Sadly, You can not trust the ratings they place on their used vehicles. I had to buy a 2008 Ford…read moreE450 Box Van quickly and foolishly trusted their reputation to be honest but found a Company that makes a Used Car Salesman look like an honest Joe. They cleaned up an engine oil leak and rated the engine at 5 stars. I asked about the box being water tight since it had not rained in a while and was told it didn't leak. First rain I found a simple leak to fix that any moron could repair with some Flex Paste as I did but clearly was too much for them to handle. Make sure you pay $1000-2000 less than asking price so you can repair the items they can't handle doing themselves. Go visit Penske actually is the better option Folks!!

used u-haul u-boxes to move from washington state to columbus, ohio. when my boxes arrived at their…read morecolumbus facility they were infested with cockroaches. when we went inside to report it, there was another customer in front of us complaining about roaches being in his truck, proving this is a wider issue at this location. u-haul refused to take any responsibility or offer reasonable compensation, even though the infestation happened while my belongings were in their care. to make things worse, john hartman tried to use intimidation tactics during negotiations instead of working toward a fair resolution. their customer service was dismissive and basically told me i was on my own. i would never trust u-haul again with my belongings. be warned: even if you pay for their services, they will not protect your things or make it right if something goes wrong.

Everyone at Extra Space Storage has always been friendly and helpful. The units are clean and…read moresecurity is excellent. Special shout out to TJ. He is always on top of things!

The only think I don't like, is that I can't access my storage space 24/hrs. Not that big a deal…read morebut I work late so it would be more convenient for me to be able to go when I have the time. Other than that it's clean, curtious staff, secure, reasonably priced.

This story unit located at 3300 West broad street Columbus, Ohio. My bill was $50 a month. A 112…read morewas taking out of my out of my bank account last month now. Every time they tried to run my card. When my bill is not due, they charged me and extra $10. I am calling senior options. Disability protection because this is ridiculous. I'm on a fixed income.

the worst storage ever I'm so mad at myself for even getting a storage with them... they lied and…read moretried to overstock my payments and kept saying they told me about it but never did because I was asking specific questions! they locked my storage and keep calling me but keep adding money that should have never been added this storage is crazy you can not trust them with your bank or stuff please do not get a storage with them!

Drove out here and filled out the paperwork only to be told that the unit advertised for $29/month…read moreonline would be $38/month after paying for mandatory insurance and taxes. Sure, 7.5% sales tax. But that's a 23% hidden fee on top of the sales tax. It's criminal. Avoid.

I was a great customer for many months. I always paid my bill on time. When I moved out I met with…read morean employee and did a walk through and they thanked me for my business and had me sign a paper stating everything was out. I thought everything was good. I get a call on the 1st saying they are still charging me even though the unit was empty and the walk through had been completed prior to the first. The manager was very rude and threatned to send me to collections if I disputed the charge. Overall, terrible experience and would not recommend this company.

I have nothing but GREAT things about this company! First of all the pricing is VERY responsible,…read morethe staff (Scott) on broad is amazing, friendly & great attitude, knowledgeable! The surveillance is also another plus to this place. There is a camera in almost every corner and you feel that your belongings are safe and secure! All in all I HIGHLY recommend Casino Storage. My second time using them and I will be a customer when I am in need of storage!! -Whitley

I have had a storage unit with them for a few years now. The employees are awesome. Very polite and…read morerespectful. They will work with you on your payments as long as you stay in contact with them regularly. Very clean and secure. I dont plan on leaveing there anytime in the foreseeable future. I deffinatly love it there for my storage.

The cleanliness grabs your attention immediately about this place and the location is excellent…read morebut when you want a place that welcomes you and you just want to be a customer forever then you need to come to this specific mini storage depot. The customer service and warm welcome given by Stephanie Mitchell is beyond awesome. I will highly recommend this business to everybody that needs extra space at a great price and excellent customer service.

Love this place! Always staffed, never had an issue with the gate, and you can speak to a human on…read morethe phone with ease.

The unit smelled like rat pee and rat poop was everywhere, they ate the inside of my shoe. Foam…read morefell from the ceiling and I was not able to get any money back although I moved out of the unit 3 weeks before the next due date. It was a horrible experience. I didn't see any rat traps or poison which would have been nice.

Totally gouge you - huge rent increases - don't rent here. Unbelievable. I have rented here two…read moreyears to store my Class A motorhome - I paid full year in advance, always followed all rules, never caused any issues and they jacked up my rent hugely and then just tried to do it again - 50% increase since sign up 2 years ago. Unbelievable. The justification last year was because we had a power outlet and the power bill of the whole place was 'high', even though we barely ever used the outlet and only for an hour the whole year at most. But of course they can't differentiate by unit. This year the the justification for the $50/mo increase is 'well Public Storage does it' from the Property Manager. The real reason the power bill is so high and all the units with power are having to pay more is because they claim no one is allowed to work out of the space, but almost all the back units are constantly open with people working in them with power tools and multiple cars that all seem to have entry codes. As a woman alone I felt uncomfortable going to the unit alone with men staring at me smoking outside the units next to mine. I complained about it last year and the property manager at the time told me the owner knew about the abuses and didn't do anything about it.

The on-site manager Laura is very polite and helpful. Very willing to work with you and always…read morefriendly. Very knowledgeable of her units. The storage units themselves are very clean and dry.