This was one of the most frustrating insurance experiences I have ever had. Kris Jackson at ProStar provided incorrect information and showed a complete lack of ownership during an already stressful situation. I was told my assigned agent was out of office for the holiday and that nothing could be done. However, that agent's voicemail clearly stated to press 1 to be connected to another agent, which I did. The alternate agent immediately confirmed that what Kris told me was incorrect. From there, I was forced to do the work myself. I personally called the policy department to remove our totaled vehicle from the policy. The representative I spoke with even stated that this was the agent's responsibility, but since it was not being handled, they would take care of it for me. That should never happen. When you are dealing with a total loss, you should not have to fact check your agent, chase down departments, and resolve issues on your own. I do not recommend ProStar if you are involved in an accident. Be prepared to handle everything yourself, because this office will not proactively help you. I dropped ProStar immediately after this experience. For comparison, I switched to Robert Pfarr at Allstate and the difference is night and day in terms of customer care, responsiveness, and knowledge. His team has been wonderful. I would not recommend ProStar to anyone, even as a last resort. read more

Prostar Insurance - Conversation between Kris and I - Home & Rental Insurance Near Me - Bothell, Washington

See all

Anthony Schulz in particular is absolutely worthless and if I were Prostar Insurance, I would have this man fired immediately! I am a real estate investor and own properties across multiple states. I deal with dozens of insurance companies and this place takes the cake. This is the worst insurance company I have ever dealt with by far lol. I am absolutely flabbergasted that this place has as many 5 star reviews as it does. Anthony doesn't answer calls, doesn't reach out to lenders to get escrow insurance payments, doesn't return calls, takes days if not weeks to respond to emails, tells me that he can't get payment from my lender but tells me we have time because Safeco isn't cancelling policies because of the fires, then lets my policies cancel, doesn't tell me anything, doesn't inform me of the cancellations, doesn't let me know it's pending cancellation, then I start getting collection agencies calling me from Safeco. This is absolutely unacceptable for clients!! Anthony has wasted my time and money and continues to do so. Stay away from this place! You have been warned!! read more

Prostar Insurance - Home & Rental Insurance Near Me - Bothell, Washington

The team down at ProStar was able to take care of my insurance needs over the phone from 1000 miles away. I had called multiple insurance agencies in that area to take care of this piece of property but ProStar was the only one that got back to me with a reasonable solution quickly so they have my business highly recommended. read more

Very helpful in answering all insurance questions. Have always been available to us to listen to our concerns and finding the best rates for our family needs. read more

- Waste of time - We were trying to see if there are other insurance companies that can give us a better rate, so I contacted prostar and got hooked up with an agent. After 2 calls to try to connect with her, I gave her the information on our current home/auto insurance. Then several days later she texted me and told me that she needs my hubby's license number and his SSN. To be honest, I wasn't comfortable already because the other insurance brokers that I worked with a couple days ago didn't ask for any of those. I gave her those information, but she still couldn't pull anything from the system and she asked me to get a picture of his license. At this point, I was just like.. forget it. It's a waste of time, and I won't give out her name here. But honestly, if other companies can pull his information without his license number and SSN, shouldn't this company be able to do that as well? I dunno, upgrade your system or something...it's just such a waste of time!!! read more

I really love the personal level of service and quick responses when I have questions. It definitely feels like you're on "my team" and I appreciate that. They saved me a lot of money when I first signed up and I've been happy with how they've handled my renewals since then. read more

Found these folks through Dave Ramsey's ELP (Endorsed Local Providers) program. Always professional and great service. I now have Home, Auto, and Umbrella policies through their excellent brokerage and they review the coverage to see if they can save me more money yearly. They beat all the insurance policies I had in place before finding them. I had several questions about various options and they did a great job of comparing them and giving me competing quotes so I could make the best choices. read more

John Pfeil was slow to respond to emails, and when he did respond it was clear that he had made no effort to read my messages or understand my insurance needs. I had to email him the make, model, and vin numbers of my cars numerous times. After that he still tried to sell me a product I had expressed a strong dislike for. In addition to not purchasing insurance through Prostar Insurance, I reported the experience to Dave Ramsy's ELP program. I felt this was important as a big part of the program is that ELPs are suppose to take a keen interest in your personal needs, and not just sell you something you don't need or want. In other words, by choosing an ELP, I was expecting exactly the opposite of what I got from Prostar Insurance. Update: Eric Johnson of Prostar Insurance, upon reading about my bad experience with Prostar Insurance reached out to me in a hart felt attempt make things right... "This misrepresentation will not be taken lightly. Please respond with how you plan resolving your written defamation immediately." -Eric Johnson, Prostar Insurance. Great public relations and customer service skills there Eric!!! To be fair, I checked my records and confirmed that I had the name of the agent I was dealing with wrong. This was an over site on my part and I have corrected it above. I had originally attempted to contact Eric Johnson, but my inquiry had some how ended up with John Pfeil. It was John Pfeil who was slow to respond to emails he seemed to not read. Eric did not respond to my emails. I hope that clears up any misrepresentation. read more

I am so grateful for these guys. They gave me all combinations of quotes I was asking for, got back to me right away. They went through items with me line by line and helped me decide what was right for me. They helped me get my young adult child insured at a reasonable price. Also, they saved me 70% on my home insurance! read more

I just switched to Pro Star from another broker and Brian has handled the process wonderfully. I am very happy that I made the switch to Pro Star. read more

I have been using Prostar for about 2 years, I usually always had my questions answers promptly and I felt like they always got me the best rate, until this last month! I asked Anthony to see if I could get a better rate switching to another company, he was helpful and found a great rate, he got all the paperwork together emailed it to me to sign and I thought everything was good. That was October 13th, I always pay on autopay and I noticed that on November 13th my payment wasn't pulled, my husband and I decided to call progressive and ask when our due date was because we just thought it hadn't come up yet, they informed us that we have not had any coverage for the whole month!!!! That our broker gave them a incorrect account number and the 1st payment was never made, granted I should of looked closer at my account but I really have never had a problem and I even have a receipt from Prostar stating I paid and had coverage from October 13-November 13. No one called, sent any letters, or even a email, my husband and I drove around for a month without coverage on two financed vehicles. I emailed Anthony right as soon as we found this info out and they have yet to contact me, guess they don't care anymore since I had to go get coverage that night through another company. I am now paying More then I was before but at least I know I have coverage, I would highly recommend using another company, the way they are just plain ignoring a long term good paying customer is ridiculous! read more

I have been using Prostar Insurance for 4 years now and they have helped me with numerous insurance products to meet my needs with annual reviews. All of the prices they've provided have been very competitive and have helped me both to answer many questions on what coverage details are and the best policies/companies to save money. I've been very pleased with all the interactions I have had with the companies they have recommended to me. I highly recommend Prostar for all your insurance broker needs! read more

My good friend and CPA was doing my taxes a few years back and advised me to switch to ProStar Insurance because he said we were paying way too much money for our home owners insurance for our home and rental homes. I made the switch for all my homes and my vehicles and let me tell you I saved at least $500 per year! It's not only about the savings, all of the staff at ProStar are helpful and knowledgeable. A quick phone call is all it takes for coverage, and an insurance card is emailed to me before I even end the phone call. 5 STARS for sure. read more

Working with Brian at Prostar has been great! He was very knowledgeable, and walked me through everything to make sure I understood what I was getting. He got us a much lower rate with more coverage than what currently had, and was so fast! He truly looked out for our best interest, and I would recommend them to anyone! read more

Prostar Insurance is a wonderful company with advisers who are knowledgeable, integral and truly care about getting their customers the best possible coverage for the best price. I highly recommend anyone to call and speak with one of their advisers to inquire about the coverage they currently have, and see if they can help you to get the best possible package! read more

At no fault of Prostar, I had a horrible experience with my current insurance company. I had submitted a claim for some water damage to my apartment, the gentleman I was working with mis represented what was covered, and after a few months of working with him turns out I was not covered and would not be getting money for my claim. I was told he was fired, but there was nothing they could do for me. I contacted Anthony at Prostar about the situation and that I wanted to switch insurance companies, he contacted my insurance company right away and I did receive my claim money after all. So glad Prostar had my back and worked to make it right! read more

I have known the Prostar founders for several years. The people at Prostar not only want to do a great job for their clients, they aim to be excellent community members and citizens to. I have referred several people to Prostar and will continue to do so. These gentlemen are great and they sincerely want to help people and run a great business. read more