In less than a year my storage has gone up from $120/ month to now $318/ month. Do not rent here…read more If you move in with a special price it will only be honored for 1-2 months. I specifically asked when moving in and the girls said price could go up but not more than $50. $200 in less than a year. Horrible!!!

Needed extra space for some home furnishings in a move from NY to TN. Booked this remotely and had…read morea wonderful experience. Can't recommend them highly enough. Great location, easy access to Franklin, Cool Springs, and the surround.

New tenants beware! New property staff!…read more Was here for over a year with no issues. Recently there has been a change to office staff and it shows. Throughout the entire year I've been here one of the two elevators is often not working. So if you get an until on the second floor, be cautious. Beware storing anything you may want quick access to. All the units are remote access. It's common for units to not be working properly. I've encountered many frustrated tenants that cannot access their units. After hours this is an impossible problem to solve. You simply must wait until the next business day. Most recently my unit was accessed by "technician request" for maintenance on the lock. I was given NO NOTICE that someone would be accessing my unit. This happened after apparently another tenant tampered with other units. "Cutting wires" etc. which made access to multiple units impossible. My unit was not affected, but had an unrelated issue with access. After pressuring the new guy in the office to help me into it we finally went up together and got it open. He originally told me I had to wait for a technician in a few days. After helping me I got a call to let me know my 24 hour access is revoked while they "look into" the tampering of the units. About a week later they let me know I would not be getting my 24 hour access back because I'm not a "registered business." I'm not sure what a musician in nashville is considered, but I think my tax guy considers me. They were sure to let me know that I signed all the correct paper work and paid the correct fees, but someone on there end didn't go through the proper channels to allow me access. No surprise there. They seem to do whatever they want here. (i.e. open your unit without telling you). Additionally, if there is no power (like in the last ice storm) you will not be able to access your unit regardless of what floor it's on. The front doors are all remote access as well. I attempted to retrieve an emergency power station that was in my unit during the storm. I was not able to gain access until power was restored. I really loved this place for a year. I was allowed to play my drums at here and had 24 hour access. Now that's all gone and staff members are just opening units whenever they feel like it. Original review from a year ago: Three is amazing. Very excited to use the space!

Tony was great helping me getting a bigger unit. Extremely easy seamless process. would highly…read morerecommend this company.

I have to admit that I never thought that I would be renting a storage unit but between the…read morerenovations of my home and all the excess marketing materials for my job and projects, I needed one fast or my loft was going to resemble an episode of hoarders. I chose this location due to the close proximity to my home and overall convenience. I became a bit frustrated when I initially called in for some information on pricing and availability of units, the lady who answered was friendly but I never received a call back from the manager as she promised. Since I needed a unit immediately, I popped by the office a few days later and was offered great customer service, clear information on pricing and policies, and made a $10 deposit on a 10X10 unit. I pay around $115 for a 3rd floor unit (no heating/ac) which also allows for package and shipment deliveries and access to the facility from 9am - 9pm. If you opt to pay another $10 a month, you can have access for 24/7 too. The nice thing about this place is you don't have to commit to any complicated contracts as it is billed monthly. Easy breezy! You pay a $25 administrative fee when you commit to renting but this also includes a lock with 3 sets of keys. Overall, this location appears safe and accommodating which are pretty much my basic requirements for a storage unit. TIP: They sell boxes here. Oodles of them. TIP: Check out their website for any special promotions or deals! I was able to save $5 a month due to doing a little research! Every dollar counts, right?

Nice people, nice facility, always clean and well maintained…read more I don't have a lot of experience with other storage centers, but for our purposes this place has been good. I like that it is controlled access for both in and out, and each building has flat hand trucks for your use at the entrances. A nice thoughtful touch.

I rented a 10 X 30 unit in March of 2024. I kept updated on my payments and abided by the contract…read more In May I checked the unit and found many of the boxes were wet and items ruined with moisture and mold. when I called the office to complain, the manager asked "is that the unit with a hole in the roof?" unlike myself who abided by the contract. Public storage rented me a unit knowing it had a leak in the roof. They committed fraud when they failed to have full faith and disclosure when renting the unit. The manager became argumentative when asked why they would know rent a unit with a hole in the roof. she said it was an old building and they have problems. When corporate was contacted, they acted concerned, created a "ticket", said they'd get back to me in one day. That was a week ago. As for my damaged property? The manager said turn it into insurance and washed their hands of the whole the whole thing.

I rented from this location for almost three years in a 5X10 climate controlled storage unit I…read morethink it was and my belongings were always safe. I never worried about my storage unit being broken in to and it never was. The manager, I forget her name but she was always very nice and even when my friend accidentally broke off my key while it was In the lock (long story) she offered to replace my lock for free when she didn't have to (and it was the most expensive lock they sell). I may have been late paying rent a couple of times but the manager was always kind and helpful. The manager deserves to be promoted, give her a corporate job. She's surpassed her duties as a location manager. The only down side of this public storage is that it's not in the best location but it's always been secure and I've never seen or heard of any problems. The only they could of done better is give me a discount as I rented from them for as long as I did hahah. 9/10 rating overall.

Always clean. Always responsive. Always helpful. Kathy was…read moresuperb in helping us solve our billing issues! Superb! Definitely recommend!!

Kathy was very helpful and kind hearted! Amazing customer service! Definitely will tell my family…read moreand friends about this place!

All I can say is positive. Very nice and polite young men who were patient and obviously understood…read morethe stress and mixed emotions that impact anybody making a move to a new residence. I would hire them, again, if needed. I have already referred others to the business.

BIG!!! shout out to this company!!!!! I called Mike from Arizona to get help with how to move a…read morepiece of furniture from IL to AZ. He was so helpful on the phone, although it was only one piece of furniture to be packed and boxed and shipped by UPS, I received the same quality of service that once would receive packing and shipping a whole house. My friend was kind enough to take it to Ashby and she could not believe the amazing customer service she received!

Kathy was a delight! Provided me all the answers to any of my questions. My move-in process for my…read moretruck and trailer was seamless and simple. She's very thorough and helpful! Definitely recommend speaking with her when deciding on your storage needs.

Kathy was very knowledgeable, and friendly. Storage units are well kept. Clean facility. Looks like…read morevery good security. Prices are reasonable.

We love this storage unit Angie is very helpful and one of the sweetest people you will ever meetread more

New company, raising prices and not caring about contracts and deals in place and no one will…read moreanswer you or call you back. Awful customer service. Stay Away.