Marina is the manager of the facility she was excellent helping me with my questions and concerns. She even helped me direct and escort me to my unit. I highly recommend visiting and using this facility before making your decision. Their prices are very reasonable and place is exceptionally clean. Call Marian !! read more

Terrible service. We've rented for less than 6 months, and will be looking for a different facility and will be writing corporate with an official complaint if this isn't addressed. This is our first experience renting with Public Storage and given the terrible service, we're looking to find a facility that understands basic customer service. When we first moved in Marina told us she was avoiding renting certain units because they had roof issues. This is a three story facility and water was able to infiltrate down to the 2nd floor. This isn't something you'd expect with a strictly indoor facility, but if you don't maintain space that is exactly what happens. There was water near my unit, and I haven't been able to fully check if my unit was affected, but my stored cloths have smelled of mildew since that occurred. The facility flooded because of known issues that were not dealt with and multiple people lost everything. A dumpster took up half the parking for at least a month while people discovered what happened. There was no email sent out to alert people, so there could be out of state clients that aren't even aware. The 2nd floor didn't flood as bad, however, it took three days to mop up the standing water, and the pm did not address the issues on the 2nd floor for at least a week and the entire space reeked of mildew. They had fans blowing and dehumidifiers, but I doubt the actual roof issue was actually addressed. We run a handyman company and are there nearly every day and never saw a roofing company on-site. The appeal was a locked and gated facility and yet the gate was broken for over a month due to poor maintenance, so for over a month anyone could gain access to the facility. They lock up bathrooms so customers can't use them during business hours claiming people are doing drugs. This simply isn't the case. Amber claimed someone was supposedly caught and kicked out last month's for supposedly doing drugs in the bathroom, but I don't believe that is happening. I believe they like to make excuses to piss customers off, and its working. I complained about this with Marina and was told at least one bathroom, specifically the men's room, would be open at all times. She said corporate told her to lock the bathrooms because in 2020 a customer was supposedly caught doing drugs. Since that conversation the restroom has been closed more often then it's open, so it feels like it's on purpose as my rent was also raised after I complained. Today, when we tried to address this with Amber, as she was locking the bathrooms at 5:45pm and she was so rude to us, it was uncalled for. But she was pretty confident in her response that she was not worried about getting addressed. She said she was told to lock the bathrooms because now supposedly a new customer was caught last month, supposedly doing drugs. Interesting how they are only seemingly paying attention to customers bathroom use, and can somehow pinpoint when a customer is supposedly doing drugs in the bathrooms. Strange. Perhaps this facility has bigger issues that the public at large should be aware of before renting at this facility considering, they seen to have a huge drug problem. We said we intended to complain and she said go ahead. It was 5:45 pm and your property manager lives on-site. If we pay extra for after hours we expect at least one bathroom to be available as we were told. If the issue was dealt with by kicking out the customer, then why punish the existing customers, unless you want to lose them and spurn them to write about their experiences. read more

The lease from Public Storage prohibits storing property with a value exceeding $5,000 in a single unit, regardless of any insurance the tenant elects to carry. I struggle to see how a customer could reasonably fill a 10×15 unit at today's purchasing power without exceeding that threshold. Management was either unwilling or unable to modify this provision, or the related prohibition on storing irreplaceable items, even though the lease separately limits Public Storage's liability to $5,000. If Public Storage wishes to limit its financial exposure, the liability limitation clause already accomplishes that objective. Provisions that instead prohibit tenants from storing more than $5,000 worth of property--or any irreplaceable items--transform what appears to be an allocation of risk into a lease compliance issue, exposing customers to remedies up to and including termination despite having assumed the risk themselves. Public Storage should remove these enterprise-wide prohibitions and rely on its liability limitation provisions instead. Alternatively, if the company intends to enforce these restrictions as written, it should reconsider offering units as large as 10×15, as it is difficult to imagine their intended use without exceeding the stated limits. Until these provisions are changed, I cannot rent from Public Storage. Entering into a contract that I would not realistically be able--or intend--to comply with is inconsistent with my own ethical standards. read more

Their online portal will not accept my CC and I am constantly being charged a late fee every month because of it. They also require you to have insurance for the unit, which I have and have provided to them 3 times now, and I still have to pay $15 extra per month for their insurance. Public storage needs to get their shit together. read more

This newer location is climate controlled and conveniently located to I225 and I25. Because the occupancy is low the price is bit cheaper than other locations. Check online daily because prices change and you can lock in your rate without commitment. Online price is always cheaper than in store. Erica at the front desk was very helpful highly recommend! read more

Thank you for being accommodating and moved things in a timely manner. Effortless and easy

Absolutely deplorable service! I will be telling everyone I know to pull what they have from public storage and go somewhere else, I have never been harassed like I was here. I'm not sure if it's because I look "alternative" with piercings and tattoos, but there is absolutely no reason I had to pay for an extra hour with my movers, purely so the front desk lady can chase me around calling me a liar and a thief, simply for moving out of my unit! She disabled my door codes, and when I told her I need them enabled she did so, only to stand in front of the doors and try to physically block my movers as well as myself from entering my unit and retrieving my belongings. I then got a notification from Public Storage saying, "thank you for moving out, your review will be processed" which I had not done. Leaving me to believe she moved me out in the system, and completed her own move out review, knowing mine would not be pleasant. I had run into her one time before, on the day I was moving into my unit. She looked inside of my unit and made snide remarks about my personal belongings and furniture. I've NEVER had the people working at the storage unit, go through my things, let alone comment on my things to my face. In the end, she cost me $150, a panic attack, and so much time on the one day off I had scheduled to get my things moved. I will never return, and urge everyone to look elsewhere for storing their belongings. read more

Both good and bad with this business. The good is the location is right off I25 and 225 at the Denver Tech Center. The building is clean and security is great. The employees are friendly and helpful. The bad is the price you see online is not what you will actually pay in your initial visit. What they don't tell you is that although they offer the first month for $1, you will end up paying much more. There is a $24 move-in fee, a $20 charge for the lock (required and they tell you that you get to keep it. Great...it most likely can never be used anywhere else, as it is a cylinder lock and there are very few places it could be used), and they require insurance at a minimum of $11 per month; of course from their insurance company. So, our first month rent for a dollar ended up costing us $56. We had to have our insurance company fax a letter stating we were covered and then they refunded the $11. Without insurance, they won't let you rent a unit. The fact that they don't tell you about these charges is completely unfair to the consumer. Know, before you go. read more

The location is very clean and well kept. But the real star is the manager Marina. She was so helpful getting us all set up with the space in advance, but she went above and beyond to help us get moved in when we had an issue with our movers. read more

They love taking your money that's so easy but to get your money back it seems to be impossible. Rented a storage unit code would not work not they are holding my money for a lock and storage unit that was not used at all! read more

Tonya is a wonderful manager and went above and beyond her responsibilities here! She listened to my concerns and took them into consideration as well as addressed the issues. My computer wasn't working and when I was going to be late on my payment she was nice enough to call and remind me so I didn't incur a late fee, it doesn't get better than than that. Thank you so much for looking out for me and my belongings! I greatly appreciate you and Public Storage. read more

The staff are really nice, but I doubt growing pot in a storage unit is legal. They allow this to happen here and it reeks most of the time. Other than that the facility is clean but harder to get into than Fort Knox. Maybe that is to protect the marijuana. read more

We have been here for years. During that time it has gone up $40. This evening we went to our unit. All exterior doors were up. Sliding doors didn't require a pass code. Elevator didn't require a passcode. In our unit moths are everywhere and have destroyed a rug. read more

Had issues from day 1. Reserved with an online promotion, but arrived (with a truckload of boxes) to find out additional fees nearly doubled what I expected to pay. The biggest issues was a lack of communication. I left 3 voicemails to ask a question about move-out costs, with no reply. Whether you call the 800- or 303- number, you go to the automated system and never speak to a human. I was also locked out of the building with my unit unlocked because no where on or in the building did it post the hours you can access. I got in but when I went to get s second load the building was locked. I later found it on the website there were access hours and the building was locked down. Even though it lists that there is a property manager on site, there was no way to get a hold of them. I would not use Public Storage again and would not recommend it to anyone else. Very poor experience all around. read more

Grace you went more than above and beyond! Thanks for helping me today! I wish more employees would operate the way you do!! Gave a great day darling! Where's the 6th star?! read more

We've had the most incredible experience here. From the minute we walked in to rent our rental to the day we moved our stuff out the staff has been amazing! Tanya, Rachelle and Shanice have been over the top! We're entirely grateful for you all and the fact that you made this experience so smooth and enjoyable for our family! Thank you!! read more

Units are not very secure and the management is flaky and rude. The lighting a minimal and there is no onsite security. Outside of office hours you're lucky to get someone on the phone if you have an emergency. Things are broken they are always "putting in a work ticket" but things never get fixed. I would not recommend this location to anyone. read more

Great service. Courtney showed me unit options, was extremely nice and completed the proper paperwork in a timely manner. She went through the contract, answered all my questions and made the process extremely delightful. read more

NICOLE and BRIANNA made our experience quite enjoyable & easy. This is such a clean new facility and the price beat the 20 year old UHaul storage (outside only) down the street. read more

I am very impressed with this facility. Not only is it clean, well-lit, and spacious, the people managing it are very kind and respectful. I think it was Tom's first day and I must say, he did great! He was very courteous to start and was up front about pricing and fees, which is what I needed to hear. As I moved in, any questions I had, they were very kind and patient in answering. When you are moving and everything is chaos, you need kind people to help you with these decisions and you really have no time for games, this facility is great! read more

Someone got a hold of me after I made a review on here. She was very nice and understanding of everything. She even tried to get me to stay with Public Storage but after I said no she didn't push which I was thankful for. Even after talking to someone I still have to pay the late fees, even though it wasn't my fault the site wasn't working. It's up today though so thankfully my things are safe until at least the end of next month. I really do recommend trying a mom and pop storage place if you can handle the extra drive. When thye give you a price that price is solid. No surprise charges and they wont hassle you non-stop if you might need an extra day to get a payment to them. read more

Wonderful, wonderful, wonderful. Add this one to your contacts list! Cooperative, friendly, enthusiastic - everything a business should be!

Great facility and employees. I showed up with a truck full of furniture without a reservation and they were able to immediately get me set up with a unit. They showed me various types of units and all the different pricing options. They are cheaper than U-Haul and have much better service. Would definitely recommend this location. read more

Signed up on the internet. Great rate, but after 4 months they jacked the price up $17 more per month. I like the space, but not the price. Now looking again for a new space. read more