Front desk staff were very rude and unprofessional! I rented my unit in July 2024 and since then my rate has gone up $20. Today was considered my "move out" date, upon arrival there was nobody in the office. I called the number a handful of times and no answer and was transferred to another location to leave a message. I needed to pay my balance and the website and the app weren't accepting my payment. By far the worst experience ever!! Will never rent a space with them again!! read more

The ground-floor accessibility of the storage units offers convenient access. Additionally, Ashley's proactive follow-up calls to ensure client satisfaction are highly appreciated. read more

I chose this rental location because during the pandemic there were a lot of break ins at other locations. There are cameras and a safer location. My space did have an attempted break in but they were unsuccessful. For the BAD HOWEVER, gate access hours END 6pm M-F, 5pm Sat, Sun which is very inconvenient if you can only get access late afternoons. Second, I was moving out and needed to stay past 5pm Sat to finish loading. The Manager, Ashley, told me after 5pm the gate automatically locks and you have to call POLICE to get out and you are considered TRESPASSING! I pay good money as a customer I should NOT be considered a TRESPASSER for being INSIDE the gate at MY PAID SPACE! I lost 24 HOURS on my move because of this!! What the manager neglected to tell me that corporate informed later is there is a 24/hour customer service number that WILL LET YOU OUT! If you need to exit after hours, call this number: +1-800-567-0759 read more

I am going to start looking for another storage space. Their hours really is inconvenient! I have had other public storage with better hours. Lazy management! Office can be closed and access should still be open until a later time. read more

Rates started as low as 40$ a month but after a few month they started raising price and tax and slip in landatpry insirqnce totallong 88$. While i totally understand some increase to tax etc the fact that increase of more than 200% than originally advertised is a scam read more

Your rent will increase tremendously and they will stress you out! very greedy and arrogant people! The good deal you see today, will turn into your nightmare tomorrow ! stay away! read more

Is there a way to give less than ZERO? PUBLIC STORAGE SUCKS!!! DO NOT USE THEM!!! I first rented a space there June 1st, 2022, for $180 a month. They charge a $15 a month insurance when you sign up. I didn't want it but since I signed up online they said I had to cancel it in person in their office. But NOBODY IS EVER IN THEIR OFFICE! So it wasn't until 4 months later I finally caught someone in their office and had to FORCE THEM to let me cancel the insurance. Then 2 weeks later I get a notice in the mail that the monthly rate is going up from $180 to $240!!! And THEY HAVE ADDED THE $15 A MONTH INSURANCE BACK ON!!!! USE ANYBODY ELSE BUT THESE ASSHOLES!!! read more

I needed to get storage. Daniella helped me to get 10×15 storage room. She is the most helpful person I have ever met. She is super positive and friendly. Make sure you find her, she is a property manager. I am sure you won't regret getting your storage in this location. Thank you so much for your help, Daniella!!! read more

Facility in bad shape, damaged belongings, management uninterested in helping. My family and I all recently moved from larger houses to small houses or apartments, so we share a large storage unit. When I moved in in December 2017, the lightbulb in the unit was out, so I asked them to replace it (all units are outdoor without outside lighting, so you really need the light in the unit if it's a dark/cloudy day). A section of the cement floor was discolored/abraded, and I asked if there were any water damage issues at the facility, and they said no. When the lightbulb still wasn't fixed a month later (after 2 reminders from me), I bought one to replace it myself, and it turned out the fixture was broken. I put in another work order with management, and inquired about the floor again, which was now growing these white crystals out of it. They said this just happens sometimes, wouldn't hurt anything, and I could buy some plastic to put down if I wanted to. Fast forward 5 months to April 2018, still no light, and half the floor is covered in crystals, which have eaten through my cardboard boxes and caused water damage. I had to throw away irreplaceable family photos, art, work files, etc. and spend my own money getting my stuff moved into a new facility. I was told that the manager I complained to a million times had never recorded any of my work order requests in the system. She had since been asked to leave the company for her poor management, but no attempt was made by current management to help me move or reimburse me for my losses (if you buy insurance you can go to the trouble yourself to make a claim for the losses, but if they are personal items like mine with no receipts you probably won't be compensated). When I did the second move, I visited places all over Fremont, and ALL of them that have outdoor units have a coating painted on the floor to block efflorescence (=the crystals growing out of the floor are lime and other minerals being pushed up thru the cement by water under the cement). Public Storage just leaves the bare floors, so this problem continues. All these guys would have to do to fix this problem is coat their unit floors! My current place is in excellent repair, good customer service, and costs only $7 more than Public Storage, which was quite expensive and increased once in the 5 mo. I was there. They told me their facility used to have this problem with their floors before they opened, but they took the time to treat the floors before opening. There are tons of storage places in this area that are in better repair and the same price or cheaper. If you look at my Yelp review history you'll see I normally only log in here to rave about places that I love...but I had to warn people. Please don't put anything that you care about at Public Storage on Enterprise! read more

Alice helped me to make sure my storage was properly secured and got it done. Thank you Alice.

When I went in I was greeted by Danila! She was very helpful went over some of the storage space and the prices that would fit best for me ! She answered all my questions! She had an amazing personality and was awesome !! Thanks Danila read more

I've had the pleasure of keeping all of my belongings here in a 10x20 after relocating from Washington. The facility is well-kept, bathroom is always super clean, and the pricing and units were perfect for what we needed. Payment is easy, whether made online or in the office. Prices are reasonable, too. If looking for storage in the area, this is the place to go! The manager, Ashley, has always been a pleasure to work with. She is great at what she does, very friendly, and always on-point when anything came up. She's the only reason I came here and left a review. Keep up the great work, you're very appreciated! read more

A+ place..... I registered online for the "$1 first month deal". When I went there, Ashley showed me the unit, was very clean, she was organized and got me in and out very quickly. Very convenient right off 880 and Auto Mall Parkway which is very important to me read more

Im happy with the customer here service, Noah has always been a big help, with any and all questions I may have.

Nasira was awsome to deal with - after i setup my online reservation, she promptly followed up via phone, setup a time for me to come onsite and take a tour of the storage size I selected to make sure it was the right choice, and then she was efficent in taking care of all my paperwork and setting me up for move in. Thanks Nasira! read more

I was looking to rent a storage unit at Public Storage and Daniella was there to help. She was knowledgable and very kind. She provided me with all the options of the storage sizes available and pricing. It's hard to come across great customer service today and she went beyond and above for me. Thanks girl!! read more

NASIRA was on point , quick service. I was in and done with the lease in 10 min. Highly recommended if you are looking for storage in the area. read more

We rented a 10x20 unit after confirming twice that they had access for an 18 wheeler (our moving truck). The truck arrived and couldn't get into the gate because they don't in fact have 18 wheeler access. Not sure if they are going to get us a unit at another facility with 18 wheeler access or whether we're going to have to rent a smaller truck for the movers to bring our stuff to the unit. Either way, it's a hassle and taking us an extra day (at least) to move in. read more

The place was very clean and the rate was reasonable! It's also a one floor unit so it's a plus! Josh was amazing!!! He was very helpful and informative - thanks for all the help.. read more

The property in Fremont on Enterprise was very clean and the employee Casandra was sweet and helpful . I have rented with public storage in the past and enjoyed my experience I would recommend to my friends and family. read more

Nasira is an absolute delight to work with and she's very talkative and super helpful, knowledgeable, and fun! The property itself is very well kept, secure, convenient and very clean. I felt no hesitation leaving my things here. 10/10 would rent again! read more

I went into Public Storage today looking to rent a storage unit and the property manager Ashley was there to help. She was knowledgable and polite and provided me with all the options of the storage sizes available. I ended up renting a unit, and am very happy and confident with this location. Ashley was the best! read more

Nasira helps me with both the check out process, she is super nice and willing to provide me the info I needed.

These other people must not have gone to the same place as I did. First they insist on their bogus insurance. My locker was broken into and and a lot of my things stolen. I tried to get reimbursed by that insurance company and the fine print says you have to prove the items were in the storage locker. Who takes pictures of their storage locker? So I was out of luck. I also found out they place a lien on your locker when you first move in. What a racket. Then due to circumstances beyond my control I fell a little behind and they won't even take partial payments until you can catch up they want the full amount. Well they stole everything I have ever owned in my life and sold it for 235.00. All the sentimental things I owned from people that have passed away and all the things my kids made in school, etc etc etc. If I sound bitter I am. This is the only place I know that doesn't work with people having a hard time. So if you deal with this company you better make sure your circumstances don't change or lose everything. read more

I have been a customer at this location for many years and I am now compelled to write a review. I am very impressed with the exemplary customer service that have receive an a consistent basis from Ashley and Nasira. They both exude professional, knowledgeable and friendly demeanors. They are always eager to assist with my needs whether it be buying supplies or accommodating me in selecting various space sizes that I have needed. When I was going to move to one of your competitors, Ashley suggested very valid reasons why I should stay with Public Storage, so I did and I am very pleased that I did. They both should be cloned and used for training purposes with other staff members. read more

Nasira was very friendly, helpful, and considerate to my needs. I had reserved a space online and on my arrival to the facility, I was greeted and helped immediately. It was my first time renting a storage unit and didn't know what to expect, but Nasira made it hassle free. Thank You! read more

Link is such a big help I was having problems with trying to transfer into a different unit due to construction that was being worked at the property I was at even tho she was really busy she managed to help me fast she's really nice and funny and made moving a really quick and easy as possible will come again to rent here read more

Six stars for Daniella if I could give them. She was very patient and helpful with my father who is in his nineties. He wanted everything explained and Daniella was patient as could be with him, giving him information that he could understand. She was very thoughtful and considerate with him and his questioning. By the end he was out of questions. She took her time and was most helpful in working with us to rent the unit. The facilities are outstanding and well kept up. read more

Very responsive and helpful. We worked with Daniella for all paperwork and she was a pleasure. The roads are tight, so if you have a big moving van be careful when driving in as there are a few tight turns. We rented a 10-foot UHaul and we were ok with a few 3-point turns. Feels very safe and secure. read more

I've had my belongings in storage here for 8months now , it's very clean here. The staff are very nice, Danielle is very helpful has a great personality always smiling. read more

Casandra was great made my experience so wonderful she was really useful . She was very cooperative and friendly. I really like her . I will recommend this service to my friends. read more

I have been a customer at this location for several years. I have never had a bad experience with this place and have always been satisfied with everything. What prompted me to write this review is that recently they changed management and a delightful, professional, hardworking young woman by the name of Ashley took over running the place. She is perfect for the job and I hope they know what a jewel they have in her. The bathroom is always clean because she takes care of it personally and she never says no to taking care of any problem that may come up. Hurray for Ashley and thank you Public Storage for hiring such a capable young woman. Jill Hoffmann read more

I came in about a week ago to get some rates on a few different size storage units . The women behind the counter was very helpful and got me the best price in the area. Today I came to rent my unit and it was the same women she was very helpful friendly and fast . I recommend this public storage to all my family and friends . Thank you Cassandra !! read more

Cassandra, Nasira, Shabina were very helpful. The place is in a convenient location. It is clean, and they maintain well. The concrete floors are cracking and have this white powder that gets on everything. They give you a plastic cover to put on the floor. But be careful not to get the white powder all over. read more