I like this location for Public storage. They have updated the access, app works great on the gates and door. Omar assisted with showing my unit and giving me all the information that the website didn't show. He is super helpful and takes the time to explain everything. I'm using the unit for 1 month and not strings attached. Refunds are easy and affordable unit. Very spacious parking inside and outside the main gate! read more

By far the best experience I've had!! Omar was amazing! He walked us through everything step by step and made the whole process super easy. He was honest, patient, and answered all our questions without making us feel rushed. You can tell he really cares about helping people and making sure your belongings will be safe. Great customer service -- definitely recommend this place and ask for Omar! read more

-----------------------------­--------------------­­­­-------- LOCATION: Perfect in-between location from Downtown Burbank and the Burbank studios, less than 5 miles from Burbank Airport. SERVICE: EXCELLENT communication with Omar and the units were clean! Impressed with the accessibility and quality of service was great. Stays open late (the building only, office closes by 6PM) for late-night accessibility. CONS: So, I did get locked in once, when I was coming out of my unit a bit past 9PM. There is a number to call from your app to request for the gate to ope as it won't open with the codes. PRICE: Price is very competitive and superior to other rates. The rate stayed the same during my rental there (5 months). -----------------------------­--------------------­­­­--------- read more

I wouldn't recommend this company unless you like constant price increases and having to call in to try to get your monthly rate reduced. I signed up for a 10 x 10 unit for $174 and the price was increased after 6 months. Now it is currently at $393 for the exact same unit. That is a 202% increase for providing no additional value (that's some kind of inflation). I'll be moving to another storage unit (preferably locally owned) that can guarantee a rate for 1-2 years. read more

STAY AWAY!!! Raising my rent every single month!! Absolutely crazy! I can't currently go pull my stuff out since I'm out of country, so gonna be sending some friends to do so. What a shady shady business!! read more

These people are scam artists, they raise the rent every other month saying that the market has increased. Don't let you know anything before hand and tell you that you're locked in for your price until you get comfortable. Then they raise the rate on you by at least $50. Worst place ever don't go here. read more

They send harassing and offensive texts and emails daily on late payments. I was getting multiple texts at 2AM regarding my account and had to block them. Today's text said that I will 'pay the consequences'--is this a professional business? They charge huge late fees AND try to make you feel bad about yourself! read more

Public Storage - see timestamp! - Self Storage Near Me - Burbank, California

I have no problem with the facility or the staff - although to be honest - I don't visit my unit very often - so my opinion may change depending on what I find next time I do. What I DETEST about this place is that I haven't even been there an entire year yet & they have raised my rent for a 10' X 10' unit from 135.00/month to $247.00/mo - in 2 $50.00 increments. Obviously I cannot afford to stay & will begin looking for alternatives...which I am not looking forward to The owners of Public Storage are a group of real estate investors who are making a 90% ROI (return on investment). They have no incentive to do what's right. It is in our hands NOT to give them our business - if at all possible. read more

Be cautious! Purchased their lock and the insurance and unit was robbed of over $20k worth of property. Because there was no 'forced entry' their insurance didn't cover. After being robbed, I noticed damaged unit doors (probably from customers making a claim). There's no cameras on the actual units so don't be fooled by the security cam monitors...they are of no use to you if your stuff gets stolen. When police finally got around to taking a report...they let us know that there are so many storage based larcenies in the area. read more

If you happen to meet Omar, rest assured you will be treated with great customer service and professionalism. He is very personable and will try to work with your budget. Not only does he maintains the facility but greets you as well. I hope the company understands the value he brings to this location. If it is his desire to promate within the company, I am sure he will succeed. read more

Nosey and presumptuous. Just dont like it. Never liked public storage, they bug over the smallest things and force you to buy insurance. It's insurance so I'm sure they'll be looking for ways not to pay if something does happen. Besides the inside of my unit had beat up dry wall (as if no one can break through that) and located across a ride share lot with everyone else also being nosey and since I visit my unit a lot because of my situation, I close my door to where its four feet off the ground and homeboy comes and says I cant close myself in. Like I'm in there wacking off or something. Plus he sees a brand new jack in there and says I can't be doing work inside the unit because thats a breach of rental agreement. Like, "Do you see any work being done or oil on the floor (because of motorcycle). F Public Storage. Im not gonna pay nearly $330 to have these fools push me around. I'm looking for another storage. read more

The building is good. The inside is a bit worn down and the bigger storage unit we have on the 3rd floor is unfinished. Other than that the elevator is extremely slow and closes on you as your moving stuff so watch out for that. Update: Scheduled my move out date for feb 24th and moved out prior to then. I moved in on the 3rd. Today is march 2nd and they're trying to charge another month despite having the move out confirmation and the unit being empty. Be very careful of this and them trying to scam you for more money!!! Omar, the manager is a total asshole and is trying to get $250 because they made the mistake to not fix it in their system saying the billing cycle started 2 days ago so I owe them the full amount?!?! Definitely taking this place to court. Be cautious with this place! read more

Needed a storage unit found this near by location Great customer service very helpful staff Omar assistance was great .

This location is great because its close to Burbank, Glendale and not far from NoHo. I got a good deal here and the guys that helped me were very nice. This place is clean and I felt pretty safe going there. They have dollies there of course. I would suggest buying moving boxes and wrapping stuff at Home Depot because its cheaper. The only negative, if you walk back to the office and no one is there, you can't really get back into the storages because the gate locks. read more

Well apparently all public storages are horrible, this one thou takes the cake when the so called "manager" Gabby calls you a bitch and tells you that you have no business being here. Last time I checked we pay for a unit here. I was sitting on the floor on top of something resting as I had been working on organizing well she comes and says we are not supposed to have electricity and I cannot be lounging and takes a picture of me. The guy two units down always uses the electricity and today was the first time I used it. Unbelievable that she acts this way. Two days ago a lady was all distraught telling me how they had broken into her unit and when she called police it had happened 5 times here recently so maybe this woman should keep better surveillance of that and not harass people! read more

This is my first time to use public storage. I was told that I would have to put my name on a list and wait for a storage locker to become available. That scared me since I have a deadline looming, so I started to call around. My very first call was to Gary at the Public Storage on Vineland in North Hollywood. I told him what I needed. He made one call and that was it! I went to the Public Storage on San Fernando Road in Burbank and sealed the deal. The place is immaculate and the manager, Gaby, was wonderful. Not only was she knowledgeable, but a joy to speak with. I would highly recommend Public Storage for instant piece of mind. read more

Hope Heidy still works at this specific PS. Went to few in Glendale and in Burbank and LA but she was the best attendant of all locations. Need to get another storage unit and praying Heidy R is still around. She made me feel safe every time and saw her cleaning on different occasions. read more

I needed a 10x10 in a hurry I was in and out in 15 minutes with keys ready for action they had the first month dollar promotion got a lover it! thank you Robert! read more

Public Storage - Self Storage Near Me - Burbank, California

11/1/21 Called customer service on 10/31/21, when I reviewed my account online I noticed there was a payment due on 11/1/21. I rented storage on 10/20/21. The rep explained there is no payment due and the overage paid would be applied to the payment due 11/1/21. I called this morning since I noticed the credit was not applied and called customer service to explain what I was told. The rep explained and when I starting asking questions and asked for a supervisor she became rude and hung up on me. I will be reaching out to Public storage corporate office today. This is my first time using Public storage and I will not be using them again. I only gave them one star since I did not have a choice of no stars read more

Caution: Do not downsize the size of your unit. It will cost you JUST $5 less than a bigger unit. Just cancel and go with a different Storage Unit. Especially since you wont be able to cancel that account and reopen a new Acct and get the $1 first month off (It's a one time special per customer). Nor the half off discount they offer on-line, So then you pay full price for that unit which it seriously comes up only $5 less than a unit that is double in size. read more

Robert Oliva was amazing. I was driving down from Thousand Oaks and we ran into two accidents and he stayed in order to show us the unit, finish the paperwork, and make sure all of our questions were answered. He was knowledgeable, courteous, patient, knew what he was doing, and explained the paperwork very clearly. We had expected to need the unit for at least a month, but my son found and apartment sooner than we expected so we moved everything out in one car load. I had meant to go online and cancel the unit, but Robert had noticed the lock was gone on our unit, so he called to verify that everything was ok. When I apologized for not letting him know sooner, he was so polite and closed out the unit for me online. GREAT GREAT guy. Thank you Robert for making the transaction so easy. read more

Friday, March 24th around 5:50-6pm Don't get a storage here. Customer service sucks, my friend came in and they had a special which he didn't tell her about (obviously cause they don't care about the people. It's about the money) Then I come in to put some of my stuff in my storage but I had lost the key so the lady tells me she can not cut the lock because She has to do a request which will take about a week. I've been with this storage for over a year and the only reason I have stayed is because I don't want to keep moving my stuff from place to place So I have stays even though this storage company sucks And gives me trouble everytime. Now I'm definitely looking to move out because this is insane. The receptionist have really nasty attitudes Maybe they need a bit more training in customer service Oh and btw some of the people who rent here aren't the most friendly FYI A bit sketchy sometimes so be careful read more

This is a wonderful Public Storage. The office manager Omar is SO kind and helpful. A great experience overall!

I've now been with this location for a couple of years now and I must say that they have always exceeded my expectations. I am in and out of my unit pretty frequently and the staff here has always been super friendly and helpful. Just today I needed a larger unit and Johanna helped me secure the best rate and advised me on how to properly transfer my units. Thank you Johanna for your help and making my moves stress free! read more

I recently had to get a storage and I found myself running out of time. I found this storage near by. My only complaint was it was over priced. The woman working the desk Johanna was very polite, helpful and knowledgeable. I wish I could get such great service eveywhere haha. The 3 stars are for Johanna. The lack of stars is due to the price for a small storage. read more

I rented a storage for about 4 1/2 months and wanted to say how helpful all the staff was. Robert and Alexis were always super cool and did their best to accommodate any needs I had. Alesis and Robert went out of their way to assist me and I really appreciate that. Also, the later after hours gate access made it so much easier to move items after my day job. Thank you! read more

I needed to purchase storage in a rush and these guys were complete pros, specifically Omar. He stayed with me after hours to explain all of the details and helped me get set up in my unit. Would absolutely recommend him and this location to anyone! read more

The location on San Fernando Road in Burbank has the worst access hours. Avoid this location!!! It's a decent facility, but a few months ago they changed the access hours without warning. I showed up and there was a paper sign on the gate with new hours. What kind of a storage facility is only open till 6pm??? They also never updated the website, or even the voicemail for this location. Everything still says 9pm. Avoid Avoid!!! Don't be fooled. And the people in the office could not care less that they dupe people into renting and then change the hours. Look for a different property. read more

Omar - Thanks for the great assistance in setting up my storage units - You're the Best! Access to the units and to the office are made extremely easy and thanks for having all those extra packing items I can pick up at your location - no extra running around! read more

Where do I begin...I'll just start by saying "Life Saver"! Well I was having a stressful morning and needed to get some items in and out of my unit. Of course I was flustered and couldn't even remember my own gate code and I thought that I would arrive early to get a head start on my day however the office was not yet open. So I returned 30 min later and there was this very polite and professional gentleman named Dayann that calmed me down and kindly helped me into my storage unit and even assisted with a dolly so that I could easily and effortlessly handle my items. I was on my way within less than 20 mins and I was able to still make it on time to work! Aside from the professionalism of this property's staff the property is also very well kept at all times and I appreciate the security even though I was not able to access the grounds at that moment in time it did reassure me that my property is well secured at all times and that I have nothing extra to stress about! read more

BEWARE MY SPACE WAS BROKEN INTOBT SOMEONE WHO WORKED AT THIS STORAGE SPACE!! They did the classic bait and switch said it would be $70 but I ended up paying $110. I was in a time crunch and had to go with them. They forced me to buy insurance and I could not use the lock in hand in my hand, Which was better than the one they forced me to pay $20 for. My Master Lock which was far superior only costs $13. The lock was already opened, Which means anyone could have copied the key. I got a call about a week later from someone claiming to be from this place who was either drunk or stoned. They were laughing asked if I had moved in yet. I said yes. They said it was so important that I happy with the storage place. This call freaked me out. I went to the storage the next day. Someone had broken into my space that had a key. It was still locked but the lock was not in the place I have left it. I filed a report with the insurance company and they said unless there were signs of forced entry they would not cover the loss. When I explained about lock and keys, they said they would investigate further and call me back. Never did. I have repeated called the manager and several levels of district managers. No one has ever answered the phone or returned my calls. read more

Rob and his Associate were excellent. They were both very professional, polite. Rob thoroughly explained all of my options and was helpful in showing me a nice, newer type of unit, very clean. He was very patient while I made my decision. Friendliness makes a big difference. I am happy and had lots of fun dealing with them at this location. The bathroom was very clean and convenient...something you need unexpectedly when moving and hauling around stuff in a place like this. ...An all around good experience. Thanks guys! ...very good service. read more

This place is beyond disgusting. What a dump. I'm sorry, but I don't think anyone would pay $63 a month for what we found here. At the armpit of the Burbank airport, with a cop car parked next door to catch speeders, this place is the roach motel of public storage. When we got there, the employee led us out back to an elevator that was so slow I could have climbed the stairs faster, and down a hallway so think with the smell of mold my throat started itching before we even got to the unit. When she opened the door, we found a cheap wooden/particle board floor with water damage and pipes going through the top of the unit. We took one look at it, and high tailed it as fast as the grandfather elevator could take us. Do we want to take the unit, the employee asks? Heck no! Do not rent space from here if you have anything you value and do not want to rot away. read more

First thing I'm not usually ever one to write reviews, but Public Storage now has forced me to make my issue public to potentially get some resolve/understanding. The location is good and the location manager can only say so much since he is not the one that has any control over things, but the company policy's, customer service, 'executive' support phone, everything is literally the f***ing worst. I will thoroughly be reporting them with further details to the BBB and state department for their business practices. They have not returned my phone calls, they have ignored any social media response that I inquired on, and I am done being a nice customer at this point in regards to the billing of my account. The general phone representative that I did speak with at the corporate line kept repeating the exact same thing and did not listen to what I was asking about, might as well have been talking with a recorded idiot robot. read more

The couple in the office are very nice. But Public Storage corporate management is just awful. The rent raises are astronomical. The office staff has their hands tied in doing business, EVERYTHING has to go through the District Manager, Tom, who, to say the least, couldn't care less about customers. After all, once you get fed up and leave he just rents your space over and over and over again. While in the office settling my final payment for my move out I asked for a waiver of the late charge, after all, I was forking over a bundle and I had to wait while the representative finished a phone call with an agitated client and I heard him offer to waive HER late fees. Apparently she was a lot more desirable client on the phone than I was in person because he seemed to think that was a big joke. Not ONCE was I asked to stay, in fact the reason I finally moved out (which was a monumental chore I wasn't relishing in the slightest) was due to a phone call from the office asking if I still intended to leave at the end of the month because someone wanted my unit. As I hadn't given them a move out date I can only assume they intended to keep jacking the rent up until they forced me out and it seemed as good a time to go as any. No one made the slightest attempt to keep my business, nor did they care if I stayed or went. And no, I did not whine, yell, or stiff them. The bills were ALL paid. I like people and I certainly did NOT want to spend a hot labor day week-end paying truck rental and moving furniture and boxes. But I now have a new unit in a climate controlled facility less than a mile from where I was. The unit is conveniently on the first floor (instead of the 3rd floor one I had), is clean and well lit. And is $70 a month less. I would LIKE to like this place. But I just can't. read more

Dayann at Public Storage provided me excellent service. Thorough and attentive! I absolutely give Public Storage in Burbank a 5 star rating!

STAY AWAY FROM HERE..MY UNIT WAS BROKEN INTO..THIEF KNEW EXACTLY WHAT THEY WANTED!!! I Was a customer here for less than 3 months & have had the most stressful 2 days. I went to my storage unit to get something after being away for a month and as soon as I arrived, I noticed there was a different lock on my door. The girl at the front said she had no idea why & called the manager ..he had no idea why. They had no bolt cutters to open it to remove the lock, when we finally got our hands on a pair from another customer, we opened the door &I was robbed!!! My stuff was all over the unit ..4 expensive items & 2 suitcases full of clothes & boxes of unused merchandise for Sephora!! There was another woman who was also robed at their sister unit from down the street. This was either the tenants who i last saw there that were sort of walking by my unit or an employee that was one of the 2 that signed me up. The district manager has to called me back. There were some bums also in the storage area..they dont have proper surveillance here. The police are investigating & the insurance company is working with me Regardless, this place has theft..and is poorly managed/run Stay away read more

First time ever needing to get a storage unit and was very skeptical before meeting Heidy. I had reservations at other storage places and even other branches of PS but glad I went with this one. Heidy was super helpful every time I went in and even the time she wasn't there, the District Manager and others were helpful. Thank you, Heidy! read more

I have rented here before and am happy with them again. Love that they always have something available and seem to be the cheapest one in the area. I love the location too, easy to get to and not in a super busy area. Tommy was very friendly, helpful and personable. He was very nice to the customers that were waiting behind me as well and didn't just ignore them like so many young workers do. Really nice guy! read more

I had a wonderful experience with this Public Storage. The staff was very helpful and informative. The deal I signed up with on line was exactly what I got. Eileen showed me a few different units and options before I had to choose one. Later in my rental I discussed the option of downsizing and Rob was very helpful explaining the selections, telling me I should book something on line, or the different change fees. There were no surprises. I felt the units and the faculty was clean. The only drawback was there were no trash dumpers to throw away old boxes; I would have even paid if given the option. Other than that it was great and delightful experience. read more