Over 3 years, Trucordia/Secord has provided outstanding, reliable service - they truly work for…read moretheir clients, with helpful claims advice, and finding an outstanding alternative to the "big name" insurance companies that treated us very shabbily. You can trust them to work for you in finding the best insurance solutions for your particular requirements.

Miranda didn't respond with an auto insurance quote for 10 days and then only after I followed up…read more She sent an email with a quote that was $500 more than my current insurance with no explanation as to why she would recommend them! Why would you do that?? That is a terrible business practice. I will not use them again.

Thank you Kris for you incredible help year after year. I always have the best service from all in…read morethe office when needing info or having a question. I have been in the car business 23 plus years and have done business with many companies. Mt rate has gone down the last two years as my agent is always looking at rates for me as I have my 22 year old daughter on my policy. Thank you again!!! Jackie Walton

I've been a customer for over a decade. My original agent left but i…read moreI returned and received amazing service from Laura Young. Highly recommend!

Health insurance is complicated - and the insurance companies are intentionally not helpful in…read moredelivering the information you need to get the best coverage at the best price. . . . enter Gary Franke. He doesn't wear tights and a cape, but he's my Insurance Super Hero. He's obtained insurance for people with unique needs, and knows more than the insurers do about their coverage and quality. I consult with Gary every year for my family's health insurance needs as we get older and the kids need their own deal. I like him more every time I work with him. Plus, he's a super-nice person. Other than that, I've got nothing good to say about him. ;-)

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Great experience working with Melanie Perez from State Farm (Rusy Dubose & Karrie Dubose agency)…read more She has gone above and beyond working with me as I had to change my car insurance and helped me get a better rate. I also love that she proactively reached out to me to confirm one of my cars was no longer needed for insurance purposes. This level of customer service is not something I see often and grateful to have found this group.

I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about…read moreclients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome.

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

Very impressed with the staff knowledge and responsiveness. Nicole was so helpful and was very…read morepatient with my schedule and took the time to answer all of my questions. I highly recommend this agency for all of your insurance needs.

Great customer service handling all my auto/house insurance. People are very nice and friendly at…read morethis agency and respond to email/phone very quickly with clear explanations. Very professional and patient.

We have worked with Carter for over 15 years. He is terrific…read more Fortunately, we have not needed to use our life insurance, and hope to never have to (but of course, that's silly). Talking about life insurance, death, wills, plans in the event of, all that stuff is not really easy. But I have always taken comfort in the idea that if we did need to access it, I could call Carter directly and would be taken care of. We meet with Carter every few years to update things as our family changes, and I don't feel like I need to remind him about who we are or our family situation. I have another small policy through work, and that's an automated system that I would not even know who to call... Saying he's like part of the family would be cheesy, because he's not. But more importantly, he would be the one taking care of my family in the event that I could not. That's a pretty important person, and I am glad it's him.

I contacted the Pacific Insurance Group about Term Life Insurance for my daughter and son-in-law…read more They provided exactly the information I was looking for. Carter arranged a Zoom conference call and we could talk and see each other. All my questions were answered and I felt that these are people who will listen and then look for the best options for me. They zeroed in on my challenges and gave me specific option. Highly recommended when you need personal service.

So appreciate Monica's patience and awesome customer service. She is a pleasure to work with. I…read morehave been dragging my feet for 12 months to get my auto and renter policy switched over to State Farm to enable me to add my new driver to auto policy at a reasonable rate (savings of $570). Thank you, Monica!

Having recently moved my wife and I went to Tim Crabtree to get Renters insurance. Spoke to Jonas…read moreWright, he was knowledgeable, very thorough. we will be returning to Tim Crabtree State Farm for our insurance needs.

I'm a small business owner in Bellevue, and I needed to make a change to my existing policy. The…read morebroker we started with was unresponsive and when he did respond, gave me information that seemed suspicious and would also have drastically increased my premiums. I called Dee at Pro Benefits and she jumped on helping us on the spot. Within an hour of our first conversation, she sent me an update on the steps she'd taken to look into a solution. All of this was in the middle of the COVID-19 early days of the shutdowns, and while she was working remotely. I felt like a valued client before I was ever an official client at all! By the end of the day I'll have officially ditched the other guy and switched to Pro Benefits. I have high standards for professionalism and service as a business owner myself. These folks impressed me.

The feeling when you've found a trusted partner and all you have to worry about is if they ever…read moredecide to go off and do something else... Been with Pro Benefits for 2 cycles now and they are on-top-of-it. You don't feel like just another paycheck and they are dedicated to doing their best. So much so I felt obligated I had to get off my butt and give them a great review here.

Lorna and her team worked really fast to get us insurance! They are fast and effective and work…read morehard at getting all the discounts we can get. Awesome!

Lorna and Amy at Insurance Connections Northwest are awesome! They have handled my insurance for…read moreyears as well as many of my clients. Their customer service is A+ and because they are an insurance broker they can shop for the best possible premium from a multitude of insurance companies. Giving the customer the best possible deal! Highly recommend them for both auto and home!