Carrie called the police on me for no reason. Lied and said I was being aggressive and banging on the door. When I was in fact knocking on the door because it was raining and she'd just called me an hour before about units I had on reserve.
I caught her in a lie over the phone and that must've flustered her heart. Perhaps she thought her job was in jeopardy for me requesting to speak to a dm, but that's what a guilty conscience will do.
She can invent no good reason why she would lock me out and not service during business hours at 1 o'clock in the daytime. The dm I spoke to Jacob was very partial to her and barely listened to me as a customer. I'm now moving from a location I've been for years due to her embellishments. She's the type of individual that gets unarmed black people shot for no reason due to their unreasonable fear of us.
If district manager Jacob would've used his mind, he'd see that if a customer has had no problems for years but all of a sudden is deemed problematic by a new associate, the real problem points to that associate. I don't know this lady, what her problem is, but she is a confirmed liar (not a good one at that). A company like this has no integrity. They'd rather hide their hands than stand on principle. There is no chain of command here that serves it's loyal customers, because they are complicit with upholding bad behavior from the top (district manager) to the bottom (a lay attendant like Carrie.)
A district manager would have to ask himself, If an employee just called a customer about units and it's business hours and the door is locked when said customer shows up and refused service, what is the reasoning of my employee? And a real reasoning district manager, would ask why are you not serving this customer of 5 years? Why is the customer having to knock on the door at all if the employee is present and not on break and again just called the customer about units? Looks like there needs to an internal investigation, with audio and video pulled up to reveal the truth. A reasoning district manager would ask, what was the conversation on the phone and what's the mindset of my employee? Is this employee acting reasonably and rationally?But that was not the position of Jacob, the district manager. Carrie violated Public Storage's code of conduct, there was no reason to deny me service when I'd just been contacted about service, certainly was no reason to call the police on me, defaming me. A reasoning district manager would ask himself is my employee making sense? A good district manager would have made sure a customer of 5 years was treated with dignity. A good district manager would ask how can a customer be viewed as being aggressive for simply knocking on the door while his employee is inside?
View the pictures to see the police cars and her refusing me service for absolutely no reason. She has violated her own company's code of conduct and many many more people will know her true nature. And to agree with the unrecommended review by Kayla G., there is rarely anyone in the office to take payments, I typically have to go to other locations to do so. The husband is always standing outside smoking, giving unsolicited conversation, and I believe they may be doing drugs which would explain such odd behavior.
I have not even detailed all of the issues caused here or lies she told because it would be too long but feel free to message me. read more