They took over a few years ago when they bought out the nice lady who used ti own and operate this facility, and they are so bad. They intentionally block your account so you can't pay, then add on late fees. That's their favorite thing to do. I have a small unit which used to cost $120 a month. Now it's $165 a month. With late fees, they want $190 now. DO NOT USE THEM. Don't believe me? Try calling them right now if you don't believe me. They won't answer and they don't take payment over the phone. So, if they've blocked your account, you are screwed and you will need to drive over and hope to find them in the office. This is a horrible company. I have moved everything except this last little unit and I will move it soon. read more