John Kennedy , is my new agent…read more TOP SHELF very professional and courteous. we changed insurance companies today and saved enough$$ to say yes with better coverage and less out of pocket. He is very easy to do business with ,and you Should give him a chance to give you a quote Thanks again

On August 28th, I called the Olson agency because my father died and I needed insurance information…read moreto file my dad's 2016-2023 taxes for the IRS. I was told the agent needed to respond by email, so I sent a message. The following day the agent responded that it may be difficult given the nine year window. While somewhat understandable, we also live in the digital age where this information is often one click away. Regardless, I responded I needed anything with tax implications. Almost a week later, I get a response it will take another week. I'm sorry, but while I understand this included Labor Day weekend, it should not take two weeks to get this information. It took less than 48 hours to my dad's payment history from Puget Sound Energy, Recology, Seattle Utilities, and King County Property Tax and those are bigger organizations not known for their speed. To add insult-to-injury, as I continued sorting through my dad's paperwork, I happened to find papers in 2024 for a $1,600 transaction premium. This wasn't information wasn't included in the email sent, which means I can't write it off. And it makes me suspicious if there was more not shared. I'm not clear why it's worth paying a premium for their service when you can't get reasonable service when you need it. Go look at the rest of the Yelp reviews and you'll see that with these issues, I'm not alone. Instead, I'd consider another insurance company.

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

One thing to keep in mind about insurance companies is that you should avoid the insurance…read morecompanies that you constantly see advertised on TV. What you're seeing is a company that spends a lot of money on advertising rather than lower premiums and paying a proper amount for your car repair after an accident. If you see them on TV constantly, avoid them.

Extremely Disappointed After More Than 10 Years with PEMCO…read more I have been a loyal PEMCO Insurance customer for over 10 years, and I am extremely disappointed with how they have treated me. PEMCO recently decided not to renew my homeowners insurance policy following a roof inspection conducted without my prior knowledge. They cited some moss and the age of my roof as reasons for requiring a complete roof replacement, even though my roof is still in decent condition, with no leaks or known issues. I find this demand unreasonable, especially considering that I have never filed a claim during my entire time with PEMCO. On top of that, they have increased my insurance premiums significantly year after year. After more than a decade of loyalty, I expected better treatment and consideration. Instead, PEMCO has chosen to lose a longtime, claim-free customer over a roof that is currently functioning without problems. I will be taking my business elsewhere. It is unfortunate that PEMCO does not seem to value its loyal customers until they are gone.

I've been a State Farm customer for several years through 4 different states and always has had…read moregreat experience with the company in general. I recently moved to Florida, and everything that could have gone wrong, went wrong when setting up a policy with another vehicle in the new state. I've gone back and forth for WEEKS with a local Miami agent and still no movement has been made. I finally called Derek, since he was my previous agent before I moved to Miami two months ago, and he was able to fix everything for me within the DAY!!! He is a true GEM to any company he works for. One of the main selling points of State Farm is their customer service. Also why I'm willing to pay a higher premium over the years compared to other insurance company. I was truly on my last string with State Farm and he honestly is the only reason why I havent switched providers after the whole headache I just went through.

Horrible when you actually need help…read more I was told by my insurance agent to file a claim under the belief I wouldn't be charged my deductible due to me not being at fault for the claim. Unfortunately, I ended up paying my deductible which happens. I was then told AFTER everything that for 50 cents more I could have changed my policy to avoid paying hundreds of dollar. Furthermore, I was told over the phone that this sort of thing should have been brought up to me in an annual review with my agent. In 6 or 7 years here I never once had any sort of discussion like this. Then, they then said it was on me to initiate these talks to review my policy. Seriously?? Avoid this office and don't waste your money here.

This is a review surrounding the quote process, as I ultimately didn't go with Spangler but had a…read moregreat experience. I called for a quote and spoke with Cathy, who was very friendly and engaged. Out of all the insurance agents I spoke with, Cathy asked the most relevant questions and seemed to truly care to try and get us the best rates. She also genuinely seemed happy for our new first home. Cathy got back to me with quotes within a few hours. They were great quotes. Ultimately it didn't work for us as we went with our father-in-law's agent, but the rates were very competitive and the experience overall was great. I can tell this is a quality firm.

Our daughter recently moved from Pennsylvania to Washington state, and we were looking for some…read morequality, caring, personal service in an insurance agent. We really lucked out in finding Spangler Insurance! Both Tom and Cathy were extremely helpful, very prompt in responses, and very willing to answer questions. They seemed to completely understand that a move is no easy matter and that we had lots of questions. But no worries ... Tom and Cathy took a confusing situation for us (a move to another state) and made the insurance part of that a simple matter. I would highly recommend Spangler Insurance! If you are looking for personal attention and a concern for customer satisfaction, you will find it here.

I really was reakkyt impressed that Mai persevered to get the quote to me when the email did not…read moreShe has very interesting options that may also save many with unfamiliar companies. I abided by the decision for the client, but recommend her nonetheless.

From the owner: Evergreen New Life Agency is more than just an average Insurance Agency. We want to take the burden…read morefirmly off our clients’ shoulders by providing the best coverages available that we can offer. We believes that listening and to truly understand our clients' needs is the best way to protect them in a long run. Honesty and transparencies are our mottos. As a one-stop Insurance Agency with years of experience managing a wide-range of risk and exposures, we have the skills to ensure our clients receive exceptional coverage. To keep your loved ones safe and to protect your assets, contact us to find out how we can help. Our team of experts is waiting to hear from you.

Hi. This is Louise Sullivan…read more I have Safeco (Liberty Mutual) Insurance through the Crest Insurance Agency in Tucson. Crest has been very helpful in setting up my insurance for me. I now have damage to my roof from hail and storm, and the Claims Adjuster William Parker stated it also had other circumstances associated with the roof. I was told by Mr Parker that the roof would be totally replaced in the amount of $xx. Instead, the settlement received was in the amount of $x; half the size of what was told to me. My happiness over Safeco is now very sad. I am assuming since Safeco Insurance is a very reputible company, and recommended to me by Crest, that this issue will be solved and resolved. I will recommend Safeco again at the time that this roof issue is resolved, and then move the star rating to five stars, when that time occurs. Bye for now!

Every time we have a glass claim, we are told we need to download an app and take pictures of a…read morechip in the windshield! Until I do this, I am told I cannot set a scheduled time to get the damage repaired! Of course, now the starburst in the windshield has the potential to turn into a crack that requires the windshield to be replaced. Meanwhile, I don't receive the required "text," and I am told to call 800-561-0198 to have it resent, only to discover they are closed in the afternoon! Safeco's process and communication for getting a simple glass claim and repair completed are appalling and pathetic! It would seem that after using Safeco for over 30 years and paying them over $5400 a year for insurance, they would provide better service. As their service continues to decline, it appears we need to find another insurance company. Obviously, we do not matter to this company, and after getting the runaround from their phone representatives, they have no interest in us as customers.

Pam Croft and the Chris Elliott Insurance Agency has been incredible for my family business. They…read moreare always proactive, quick to respond and to take action. Ever interaction we've had over the last 10 years have been incredible. We feel completely supported and know they have our business best interest in mind always.

In a world filled with bots and service reps who read through an algorithm whether it applies or…read morenot, working with Libby has been wonderful. The insurance company itself has been challenged to follow straightforward instructions, but Libby has been my tireless and sympathetic advocate. I'm going to explore switching all of my insurance needs to this agency.

I am Meiping Li . I am so appreciated with Kim 's quality service . I will recommend her to my…read morefriends.

Great insurance agent!!!! It's so hard to find responsible agents these days, esp after they sell…read moreyou a policy, customer service is nearly none, but it's completely opposite here at Safeinsur. Every time I need a document or have a question regarding my insurance policy, they always answer me promptly, and go extra miles to help me out. I feel like I am always taken care of with them. The price is also very compatible.

"Update" So it's been a whole month since the hit and run…read moreaccident and I have talked to no one more that ten mins. I have discovered Copart tried to pick up my car and I haven't received any numbers yet, nor a call. Just an email from an unknown sender from the firm asking for me to sign papers for power of attorney to release my control of the car and let them decide what they are goi g to treat my case and pay me off. This is crazy so I decided to still make these payments and find something to represent me with this developing problem. Anything any leads are welcome to reach out to me. Have a great day.

Horrible scammers. Can't honer quotes and refused to remove a vehicle from my policy and charged me…read morefor an entire month that I didn't have it. I had called them to remove it immediately after selling it. RUN AWAY FROM THESE PEOPLE