Based on someone's online recommendation, I contacted these people for a quote and to change…read moreproviders. I was told how terribly backed up they are. Two weeks later, still no quote. These people are way to busy to handle any more customers, apparently. Do not recommend.

I signed up for auto/renter's insurance August 2021 w/ Pilar & the process went well & i was…read morepleased. I was hoping for an agent who would go to bat for me when i needed the support. My senior residence hit us w/ a notice requiring us to have prop dam. liability coverage for bed bugs & pet damage. I discovered this is not standard in a renters ins. policy. Complicated situation & this is when you need an agent who is well informed & can see the big picture putting things into perspective. I felt like i was getting the bum's rush when i asked specific questions which is not a good feeling. Pilar told me Emily would be speaking w/ a specialist and getting back to me but that has not happened after several days so am disappointed. Will have to search elsewhere for an agent that will support me when the chips are down. That's when you know if you have the right agent!

I have been impressed by their level of service, always quick to respond…read more A year back my husband lost his wedding ring and we had a special coverage that replaced the ring even though it was his fault for losing it. Very cool.

In 2019 RGIA took our payment but forgot to pay the insurance carrier (they are a broker) and tried…read moreto get us to sign a "no loss letter" once the mistake was discovered. It was completely their mistake and the owner of the agency never would take our call. They put it on a more junior employee to deal with it. We no longer use them because they do not follow good business practices.

If you want a salesman, he is your guy. If you want a true agent looking out for your interests,…read moreand help you navigate difficulties with State Farm, look elsewhere. When I ran into issues with State Farm during a claim (we were not at fault), and were VERY POORLY treated by State Farm, necessitating a complaint filed with the State of Washington (which forced State Farm to do the legal right thing) Bob was VERY unhelpful in helping get us thru it. "Im just a salesman" is all we got from him. I do not recommend.

Best insurance agent in the area. Very dependable and…read moreknowledgeable. Sammamish,Wa

This insurance company is full of scammers. Save your money and look elsewhere. Over priced and…read moreterrible staff. Avoid!

Ilana has been our insurance agent for a long time. She is a kind, patient, wonderful person that…read moretakes time to answer all of our questions, & who is concerned about everything in our life. She has become a good friend & will always be in our lives. Her staff is professional and just as great. We recommend her to everyone that brings up the subject of insurance. She's the best insurance agent extraordinaire!

I was shopping around for possibly lower insurance rates so used their online form to request a…read morequote. They followed up with me promptly and gave me a quote for another carrier, essentially same rates I'm paying now. I know there are apps and sites that do this for you, but I've tried them and they usually end up sending you to the insurer's website to get meaningful quotes. So nice to have an expert to help.

I just wanted to give a shout out to Dina at Insurance Services of Washington. I've worked with…read moreDina for many years and she is absolutely fantastic. Always has the answers and if she doesn't you can bet she'll find out for you! The whole team is great and my family has worked with them for over 50 years (their family owned). Highly recommend them!

So I had had and incident happen where I locked my keys out of my car... I had called my Roadside…read moreassistance through my car dealership and they informed me that my Roadside assistance had expired now, I have never received any notification via mail or email and I had a live animal in my car. Alex and the State Farm team rapidly expedited my request for my lockout and I was able to get back into my car and the live animal is now safe. Thank you Alex State Farm for assessing what I needed and expediting my call for all who were involved; four-legged and two legged are now safe and on the road again. That's what I call great customer service

Andrew was the most helpful agent I've ever worked with during my 21 years as an insured driver. I…read moremoved to WA from out of state and was able to get the coverage I needed without any hassle. The whole process has been seamless and easy. I highly recommend this agent.

This agency has a mix bag of agents who run the gamut from good to poor. And in my situation I was…read moreassigned to a poor one who didn't provide the requested information and didn't follow-up over a long period of time. Management didn't do its job to investigate or follow up. As a result of major frustrations with the service we received, we moved all our policies to another agency in Seattle. Poor service is what we received from an agent who had been assigned to handle our commercial policies. He was consistently non-responsive to calls and emails. Totally unacceptable. Not what you want with an insurance agent or agency. We have used this agency for our homes, boats, cars, scooters and umbrella insurance policies for 20+ years without any claims. Its a family owned business that sells various insurance brands. However, when we decided to put our Bainbridge property into the short term vacation rental market last June, the newly assigned agent with several years of experience provided poor initial assistance and sustained this poor level of assistance until we left the company. Specifically, in April when I requested revisions to coverage levels, he didn't follow through on his to dos and did not respond to numerous calls and emails to him over a 7 month period. When I talked to management, the VP apologized and indicated that my commercial policies would be re-assigned to a competent agent (and one we have had confidence in). The VP wasn't specifically familiar with the situation, made no promise to investigate or follow up with me--just re-assign. While the re-assignment made sense, I had had it. I moved my policies and wrote an email to the same VP & cc"d the good agent who I mentioned favorably. She responded, but he did not. No follow through. Says a lot.

Totem found me a great deal on my insurance. Tripled my coverage and for about the same cost as I…read morewas getting from the Progressive website. Made the entire process very efficient and easy. I've recommended them to a few friends who have had a similar experience.

I want to heartily recommend Cyndi Hartwell as an Allstate Insurance agent. For the past 5+ years…read moreshe has provided excellent personal service. She is always available to answer my questions or concerns, and gets back to me right away. She is kind, personable, easy to work with, and truly cares about her customers. I gave Cyndi the highest rating because she has earned and deserves it. Her service on my behalf has been first class and such a big help. If you're looking for an agent you can trust, who will go the extra mile, and do her very best for you - she is the one.