Very good storage place, responsive and reliable. Kim in particular was helpful and friendly…read more Recommend.

Tracy and I came to check out a unit 812 and was very satisfied with the size and pricing plus the…read moredeal was amazing for half off first month. the worker than assisted us was extremely helpful and answered all our questions. we ended up choosing this location between the other places we looked at. great deal

Units are not the size advertised. I called first to request info on sizing. Was told by the…read moreperson I spoke to that the units ARE actually the size listed (as I've used others before that definitely fudge the numbers). Went with a 20' as I needed about 19' total length for the items I wanted to store. Turned out to be even less than 19'. Left a review and the manager called me, where I reminded them I knew exactly how much space I needed, hence asking about true sizing before choosing them. Was offered to move to a larger unit, but for a higher price. After some pushback on my end they did eventually move me to a larger one for a lower price than listed but only for a couple months. So, in total that pricing only works out the same provided I move out of the new unit in March. **That said, after agreeing to modified price, manager pressured me to change my 3 star review. I'm amending this review to one star based on my last interaction. I gave notice of vacating the unit, and then was charged more than usual for my last month. I asked why and I'm being told that I'm just now paying for the insurance that I elected to have. Which meant I thought my things were insured the whole time, but they weren't. Desk agent tried to tell me it's because I SAID I didn't want it, despite signing paperwork approving it. Then continually cut me off when trying to clarify his statement that I was not storing things that should have been covered by the insurance.

Big clean storage facility. Would recommend to anyone who needs long storage solutionread more

As soon as I showed up I was handle papers to sign, keys, and given a code to the gate. I've never…read morebeen serviced so quickly in my life.

Pass this place all the time, never realized you could take electronics here. Drop box out by road,…read moreusable all the time, for small stuff. I had printers and a microwave, so I went inside. There are grocery carts to help move bulky stuff. Some things are worth selling, of course, like cans and scrap metal. The rest you can just drop off. Staff were friendly and helpful. Place is clean, for a sort of junkyard. Well organized, signage for what they take and where to put it. Fast, convenient, and I'm sure I'll be back.

They were very on time. I did not wait in line I was in and out. They knew what products I was…read morebringing. They gave me a reasonable price. The quality was good and they valued our time and money very helpful.