I needed home insurance along with earthquake... OMG.... This San Diego office with a Seattle…read more address is a waste of time. I had a three week window to find an insurance before the other policy expired... Dusty? Could not return a phone call 3 TIMES!!!! Good lick to a business with POOR customer service!

Wish everyone worked like they do! We've been with BIG since…read moreour Belltown apartment renters insurance, and grown into homeowners and cars... always getting friendly and efficient service and I can say with confidence that I feel fully assured as well as insured with Fernando an email away.

On August 28th, I called the Olson agency because my father died and I needed insurance information…read moreto file my dad's 2016-2023 taxes for the IRS. I was told the agent needed to respond by email, so I sent a message. The following day the agent responded that it may be difficult given the nine year window. While somewhat understandable, we also live in the digital age where this information is often one click away. Regardless, I responded I needed anything with tax implications. Almost a week later, I get a response it will take another week. I'm sorry, but while I understand this included Labor Day weekend, it should not take two weeks to get this information. It took less than 48 hours to my dad's payment history from Puget Sound Energy, Recology, Seattle Utilities, and King County Property Tax and those are bigger organizations not known for their speed. To add insult-to-injury, as I continued sorting through my dad's paperwork, I happened to find papers in 2024 for a $1,600 transaction premium. This wasn't information wasn't included in the email sent, which means I can't write it off. And it makes me suspicious if there was more not shared. I'm not clear why it's worth paying a premium for their service when you can't get reasonable service when you need it. Go look at the rest of the Yelp reviews and you'll see that with these issues, I'm not alone. Instead, I'd consider another insurance company.

I received a letter from Jeremy Olson about how I could reduce my homeowner's insurance and decided…read moreto respond to him at jeremyolson@allstate.com. No response from him or his agency whatsoever, which makes me think the letter I received is a scam. However, the email wasn't rejected so I assume it went to the right person as directed in the correspondence. What is dismaying is the lack of response and based on many of the reviews I am reading, perhaps this is divine order. I would suggest that if anyone receives a letter from Jeremy to simply shred and move on because you won't receive any response from him or Allstate.

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

One thing to keep in mind about insurance companies is that you should avoid the insurance…read morecompanies that you constantly see advertised on TV. What you're seeing is a company that spends a lot of money on advertising rather than lower premiums and paying a proper amount for your car repair after an accident. If you see them on TV constantly, avoid them.

I recently had to deal with PEMCO's customer service and the staff were not knowledgeable, gave me…read morewrong information and it took me over two months to get things resolved. I do not recommend them as a company.

Horrible when you actually need help…read more I was told by my insurance agent to file a claim under the belief I wouldn't be charged my deductible due to me not being at fault for the claim. Unfortunately, I ended up paying my deductible which happens. I was then told AFTER everything that for 50 cents more I could have changed my policy to avoid paying hundreds of dollar. Furthermore, I was told over the phone that this sort of thing should have been brought up to me in an annual review with my agent. In 6 or 7 years here I never once had any sort of discussion like this. Then, they then said it was on me to initiate these talks to review my policy. Seriously?? Avoid this office and don't waste your money here.

Bait & Switch Called for State Farm quote on Landlord…read moreInsurance because my insurance providers don't offer it. Dealt with nice but ditzy associate, who gave me a quote which was best price thus far. Called back to buy policy, but now price was about 15% higher. When I questioned this the associate gave me an unintelligible rationale for it. I went ahead with policy buy, only to receive a new additional invoice from them days later with yet another 15% or so increase. This time I pressed for explanation, only to get the ol' "I'm sorry I can't get you to understand this" tactic. Maybe treating people like they're idiots is a strategy which somehow pays, but not from me.

This is a review surrounding the quote process, as I ultimately didn't go with Spangler but had a…read moregreat experience. I called for a quote and spoke with Cathy, who was very friendly and engaged. Out of all the insurance agents I spoke with, Cathy asked the most relevant questions and seemed to truly care to try and get us the best rates. She also genuinely seemed happy for our new first home. Cathy got back to me with quotes within a few hours. They were great quotes. Ultimately it didn't work for us as we went with our father-in-law's agent, but the rates were very competitive and the experience overall was great. I can tell this is a quality firm.

Our daughter recently moved from Pennsylvania to Washington state, and we were looking for some…read morequality, caring, personal service in an insurance agent. We really lucked out in finding Spangler Insurance! Both Tom and Cathy were extremely helpful, very prompt in responses, and very willing to answer questions. They seemed to completely understand that a move is no easy matter and that we had lots of questions. But no worries ... Tom and Cathy took a confusing situation for us (a move to another state) and made the insurance part of that a simple matter. I would highly recommend Spangler Insurance! If you are looking for personal attention and a concern for customer satisfaction, you will find it here.

I really was reakkyt impressed that Mai persevered to get the quote to me when the email did not…read moreShe has very interesting options that may also save many with unfamiliar companies. I abided by the decision for the client, but recommend her nonetheless.

From the owner: Evergreen New Life Agency is more than just an average Insurance Agency. We want to take the burden…read morefirmly off our clients’ shoulders by providing the best coverages available that we can offer. We believes that listening and to truly understand our clients' needs is the best way to protect them in a long run. Honesty and transparencies are our mottos. As a one-stop Insurance Agency with years of experience managing a wide-range of risk and exposures, we have the skills to ensure our clients receive exceptional coverage. To keep your loved ones safe and to protect your assets, contact us to find out how we can help. Our team of experts is waiting to hear from you.

Every time we have a glass claim, we are told we need to download an app and take pictures of a…read morechip in the windshield! Until I do this, I am told I cannot set a scheduled time to get the damage repaired! Of course, now the starburst in the windshield has the potential to turn into a crack that requires the windshield to be replaced. Meanwhile, I don't receive the required "text," and I am told to call 800-561-0198 to have it resent, only to discover they are closed in the afternoon! Safeco's process and communication for getting a simple glass claim and repair completed are appalling and pathetic! It would seem that after using Safeco for over 30 years and paying them over $5400 a year for insurance, they would provide better service. As their service continues to decline, it appears we need to find another insurance company. Obviously, we do not matter to this company, and after getting the runaround from their phone representatives, they have no interest in us as customers.

My 85-year-old mother just got her policy for her Lexus and they were going to charge her 13,000 a…read moreyear for her policy. She drives about twice a week to church into the grocery store and has a perfect record. When shopping around other companies were around the 900 dollar a year range! I was pretty livid and called the company to find out if there was a misprint or some thing wrong with this cost. To which they replied no we just periodically have to up our rates and this is the current policy we offer. I am livid. To say the least I canceled our insurance and went with one of the many $12,000 less insurance companies

Pam Croft and the Chris Elliott Insurance Agency has been incredible for my family business. They…read moreare always proactive, quick to respond and to take action. Ever interaction we've had over the last 10 years have been incredible. We feel completely supported and know they have our business best interest in mind always.

In a world filled with bots and service reps who read through an algorithm whether it applies or…read morenot, working with Libby has been wonderful. The insurance company itself has been challenged to follow straightforward instructions, but Libby has been my tireless and sympathetic advocate. I'm going to explore switching all of my insurance needs to this agency.

I am Meiping Li . I am so appreciated with Kim 's quality service . I will recommend her to my…read morefriends.

Great insurance agent!!!! It's so hard to find responsible agents these days, esp after they sell…read moreyou a policy, customer service is nearly none, but it's completely opposite here at Safeinsur. Every time I need a document or have a question regarding my insurance policy, they always answer me promptly, and go extra miles to help me out. I feel like I am always taken care of with them. The price is also very compatible.