Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

I contacted Aaron with Question about home buying, and she was able to reply to me promptly and…read moreefficiently!

It has been a while since I left my review and have had people asking if I still felt the same way…read more I absolutely do! Metro Home Managers does a fantastic job and you cannot go wrong by using them for you property or to manage your condo association.

I've worked with Lance and Todd for almost 6 years managing the rental and upkeep of a single…read morefamily home in DC and can't say enough great things about their efforts/support. As an DC property owner and landlord based in California, I valued their end to end management of the property, inclusive of several repairs, that allowed me peace of mind from a distance. They were excellent at balancing the needs of both myself and the tenants and earned my confidence to the point of managing the renovation and sale of the property. I would highly recommend Metro for both property management and realtor support.

I own a luxury home - and Great Dwellings was the first company to onboard and manage it for short…read moreterm rental. Zac presented me with a anticipated revenue proposal, which seemed slightly unrealistic. But, he and Great Dwelling knocked it out of the park. He made the revenues promised, and then some. Great Dwellings has a standard formula for their properties, and I nit picked it and thought I knew best. I then went the self-managed route, thinking I could do at least as well as Great Dwellings. I did - but, with stress and time I could not afford. I came back to Zac and Great Dwellings and humbly asked them to consider my property again. Instead of the "I told you so", Zac and team were gracious and professional. I am back with Great Dwellings and have learned my lesson to let the pros be pros. While their revenue share and other fees may seem high at first, the ultimate financial results make up for it. And the peace of mind that my home is managed and cared for properly has no price tag. I highly recommend Great Dwellings.

Entirely Negative Experience - Caused Significant Loss and Stress…read more We hired this company to manage our property and the experience was almost entirely negative. Their initial revenue estimate was wildly optimistic, overshooting reality by nearly 50%. Their operational model is fundamentally flawed; they rely almost entirely on "vetting" guests instead of conducting sufficient post-stay inspections to check for property damage. When our dining room table was badly burned and they did not catch it, they stated that was to be expected with a short-term rental property. One notable low point was a two-week booking where the guest encountered frozen pipes and left the property. She was entirely refunded for her stay. We were never notified. We only discovered the serious problem a month later when the company did not pay us for that booking. They lost us two weeks of revenue and left our property at risk without our knowledge. We ended up resuming the management of the property ourselves at first opportunity and found it far simpler and more effective despite us living ten time zones away. Revenues went up, peace of mind went up, time spent managing the property hardly changed. If you have a cleaner and a handyman you trust, just go that route. In short, do not use this company. If you must, demand: More realistic revenue estimates, and some sort of penalty on their fees if you do not meet 90% of their revenue estimates. A real post-stay inspection process, likely requiring the same trusted cleaner at the property after each stay. Far greater quality and professionalism at every single point of their service. One final note on how bad their approach is, and how much more customer-centric they need to be: at the end of each stay, they send a message to the guest requesting a positive review. But they do not want a positive review for your property (which is the life blood of a successful short term rental). No, they request a Google review for Great Dwellings. Incredible, basically cheating the property owners they are managing for on every single stay. It also explains how such a poorly run company has such a ridiculous number of positive Google Reviews.

Love this place. Endless amenities, great neighbors and gorgeous building…read moreMain good thing about here is the leasing office. Soooo nice and kind especially Arlen, I hope company sees this and really realize how valuable he is!!! He is very nice, very professional and you can tell he loves his job. He is always there for us.

A Collective Christmas: Twas the night before Christmas,…read morewhen all through Park Chelsea No shipments were sorted, not last week's delivery I sent down my partner to gather our packages, But he came back with nothing, no presents to unwrap with When I badgered and questioned him, he relayed that fateful line "It won't be ready for an hour, please come back another time" "But honey I need it," I begged and I pleaded "It's even been logged on the app that they heeded" What is the point of these notifications? Ready for pick-up, is there more to the equation? So here we sit with no bounty from Cringle Killing some time by making this Jingle

My search for a home in DC was a long and complicated one. I was a first time home buyer with very…read morespecific needs, a family who was very involved in the process, a unique financial situation, a definitive time-frame where purchase would need to be completed by, and a very tough schedule to visit properties. I was referred to Maria Fernandez, interestingly enough, through my first real estate agent (who was making career changes). At this point, I had all but given up on finding a property for purchase in DC and was going to settle on renting for the remainder of the time that I was going to live here. However, I found Maria to be extremely knowledge (both of the city and of the market), friendly, patient, and above all honest. She was able to unravel the extremely complex and convoluted path to purchasing a home in DC while working with a myself, with a very difficult work schedule, and my family who are located a few hours away. With every property we visited, she was able to give a thorough summary of the highlights and possible shortcomings of the property. She was honest when she did not have the information I asked for and was timely in response when she found my answer. When working with Maria, it does not feel like she is trying to sell you a property, it feels like she is trying to help you find your future home. Whether it was last minute calls to see a property, or when I was late to a showing due to work constraints, she always met me with a friendly demeanor and understanding. As a first time home buyer and a transplant to DC, I cannot imagine a better first agent with whom to make a purchase of a home.

We had the pleasure to work with one of the REALTORs ( Christina Brown ), the experience was…read moreamazing. From the very 1st day we met her she started taking notes of our needs & wants. She made it her priority to keep in touch with us on a regular with new properties that popped up on the market that fit our list and were around our budget. If I could give her a 10+ star instead of 5, i would, she did an excellent job.

I called weeks ago to inquire about their process and have been given contradicting information…read morefrom different staff members. It seems that there is bit of an issue with the training they receive. Long story short, after a ton of back and forth and lost emails and un-returned calls we FINALLY got an agreement from them. We filled it out and sent it back promptly only to get a call from a manager who said our property was out of their jurisdiction. Something that should have been clarified in the first 30 seconds of our initial conversation. The staff seems to be nice enough, but they're misinformed and never seem to have answers. Not the most professional company and certainly not courteous. I would not recommend this kind of service to anyone.

After I moved to CA I needed to find someone in DC to manage my condo. Being this far away I was…read morereally nervous about finding a good management company--especially because of some of the horror stories I have heard about property managers. I actually found them from a friend of mine and am really glad I did. I met with both Tom and Jon a couple of times. They were always on time to my meetings, and their response time and follow-through is always really good, even when I kept going back and forth with them. They've also got a keen sense of attention to detail and would often times bring up details I never even thought of. My place got rented in a week after I had it ready, and the rental payments were set up quickly. They definitely know the business.

My wife and I just moved in with our two daughters before Christmas and we've been spoiled by the…read morestaff here at the Residences at Eastern Market. From the friendly concierge to the management team, all have taken steps to make sure our move-in was a smooth process. The parking garage is easy to get to via the same elevator that takes us to our apt floor. You are also steps away from the grocery store (Trader Joe's). In fact, you don't even have to go outside to get to Trader Joe's. I would highly recommend getting a tour of this place like we did. We fell in love with this place and we were able to pick the exact apt we wanted.

I had a horrible experience with this leasing office. I applied to rent an apartment that was…read moreadvertised online. Once I applied and paid a deposit, the leasing manager started giving me conflicting information on the move in date. Several weeks later, she stated that the tenant did not want to move so they were not going to honor the rental deposit agreement. I still have not received my deposit back. I found the management to be dismissive and unprofessional. They left me in a horrible position and couldn't explain why the tenant who terminated their lease could remain in the apartment even though they took my deposit. They offered other apartments that were smaller or more expensive. They took my deposit and after I asked to see the apartment, they promised to let me see it so I would not cancel my deposit. They never scheduled a time for me to view the apartment as promised but suddenly said the "tenant withdrew their notice." The tenant had effectively terminated the lease at that point. I still have not received my deposit despite them saying they expedited it and sent it overnight.

We have been tenants at a Yarmouth property for over 7 years, and they have always been extremely…read moreresponsive, proactive, and great people to work with. We live in a rowhouse with all the normal problems one would expect over the years, and they've never let us down. (We're also grateful for the owners who have agreed to replace most everything we needed replacing: water heater, fridge, dishwasher, etc.) It's one of the reasons we've continued to call this our home for nearly a decade, raise our kids here, and recommend them to others. We really appreciate it.

I have worked with Yarmouth Property Management in Washington, DC for decades, and I cannot…read morerecommend them highly enough. They currently manage five properties for me, and over all these years their communication has been consistently excellent--clear, timely, and proactive. I am never left wondering about an issue, a tenant matter, or a maintenance decision. They anticipate questions before I ask them and respond quickly and thoughtfully whenever something arises. Their financial reporting is exceptionally clear and well organized. The statements are easy to understand, accurate, and dependable, which makes long-term ownership and planning far less stressful. As a property owner, that level of transparency and professionalism is invaluable. Equally important is their dedication to the properties themselves. Yarmouth treats each building with care and attention, not as a commodity but as a long-term asset that deserves thoughtful maintenance and stewardship. They balance tenant needs, regulatory requirements, and owner priorities with real skill and judgment. It is rare to find a property management firm that delivers this level of consistency and integrity over such a long period of time. After decades of working together, I can say without hesitation that Yarmouth has earned my complete trust and continues to be a pleasure to work with.

Pros: Great front desk staff, mostly sound-proof apartments, views from the 9th floor looking east…read moreare incredible, distance to shops and restaurants, access to metro. Cons: We've had 2 false fire alarms in the last month, and 4 water outages. Our move in experience was a bit chaotic - broken dishwasher, no hot water, small lights out, and electrical issues with a ceiling light. Ventilation from restaurants below or other apartment cooking occasionally creeps its way into the central air system. For all of the above issues, the cost of renting doesn't match up. EDIT We moved out a few days ago to go out of state, but since I posted this review much of the building-related issues happened a lot less.

Twelve12 offered me one month's free rent due to severe smoke smell in my apartment and as a safety…read morehazard or to wave the fees associated with breaking my lease early. When old management left, new management did not honor any of the written agreements made written in emails. This was my first lease; their website is currently adverting "LEASE NOW FOR ONE MONTH FREE!*" Don't expect The Yards Collection to keep their word even in writing or to care about their tenants. I experienced sever smoke smells in my apartment leaking in from neighbors smoking several times most days throughout my lease. This has had terrible impacts to my overall health. There are moments where I felt like I couldn't breath and had no place to go in the middle of the night, and not being able to sleep in my own home made me feel homeless at times. I've met 5+ people with the smoke smells in their apartments to differing levels of severity. (Smoke smells including cigarettes, smoking weed, growing weed, and vapes.) Don't expect anything to be done to address this except sending emails to tenants. I know 3+ people who have had issues with their front door not locking to their respective apartments. HUGE safety issue. Maintenance issues aren't the fastest, but they try. They do not order extra inventory of much, so if you have an issue, expect to have to wait due to the lead time associated with ordering the part, it getting delivered, and time to install. The area is also going downhill with increase in crime. Police officer was shot and the block got shut down. A resident in a wheel chair dropped from the 6th floor balcony. A skimmer found at the Harris Teeter. Lululemon shutting down due to crime. The best part is that I've met some great friends with people that live here, many of whom are leaving. I wish I never moved in.

As first-time homebuyers, my wife and I didn't know what to expect from the DC housing market, or…read morefrom a realtor. I called Justin to vet our mortgage (ARM or a traditional 30-year), to make sure our bank documents were right, and to figure out whether we needed additional title insurance coverage. I called Justin about just about everything, and to his credit, he always answered. He was extremely responsive, and he didn't just say yes or tell us what we wanted to hear. He gave us real advice that got us a better offer, a better deal, and the right home. On the first house we bid on, he encouraged us not to go higher. We did anyway. It was the wrong home for us, and thank goodness we didn't get it. It taught us a valuable lesson: Justin is a seasoned, smart, savvy realtor who knows what's best for his clients once they lay out their vision and what they want. He knew the neighborhood, the restaurants, and exactly what to look out for. Compared to the horror stories we'd heard from friends, he made the process easy and seamless. He went above and beyond, and I'll always remember that he put my wife and me in our first home. Best realtor I've ever worked with. I couldn't be more grateful.

We had a fantastic experience working with Justin to buy our home. I truly value his patience,…read morethoughtfulness, and candor throughout the process. As soon as we started working together, Justin tapped into his deep knowledge of the area to help us understand what neighborhoods and homes would best fit our preferences and needs. As a first-time home buyer, he also explained the process clearly and made me feel confident at every step. When we found the right house, Justin helped ensure we negotiated effectively so that we could make it a reality. He and his team kept everything on track and the whole process felt far less stressful because we knew Justin and his team were organized, knowledgeable, and dependable in our corner. Highly recommend working with Justin!