I had 24 hours to get renter's insurance for a move into a new apartment and within 20 minutes Arthur had me set, had exchanged pleasantries, and had emailed me all of the documentation I needed! And it was $50 cheaper than other insurance I had been quoted! Unbeknownst to Arthur, I had contacted them on Yelp last month and I got the same quotes an personable treatment! This business earns all the hype they have received! read more

I've been meaning to write a review for quite some time now. For many years now, this location and Mr. Schiffer has always been 100% with me; their transparency and communication has made me feel like I know how my money is being spent. I've been loyal to them since day 1 due to their commitment to educate me and direct me into the right direction. Insurance policies can be complex but Mr. Schiffer makes it easy and fun! Ask around, they are the best! Its one stop insurance shop. John L. read more

These people are the best!! I always have my laptop insured through them as a personal article policy. My previous laptop was stolen out of my car in Southcenter about 6 months back. My car insurance wouldn't cover things inside the car, just the damage done to the car. I had a check in the mail a few days later and I didn't have to pay a deductible!! The best thing is that when I bought a replacement laptop, this office was happy to put the new laptop on my policy. Now it is covered for the same yearly price as the last one and I have peace of mind in case I accidentally damage it or it gets stolen. This office even sent me a congratulatory card when I become a father several months back, all from a quick conversation where I mentioned our sons birth. They really care! read more

So cliche, but statefarm's slogan "like a good neighbor..." really matches up with the Schiffer agency. Arthur is super helpful and kind. I know I can contact him anytime I need to and he'll be there. He is so patient with me even when I have a million questions. read more

Arthur is great. He has a great working knowledge of the insurance profession. It's always a pleasure chatting with him.

I switched to State Farm 5 years ago after being on a family plan with Geico. At the time, I was a bit of a skeptic and was convinced some greasy agent would try to up-sell me into a policy that was beyond my needs. I worked with Arthur who carefully walked me through my options and helped me decide on what was best for me. Not only did I sign up for a car insurance policy but tacked on a much needed renter's policy for good measure (and a great price!). Arthur has been my go-to ever since and has made himself available after-hours, as incidents have come up. I wouldn't trust my insurance with anyone else! read more

Spoke with Arthur who was super helpful and informative through the duration of the call. It's really important to have someone knowledgeable about the different options when choosing insurance. Ended up getting a much better deal for both auto and renters indurance!! read more

I'm rating Brian's office, not State Farm. I've been with Brian's office for just about 4 years, now. Before I was a client of Brian's I had internet based insurance and it just wasn't a pleasant interaction. Since the first day of walking into Brian's office, he made me feel welcome. A very chatty guy with a big heart. Unlike many offices, he seems to actually care about each and every client. Be careful though, he's got jokes!! As far as State Farm goes...They have been a decent company so far and have always paid a claim with little to no questions asked. I don't have any complaints other than the requirements to obtain insurance in the first place are pretty strict and their rates are less than competitive. But then again, with their generous payout if you DO have a loss...well, I can understand the strict guidelines. read more

Great customer service! Any time that I have had a question or concern, the associate's at Schiffer's office have been helpful, patient, and professional. Extremely happy with the whole crew there! read more

I've had a fantastic experience signing up for a car insurance policy here! Arthur, Ranny, and Tiffany are all so knowledgeable, friendly, helpful, patient, and just wonderful. The whole thing ended up being an extremely smooth process and I feel that I have great coverage now for a very fair price. I don't know why you'd look for insurance anywhere else!! read more

Tiffany was terrific! Ethical and informed and received a professional and fair quote. She makes you feel cared for and is an asset for anyone who wants to have an insurance agent who "has your back"! Well done and thank you. read more

I had the pleasure of working with Arthur Schiffer while obtaining a $10K surety bond to become a public notary. It was the last thing I had to take care of prior to sending in my application. I was expecting it to take at least 2-3 weeks since I had heard through other public notaries that the process of getting that was lengthy. Arthur filed the paperwork and had the surety bond to me in 3 days! I was thoroughly impressed with his expertise, efficiency and warmth and plan to seek Arthur's services for any future insurance needs! read more

I've been with Brian's office for the past five years and have been extremely satisfied. He and his staff are extremely friendly, knowledgeable and professional. Every time I've come in to the office they've remembered me by name and have made me feel extremely comfortable and welcome. Brian and his staff have a way of making you feel like you're part of the family, kind of like Cheers, but with insurance instead! They rock! read more

I have met Tiffany and Arthur and can say that they are somebody that I can count on when I need help! They are both very dedicated to helping their customers and doing all they can to make their day a little easier. They are also wonderful people that I enjoy being around. Thank you so much for all your help and kindness!! read more

This is the best experience I've had with an insurance company! I recently moved to Seattle, and called a dozen or so agencies. Arthur is amazing! He made the whole experience fast and easy. He answered all of my questions and concerns, and gave me the best rate I could find! Would highly recommend to anyone. Thank you again Arthur!! read more

I've only dealt with Tiffany at this office on the phone but she is amazing. I just moved here and needed to get my insurance switched over and add on a renter's policy. She was really knowledgeable and kind. Tiffany made sure I had everything I needed and understood it all as well. I just called there with a question about my bill and she remembered me and asked how my new job was going. Amazing customer service!!! read more

I really enjoyed speaking with Tiffany today. She is very nice and very honest, and she gave me great advices. This office is not commission based, and it really shows. I definitely recommend it. =) read more

I found the Schiffer agency to be super helpful when I got my bike stolen. They also were great in reviewing coverage options and providing honest recommendations. We moved from the state otherwise we would still be with this agency! read more

We recently moved to Seattle from California, and wanted to stay with State Farm if we found a good office. From the first phone conversation, Tiffany made the whole process of transferring our policies easy, clear, and fast. They are there to help you get the insurance you need, not to push you to get more coverage. We also needed a quick turnaround to avoid extra insurance fees at our new storage unit facility. Tiffany took care of emailing the information to them herself. So far, we have received nothing but friendly, efficient, reliable service. read more

I will fully admit that I don't understand half of what I need to be a responsible automobile-owning adult; thank god I have Arthur to explain things to me. He's amazingly patient and very good at making everything understandable. If you need someone on your side, I'd definitely recommend Arthur in West Seattle. read more

I have had insurance with Brian since 1992......nothing but good to say about him and his entire office. They are a really great group to deal with, they know the business in and out. read more

I'm giving Brian Schiffer's office branch of State Farm 5 stars, but not necessarily 5 for State Farm itself, although I've been pretty happy with the company as a whole. I've used Schiffer's branch for 8 years now and stayed with them when I moved out of the area because I'd had such great service with them, specifically from the administrative assistant Julia(this woman really knows her stuff as do many insurance office "assistants"). She is really on the ball with calling back promptly, researching quotes, helping file claims or deciding whether or not to do so, and is just plain pleasant to work with--such a relief in an industry that has a reputation of being a pain in the arse. Insurance is one of those things you pretty much have to have if you've a car or house (renting or owning) but it is often something people give just about as much scrutiny in selection as they do a gas station at first glance. If you are in the market for a new insurance agent, you might want to give this branch a shot. read more

I've been insured through Brian Schiffer's office for many years now. Since Brian's son Arthur began to manage the office the commitment to customer service has continued to be helpful and informative. They do a great job of making me feel like a person rather than just another "client." They really do take the time to get to know you and your insurance needs. I'm very satisfied with this business and I always recommend this team of great staff to anyone looking for a new insurance agency! read more

my girlfriend and i moved into a new apartment with a mutual friend. in the process of signing all of the paperwork, we found out that our friend did not have the proper renters insurance proof for us to move in. we already had 80% of our belongings outside of our new apartment, but they would not give us a key until all the papers were signed and all the insurance paperwork were there. Time was ticking down, and the office was going to close. My gf has her insurance with state farm and brian (and arthur). She got a hold of arthur and he signed our friend up with renters insurance over the phone. but we still needed it physically present. and like a superhero, he drove to our apartment with the papers and we were able to move in. with out his EXCELLENT service, we wouldve been out in the seattle rain with all of our stuff. thanks arthur! read more

For many years I have been insured by State Farm. But when I moved and this what I got. I am so disappointed in the service I get from this agency. Now he has turned the day to day operation to his son Arthur. He is not on his clients side. I have now chosen to leave State Farm all together. If you like State Farm please find another agent. These two dolts are not worth your money. read more

Truly grateful for the service provided to me and my girlfriend. We needed to get renters insurance quickly and we received prompt and courteous service...really surprised how convenient the process was. Definitely recommend this office to anyone! read more

Nothing but excellent customer service here. From my initial conversation with Art through the ongoing communication with and assistance from Tiffany (assistant office manager/sales rep), I've felt like a valued PERSON, not just a customer. Tiffany has been a huge help--explaining different processes to me and always following up immediately on voicemails I leave after hours. When I moved to the Northwest about a year and a half ago, it was the first time I had to insure a vehicle--with so many options I had no idea where to start. I'm thrilled that my partner found Brian Schiffer's StateFarm office when we first moved to West Seattle and I look forward to continuing to utilize their services in the future. read more

I agree, when I moved to Seattle, I called at least 5 State Farm offices, Brian's office was the only office that called back! They got my business. Julia was great I don't think she is there any longer though, shame. read more