Don't do business with these people without asking a lot of questions first. We signed up a week…read moreago, and I'm still dealing with the fallout from a sales representative who misrepresented important details and omitted key information throughout the process. 1. Equipment Misrepresentation We were told we would receive two outdoor cameras and one Spotlight Pro camera. Instead, we were charged for three Spotlight Pros and three Outdoor Camera Pros. The installers put up the three Spotlight Pros but did not install any of the outdoor cameras listed on the order summary. I don't know many homeowners with a mid-sized house who need six cameras, so this immediately raised concerns. 2. The Equipment Loan Was Not Properly Explained: A credit check isn't unusual these days, and that wasn't the issue. The problem was that the credit check was being run because they were signing us up for a loan to finance the equipment. Had the sales representative been upfront about that, it wouldn't have been a problem. Instead, he presented the credit check as a standard part of the process and told us the equipment cost would be included in our Vivint bill. While technically true, that wasn't the full story. We didn't learn about the loan until after we had already signed the main Vivint paperwork. The equipment payment is financed through a separate company and added to the overall monthly cost that the sales person quotes. 3. Contract Buyout Process Was Oversimplified: He made it sound super easy and like you would not have to do much to get them to buyout your old contract. You have to send in all your cancellation paperwork and it takes time. Which is fine, but I would like to be told that upfront. 4. The Three-Day Review/Cancellation Period Was Never Mentioned: He omitted that we only had 3 days to review our contract and make adjustments if needed this Includes, equipment, cancellation, contract adjustments, etc. 5. Incentivized Reviews: During the process, we were asked to leave a five-star review in exchange for money off our order. After everything that happened, I can see why. If customers are encouraged to leave positive reviews before they've had time to evaluate the service, it creates very little accountability for poor sales practices. 6. Installation Scheduling Was Misrepresented: To receive an additional discount, we were told we simply needed to be flexible with the installation date and time. I specifically asked if that meant installers might come out during a week day whenever an opening became available, and the salesperson said yes. However, as he was leaving our house around 8:00 PM, he casually mentioned that we were next in the queue. An installer arrived around 9:00 PM and worked until approximately 12:30 AM, yet the system still wasn't fully installed. This was on a day where my husband and I both had work the next day. The installation wasn't completed until late Wednesday night. The entire situation left me feeling rushed and misled. I have filed a complaint with the better business bureau against this company. I called Vivint to request that they send a technician out to do an audit of our equipment and what we actually have to make adjustments. They are sending someone out but the damage is done. I don't want to do business with them, but at this time they are not letting me cancel so I am having to work through the mess they created with their dishonest sales practices and lack of transparency.

This company lies so much!!! From the amount you will be charged, from how to cancel, to payments…read more The service isn't even worth the headache! Not to mention if you move service, they will not uninstall the service properly and will try to charge you for new cameras that you voiced that you do not want!!! I wish I would have just hardwired my own cameras.

The True Protection alarm system gives me a sense of safety and security in my home.  The alarm…read moresystem is just as safe as the burglar bars that were on my windows and doors before the new windows were installed which on the same day the alarm was installed. Alonse G installed my alarm system and I was really pleased.  He is indeed a professional subject matter expert.  Ask for him. I will add that the entire experience was rough on the sales side and the customer service side but, I am happy with the the end result.  On customer service I hope that Chris mailed the signs--I'm still waiting--it's been 10 days. Four stars for alarm system and installer!

We had Jake as our technician and appreciated the work he did with installing our entire security…read morepackage. He was respectful of our time and had to get the work done in two trips but he gave it special attention and care as he likely would have for his own home.

good service and fair price. Fast and helpful in helping me choose equipment for thermostat,…read moredoorbell and 2 outside cameras

They were great! They respond quickly to inquiries and the person that came out was friendly and…read moreprofessional.

Excellent service. Quick and professional for great price. Was able to run hardline internet cable…read morethrough the wall when other companies said it was too difficult. I'll come back to these guys for any security or internet needs.

In our transition to a new security system and provider, the provider's installers refused to…read morereplace several of our existing cameras, because they were "not allowed" to work so high. Posted the project on Yelp, and had several responses. None but MaxTech actually came to visit and do a site survey so they fully understood what needed to be done. MaxTech was not the least expensive, but the only truly responsive and responsible quote. And, having Max here on that visit gave me total confidence that MaxTech would deliver on their promise. And MaxTech *did* deliver, on the day they promised, and for the price quoted: four cameras, running Cat-5e in place of previous powered coax, integrated into our new Vivint-based system.

I recently had security cameras installed inside and outside my home by Hansel and his team. Hansel…read moreprovided exceptional service, was punctual and thorough in his job. He was professional and very knowledgeable about home security. Hansel also referred to us a reliable electrician for an additional job. I highly recommend Hansel and Dr Computer Service.

A true professional 100% satisfied highly recommend to anyone !…read moreMr Hansel was a real professional and understanding in his craft. All of the issues that I had were resolved very quickly would recommend again. Hands down best security camera man in the city.

Fast service and honest people. Set prices. Everything is done within 30 minutes. Unjammed the…read moredoor, change the lock, clean the area. Good jobs guys. Thank you so much.

I recently used B&M Security and Locksmith Company at my house and I couldn't be happier with the…read moreservice! Ben was absolutely fantastic professional, prompt, and extremely knowledgeable. He took the time to explain everything to me and my husband and made sure we felt comfortable with the results. It's clear that B&M Security prioritizes customer satisfaction and quality work. If you're looking for a trustworthy locksmith in Houston, I highly recommend B&M Security and Locksmith. Ask for Ben--he does an amazing job! Five-star service all the way!