Over 3 years, Trucordia/Secord has provided outstanding, reliable service - they truly work for…read moretheir clients, with helpful claims advice, and finding an outstanding alternative to the "big name" insurance companies that treated us very shabbily. You can trust them to work for you in finding the best insurance solutions for your particular requirements.

Miranda didn't respond with an auto insurance quote for 10 days and then only after I followed up…read more She sent an email with a quote that was $500 more than my current insurance with no explanation as to why she would recommend them! Why would you do that?? That is a terrible business practice. I will not use them again.

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Buyer beware, Gary is unethical. Back in 2017, I moved to Bellevue Wa. and was in need of health…read moreinsurance. New to the game I was unaware broker's fees are paid by the health insurance companies. Tamara, who works with Gary, was the agent of record and did a good. However, months after I get a call from Gary stating, "Tamara forgot to bill you." Not knowing, I gave him my credit card info and was billed $75... Pretty slimy for a whopping $75. I would have sued if still live nearby.

I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about…read moreclients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome.

Karrie and her team are the best. They go above and beyond for their customers. Great serviceread more

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

Thank you Kris for you incredible help year after year. I always have the best service from all in…read morethe office when needing info or having a question. I have been in the car business 23 plus years and have done business with many companies. Mt rate has gone down the last two years as my agent is always looking at rates for me as I have my 22 year old daughter on my policy. Thank you again!!! Jackie Walton

I've been a customer for over a decade. My original agent left but i…read moreI returned and received amazing service from Laura Young. Highly recommend!

Great experience with Jeanie! The team was professional, helpful, and found the perfect coverage…read morefor me at a great rate. They made everything easy to understand and were always available to answer my questions. Highly recommend!

This is my first time insurance purchasing story. About a month ago, I just got my first car…read more:))))!! After all the excitement has wind down, I sat in front of my computer and started searching for an insurance company. I first tried Geico and progressive, but I got overwhelmed when it asked me to choose my coverage. I mean, I don't even know what "liability" or" deductible" even mean, how am I suppose to know what kind of coverages I need. Then my friend was like, "you should get an insurance agent locally so that you have someone to answer your questions". Therefore I googled insurance agent near where I live. About a phone call and a day later I ended up having an appointment with my lovely agent Jeanie at her office on Bel Red road. Although I speaks English fluently, but my first language is Chinese, I was super confused when it comes to insurance terms. Luckily, her staff speaks Chinese was able to explain terminology in Chinese as well. When I first arrived, I didn't feel pushed to buy anything at all. There was just casual chatting, they all seems super nice and genial. They offered me coffee and tea and chocolate. I truly feel like I was treated as a friend. The most amazing part is that, American family insurance has the CHEAPEST rates for first time car buyers. Jeanie told me whether you just landed from another country, or you are buying your first car in your life, their company don't treat you as someone who has no insurance history. I mean Geico's quote for me was over $300 a month, even state farm's quote was $250. That's just not something a fresh out of college student can afford right now. My overall experience with my agent has been amazing so far. They are always fast at answer my emails, and address any concerns I may have. I will definitely come back and update more of my experience in the future. And i would definitely recommend her to my friends and family.

I have been a AAA member since early 2000 and each time I have utilized their roadside assistance…read morewhich has been rare, less than a handful, each time I have been more than satisfied and my vehicle issues were immediately resolved (towed to designated service, battery replacement and faulty key fob. Today, I needed a jump due to a dead battery. The technician arrived within less than the projected hour, assessed my vehicle malfunction and describing the problem, immediately jumped my vehicle (started right away) and due to the charge percentage and age of the battery. The technician recommended replacing it. The technician did not have the appropriate battery for my vehicle and would have to travel back to the station to retrieve the relevant battery. He was honest about the time frame. I declined his offer and elected to access my own resources. Technician was personable, professional, informative and respectful of my decisions. Thank you AAA for your assistance and services.

I had a genuinely horrifying customer service experience with Teresa at the Bellevue, WA location…read morewhile applying for an International Driving Permit. Like other reviewers have mentioned, charging $30 for passport photos feels like a complete scam--especially when compared to other AAA locations like Tukwila and Lynnwood, where staff let you keep 1 of your 2 photos as a backup and don't unnecessarily staple it to the paperwork. What is most frustrating is that I spent my own time, money ($17.83 at FedEx), and effort to bring professional photos. Instead of giving me my second photo back as a backup, Teresa took it and stapled it straight to the document, completely wasting it without giving any heads-up that it would force me to pay for a brand new set on-site. Why should customers be penalized for such inconsistent, wasteful procedures across branches? To make matters worse, the application form itself is poorly designed: the birthplace section lists "city" right next to "state or country" without clarifying "birthplace state or country." When I pointed out this confusing layout and a resulting typo--which Teresa also failed to double-check when handing the document back for my signature--she blamed me entirely and became argumentative, claiming other customers were "all ok." When I calmly told her I didn't appreciate being yelled at, she showed zero remorse, stating that management ("Pam") knows her personality and that her behavior is "perfectly okay." From an operational standpoint, this is a fundamental process failure. Under quality management principles like Deming's, leadership needs to focus on employee training and fixing confusing, misleading forms rather than brushing off feedback and condoning aggressive behavior. In total, I am out $53.09 paid to AAA plus $17.83 for my ruined FedEx photos. This is by far the most terrible and toxic experience I have ever had at a AAA location. I will not be returning, and I expect management to address this toxic customer service and inconsistency immediately.

Lori Johnston is deeply knowledgeable, responsive, professional, and patient. She helped us and our…read moreattorney make quick work of complex insurance-related contract language that left a previous broker flummoxed.

Lori at Bordelon Insurance has provided excellent service for my insurance policy regarding a…read morevehicle that was imported and very tough to insurance. I had called all the big name agencies and they would not even touch the car due to not having a normal VIN number on the classic car. Lori however was able to get me a range of different options to insure my collector vehicle despite what all the other insurance agents had told me. On top of that it turned out to be the most affordable one too. She was always very patient and never pushed me into a decision. She is dedicated to her work and providing professional service. I would not hesitate to suggest anyone talk to Lori about insuring their vehicle.

I switched from another agent based where the service was sub-standard. I chose this group based on…read morereviews and my experienced matched what I read from others. It was easy to get in touch with an agent. Everyone is friendly and helpful. Was able to adjust our coverage to it was current and that was an easy process. Based on my first week, definitely recommend this team.

Sally was such a huge help with a recent car accident. I appreciated her positive attitude and help…read moresorting through all of the details.

Very impressed with the staff knowledge and responsiveness. Nicole was so helpful and was very…read morepatient with my schedule and took the time to answer all of my questions. I highly recommend this agency for all of your insurance needs.

Great customer service handling all my auto/house insurance. People are very nice and friendly at…read morethis agency and respond to email/phone very quickly with clear explanations. Very professional and patient.