I have been storing here on and off for nearly a decade. Over the past few years, they have raised…read moreprices at what feels to be an unreasonable pace. Once you move stuff in you may get 2-3 months before they raise prices and the increase will not be slight. Units I opened 2 years ago have climbed from maybe $70 to nearly $200. Could I move my stuff out? Yes, but that is a lot of money and hassle. They take advantage of the situation. Staff members who used to be nice and accommodating are now frequently argumentative and borderline combative. The customer experience is gone and I would suggest people look elsewhere.

I was very grateful to have my stuff stored away for a month and a half…read more Iris is such a nice person. Very helpful and very understanding. I would definitely recommend her and CubeSmart to anyone wanting to store their stuff for however long they need to. Thank you, Iris!

I had to unexpectedly move to a new city at the end of last year, and I knew I didn't have enough…read moretime to schedule moving all of my items long distance to the new city I moved to. It was too stressful so I just researched a bunch of self-storage facilities near my apartment and found this one. They had a deal online for the first few months, so I went to check out the facility and met Monique, the Property Manager there, who was AMAZING. She showed me around and helped me figure out which storage unit was best for my items and really made me feel comfortable and relaxed about storing my items there on such short notice. I don't know what I was expecting, but this storage facility is really clean and well lit and very well protected with codes required to both enter the facility through one of the moving doors and to access the elevator. I felt very safe there and I felt very safe in leaving my items there. And Monique wasn't just amazing when I signed up for a storage unit there, she was amazing all throughout the time I kept my items there if I had any questions. When I finally went to move my items out and onto a long distance moving van, she made the entire process so easy for the movers to get into the building and the exit paperwork was incredibly easy to fill out and take care of too. If you are stressed about moving your items into storage, store them here. Monique and any of the rest of the staff there that I interacted with were incredible helpful and kind. It was an incredible experience all the way through. I'm so appreciative!! Thank you, Monique!!!

After just three months I get an email saying they're increasing rent this month by 10%. Absolute…read morebait and switch. Avoid. (Also they lied and said they sent the letter 9-1 I'm just receiving it 10-1.

We are extremely disappointed with U-Stor-It's communication practices. When we fell behind on…read morepayments, they failed to communicate consistently or clearly about how serious the situation had become. In the past, when something truly urgent came up, they would call or at least send multiple forms of communication -- phone calls, emails, and letters -- so we knew to act immediately. This time, they switched to only email without any phone calls or clear indication that an auction was imminent. We had no idea things had escalated so far until it was too late. If you value your belongings, be aware that their communication practices are unreliable when it matters most.

Move in process was super easy. Dave was really helpful at explaining everything and walking us…read morethrough!

I had units here 2 different times-once from August 2025-Oct 2025 & then from April to August 2026…read more My first time was great. My second, not so much. On Tuesday 5/5/2026, manager Barbara Burl came up to me at 7:10 am while I was at my storage unit (unit #136) and said she was going to kick me out for sleeping in my unit. I have never slept in my unit, nor have I broken any rules at Extra Space Storage. Barbara said that she was the manager, but she refused to tell me her name when I asked her her name. I found her name out later. She also lied to me and claimed she saw me on camera sleeping in my unit when I told her to go back and look at the cameras to prove I was doing nothing wrong. I went back to the office at Extra Space Storage at around 10 am the same day during office hours to complain about this. Barbara had the day off (she came in on her day off 2 hours before the office was even open to lie to me and harass me.) A man was working in the office and he said he was the manager, but I don't know his name. I filed a report with the district manager, Ana Valentin, complaining about this and also filed a report with the Chicago Police Department. I'm attaching a copy of my police report. After that date, Barbara did not threaten me, lie to me, or harass me anymore, but as of today, (8/22/26), Barbara still works there. There is an older white gentleman who has a unit right across from my former unit who, 90% of the time, was there when I arrived at my unit and was still there when I left. He would often plug his laptop computer into the wall outlet and sit down and use it, which I know is frowned upon at storage units. Yet, I never saw any employees say anything to him. I have no idea why Barbara did this to me because the first time I had a unit here, I only saw her a couple of times, but she was very pleasant to me back then. She was also very nice to me over the phone in October 2025 when I was arranging moving out of my unit. I have a feeling that Barbara did not do this on her own and that someone else put her up to it for some reason. I am reporting this because I want to make sure that Barbara doesn't do this same thing, or worse, to any other customers at Extra Space Storage. As long as customers aren't breaking any rules and are behaving respectfully, they don't deserve to be lied to, threatened, harassed, or treated like crap.

I prepaid at $100/month for six months for a unit on the lower level. Three months in, their…read moreelevator was out of service for several months. At the 5 month mark, they let me know they'd be doubling my rent to $200/month. Terrible, "I'm just a victim" customer support when you call them on their BS. Avoid this janky place like the plague.

I was a long time customer, since October 2009. Called a week ahead of the move out to inform them…read moreof movers business name and time of pick up morning of March 11th. Had discussed prorated amount of $50.96 The female employee was rude on the phone and would not let movers in unless I paid $139. I want my $88 back. She said manager/owner was out on medical leave.....which is maybe just another lie.

Could not recommend this place enough. Efficient service, friendly employees, great prices…read more Thankfully we were helped by Gordana, who is incredibly knowledgeable, friendly and helpful. Ask for her next time, and your storage experience will be a breeze. This place looks old, but it is very well run and no-nonsense - by far the best storage facility in the area.

I had the pleasure of speaking with America.. She was…read moredefinitely a person I will enjoy speaking with on a regular basis in the near future I value her knowledge and focus she has for her duties at storage mart.. Well done America ..thank you .. Rae

Update: Before and after my complaint, the manager, America, at this location and every employee…read moreI've encountered here were and are super friendly and helpful. They and their main and regional offices all responded extremely quickly to my complaint and wanted to make it right. That's very much appreciated. I think a great solution would be to not bury the fine print so far from the pricing but put a short notice below the pricing for each unit - simply that price is subject to change at anytime with 15 days notice. I certainly would've paused and considered other options. Original one star review: Bait and switch pricing. Increased my rent 65% after less than 3 months with only 20 days notice. You have to scroll down 6 pages to find the fine print that says they can change pricing at any time with 15 days notice. This is a summer storage unit for my daughter's dorm and we're not local so it wouldn't make sense for us to fly out and move to another facility. Will never do business with them again. Utterly ridiculous and shady business practice.

The guys at Move-tastic are awesome. My wife & I were moving our son into his new apartment in…read moreAsbury Plaza. Kenny & Jose were so kind to volunteer their services to assist us (at no charge) and moved my son's Queen Mattress from the U-Haul up to the 27th floor. They had arrived early to work on another job and noticed we might need a helping hand. It was wonderful to meet such friendly and polite guys. I had to force them to accept my small tip $ of appreciation. Thank you very much Kenny, Jose as well as their boss Harry.

I cannot definitively say Movetastic was responsible, but the timing and circumstances surrounding…read morethe theft of over $12,000 worth of belongings from our storage unit raise serious concerns for us personally. Combined with the lack of accountability and overall experience, we no longer feel comfortable recommending them. At minimum, this experience highlighted how important trust, chain of custody, and security are during a move, and unfortunately we were left feeling deeply uneasy afterward.

I used Reebie/Allied to move from Chicago, IL to Dunedin, FL. I couldn't be more impressed with…read morethe hard working staff, and even with the estimators! I had one of the Granatas come in and estimate the total cost, and he was so close to the actual cost and even saved me money! Not only that, the staff came on time and marked everything. They even brought my bicycle and vacuum cleaner. The crew was polite and well-mannered, and even were nonplussed when the elevator was broken in Dunedin. I am beyond impressed . The crew put everything where I asked them to, and every one of my items was intact and in good shape. I am so happy with the Allied/ Reebie move to FL, and am so glad I chose Allied/ Reebie. I am so lucky I had the chance to choose them for my move. Also, Angie Burl was in constant communication with me and kept me apprised of everything that would occur. This is an impressive crew and I couldn't be happier with everyone associated with the move.Finally, thank you to everyone! The entire team was impressive and cost-effective. Thank you!

Terrible company to work with. Our final moving price was DOUBLE the estimate. They also damaged…read moreour brand new wood floors and refused to repair them "because it was not consistent with moving." You're better off with any other company.