I needed home insurance along with earthquake... OMG.... This San Diego office with a Seattle address is a waste of time. I had a three week window to find an insurance before the other policy expired... Dusty? Could not return a phone call 3 TIMES!!!! Good lick to a business with POOR customer service! read more

Wish everyone worked like they do! We've been with BIG since our Belltown apartment renters insurance, and grown into homeowners and cars... always getting friendly and efficient service and I can say with confidence that I feel fully assured as well as insured with Fernando an email away. read more

My former insurance company had increased my annual condo insurance by 25%, so I contacted BIG for a quote. Holden was quick to respond and very thorough in producing a quote for coverage that was more extensive than what I'd had before while still saving me money. He answered all of my questions quickly, did solid research and advised me on questions to ask my former insurance company so that could better understand my policy. Great service, and I totally recommend BIG (and Holden!). read more

I'm shocked. My experience with most insurance businesses has led me to equate it used car salesmen. They sniff you out and only care about the sale - by ripping you off. Here's what happened. I needed commercial auto insurance. I personally called: - geico - progressive - farmers - hartford - veracity None of them said they will insure us for just auto only. So I had to go to local brokers and agents - the last thing I wanted to do. I contacted an agent for: - insurance northwest - farmers - 3 other places that I won't name as they run their own business under their own name - lastly BIG Seattle For two 20 yr old vans with 200k+, used 1 mile a day roundtrip to drop off packages at the post office, needing only the cheapest insurance possible. All agents quoted me $4000-6000. Ridiculous. Then I get a call from Belltown and rather than tossing me a quote, they took 10 minutes to call me, understand our business and provided a quote for $1800 from the same big company. Boom. Signed, sealed, delivered. Moving over all my insurance to them soon. Other insurers, read and learn - that's how you win business. read more

Moved to CA mid last year and State Farm's auto and home insurance rates were so high out here so I did some rate shopping. I spent a lot of time getting quotes from almost every company Google provided me info on and Belltown came out on top, using one of those companies I had separately gotten a quote on. They must get a discount of some sort because even when I called the company personally (out of incredulity), and spent time getting another quote, I couldn't even get the same price Belltown did. So of course I enrolled through Belltown. Better pricing, I can email or call Ed with any question or task during business hours without going though a million phone menu options, and get quick response! I haven't gotten into any accidents and there was one question Ed where apologized and said I had to call the insurance company directly but that experience was surprisingly painless. So far only positives! read more

RE: Weston Sprigg Three cheers for Weston! I work for a captive insurance agency whose rules are very strict when it comes to SR22 filings. One of my clients needed an SR22 and we couldn't accommodate this request. I called another well-known high risk insurance broker who reluctantly offered a quote. I then called Weston who took a ridiculous amount of time out of his day to quote identical coverages to what the client had (without passing judgment) and checking a variety of companies. When we decided to go through Weston he then went through the options to make the insurance more affordable. I can't say enough good things about my experience. I had a young client in the office who in the matter of an afternoon found out his drivers license was suspended, I couldn't give him the insurance he needed and then he found the insurance through Weston for a price he could afford. This would never had happened if Weston hadn't taken the time to answer our questions and walk us through the options. read more

As I have returned to owning a vehicle, I was unsure about which policies best suited my needs. Mr Fernando Garibay took time to explain all situations per policy which provided me the information I required to make the best choice. He periodically checks in with me to see if there's more him and BIG can do. Great service, Fantastic Follow-up, Fabulous Staff - Highly recommend Belltown Insurance Group! read more

Todd was great in getting a great rate and coverage for our business. We nolonger have to pay the excessive rate on our copier machine on our lease. Saved us over $500 per year just on the copier. read more

Todd Comer and his partners do a great job with service and insurance product knowledge. My home was tricky to insure since it was built in 1906 and has knob and tube wiring throughout. Todd and his partners located a great carrier and got me coverage when other companies couldn't. I also have my auto insurance with BIG and wouldn't dream of working with any other company. read more

I had a great experience with Holden. He was quick and thoughtful of my time. He found me a great option for renters, which saved me money, and other options for car insurance. He was very easy to work with and did not try to sell me anything I didn't need. I highly recommend him! read more

Worked with MARY at BIG. Great attitude - extremely helpful and took the time to explain many options. The whole staff was friendly and quick to respond. You won't find better service - definitely give these guys a shot at your insurance needs. Ask for MARY! read more

We've had all our insurance products placed through BIG, for many years. Holden Knecht is our agent. We recently purchased a house. There's so many documents that go into that and Holden was on it so that we had nothing to worry about, when it came to insurance. Highly recommend him and his agency!! read more

I had a good auto insurer years ago and then one day got a call from an agent there who said they were going out on their own. After assuring me he could do a comparable/better job, I figured I could always which back if not. So I went with him. He is James Monheimer now of Belltown Insurance Group. He is a broker. Fast forward 2 or 3 years and I (finally) notice I'm now paying two thirds more for the same insurance, but now via another agency. So I go back to my original auto insurer and the original rate. Soon as I do, guess who I get a call from? (And how does he know I switched?) "Oh, i know a great agent at this place, your gonna...." I tell James, "Not interested" Moral is this guy was patient, but I suspect he figured my attention would wane, especially with direct withdrawal, and wouldn't notice my rate going up, or would forget what I was originally paying, or whatever.....and he could get my money. And he did, until I called my old insurer and sure enough, my original low rate was sitting right on the table, waiting for me to snap out of it. Should never have left..... My response doesn't stop James from sending me all these quotes form 7 or 8 insurance agencies, complete with great low rates. Well, where was James with these great rates for all these years? What the hell is the purpose for having an agent if they won't occasionally do something in your interests? Is it really waiting game, until they think they got you, then raise rates? I doubt there is one good reason to have an auto insurance agent. And I have my doubts about a lot of brokers, especially their long term agendas, though I know some who have answered well in the short term Think about it, a representative at the insurance agency is no less "personal" than an agent, whom I doubt you'll hear from until you threaten to switch, and so, why the middleman? Plus on this page full of quotes James sent me, I notice "Credit Scored: Yes". Well he wouldn't tell me what that meant, and soft hit though it is or would be, it is illegal for them to have your credit run without your authorization. You can call the Department of Insurance if you have a problem with these people. Hope this episode helps you make a better decision. :) read more

At one time I gave this place 5 stars, because I had an initial bad experience with a representative who was too lazy to do his job, and the owner stepped into fix things. But after dealing with this company for a few years, I can say that the initial bad experience has been the real theme. I have had to change information or my address on my policies a few times, and each time the owner has been a real $@!* about it, whining about how much time it takes just to change an address. Hey, buddy, if the insurance companies make that a hassle for you, 45 minutes or whatever you complained to me about, then take it up with them. I'm the one paying you to manage these things. Even worse, I discovered after the fact that that on one such occasion instead of changing my address, the owner decided it would be easier to just not do it. My renewal notice was sent to my old address and the policy was cancelled because I never received it. Thanks for helping me with my business and insurance needs, BIG! I made sure the insurance carrier knows what a great job you are doing, as well. read more

Called two days ago to ask about an umbrella policy. Spoke to someone who said he would do a little research and call me within an hour. Hmmm...still waiting two days later. read more

Great trustworthy group. I have sent a few friends there and they have been very satisfied. You can overpay or underpay and not be insured correctly when buying insurance- these guys really pay attention and know their business. I insure my apartment building and pay a few thousand dollars less than i was previously for better insurance. When people care it makes a difference. They do care! read more

I worked with Todd at Belltown Insurance and couldn't be happier. He really took the time to educate me and learn about my insurance needs. Would not hesitate to do business again or refer my friends. read more

I have been very taken care of by Holden. He is a great communicator and timely with his replies. He has consistently been there when I needed him and helped me save some dough in the long run. Recommended! read more

I love these guys. They care about you and will spend the extra time to look for better deals and educate you about your coverage

Todd was great to work with. We recently purchased a new home and he was very helpful working with us to find the best coverage for our needs. We feel confident that we are properly insured with great rates. I recently moved our car insurance over to BIG as well after 13 years with another company. Great service. Knowledgeable. Highly recommended! read more

I was referred to Todd from a friend and I was so glad. Todd is Reliable, trust worthy and he saved me $80 a month from American Family ( I do not have a perfect driving record). Todd is quick to do what you ask and always gets it done. Their claim service also has been excellent. I highly recommend Belltown Insurance to anyone. read more

I have had my insurance policies with this group for several years. They always look out for me as an independent agency. Just purchased a new vehicle and had my insurance card sent before I even left the dealer. All my needs are addressed in a timely and efficient manner by my agent Fernando. read more