Poor customer service, did not have my home insurance accurately captured. Assured me over and over…read moreagain that all my vehicles were covered drove 3 months with one not covered. What was quoted was not even close to actual monthly rate. Ended up going to another State Farm agent who was shocked of the errors

I have had very good experience since switching to Hayk Insurance about 6 months ago. I have saved…read morea lot of money versus my previous insurance. They also included earthquake insurance for only a little extra. I have had phone conversations and email exchanges with Jacob and Jamie. Both were easy to get in touch with, and they were always able to answer any questions that I had. Overall I am very happy with this insurance company and would not hesitate to recommend them to others.

My previous State Farm agent sort of retired on the job few years ago and handed off the day to day…read morerunning of the business to others who were not giving me good service, so a friend recommended Sean Joyner's office. I met Sean in person before switching and I was impressed, he really knows his business well, is very professional and courteous, and has provided great service to me. More recently I needed to make some changes to my policy, and I worked with Alicia at Sean's office, and she did a great job in answering all my questions and taking care of the changes I needed to make to my policy, and in a very timely manner. I have been with State Farm for decades, and I can say that this is the best agent I have ever had, so I am pleased to recommend Sean Joyner and his team.

I received appropriately timed, friendly follow-up calls to offer quotes, which I passed on until…read morerecently. I work in a dealership and we have a partnership with another provider, so I assumed I'd have the best rates available. My rates started to fluctuate greatly, so when Morgan called from Sean Joyner's office I was glad to get a quote; same coverages I had for $80 less monthly. Extremely happy to have made the switch, and glad to have connected with this office specifically. Pros: -Communication & transparency -Easy process -Great rates (bundled auto & renter's) -"Drive Safe & Save" program more logical - my current app makes me delete trips when I'm a passenger.

I van was broken into twice in three months while it was parked right in front of my house in a…read morenice, quiet neighborhood of Seattle. I contacted the staff at my insurance office and they helped me file a claim with the company claim center. Every person in the office and in the claim center were so nice and helpful, from the initial call to now, calling me and emailing me to make sure I was taken care of and that my van was getting fixed properly. This may be their job but the care is just amazing. Thank you for a great service!

I've been with this agency for 3+ years now and have been consistently pleased with the service and…read morepricing. I shop around every year to find better rates but no one can beat my current package with State Farm. Additionally, the service with my main rep, Laura, has been consistently good -- she is professional, patient, timely, and transparent about answering questions and planning for various scenarios. Insurance isn't the most thrilling topic in the world, but Mike's agency makes you feel like you have solid footing for coverage and team members who will take the time to help make sense of things.

Erica White at State Farm is fantastic! She is smart, thoughtful and a true advocate to help my…read morewhole family with our auto and home owner insurance needs! We are super fans of her time and talents and appreciate her expertise and commitment to quality. Erica is the best in the business. Thanks you - Erica!

I have been with State Farm for decades since my first apartment in college (renters insurance),…read morefor all my 5 vehicles to date (car insurance), home interior policy (home insurance), and added coverage for a family member's items: camera, laptop computer, and cello. Plus added peace of mind that I have coverage when I need a car rental. My car and home policies were transferred to Tom Lusich in Shoreline after Frank Fu in Seattle/UDistrict retired. This is a comprehensive and long overdue post (8/3/23). I have not met Mr. Lusich or any of his office associates in person. However, dealing with them via email or telephone has been seamless and professional with additions or changes made to specific policies. Most recently, I am finally dealing with a windshield ding that became an extensive crack across the driver's side. I received a referral from my long time service advisor at a local car dealership. I called Tom Lusich's State Farm office, got the authorization based on my policy, all the logistics were dealt with, and my windshield replacement appointment was scheduled all within the same business day. Timely, thorough, and professional service!

Worked with one of Marcel's agents. He was very thorough and reduced our insurance quite a bit…read more However our driving will now be monitored. Not sure I like them keeping track of all my driving info but it works if you are in a fixed income.

When Dan Peterson was there, we were very happy customers and well taken care of. Before he was…read morethere, I was very unhappy with my experience and on the verge of leaving when he took over my account. Since he's left, I made the decision to leave the Marcel Dore agency, I am still with State Farm and a happy State Farm customer, I just chose to request to change agents. Here's why: When they want to sell me something, the agency has called me upwards of five times a day. I had the same conversation with the same sales representative within a 30 minute time. And he completely forgot he spoke to me. That is how high volume this agency is. When I had a question regarding my daughter going off to college and any production in coverage or discount that may be available, I left a message for Stephen my new representative twice and never got a returned call after waiting three weeks. It took an angry voicemail for him to finally return my call and send me an email, never acknowledging that he failed to return my prior to messages. When I finally got Stephen on the phone, he proceeded to "educate" me, explaining that I've never met or heard from Marcel because he's so successful. He never has to work anymore and that's why he hires people to do the work for him. He didn't apologize or acknowledge that he never bothered to return my call, but he explained to me that I'm always welcome to log onto the app or call the 800 number. What is the point of having an agent and one who apparently never works if I have to constantly go to an app or call an 800 number and hold when I have a general question about my policy and I thought the purpose of the agency was to be available and have a local connection. Stephen also explained that they have thousands of customers and that they're incredibly busy when explaining why I could never get someone on the phone and would always have to wait between four hours and three weeks for a call back. I've decided to continue my relationship with State Farm and move to an agency that has three agents in it all who answer the phone during business hours. I'm also switching to an agency with women. I find it incredibly weird that in the nine years I was a client of Marcel Dore's agency, there was never a single woman working there that I saw or interacted. Thank you to Stephen for educating me in the ways Marcel Dore's agency feels about their client relationships. I am really excited to have my business transferred to an agency that values their clients and relationships.

Chris is a life-saver. I volunteer on my condo's Home Owner's Association board. I recently…read morereceived a letter from a lawyer with a claim from another insurance company saying we were responsible for water damages to an owner's unit. It was a considerable amount of money and in no way our fault. The resident's insurance agency (to go unnamed) failed to go after the person who was actually at fault for the damage and decided to come after our HOA instead. Chris walked me through the entire process of responding to the attorney letting them know legally why the HOA/condo building wasn't at fault. There's NO WAY I would have known this without his expertise. He answered all of my questions and volunteered to be copied on the correspondence in case anything additional comes up. It was so reassuring to have someone SO knowledgeable on our side. Someone who could help us defend ourselves against false claims. I truly appreciate his help, professionalism, knowledge and sense of urgency. He absolutely saved me from having to deal with this mess and from our HOA having to pay money for something that clearly wasn't our fault. He's definitely someone we can trust and will continue to do business with in the long term. Thanks Chris & Carter!! You two make an awesome team. Heidi

I have been wanting to write this review for a long while and just kept forgetting (sorry), SO…read moretoday someone asked me who I have insurance through and I said CHRIS GIBBENS STATE FARM...as I always do and it reminded me! Hands down this is the best insurance agent around...Love, love, love them! Chris and his entire staff are amazing and their prices are fantastic! They are quick to respond and will never ever leave you hanging!! Forget the others call here first, you will not be disappointed!

Worked with Art at this office, referred by my mortgage lender. Art was quick to respond, yet…read morepatient as we worked through our process. Informative and professional all the way. On top of this, the insurance quotes were SUBSTANTIALLY better than the other quotes received. Highly recommend working with this group.

Clear, helpful, informative, patient in setting up a homeowner's policy for my Mom. Definitely…read morerecommend Chuck and his team.

I am proud to give Jeff Kalvelage an endoresment…read more Far too many people have insurance but are just coasting through with non optimal plans; paying too much for too little covered, and don't have a real relationship with their insurance provider. Jeff is different, and all it took was a quick meeting to see his professionalism, true smarts, and passion and care for his clients to come through. Jeff has tremendous attention to detail and a quest for knowledge of his craft. If I have any questions regarding coverage I know Jeff would know the answer - or find it out. It's been a pleasure getting to know Jeff and I look forward to not only working with him in the future but also recommending him to my friends and family.

Repeatedly tried to get me to talk to less qualified agents that are not properly licensed in CA…read moreand WA in spite of me specifically asking to talk to Jeff who is licensed in both. Kept putting off scheduling a meeting with Jeff across several requests. They had a whole week to get an appointment on the books. Tried to dodge my questions about availability and delay by saying "we will get back to you in a few days" (spoiler alert: they didn't.) If you work with this agency be prepared to get stonewalled and have your complex policy questions only partially addressed by gatekeeper agents. Don't expect to talk to Jeff himself. It's his agency in name only. 2 stars because Gideon was efficient with making some of the changes I requested on my WA policies.