Three weeks later -- predictably, the manager never reached out despite their promises. The $86 late fee they charged because they screwed up remains.. and of course I have no recourse beyond to be angry at them here. They really are terrible. read more

The reason it gets 4 stars is Jedaiahp who works the front - she was really helpful when i came in a bit flustered and struggling with a toddler and a bunch of stuff! The rate increases are steep, and the hours aren't convenient, but so far the staff and Jedaiahp in particular have been amazing. read more

Very helpful and kind crew here! We hit traffic on our move up to NY and showed up much later than anticipated, Cheare was exceptionally helpful and went above and beyond. So thankful as we were able to get all our things into the locker. Would highly recommend! read more

I thougt District Managers were there to help customers!  I have had such a bad experience, I am in tears! First off, I have been a Public Storage customer for years. I have never been late with a payment. I have six units throughout the Bronx. I was given a flatbed with a faulty wheel one afternoon at the 367 Southern Blvd location in the Bronx and went to the office to ask for a new one. The manager, Genice, has been very nasty to me on multiple ocassions and verbally abusive to my elderly parents. Whenever I have expressed concern over the lack of courtesy, I have had my lease threatened. I finally called the district manager, Sam, and left a message, because Genice refused to give me another cart as a courtesy, even after I expressed that my mom is crippled and it could cause her to fall. They will not offer any senior accomodations and are very disrespectful. Sam called me back and said he wants me to vacate ALL my units at every Public Storage location by August 31 2022, claiming lease violations we were never warned about and have not committed. Yes, that 21 DAYS to remove six units worth of stuff.  There is no way I can vacate in 20 days. This is direct retaliation for my complaint and ageism. Sam says Genice is a wonderful employee and how I manage to get out is my concern, not his. PLEASE WARN EVERYONE YOU KNOW ABOUT GENICE AT THE 367 SOUTHERN BLVD LOCATION AND SAM, THE DISTRICT MANAGER in BRONX, NEW YORK. I am about to go through sheer hell, and I haven't done a thing wrong. I only requested a different flatbed when there were plenty more outside. I have had Genice regularly threaten my lease when I have asked for a minimal amount of courtesy. I have never heard of a location not having a problem with your tenancy for years and being subject to such vicious retaliation, because you finally found a voice to say something about the wrongs going there??  I am a single woman with 2 elderly parents. WHO EVER HEARD OF HAVING TO VACATE  ALL YOUR UNITS IN 20 DAYS JUST FOR COMPLAINING THAT THE SITE ISN'T SAFE OR CONSIDERATE TO THE ELDERLY?? I don't know what I am going to do...I have to see a lawyer, but I have to worry about my belongings first. I am in emotional turmoil. Over a place that was just supposed to help me store my belongings. My whole family has units here. My husband even treated me to one for Christmas. :( When I asked which units I had to vacate, asked him to give me the account numbers, unit numbers, etc, Sam only said "I don't have to tell you that, you know what units you have, whatever's associated with your phone number.." My elderly mother has a unit here and she's 72 years old. Are they going to lock all our units and take even her stuff?? I have nothing to go on and I need legal help. read more

I just locked in a storage unit at this location after registering online. Marielle was very helpful and showed me various units until I found the perfect one for my needs, additionally she helped me lock in a great rate! read more

The staff is helpful, the place is well kept. The difficulty is that the elevator can only go to a specific floor at the time with a specific patron, so there is a lot of wait time. The place close early. read more

This place got me when the time I was most vulnerable by increasing the rental rate! So I took my stuff out and gave them away and the rest I donated! Take that u greedy bastards! And they never turned on the cooling system during the summer which is false advertising claiming is climate control all year round! Don't give ur money to this place! The fat girl there directed me to use next doors deli's bathroom cos she's too fat and lazy to clean! This place charges for everything but u get nothing! Go ahead ask the fat girl u need to use the bathroom! There's no garbage cans on the storage floors to dispose garbage! Fatty forces u to buy their locks! It costs over ten dollars! I would take the stuff to another storage place! There are plenty in Brooklyn! read more

This place tried doubling the price at the desk after quoting me a price. The staff was rude . They all had their faces buried in their phones. There's another storage place across the street. Much lower prices for the same space. Public storage is a rip off. Go check out American read more

This place isn't great; the elevators are slow, and the office staff doesn't like to be bothered. It's kind of hard to get your car around to the back. The hours are awful and pretty much guarantee that you have to move everything during the work day. However, if you're looking for a really short-term solution, you can actually just rent a unit for $1 the first month and then cancel it after 30 days without ever hearing from them again. No contract, no contact. read more

This location is very basic. And should meet your storage needs. Be aware of online pricing and promotions which are not always disclosed onsite. Get the most for your dollar, remember you are paying them! Overall service was fair but far from outstanding. Daily customer service greatly needs improvement, then again it's Brooklyn not Palm Beach. read more

Start thinking like a business who cares. It's very unthoughtful to let people park in the loading dock. Make the loading dock for loading only NOT PARKING!!!!!!!!! read more

I only needed a place for some boxes for a few days, because of a crap moving company's BS service. My building only accepts deliveries Monday through Friday, and the moving company came on Sunday against my written request. The property manager hooked me up with an 8x10 room, which is way more than I needed, but easy to reach and had a bonus of a light in the room, which is not a regular feature. It was a little over $50 for the month which included their $1 promotional month rate (only applied to this size, not smaller) plus $24 administration. I didn't have my own lock on me and bought one of theirs for $19. And then there was insurance for about $11. I'm getting a few dollars back since I was only there 3 days. Charles and Davene were there when I arrived. In spite of my level of anxiety due to the moving company's lack of care regarding NYC building schedules, Charles stayed calm and walked me through registration and showed me a few rooms while the movers were outside eating the pizza I got them. Registration is set up to take a half hour. I didn't know this, otherwise I would have asked more questions on the phone when setting up this emergency back up situation. During the paperwork process, the mover called saying they had to leave. They had been patient enough and registration was taking a long time. Davene took initiative and stepped in to assist the movers to the room I had chosen. By the time I was paid up for the first month, the movers had finished loading the room. I went back a couple times to retrieve items. Each time, everyone at the front desk was cool and willing to help. (If you're not from NYC, don't expect people to be all smiley. This is what is meant by New Yorkers being real; no fake stab-you-in-the-back-later smiles.) Four stars instead of five because hours aren't so great, though it's understandable since security is top priority, and the location is a bit off the beaten path. In other words, there will always be an employee there during access hours. Some storage facilities have no visible employees on site during access hours. Wished I could access my space at 9am, but had to wait until 9:30. read more

Every time we have come here, the ladies that have been working here have been so helpful, cheerful, and engaging in every aspect! Even as my husband and I moved things in, up until closing time, in the 97 degree temps, everyone was so kind and accommodating. Thank you, thank you, thank you! These employees deserve a raise! :) read more

Have had my storage unit it here for awhile now and these ladies are always super helpful here! Siquena was really helpful with the process of me downsizing my unit! And going over the pricing and how big the unit will be! If you're in the area use storage unit! read more

This used to be a good place but after hiring the most recent crew they have gone down in dumps. I am basically closing down my unit after years of having it. It went from a low price to 400$ I can no longer afford it especially since I only have boxes, a tv and some dismantled living room wooden shelves, book cases. Rather just dump the shelves and move the boxes and wrap it all up. Except the customer service decided to act horribly towards me now that I am closing the account. I came in and started moving my stuff, end of the day they are kicking you out of the place so we are rushing to move our boxes outside. We were lucky to get out and I was lucky to get my ID back since you can't get a cart now without one. Next day I went back to organize and they accused me of dumping a huge metal shelving unit which I had never seen, the day before. I barely can lift a box how the heck could I lift the metal shelves. I asked them to show me moving the item to the hallway and they said they couldn't do that but that since I was the last one on the floor and that they check the floor every hour on the hour and it wasn't there it must have been me. Well it must have magically transported itself there and disappeared when they did their sweeps, because I never did any such thing. I told them I would write a review and here I am cause I will not allow abuse like this to be unremarked on. Honestly they are such horrible people that they couldn't even check the videos to see who it was that actually did it, before accusing me, or maybe its a scheme to try and get me to pay more money to them. They need to fire the WHOLE crew they are totally corrupted and are ruining this site. read more

Ashley is the best!!! She was so patient, informative, and kind - she's the reason I decided to get a storage unit here! Very easy set up and access, on top of that they have everything you need right there! Couldn't recommend them enough!!! read more

One of two elevators has been out for at least 2.5 weeks and lines form to use the other, the bathroom has been taped off as "out of order" for at least a month, and the light above my unit has not worked since I got the unit over two months ago despite two requests to have it fixed. When you interact with the staff at the front office the reason that all of these seemingly simple thing go unaddressed becomes clear -- they just don't care about customer service or you the customer. read more

After viewing a few different options for storage units in the Brooklyn Navy Yard area, this was far exceeded everyone else. Sure, the spaces were all essentially the same. Some offered different types of rooms or slightly different prices, but what you receive with Public Storage is AMAZING customer service. Katiria went through absolutely every single option with me, every detail of the contract, and made it clear as day that they were not out to try and scam me. When I had questions, she didn't respond with, "I don't know...I'm new here" or "Let me check"...she immediately knew how everything within their system works and made it understandable for a new customer. If you're looking for a 30-second sign up process where you have no idea what you just purchased, go to one of the other storage unit places. But if you have a little bit of time to get walked through your best option and be educated about your purchase - look no further. Public Storage is heads and tails above the rest in this area. read more

Moving and/or being between places with your personal belongings can be very stressful. The friendly and attentive team made my experience a good one (and less stressful)! I would recommend this location for any short-term moving needs. read more

Customer service is amazing at this location. Nakia is a superstar that explained the rental process throughly. She gave me a unit that's great for me at a great price. I recommend this location for your storage needs. read more

I was excited to rent here initially because of the affordable online rate I received for a large unit. However, this unit was located on the 13th floor and could only be accessed with a walk-up ladder which was scary as hell. Why? This ladder was very unstable and still not high enough to safely enter the rental unit. To make things worst it was dusty, and every time I climb up into the unit I left out dirty as heck. Now to add insult to injury the price increased within months of the rental. Then I decided to move into a smaller unit to cut cost but again I was faced with ridiculously high prices, it's disgusting. I am now shopping around for a more affordable unit with fixed prices. I absolutely hate this place! The two stars are for the women that work there who always make me laugh and are sweet. read more

This is by far the best storage space in NYC. Loads of units to choose from at incredible rates. Ebony is one of the nicest and most amazing storage unit specialists I have ever met. She helped me find a unit that gets the job done and in incredible timing too. Thank you Ebony for being awesome! Definitely give this place a call for your storage needs! read more

This place is horrible. They gave my DRIVERS LICENSE to SOMEONE ELSE when they held it so I could borrow their carts! It took over a week to get it back, and get this, they then gave me the OTHER Woman's ID to have me handle the exchange. It took over a week to get them to compensate me for this screw up. I had to get identity protection. A month ago they randomly notified me that my rate was going up, with no reason. No notice, just basically saying, "we decided you pay more now." Then, when I told them I was moving out, they cancelled my recurring card payment (without telling me), and told me TODAY that I couldn't get into my unit without paying a late fee! I'm only late because you cancelled my payment without telling me. Im livid and I can't wait to get out of this place. Use anywhere else! Update on 11/7: I just had YET ANOTHER PAYMENT ISSUE WITH THEM. No one seems to care that this place is being run into the ground with terrible service. No need to setup autopay because I'm moving to a place down the block and paying more just to get out of this place. read more

This place has standardized on fraud. They advertise storage lockers of a certain size and then consistently give you spaces that are 30% smaller. I reserved an 5' by 10' unit for $132 a month. They showed me to units that were all around 5' by 7', which wasn't sufficient for my needs (thus my having reserved a 5' by 10'). They finally raised a manager on the phone who said to show me other units, and they found a unit that was just under 5' by 10'. Great, I thought. Nope; they wanted $165 a month for the unit that (almost) matched the promised size. When I made it clear that I was willing to pay the advertised price for the promised size from my reservation, they said they wouldn't help me. The employees at the location said this is just how they do business. "The price on our website is low because the units aren't actually the size they say." They said most people don't think to bring a tape measure or show up with their stuff and are trapped into paying more. This isn't just unethical; it's illegal, according to NYC Department of Consumer Affairs. Needless to say, I will be filing a complaint with DCA's legal department. read more

The $1 promotion turned out to be $54 after I was obligated to purchase the cheapest insurance plan of $11, and the $20+ "Public Storage Approved" lock. The company does not allow you to use other locks. Too bad the wooden doors of the containers could be kicked in regardless of the type of lock used. The promotion is a scam to just get you in. Don't even bother if the storage company isn't close to you. My wife and I thought we'd save money with the promotion. But after all is said and done with taxis and moving expenses, using Public Storage will likely cost us more then we expected in the first place. read more

Great service and great staff. Katiria and Olivia were so helpful. Moving and putting stuff into storage can be stressful thing, but they made it so much easier. Highly recommend this facility. read more

Five-star customer service! Dawn and Nakia are efficient and friendly. Thanks much for your help.

I received great service from the office staff. They walked me through all the paperwork and necessary building details slow. They also reassure me about the safety of my things being stored at this facility. read more

Excellent customer service! 1. The manager at this facility called me multiple times, in advanced of my move, encouraging me to come in and view the storage space. She insisted that seeing everything and walking the property before the day of the move would make things much easier 2. Olga was there when I arrived. She was very knowledgeable about the property and move-in/move-out procedures in general. She also saved me $$ by recommending a smaller unit that will totally meet my needs I'm hoping for consistently excellent service for the duration of my stay at Public Storage Gold St. read more

Almost ALL of the employees at this location are wonderful but Ray is the greatest! She turned a bad situation into a positive one. Store your stuff here!... only if you want, like AMAZING customer service! Like %100 of the time!! read more

Great customer service provided here. Katiria and Adriana were very informative and helpful. We also appreciated the special they were running, which saved $ in our pocket. read more

Great service. Excellent storage facility. In particular I acknowledge Paul for his professionalism and helpful attitude. Highly recommend!! read more

I had one of the most stressful moving days ever! Had to pack up and store my stuff in 1 day. Public Storage closes at 5pm. I was stuck in traffic and couldn't get there until 4:45pm. Katiria and Olga at Public Storage were AMAZING and SO helpful. They allowed me to finish my job all in one day. They were compassionate and allowed me to stay a few minutes after closing time. Definitely a great experience. Highly recommend. read more

Alize was very professional and helpful in setting us up in our storage unit. Great offer when you sign up online!

Really great deals and promotions. Terrific service. Betsy in particular was very helpful and quick in finding me exactly what I needed.

Very bad business practice! I reserved my unit at the Van Dam St. location a week ahead. Got confirmation email about 1st month free promotion and subsequent monthly charge of $154. Confirmed with store manager over the phone about the move in date and time. She also said there was no need to purchase additional lock because the unit has built-in. However when I went on the move in day, they said the 1st month free promotion unit was no longer available! The only other option is a $160 unit of the same size and same first floor access as my originally reserved one! This unit doesn't have 1st month free promotion, only 1st month 50% off. I also need to purchase a $21 lock! At that point my delivery truck was already on the way to this storage so I really didn't have choice but went for the more expensive unit. I guess I should be happy they at least gave me 50% discount for the first month? I would have gone for a different storage should I knew that! I'd call them liar. Hope you have better luck dealing with them. read more

I was very pleased by my recent experience at Public Storage on Gold St, Brooklyn. I signed up for a storage unit this past weekend, and Osiris was very helpful, patient, and nice. She showed me several units and gave me all the details I needed. Looking forward to being a long-time customer! read more

A horrible experience!! If you want bed bugs, keep your belongings here. After discovering the bedbugs, be told that if you leave the bug infested stuff there that you would be fined $500. Horrible service! They would not even tell me the contact number for the district manager. That's ok. It was obtained through the corporate office. I give this place negative ten stars! read more

Betsy and Adriana was awesome! Quick move-in, speedy on the paperwork, thanks guys!

Today was the first time I've used a Storage Facility. I chose Public Storage because of location and the reviews from yelp. The property manager Adriana was so helpful, knowledgeable, and patient. She really made my experience painless. I'll recommend Public Storage to everyone I know. read more