Moving to the area, I had to update my auto insurance. While at it I needed to add renters'…read moreinsurance too. My carrier put me over to Secord as my handler and so far, so good. Each time I've gotten on the phone with them to handle things, it's always been pleasant. I won't name drop anyone, but I appreciate being helped in a friendly way when dealing with something that I'm not excited to have to do. When I kept getting notices of proof of insurance being required, I was helped out. I don't have a printer so that I could send these documents but thanks to my agent I could electronically sign, and they sent it directly to Progressive, who kept bugging me for the proof of coverage. So, this is a good start. I hardly ever spoke to my handlers back in NJ, and may not here either, but so far, I'm glad that they're pleasant to deal with.

Good rates. Communication pretty good but good use a little improvement. I will use them again.read more

I've been a customer for over a decade. My original agent left but i…read moreI returned and received amazing service from Laura Young. Highly recommend!

Thanks so much to Jessica Martinez for the professional service she had provided while we were…read morebuying our policy. I appreciated how through she was in giving us all options.

Awesome customer service. Anything I need, these Gals supply and I mean right now…read more They reduced my fees..I didn't even ask. They increased my loss when home was broken into....I didn't even ask. In short, they DO Care about me. Kudos Kids! Teddy

Very impressed with the staff knowledge and responsiveness. Nicole was so helpful and was very…read morepatient with my schedule and took the time to answer all of my questions. I highly recommend this agency for all of your insurance needs.

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

Natalie is outstanding! Efficient, professional and polite. I highly recommend her for your agent…read more She is cheery and has a sweet personality. She helped me save money on my car insurance with additional coverage than my previous company.

I have been a client of Tim Crabtree for over 24 years ! They are extremely knowledgeable and…read morethorough with my insurance needs. Monica is fabulous when it comes to explaining things to me :) I wouldn't hesitate to recommend them, as they have been awesome for us.

Had a very scratched up rear bumper that I wanted repaired. Steve and the place were friendly,…read moretransparent, and provided extremely good service at a competitive rate. Car looks just like new, and I'd gladly come back to this place if I ever need another repair.

Amazing clarity of what they do and step by step instructions of how they do it. They also…read morereassured me multiple times of the process and help me with my insurance claim. For sure the best shop i've been to in a while.

Poor customer service, did not have my home insurance accurately captured. Assured me over and over…read moreagain that all my vehicles were covered drove 3 months with one not covered. What was quoted was not even close to actual monthly rate. Ended up going to another State Farm agent who was shocked of the errors

I have had very good experience since switching to Hayk Insurance about 6 months ago. I have saved…read morea lot of money versus my previous insurance. They also included earthquake insurance for only a little extra. I have had phone conversations and email exchanges with Jacob and Jamie. Both were easy to get in touch with, and they were always able to answer any questions that I had. Overall I am very happy with this insurance company and would not hesitate to recommend them to others.

I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about…read moreclients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome.

Karrie and her team are the best. They go above and beyond for their customers. Great serviceread more

Longtime client, service fell off about a year ago. Slow on basic administrative requests, did not…read morefeel prioritized.

Team FIT is second to none in the insurance business. The depth of knowledge and passion for what…read morethey do is felt through every step of the process. Thank you so much for your incredible service and enhancing our lives.

Dan Gelhaye of Eastside Insurance Services was referred to us with a 5 star rating. As a retired…read morecouple, we were looking for more affordable insurance coverage. Dan's efficiency and resourcefulness assisted us tremendously. His personalized expertise saved us much time, money, and stress. His thoroughness brought us a great coverage plan during these times of rising insurance costs that we would not have found on our own. He kept us informed and part of the process through each step - via emails, a detailed video and phone calls. We were delighted to experience Dan's kind and thoughtful professionalism with superb customer service. 5+ stars to this man, Dan Gelhaye, who stands apart from others we have experienced in the Insurance field through the years. We are very grateful! Jose and Chrissy

I recently switched over to Eastside Insurance from a recommendation by my friend. I have a lot of…read moretrust in Dan who has been very responsive and great at keeping the line of communication open.