I've been a customer for over a decade. My original agent left but i I returned and received amazing service from Laura Young. Highly recommend! read more

Thanks so much to Jessica Martinez for the professional service she had provided while we were buying our policy. I appreciated how through she was in giving us all options. read more

I worked with Lynne Bromley recently for a new policy. Lynne is very experienced with different policies, terms and pros and cons of different insurance companies. She was responsive, thorough and had my best interest in mind - lowest premium with the best coverage. I really enjoyed working with her and will continue to stay in touch with my future insurance needs. Highly recommend! read more

I would give 10 stars for Tammy Arsenault the agent who helped me with my auto insurance coverage. She did and outstanding job! Great customer service! Very, very friendly to talk to and she takes the time to go over any information to make sure you make the decision you need to. No pressure at all! I would advise any managers from First Rate Insurance Plus, to consider giving her a raise or some type of recognition. You don't find very good people like Tammy Arsenault now days that are great doing their job and making sure the customer is happy! Thank you again Tammy Arsenault for everything you have done for me!!!! read more

Top service -- Meghan is a meticulous insurance broker and can get every detail right. She has been also eager to help me find the lowest quote. read more

One of the best insurance agencies to work with. They work hard to find you the best deals out there!

Kris Arnason jumped in and sorted out a complicated condo insurance item that took almost no effort on my part. She also reviewed and updated my existing policies to make them more effective, and saved me money. Kris is an expert at her job and a joy to work with. I highly recommend. read more

Usually I think 100 times before giving a business a bad review as people's employment depends on it. But this experience we had with First Rate Insurance specifically the lady Tammy Arsenault shocked us. This lady was a sunshine when she sold us the insurance and anytime she talked to us with a further sales potential. She got us foremost insurance assuring as that its the best. Recently, we had a major leak issue that affected multiple rooms. The insurance came with peanuts in their estimate and we hit a deadwall. Everywhere we talked to and discussion forums suggested to get your insurance agent(person who sold you the insurance) help you. We tried to talk to Tammy and she was COLD. Forget about helping us out, she didn't even give us any ideas to help us out of our situation. We WOULD NOT RECOMMEND these guys and the Foremost insurance at all. read more

Thank you Kris for you incredible help year after year. I always have the best service from all in the office when needing info or having a question. I have been in the car business 23 plus years and have done business with many companies. Mt rate has gone down the last two years as my agent is always looking at rates for me as I have my 22 year old daughter on my policy. Thank you again!!! Jackie Walton read more

As an auto sales adviser, I have worked with 1st Rate agents Amy and Chris Timmerman many times to work up insurance for international executives as well as clients needing insurance after normal office hours. The level of professionalism is always awesome and the commitment to find the best deals as an insurance broker is also top-notch. Highest recommendation to 1st Rate Insurance and Amy and Chris! read more

The friendliest insurance agent I've ever talked to. Marcella was patient, understanding, funny, and most importantly interested in helping me find the best insurance policy. I had a lot of trouble committing to such expensive rates and iffy policies, but was reassured by Marcella and she gave me the best rate (I think) that she could find. Definitely recommend if you're a student struggling to pay for your own insurance and need a cheap plan! read more

Kris Arnason is the best insurance broker I've ever come across. Need a commercial insurance for our business. I called First Rate Insurance and spoke to Kris. Awesome experience. Hands down !! She's the best. Very helpful. Highly recommended. read more

I have been doing business with them since 2013! Marcella Fitzhugh is great and easy to work with. Highly recommend talking to her! read more

My old agent Lynne retired and Sarah took over my account! Sarah was great, quick, and attentive to details. Thank you for all your help! :) I highly recommend! read more

Marcella Fitzhugh is just the right fit for customer service--bubbly, pleasant, professional and gets results in a timely manner. She went over and above to accomplish the tasking i wanted--and you can't ask for more than that----cheers Al read more

Marcella is an awesome agent who's super responsive and strategic thinking, always looking for the most cost effective way to bundle coverage. She also understands exactly what coverage is best and how each companies coverage compares to another's. read more

I contacted Marcella 2 days before Christmas for a homeowners and umbrella quote, she worked efficiently to get me the quotes and even contacted me to answer questions before end of day on Christmas Eve! That's exemplary customer service and it really shows she really cares about what she does! read more

I signed up with 1st rate insurance in late March when I bought a new car. Since then, Clint Boren has been an absolute pleasure to work with and everyone else at 1st rate has been fantastic to me both in customer service and in turnaround times. Clint found me a great deal with Safeco insurance. When I was in an accident a few weeks ago I was initially assigned a Safeco representative who was accusatory and hostile toward me from the get-go. Clint regularly calls me just to check in and see if I need anything, and when he called last time I let him know about my experience with the Safeco representative. Within hours he had called her supervisor, had her taken off of my claim, assigned me a new claims adjuster, and called me back to apologize for my terrible experience. The new adjuster has been polite and professional since we first spoke. I also emailed Clint a couple weeks ago to add personal injury protection to my plan. He forwarded my request and it was added within an hour. After working with Geico for years in a row, this is a completely foreign and fantastic experience for me. Instead of waiting on the phone for hours just to speak to a human being, my personal representative calls me regularly to see if I need anything. I'm not planning on going anywhere else anytime soon. I sincerely believe 1st rate insurance has my best interest in mind and I would recommend them to anyone who is looking for a better experience with their insurance company. read more

Who needs Geico, really.... I saved a bunch of money by switching to these guys! I had been with a large insurance company who I will not name, but Flo is their spokesmodel and when I bought my new car in 2007, I found out that my insurance was going to go up $100 a month for the one car, but since I had to keep my old car insured as well til I sold it, it was going to $275 a month for both cars (I had been paying $115/mo before). I freaked out and started calling around. When I called my agent Jack Greene, he was able to find me a policy with everything I needed (plus a little better in some places) for $95/mo for the one car and another $50/mo for the second while I had it. When I did the figure out the math, I was saving over $1000/year! Since then, Jack has been great about keeping me up to date on my policy and finding better alternatives if they are available when I'm up for renewal. I would definitely check them out if you're looking for new insurance! read more

First Rate insurance agent, Clint, helped me look at my options for insurance plans and how I could get a better deal than I was currently on. He was able to get back to me quickly with a plan that would cut my insurance in half each month, immediately saving me $1200/year. If that wasn't good enough, he talked me through the plan, explained all the components of it and made sure it was the same coverage I had with my previous provider. he answered all of my questions clearly and honestly. I really felt that I could trust him to do what was best for my needs. Clint then assisted with the immediate cancellation of my previous plan and activation of the new plan. He was helpful, kind, smart and efficient. He even sent a follow up email to make sure everything had arrived at my house on time and made sure I knew he was available for any other questions I might have. I have been recommended First Rate Insurance to all my co-workers and friends because of the great customer service and amazing results Clint was able to help me with. I know I will be sticking with them for any insurance needs in the future. read more

Lynn was super, honest totally wanted to help me find right insurance. Rest assured she CARES ABOUT YOU!!!

I have personally worked with Kris Arnason and found her to be so knowledgeable and quick to get an answer if she didn't have it right in front of her. The one big and I mean BIG thing for me these days is customer service and you won't get better anywhere else! read more

I have been working with Clint for over 7 years now and i have used his help and expertise for my Renters/Auto/Home insurances over the years and he is always very friendly and effective. I have spent time shopping around for the best rate and every time he has found me a better deal and always advised on best options to pick. I have referred him to few of my friends and all of them have nothing but good things to say! I honestly don't know to shop for any insurance without Clint's help :) Thank You! read more

Agent Clint Boren is super helpful!!! He helped me find the lowest price for my car. Also well patient to explain the policy and details. It turns out his option in SafeCO is 40% cheaper than GEICO. read more

I received the opportunity to work with Marcella Fitzhugh and was very satisfied. Not only was she knowledgeable and friendly, but she also helped me to receive the best rate and is very quick to respond. I would definitely recommend asking for her directly! read more

It was a pleasure working with Kris. She provided quick, relevant responses to all my inquiries. She also connected me with an agent that was out of state to help me move all my policies under the same portfolio. Very good customer experience & highly recommended! read more

I checked in with Marcella prior to renewing my policy and good thing I did. Through creative thinking and assessing my needs, I was able to get better coverage and save $500 on my annual plan. So glad I called her today. read more

Update on 12/10. Marcella gave me a call today with good quotes of the new policy from other vendors. I appreciate the detailed walk-through of the new policy and it lowers my premium quite a lot. They show great attitude to fix the customer issue and I am satisfied with the service. Update this review to reflect the latest status. ==================================== Their service was good in the first year but really bad after that. My policy needed to renew in November, I sent a mail to them asking for helping to check the market to see if there's any other better option. They simply just ignore my message and did not do anything on it. When I realized the auto renew happened, I asked them again as I see my house premium was increased though the car premium was down. I asked for suggestion in this situation and I am not sure if there is any other better option. I got the reply saying "Your premium went down, I don't know what you are looking for." This is NOT the service I expected. First of all, you did not do anything for me to check the options before renew, then reply me like without any apologize. I am really confused what kind of service you are providing. Strongly suggest NOT use this agency. For those people gave 5 stars, I would suggest you revisit it after one or two years. read more

I have both condo and auto policy set up by Terri. Awesome experience! Insurance is not just about the premium I pay, it's more important to understand what is covered. Terri helped me shop around and made good decisions. Highly recommended. read more

I'm updating my review because soon I will be getting insurance through somewhere else. I've been using them for about three years. Lately the service has been pretty terrible. I have made 3 different attempts (3 emails, one call) over 3 months to try and update my account and they haven't done it. All my emails were completely ignored. This exact thing happened the last time I tried to make an update to my account as well. I would recommend just going with someone else. read more

I want to thank Loretta Lee-Penington for her fast, friendly and knowledgeable service over the past 3+ years. She has helped my family save thousands over the years which I greatly appreciate. Very hard to find that kind of service these days! read more

Recently worked with Jack after I bought my condo and needed a home owners policy. He is very customer service oriented and willing to go the extra mile to help his customers out. He was able to get info from the association we were not able to get ourselves. He's always been very honest and straightforward in our dealings with him, never trying to sell us more insurance than we need but making sure we're taken care of and adequately insured. Highly recommend!! read more

I recently was in a car accident and they helped me from the very beginning to the end and were fantastic. They helped me with the claims process and to understand everything along the way. Jack is my agent and I couldn't have asked for better service! read more

Skip all the commercial gimmicks and talk to these guys. I have had insurance here since 2005 and they always have my best interest in mind. Lynne Bromley has been my personal insurance agent this whole time and I couldn't ask for anyone better. She has always found me the best insurance deals and has all the answers to my questions. Go talk to her and she'll find out the best deal out there. =) read more

Outstanding and trusted advisor for all my insurance needs. Whenever I have questions and/or need support - Ken Martin and his team are effective, efficient and timely. I feel cared for, and they have earned my trust. Hence, I feel that they provide me with the right insurance, for the right amount and with the right pricing for my insurance needs . read more

Clint was my first point of contact a year ago while I was at a vehicle dealership. The salesperson spoke very highly of him. I was still skeptical and afraid to call. I found a salesperson I was comfortable with, now I have to talk with an aggressive insurance agent? This was not the case at all with First Rate. Clint efficiently got me all set up with a great rate, great coverage, and within minutes faxed info directly to the dealership. A year later, I was nervous about adjusting my coverage. Jack welcomed my call, genuinely listened to me, and returned with intelligent coverage options that later came in below the price he gave me on the phone. It was such a huge relief. However you landed here, however you're considering working with the First Rate team, I think you'll find some good, respectful, and helpful people there. :) read more

I used to be skeptical of going through a broker rather than doing the research myself. After working with Jack Greene for almost a year, I'm glad that I decided to work with him. He is quick to respond to any of my questions, knowledgeable and willing to go the extra mile. I was recently rear ended and had submitted a claim through my insurance. A couple of weeks later I was surprised to see an email from Jack inquiring on how things were going with my claim. I informed Jack of my unfortunate circumstance that the car shop had finished work on my car 4 days earlier than estimated. I was away on vacation and was not able to return the car rental car until the date originally planned and had to pay out of pocket. I didn't expect anything, however Jack took it upon himself to reach out to the car shop as well as my insurance company, ultimately getting me reimbursed for $200. Jack handled the situation as if it were him who was in my shoes. Jack has my complete trust that he has my best interest and will get me the best rate available. I highly recommend him to anyone. read more

Loretta Lee-Penington worked *tirelessly* to shop our policy needs around with a variety of different providers. She helped us narrow down to the policy that worked best for us, then devoted hours to tweaking the coverages to find the best deal. She was responsive, friendly, and detail-oriented -- the three best qualities to have in an insurance agent! Moreover, their local connections here in Kirkland helped her find out some things about my property that I wouldn't have known! (They previously shared an office with the homebuilder!) I'd highly recommend working with her and the rest of the team at First Rate. Thanks, Loretta! read more

I purchased an Auto Insurance policy through First Rate Insurance and my agent was Jack Green. Jack is 5 stars all the way. He is informative, knowledgeable, and his customer services is top notch. In July 2013 I had a serious accident and I was worried that my leased vehicle might not be covered fully. Jack and I had discussed adding a rider (called Gap Coverage) when I initiated insurance. He told me the ins and outs and I decided to get it. Turned out that Jack saved me $3K when my car was totaled in an accident. Post accident Jack was a fantastic support. The only reason I left First Rate is that they don't have USAA as an auto insurance option (at least when I asked). Jack and First rate are well.....First Rate. read more

I have been working with the most helpful and honest and very customer service oriented insurance agent, Clint,for 2 years. He help me to get the better deal on home and cars insurance which immediately save me $800 a year. He explained and walked me through my plan. He even emailed me all the steps I need to follow after I switched one plan to another plan. My mortgage company tried to ask me to switch to their insurance, I asked if they can get me a quote which is cheaper than Clint has offered to me I will switched. After they worked on the quote, they told me that Clint's quote is the best and cheapest in Washington stated. All the staff at first rate are very nice, kind and helpful and very customer service. Very good with return phone call and follow up. Thanks to Jamie ( secretary) for all your help. Highly recommended!!!!, read more