I have been with Joel Hensel State Farm for several years now. Most recently, I needed to add…read moreadditional family members, an additional vehicle and also add homeowner's insurance to my existing policy. I had several questions, and Melody from Joel Hensel State Farm was so knowledgeable, patient, and friendly with helping me throughout this process. I really appreciate the wonderful customer service and assistance I have received from State Farm.

always professional... helpful... knowledgeable...personable…read more.. and a real person answers the telephone... promptly!!

During the time I've been with the Gowin Agency, they have treated me with great care and superb…read moreprofessionalism. Unfortunately, a tree limb fell on my vintage Airstream trailer while I was on a road trip but Bill and his staff handled the claim with precision and warp speed. The repairs were approved and everything was rectified to my satisfaction. The Gowin Agency has earned my full recommendation.

Richie and Bill are amazing and I would highly recommend. Unlike other insurance companies, Richie…read moreand Bill took the time to get me a policy that fit my needs - and explain every aspect of it. As a first time home buyer I had endless questions about our policy but they were always there to answer my phone calls / emails and respond with helpful information based on their extensive experience. They are the kindest people to work with. Thank you Richie & Bill!!

Based on someone's online recommendation, I contacted these people for a quote and to change…read moreproviders. I was told how terribly backed up they are. Two weeks later, still no quote. These people are way to busy to handle any more customers, apparently. Do not recommend.

I signed up for auto/renter's insurance August 2021 w/ Pilar & the process went well & i was…read morepleased. I was hoping for an agent who would go to bat for me when i needed the support. My senior residence hit us w/ a notice requiring us to have prop dam. liability coverage for bed bugs & pet damage. I discovered this is not standard in a renters ins. policy. Complicated situation & this is when you need an agent who is well informed & can see the big picture putting things into perspective. I felt like i was getting the bum's rush when i asked specific questions which is not a good feeling. Pilar told me Emily would be speaking w/ a specialist and getting back to me but that has not happened after several days so am disappointed. Will have to search elsewhere for an agent that will support me when the chips are down. That's when you know if you have the right agent!

Barry and his team are the best!! My family and I have been with his agency for years…read more Always prompt excellent service. Greatly appreciated. Keep up the great work Barry and team!!! Tonya

Words can't express how valued and seen I feel with Barry and his team…read more I continue to have great experiences throughout the many years. I have home, auto, rental and a surety bond through State Farm! When in need of help the whole team steps up and show they care! I truly appreciate his vibe and think he is an all-around good human! I LOVE the office ambiance. Very cool office to visit in person! Thank you, Barry, and Team!

Gaby is helpful, efficient, & knowledgeable with my insurance needs. I really appreciate her…read moreservice.

Thanks for Yusheng's help, and support. He is well friendly…read moreand helpful, and always reply quickly. Recommend his services to everyone.

I have been with Mike Rogers and State Farm for many years. Melanie and staff are always there for…read moreyou with promptness and professionalism. For value and service, they are the best!

Mike Rodgers is trustworthy, a man of integrity and completely genuine. He is an incredible guy and…read moreI feel safest having my policies with him. It's definitely worth your time to meet with him and at least get a quote. He saved me $800+ a year on my policies, no joke. He makes you feel like you are his only client. He's a people person, not a salesman :) Alex Konicke

This was one of the most frustrating insurance experiences I have ever had…read more Kris Jackson at ProStar provided incorrect information and showed a complete lack of ownership during an already stressful situation. I was told my assigned agent was out of office for the holiday and that nothing could be done. However, that agent's voicemail clearly stated to press 1 to be connected to another agent, which I did. The alternate agent immediately confirmed that what Kris told me was incorrect. From there, I was forced to do the work myself. I personally called the policy department to remove our totaled vehicle from the policy. The representative I spoke with even stated that this was the agent's responsibility, but since it was not being handled, they would take care of it for me. That should never happen. When you are dealing with a total loss, you should not have to fact check your agent, chase down departments, and resolve issues on your own. I do not recommend ProStar if you are involved in an accident. Be prepared to handle everything yourself, because this office will not proactively help you. I dropped ProStar immediately after this experience. For comparison, I switched to Robert Pfarr at Allstate and the difference is night and day in terms of customer care, responsiveness, and knowledge. His team has been wonderful. I would not recommend ProStar to anyone, even as a last resort.

Anthony Schulz in particular is absolutely worthless and if I were Prostar Insurance, I would have…read morethis man fired immediately! I am a real estate investor and own properties across multiple states. I deal with dozens of insurance companies and this place takes the cake. This is the worst insurance company I have ever dealt with by far lol. I am absolutely flabbergasted that this place has as many 5 star reviews as it does. Anthony doesn't answer calls, doesn't reach out to lenders to get escrow insurance payments, doesn't return calls, takes days if not weeks to respond to emails, tells me that he can't get payment from my lender but tells me we have time because Safeco isn't cancelling policies because of the fires, then lets my policies cancel, doesn't tell me anything, doesn't inform me of the cancellations, doesn't let me know it's pending cancellation, then I start getting collection agencies calling me from Safeco. This is absolutely unacceptable for clients!! Anthony has wasted my time and money and continues to do so. Stay away from this place! You have been warned!!

This was customer service the way it should be. All questions were answered quickly and my rates…read moreare being cut by 75% with the same coverage I had. Bill worked with my schedule and met with us after hours. I cannot say enough good things about this experience.

Nancy and crew made the process so easy when I had to make a claim. I highly reccommend!…read more -David

My name is Barb Strauss. I was very impressed with Becky Brown and the excellent customer service…read moreshe provided to me. I needed to insure a condo in Bothell, Wa and because I live out of state I was not sure of the process involved. She was able to send me an acceptable quote within the hour and the insurance was set up within a couple of days without any complications or issues. Kudos to Becky!