Good luck trying to speak with anyone Horrible customer service To rent the unit out and get your money They are very quick about it When you have an issue with unit Good luck read more

It started out with me looking for an enclosed space to store my 23.5 foot long pull-behind camper/trailer. This location is one of the only places in Southern Florida that would work...or so it seems. I visited the property 3 times before I actually met a live human being. No posted "Office hours" on the door. Just a phone number. I called it, left 2 vm's over 2 days with nobody calling me back. Customer service on the phone is basically zero help. I never got a customer service agent on the phone where english is their 1st language. The 4th time, I met Melissa and said (From just looking from outside) that I wanted to rent one of the biggest enclosed spaces they had since it had 2 roll up doors. One would easily fit my 10.5 foot camper in as the rollup bay door was at least 14 feet high. She told me they are all currently occupied, no vacancy and there is a waiting list. I asked her to please put me on a waiting list. Flash-forward to Sunday September 1st; My wife & I are trying to eat brunch at First Watch during a heavy downpour. Food was wasted as I was trying to download and electronically sign a contract fast so I wouldn't lose the property. I had to go across the street to an Embassy Suites, log on to their common computer in the business center, open up my email, download, then electronically sign. Great. I got the unit...Only $916.00/Month! Hey, beggars can't be choosers. The price stung. A lot. I visited the property on Monday September 2nd (Labor Day) to scope out the unit (#1507) and plan for storage. 2 hours later after going back and forth between Melissa and "Customer Service" on the phone with multiple calls and attempts at merging my other units I have rented finally succeeded. I got into the unit @ 1:30pm At first I thought I was ripped off; Broken light fixtures that were smashed on the walls, both roll up doors; the powered 14-footer and manual roll up doors had all their brackets & fittings rusted. The motor strained to open an close the 14 foot door. The door began jerking on the way down, got stuck, then dropped @ a foot, then finished it's travel. So I went to Home Depot and bought a spray can of garage door track lube and squirted a heavy amount into both roll up door tracks. The doors don't have rollers. Only rusted metal plates that "Slide" in the tracks. I know from past experience that if the entire motor housing is shaking and the door is binding, it's not going to be too long when the door becomes inoperative. My luck, it'll be after 6pm when absolutely nobody is around and my unit would be left unsecured. The unit from the ouside looks like it's a straight shot from front to back. Incorrect. The unit is angled on the interior at 45 degrees. So the smaller rollup door, I cannot get my GMC Yukon out of without stripping the paint off the car, or bashing the door opening sides. The positive SHOULD have been that there was a breaker box with 50 amp service, 2 x 110v outlets that I could have plugged my camper into to keep the batteries charged up. But NO. "NO electricity will be brought into any unit" Says so in their contract too. I said..."But the service is already there". Melissa said, "No, It doesn't work". WOW Friggin buzzkill. I couldn't sleep last night because I was fuming about how much I was paying for a crappy unit that wasn't taken care of. I decided today, 4 days after renting this useless thing that I would be cancelling my contract and finding something...anything else. I also felt completely ripped off. I DID find something else...not enclosed, but covered...at half the price 12.5 x 45 feet long. Steel roof and cover along WITH POWER!!! I went back today to remove a small amount of wheels, spare brake parts and some construction tools I just put there 2 days ago and said to the man working there I wish to cancel my storage. Guess what! NO MONEY REFUNDED. He also stated since I'm paid up until October, I may as well use the storage. NO THANK YOU. I apparently am entitled to not 1 cent back for the 4 days. Mostly I paid for aggravation...VERY EXPENSIVE aggravation. This company, it's business model, the "Section 8" vibe and the way customers are handled completely suck. read more

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Melissa is the absolute worst customer service employee ive ever talked to. She gave me attitude when I called and was no help in telling me where my unit was and how to get to it. She was very rude and just kept repeating herself insinuating that I was stupid. She needs to be fired. read more

Very clean and well set up. Building numbers should be a bit easier to see and the pedestrian exit gate does not work. read more

This facility is well managed. The Facility Manager Ramona is very impressive. She is very competent, intelligent, thorough in all areas of management as well as customer service. For example, she is clear and thorough in her explanation of all the services provided by the facility. She is extremely compassionate in the performance of her duties and actually goes over and beyond to address any and all needs concerning the customer. Once in a while, one comes across an individual that is truly blessed, gifted, talented and professional in all areas and Ramona is that person. Simply put, she's the best there is and a pleasure to deal with. read more

Samuel was a GREAT help. Very straightforward, explained all costs, and found exactly what i was looking for. He made it a very pleasant experience. read more

Great,clean,secure, temperature controlled facilities. I really appreciate their online and App. capabilities that allow access and interface seamlessly. read more

The units are very clean and Ramona is great! She is very accommodating and helpful with anything I need! 10/10 would recommend this facility. read more

Very easy process to get set up with storage unit. The staff was very accommodating and helpful.

Clean, secure and very reasonable. Ramona was very helpful. Could use some chairs in office for customers. Seemed very clean. Close to my house. Convenient, affordable and exactly what I needed. read more

Front desk girl is extremely rude. She acts like you are bothering her to have a question answered. If you hate your job then quit. Don't project it on customers. Needless to say, I will be leaving this unit. read more

I just want to say I am very impressed with this location. I was shopping storage costs in the area last week and stopped by here. Not only was Amanda helpful and informative, the facilities were also clean. Definitely exceeded my expectations! read more

I have been a long term customer for years now. Ever since public storage bought this lot the place has gone to shit. They keep raising my rates every 6 months. The place is very dirty. The doors to the main unit don't work properly. Doors are jammed or won't shut all the way. Floors are so disgusting. They raise the thermostats so it's hot as hell in there. They think people don't notice but we do. What a disgrace. I am about to leave this shitty establishment. I do not trust them. I don't see where the extra money is going because everything is going downhill. I do not recommend this at all. They take your money and run with it. You guys should be ashamed. read more

The best public storage I've been too in Florida as I was driving up I couldn't help but talk about it and when I got inside the guy who help me out was very nice. read more

My first storage experience. Very quick and efficient. Reasonable rates. What else can I say? Glad I found them...had more space left over after original purpose was satisfied so started emptying my house if a lot if space taking up stuff that I can't bring myself to just throw out. My house is so much more spacious now...found my dog. Jason was very helpful. ( I am reserving one star in case in future I use a storage place that offers free tattoos ) read more

Highly recommend Public Storage on Holland Drive in Boca Raton, Florida! Facility is secure, clean, and well managed! We worked with Ramona, the on-site manager, and she educated us on storage of items and how the facility worked. Ramona was extremely knowledgeable, and all went as expected, answering our questions as needed from initial renting of the unit through move-out. If needed, I would definitely use this facility again. read more

I rented a space to store some things for college while I was away at home. I was helped by Jason, and he was very friendly and knowledgeable about the property, giving me a tour of the different kinds of units, which ones did or didn't have A/C, etc. The property was kept very clean and seemed to be in a safe area. Would definitely use this facility again. read more

Jason walked us around the property to show us all the different storage sizes and locations we had to choose from. He was very knowledgeable and courteous and has continued to be during post-rental visits. And, as far as storage properties go, this one is very clean and well maintained. read more

Just moved to Boca Raton and needed a storage facility to help me getting established to the area. I was first lead to the wrong Public Storage facility but through communication between two sites I was able to get what I needed. I worked with Angelique at the 1200 Holland Drive facility. I can only say that working with all types of people in different environments I found Angelique refreshing as she was very straight forward with all the information she presented, always had a smile and a lot of energy bubbly personality, truly a pleasure to work with. She showed me a locker and agreed it was what I needed. Overall a very positive experience. Jon S. read more

Great place for storage. Property is clean. Jason was very helpful. He showed us all the options and explained each one as well as the specials. We moved in month ago and couldn't be more pleased with the facility. read more

This is our first foray into the public storage arena and Angelique and Julie made it smooth and easy. Angelique was extremely helpful and gave us all the information we needed and addressed issues we didn't even know we had. We are so glad that we found this particular Pubic Storage facility. read more

Ever since public storage took over this area, the place has gone down tremendously in all ways especially when it comes to helping the customer. I have been asking for the past year for a smaller space but no one had time to find out whether one was available or not. Finally I went to the office and they new manager was present by the name of Adriana Montilla. She promised me she would get back to me in two days with answers and never did. I contacted her finally and she said she had a space for a certain amount of money which I agreed to and she set up everything via a reservation. When I went to the office the fee was higher than what we discussed. I complained to a M Farrell and he was useless. All he did is try to blame the customer and in no way try to help the situation which was totally his staff's fault. I asked him who his supervisor was and I left a message with the Henry obst and never got a return phone call. I then called the main office in California and they told me to talk to Mr. Daniel fabricant. I left him a message on his voicemail and he return my phone call in a very reasonable amount of time. Thank God somebody in that organization has a brain and is concerned about the consumer! I explain the situation to him and he totally agreed with me and corrected the problem. If it was not for him I would've left public storage. The gentleman was great and is a credit to this organization. This organization needs to get its act together and become more customer orientated and have more people like Mr. fabricant leading the way. Unfortunately I spent many hours trying to correct the problem which was created by Publix storage staff. read more

Went into Public Storage to purchase some moving supplies and dealt with the most pleasant clerk, Monica was very helpful in giving suggestions for want I needed. I'd definitely shop at this location even thinking about using this storage when I move . read more

Jason and Stephanie are what make this facility great. Extremely courteous and professional. Despite some IT issues, they were both immediately attentive, informative and made the check-in process seamless. The facility grounds are spotless and clearly, somebody is paying attention to detail. With both of their enthusiastic and caring personalities, I feel comfortable with my storage decision and would highly recommend this facility. read more