I really was reakkyt impressed that Mai persevered to get the quote to me when the email did not…read moreShe has very interesting options that may also save many with unfamiliar companies. I abided by the decision for the client, but recommend her nonetheless.

From the owner: Evergreen New Life Agency is more than just an average Insurance Agency. We want to take the burden…read morefirmly off our clients’ shoulders by providing the best coverages available that we can offer. We believes that listening and to truly understand our clients' needs is the best way to protect them in a long run. Honesty and transparencies are our mottos. As a one-stop Insurance Agency with years of experience managing a wide-range of risk and exposures, we have the skills to ensure our clients receive exceptional coverage. To keep your loved ones safe and to protect your assets, contact us to find out how we can help. Our team of experts is waiting to hear from you.

On August 28th, I called the Olson agency because my father died and I needed insurance information…read moreto file my dad's 2016-2023 taxes for the IRS. I was told the agent needed to respond by email, so I sent a message. The following day the agent responded that it may be difficult given the nine year window. While somewhat understandable, we also live in the digital age where this information is often one click away. Regardless, I responded I needed anything with tax implications. Almost a week later, I get a response it will take another week. I'm sorry, but while I understand this included Labor Day weekend, it should not take two weeks to get this information. It took less than 48 hours to my dad's payment history from Puget Sound Energy, Recology, Seattle Utilities, and King County Property Tax and those are bigger organizations not known for their speed. To add insult-to-injury, as I continued sorting through my dad's paperwork, I happened to find papers in 2024 for a $1,600 transaction premium. This wasn't information wasn't included in the email sent, which means I can't write it off. And it makes me suspicious if there was more not shared. I'm not clear why it's worth paying a premium for their service when you can't get reasonable service when you need it. Go look at the rest of the Yelp reviews and you'll see that with these issues, I'm not alone. Instead, I'd consider another insurance company.

I received a letter from Jeremy Olson about how I could reduce my homeowner's insurance and decided…read moreto respond to him at jeremyolson@allstate.com. No response from him or his agency whatsoever, which makes me think the letter I received is a scam. However, the email wasn't rejected so I assume it went to the right person as directed in the correspondence. What is dismaying is the lack of response and based on many of the reviews I am reading, perhaps this is divine order. I would suggest that if anyone receives a letter from Jeremy to simply shred and move on because you won't receive any response from him or Allstate.

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

"Update" So it's been a whole month since the hit and run…read moreaccident and I have talked to no one more that ten mins. I have discovered Copart tried to pick up my car and I haven't received any numbers yet, nor a call. Just an email from an unknown sender from the firm asking for me to sign papers for power of attorney to release my control of the car and let them decide what they are goi g to treat my case and pay me off. This is crazy so I decided to still make these payments and find something to represent me with this developing problem. Anything any leads are welcome to reach out to me. Have a great day.

Horrible scammers. Can't honer quotes and refused to remove a vehicle from my policy and charged me…read morefor an entire month that I didn't have it. I had called them to remove it immediately after selling it. RUN AWAY FROM THESE PEOPLE

Chris is a life-saver. I volunteer on my condo's Home Owner's Association board. I recently…read morereceived a letter from a lawyer with a claim from another insurance company saying we were responsible for water damages to an owner's unit. It was a considerable amount of money and in no way our fault. The resident's insurance agency (to go unnamed) failed to go after the person who was actually at fault for the damage and decided to come after our HOA instead. Chris walked me through the entire process of responding to the attorney letting them know legally why the HOA/condo building wasn't at fault. There's NO WAY I would have known this without his expertise. He answered all of my questions and volunteered to be copied on the correspondence in case anything additional comes up. It was so reassuring to have someone SO knowledgeable on our side. Someone who could help us defend ourselves against false claims. I truly appreciate his help, professionalism, knowledge and sense of urgency. He absolutely saved me from having to deal with this mess and from our HOA having to pay money for something that clearly wasn't our fault. He's definitely someone we can trust and will continue to do business with in the long term. Thanks Chris & Carter!! You two make an awesome team. Heidi

I have been wanting to write this review for a long while and just kept forgetting (sorry), SO…read moretoday someone asked me who I have insurance through and I said CHRIS GIBBENS STATE FARM...as I always do and it reminded me! Hands down this is the best insurance agent around...Love, love, love them! Chris and his entire staff are amazing and their prices are fantastic! They are quick to respond and will never ever leave you hanging!! Forget the others call here first, you will not be disappointed!

I've been a State Farm customer for several years through 4 different states and always has had…read moregreat experience with the company in general. I recently moved to Florida, and everything that could have gone wrong, went wrong when setting up a policy with another vehicle in the new state. I've gone back and forth for WEEKS with a local Miami agent and still no movement has been made. I finally called Derek, since he was my previous agent before I moved to Miami two months ago, and he was able to fix everything for me within the DAY!!! He is a true GEM to any company he works for. One of the main selling points of State Farm is their customer service. Also why I'm willing to pay a higher premium over the years compared to other insurance company. I was truly on my last string with State Farm and he honestly is the only reason why I havent switched providers after the whole headache I just went through.

Horrible when you actually need help…read more I was told by my insurance agent to file a claim under the belief I wouldn't be charged my deductible due to me not being at fault for the claim. Unfortunately, I ended up paying my deductible which happens. I was then told AFTER everything that for 50 cents more I could have changed my policy to avoid paying hundreds of dollar. Furthermore, I was told over the phone that this sort of thing should have been brought up to me in an annual review with my agent. In 6 or 7 years here I never once had any sort of discussion like this. Then, they then said it was on me to initiate these talks to review my policy. Seriously?? Avoid this office and don't waste your money here.

Pam Croft and the Chris Elliott Insurance Agency has been incredible for my family business. They…read moreare always proactive, quick to respond and to take action. Ever interaction we've had over the last 10 years have been incredible. We feel completely supported and know they have our business best interest in mind always.

In a world filled with bots and service reps who read through an algorithm whether it applies or…read morenot, working with Libby has been wonderful. The insurance company itself has been challenged to follow straightforward instructions, but Libby has been my tireless and sympathetic advocate. I'm going to explore switching all of my insurance needs to this agency.

When I moved to Seattle, I bought an older home in Magnolia. The home had the outdated knob and…read moretube wiring, which is impossible to find a homeowners policy for. I called Magnolia Insurance Agency, located in the Village in Magnolia. Ms. Toni Matous, the insurance agent, explained the whole process of how to get a homeowner's policy for older homes in Seattle. I didn't know there are insurance companies willing to take the risk. It was wonderful! Toni took us through our options and we were able to present to the bank an insurance policy they approved of. Now.... fast forward 6 years. We've updated and renovated our home. Toni came and did a walk-through. She told us what we needed to change on our policy. She is very thorough and understands that homeowner's policies evolve. Toni cared about our home, most agents wait for you to call them, but she wants to make sure the investment of your home is properly insured. Magnolia Insurance Agency and their agents are exceptionally professional. I advise all my friends who purchase older homes in the Seattle area to call them.

It would be impossible for me to be more positive about my experience with Magnolia Insurance…read more After years of half-hearted representation I found Brydie Anderson and she has impressed me over and over again with her diligence, professionalism, and wonderful advice. I really feel that she is my advocate in the confusing world of insurance. Brava!!

Great experience working with Melanie Perez from State Farm (Rusy Dubose & Karrie Dubose agency)…read more She has gone above and beyond working with me as I had to change my car insurance and helped me get a better rate. I also love that she proactively reached out to me to confirm one of my cars was no longer needed for insurance purposes. This level of customer service is not something I see often and grateful to have found this group.

I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about…read moreclients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome.

One thing to keep in mind about insurance companies is that you should avoid the insurance…read morecompanies that you constantly see advertised on TV. What you're seeing is a company that spends a lot of money on advertising rather than lower premiums and paying a proper amount for your car repair after an accident. If you see them on TV constantly, avoid them.

Extremely Disappointed After More Than 10 Years with PEMCO…read more I have been a loyal PEMCO Insurance customer for over 10 years, and I am extremely disappointed with how they have treated me. PEMCO recently decided not to renew my homeowners insurance policy following a roof inspection conducted without my prior knowledge. They cited some moss and the age of my roof as reasons for requiring a complete roof replacement, even though my roof is still in decent condition, with no leaks or known issues. I find this demand unreasonable, especially considering that I have never filed a claim during my entire time with PEMCO. On top of that, they have increased my insurance premiums significantly year after year. After more than a decade of loyalty, I expected better treatment and consideration. Instead, PEMCO has chosen to lose a longtime, claim-free customer over a roof that is currently functioning without problems. I will be taking my business elsewhere. It is unfortunate that PEMCO does not seem to value its loyal customers until they are gone.