The owner/driver of this company is a great man, and he me find a shop that could help me…read moreimmediately this morning when the dealership that I planned to take it to said that they couldn't help me or look at my truck for at least six weeks. He recommended a to me that started working on my truck immediately and found the the problem immediately, which was simple , and the shop tried to not even charge me any money. Very honest, fair, and helpful. I will be calling him directly if I ever need a tow truck again.

The guy who arrived to tow us was the nicest man ever, helped us out after breaking down on the…read morePali, offered fast service for a reasonable rate, and was incredibly kind and personable. Arrived very quickly to tow the car and drove us and our sedan to Punahou Auto Service.

I was greatly overcharged for a tow of our car after an accident which occurred close to our house…read more The police called a Sniffen's tow truck which towed the car less than half a mile to our house. The tow driver (Sniffen's Towing, contracted through Kuni's Auto) refused to unhook our car unless we gave him an immediate cash payment of $240.00. He threatened to tow our car back to his company's lot on the other side of the island if we didn't pay cash immediately. The driver said he could not accept credit cards. I called the Sniffen's company number painted on the side of his truck and was told that the driver was correct to ask for cash payment and that $240.00 was the correct amount for a tow of less than a half mile distance. The tow driver revved his engine and threatened to take our car away if we did not give him cash immediately. A friend had to drive one of us to an ATM to get the cash so that he wouldn't leave with our car. When we had time to research it, we found out that as per Hawaii State Law, the charge should have been no more than $55+$15 for Sunday and less than $6.50 for mileage to about $76.50. We were overcharged by about $163.50. The law states that tow drivers must accept credit cards. The law also says that the police should first give the car owner the option to call the towing company of their choice in case of a disabled car. We were given no such option. (She could have called Triple A.) I called the police to question their choice of towing company and was told that this company is contracted by the police and is the one they are required to use. My husband called Sniffen's Towing/Kuni's Auto to complain, and was told to "come down and show us your balls". No joke. We complained to the Office of Consumer Protection to get our money back and Consumer Protection wrote a letter to Sniffin's demanding that they refund the overpayment to us. Sniffin's never refunded the money. I called Consumer Protection and they said that those tow companies never pay. I went to the Sniffin's place of business and asked them to refund our money. They said, "Go ahead and try to prove it in court. You will never win."

address is wrong in google and yelp. they text back cash only. shady AF. this place is close to…read moreuniversity... and it's hard to find because it's just some stalls in a neighborhood that they chain off. looked like some kid walked out of a house and i asked him where the office was they said there is none. i asked about the address online and he said it's wrong too. seems very under the table

Our car battery "died" in a parking lot. Nothing unusual for Mike, the tow truck driver who…read morearrived and saved the day. Instead of immediately hooking up our car to be towed, he broke out a set of tools. He reminded us of a surgeon prepping for surgery. He worked his magic on the battery, which we were already making funeral arrangements for. Then, with a confident look on his face, he asked me to try starting the car. We were shocked! Mike temporairly resurrected our pronounced dead battery!! No need for a tow! He's a miracle worker, and has our strongest endorsement Thanks, Mike.

We are 40 year members of AAA…read more It is October 1, 2026 and my truck was stalled on the H-1 freeway! We managed to drive to the US Post office at the airport. I called the AAA for a tow to the car repair shop. I was promised: 2:45pm O'Sung Towing LLC should arrive; I waited ... then received a text: 3:29pm O'Sung Towing LLC should arrive; I waited ... then received a text: 4:24pm O'Sung Towing LLC should arrive! I had been waiting for 3 hours! I had called AAA and was routed to an AI (I hate these things) generated texts ... do you want a STATUS? do you want to CANCEL request for a tow, or do you want an AGENT? I had waited for 3 hours! I called O'Sung Towing LLC and was told they provide 24 hour service; OMG, this is a AAA contractor and they represent AAA. We are 40 year members of AAA! This fact did not impress the AI or human Josh, or Lovye or Christine with AAA that I had been waiting for 3 hours and the fact that as a senior citizen, my request for a tow was disregarded as a insignificant. AAA wanted me to CANCEL my request for a tow and risk waiting 24 hours as their contractor O'Sung Towing LLC prides themselves to service AAA members, without regard to being members for 40 years! What is their purpose for existence! I should have called GEICO at the beginning! As a result, I am cancelling our 40 years membership with the nationwide known AAA. What a waste of time and effort and money to trust AAA. What a waste of time and money to trust O'Sung Towing LLC. AAA should not trust O'Sung Towing LLC and eliminate that company as AAA contractor. I trust GEICO.

I called multiple locations to find my type of tire for my 2012 Nissan Sentra with no luck. Khan…read moreanswered quickly and had my tire in stock. It was so convenient for me to get my flat tire changed out without having to wait for a special order of my tire. He was also willing to stay after hours to help me because of my work schedule. His tires are the cheapest on the whole island. He is cheaper than Costco and quicker than the McDonald's drive-through!! He gave me other car-related tips and advice, as I am in the market for a used car. He's set up for tap-to-pay as well, which is super convenient. He is extremely easy-going, friendly, and helpful. I have already recommended him to my friends, family, and coworkers. He honestly needs to be busier than he is!

Incredible service and heart. I only come here for my tires. Do not listen to the fake reviews…read more This is a real local doing amazing work. Literally the most authentic and kind guy you will ever meet.

Emailed company to schedule a tow. No reply. Went online and called office. They told be to call…read morethe driver. Driver inform me that he's too busy and to please call back next day. Called next day and left a message. No response. (Must be under new ownership abd kept the original name cause old management would respond asap!) Don't waste your time calling this company. They got one star because otherwise I can't leave a complaint.

It was yet another beastly hot day in Honolulu, my car would not start, key would not turn in the…read moreignition. Called Audi auto service, 20 minutes on hold up on Laukahi Street sweating, and unhappy. Audi called back and told me it would be at least an hour for a tow truck. I told them not to bother I'd call a car to pick me up. The next call in was from Petey at Waialae Chevron Towing. He was so calm and helpful, especially for a frustrated and hot wahine, he walked me through several steps and got my car to start. So knowledgeable! He did this and was not getting a tow out of the deal. The problem is with my model car parked on a hill, who knows these nuances? Petey was excellent and I will call him when I need a tow.

Extremely reliable, trustworthy and efficient. They responded to my message thru yelp within…read moreminutes, offered me a fair quote, and followed through professionally and efficiently. Next time I need a tow, Im calling these guys.

Towed my F250 to the dealer a while back. I wasnt home but Duke came, picked it up, took it to…read morethe dealer and checked it in for me. Great experience. Highly recommend

I was at the Hawaii Kai Texaco this afternoon to buy a car wash for my company vehicle, after going…read moreinto the convenience store to buy my car wash, upon jumping back into my company vehicle, my darn car wouldn't start!!! Ai-yai-yai!!! I first called my coworker who lives nearby & he tried to help me jump start the car but it wouldn't turn over. What to do??? From there, I called my fleet management office to ask for a tow, and Freedom Tow Hawaii was the vendor that came to the rescue! What can I say about this business? The tow driver - "Tho", was a very friendly & personable. Tho showed up on time (as promised), and quickly picked up & secured my van for transport. Tho is a highly skilled tow driver, as he was able to maneuver his tow truck while towing my van in very tight spaces. Hopefully you'll never need a tow, but if you ever get into a bind......please consider using this SOLID tow business - Freedom Tow Hawaii.

I used Freedom Tow Hawaii to transfer a golf cart from Pasha to Young Brothers, and I couldn't be…read moremore impressed. I worked with Tho, who was extremely professional, reliable, and hands-on throughout the process. This move required precise timing and real-time coordination, and Tho handled everything flawlessly. Working with Freedom Tow Hawaii felt like I was there on the ground myself. I was able to have full confidence the job would be done right. I look forward to working with Tho and Freedom Tow Hawaii again soon!

My chevy utility truck wouldn't go into gear at the dump at closing time. I called Tow Star Towing…read moreand they walked me through how to correct problem! It worked and I didn't need a tow truck!! What great customer service and outstanding Aloha. Mahalo Nui for the Kokua!!

Great service, constant communication. I needed a battery replaced and a tire filled. The car had…read morebeen sitting for a year and I was in town without my husband. I called around and chose this company and I'm glad I did.