Ken is knowledgeable, helpful, curious, good natured, and patient: the perfect combination for…read morehelping someone like me who is easily overwhelmed when navigating health insurance choices in the marketplace. I highly recommend Ken. I mean, I was almost laid off roughly nine times over the past year, only to have a contract extension offered at the last minute every time. Ken was repeatedly (and I emphasize "repeatedly") there for me to compare plans and select insurance for me and my family, including the "final" time. I think Ken and I set a record for this stuff. Thanks Ken!

Ken was instrumental in assisting me in finding a new medical plan. I was overwhelmed, confused,…read moreand befuddled at the options and the intricacies of each one. I felt paralyzed with fear as to which one to choose. Ken took all of the fear out of the process and in less than 30 minutes, I had chosen and signed up for a new plan. Such a relief! Highly recommend.

Health insurance is complicated - and the insurance companies are intentionally not helpful in…read moredelivering the information you need to get the best coverage at the best price. . . . enter Gary Franke. He doesn't wear tights and a cape, but he's my Insurance Super Hero. He's obtained insurance for people with unique needs, and knows more than the insurers do about their coverage and quality. I consult with Gary every year for my family's health insurance needs as we get older and the kids need their own deal. I like him more every time I work with him. Plus, he's a super-nice person. Other than that, I've got nothing good to say about him. ;-)

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Thank you Kris for you incredible help year after year. I always have the best service from all in…read morethe office when needing info or having a question. I have been in the car business 23 plus years and have done business with many companies. Mt rate has gone down the last two years as my agent is always looking at rates for me as I have my 22 year old daughter on my policy. Thank you again!!! Jackie Walton

I've been a customer for over a decade. My original agent left but i…read moreI returned and received amazing service from Laura Young. Highly recommend!

I was referred to Grace Roberts and James Roberts at State Farm by a colleague who has had auto +…read morehomeowners insurance with them for many years. I have been with my local Allstate agent for over a decade but never spoke to my actual agent only his assistant. It was transactional and impersonal. From the start of my call, I received excellent and knowledgeable customer service from this State Farm agency. A startling difference to Allstate. I was transferred to James who assisted me with getting a quote for Auto + Renters insurance coverage. The whole interaction was simple, straight-forward, and was completed during my commute home. I had received multiple quotes from AllState, Costco's American Family program, and Farmers, along with this State Farm quote. This State Farm premium was the cheapest with higher and more comprehensive coverage. James answered my questions with detailed knowledge offering suggestions on coverages based on my driving history and current needs. It was one of the most pleasant and informed conversations I have had with any insurance company. This is the start of my policy with them but I trust that if any claims arise I will be well taken care of.

If you're in the market for a great insurance agent, I highly recommend Grace Roberts…read more When I was searching for a new insurance provider, I wasn't focused on the brand name--I wanted a reliable agent who could answer my questions promptly. Grace and her husband, James (who is also her colleague), never pressured me into making a decision. In fact, when I was considering switching to another insurance company, James took the time to explain what I should consider. Ultimately, even though another company offered a lower rate than State Farm, I chose to stay because of the exceptional support and availability Grace and James provide. They're local, approachable, and treat me like family--which is a rare quality these days.

We are so glad we came across CEG for our life insurance needs. Daniel Adams communicated extremely…read morewell, provided us with updates in a timely manner. We couldn't be happier with the service we received. Looking forward to many more businesses in the near future with this company.

From the owner: With numerous life insurance providers and products, not to mention the paperwork, the process of…read moreobtaining a life insurance policy can be both confusing and a great hassle. You could spend weeks comparing different companies and agents, and equally as long going through the application steps...or you can let CEG Life Insurance Services simplify the process for you. CEG Life offers independent life and disability insurance services for more insurance companies than you will likely find from any other agent or online agency, all available to you right on our website. Run instant price quotes, compare companies, apply online, and get the best policy, with the lowest price, from the best company for your specific application--all at your convenience. That's life insurance made easy!

Hien is an incredibly knowledgeable insurance agent who helped us better understand the multiple…read morepolicies we have with Farmers. She explained and shared vital information that we never knew and options we didn't even know we had. We spent hours with her and when we left her office, my husband and I both agreed, we definitely have the best insurance agent around. Thank you Hien! Tom and Laurie R.

Hien & Betu we're very helpful in answering all of the questions that we had when it came to…read moreinsurance and bond for our small business. They also went above and beyond and helped us with paperwork that relieved a lot of stress and uncertainties we had with other things that had to do with setting up the business, that we were unsure of. Very professional, kind, and patient.

I really was reakkyt impressed that Mai persevered to get the quote to me when the email did not…read moreShe has very interesting options that may also save many with unfamiliar companies. I abided by the decision for the client, but recommend her nonetheless.

From the owner: Evergreen New Life Agency is more than just an average Insurance Agency. We want to take the burden…read morefirmly off our clients’ shoulders by providing the best coverages available that we can offer. We believes that listening and to truly understand our clients' needs is the best way to protect them in a long run. Honesty and transparencies are our mottos. As a one-stop Insurance Agency with years of experience managing a wide-range of risk and exposures, we have the skills to ensure our clients receive exceptional coverage. To keep your loved ones safe and to protect your assets, contact us to find out how we can help. Our team of experts is waiting to hear from you.

Jordan and his team have been prompt in all requests for insurance quotes and information. The team…read moredoes a terrific job with follow up and truly makes you feel as though you are part of a family. I was previously working with a different insurance company and Jordan was able to save me not only money but peace of mind in switching; this included instructions on how to best cancel my existing insurance and what questions should be asked. I highly recommend Jordan and his team for any and all insurance needs, there is a reason why his clients go out of their way to give him reviews and 5 stars!

Laura was pleasant and a lot of help at first, until they took my money. When I tried to cancel my…read morepolicies, she wouldn't budge. I insisted until she relented. Nevertheless, I asked to let me know when the more than $3,000 in charges would be reversed. Never heard back. Had to contact head office to figure out what the status of my cancellation was and when to expect to get refunded. I can understand that she was disappointed for ultimately not getting my business, but true customer service is revealed when there are snags. And Laura failed to provide adequate customer service. Unfortunately, I cannot recommend Laura, Carter Insurance or Farmers. Update: Laura sent me an update on the state of my refund after I posted this review.

Although their insurance agents are ok, don't go anywhere close commercial department…read moreunprofessional, and rude, at the end you will lose a lot of money and will be explained that it is how it works.

My Agent, Darwin Allen in the Kirkland office, does an awesome job. I highly recommend Darwin!read more

Over 3 years, Trucordia/Secord has provided outstanding, reliable service - they truly work for…read moretheir clients, with helpful claims advice, and finding an outstanding alternative to the "big name" insurance companies that treated us very shabbily. You can trust them to work for you in finding the best insurance solutions for your particular requirements.

Miranda didn't respond with an auto insurance quote for 10 days and then only after I followed up…read more She sent an email with a quote that was $500 more than my current insurance with no explanation as to why she would recommend them! Why would you do that?? That is a terrible business practice. I will not use them again.