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    Property Preppers

    2.3 (3 reviews)
    Closed 7:00 am - 5:00 pm

    Services - Property Preppers

    Carpet installation

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    5 months ago

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    4 months ago

    I have the guys from this company out right now replacing my doors and trim in my interior, and they have done an amazing job so far.

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    8 months ago

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    Empire Today

    Empire Today

    1.7
    (110 reviews)

    I probably would NEVER use Empire again if just for the simple reason they can't give you a better…read morearrival time window for your install...I live an hour away from a completely empty house that I'm having carpet installed in and I have to sit in and empty house (NO FURNITURE) for 10 hours...yep a 10 hour window they give you. Can I leave to get food or will I miss my install? NEVER AGAIN. Do better Empire.

    I rarely leave negative reviews, but after months of trying to work with Empire, I feel obligated…read moreto share my experience. We hired Empire in April to replace the carpet on our covered porch and paid our deposit with the understanding that the installation required approximately 48 hours of suitable weather before and after the project due to the adhesive specifications. Living in the Pittsburgh area, I completely understood that weather could delay scheduling, and I was prepared to be flexible. What I was not prepared for was repeated cancellations during the best weather windows of the entire season. On one occasion, we removed all of our porch furniture and prepared everything for installation, only to have the appointment cancelled. After I called to explain that we had an upcoming party and really needed to take advantage of the rare stretch of perfect weather, the installation manager assured me someone would come the following day. The next morning, I received a call telling me that "none of the installers took your job." I was then promised the job would be completed the following Monday or Tuesday. It wasn't. Instead, I received another generic rescheduling notification. This pattern continued over and over until the weather inevitably changed and the ideal installation conditions were gone. I escalated the issue to corporate customer service, documented the entire timeline, and simply asked for assurance that my next scheduled installation would actually happen. I never received a response, let alone a resolution. After months of waiting, repeated rescheduling, broken promises, and no confidence that my project would ever actually be assigned to an installer, I ultimately cancelled my order. The most frustrating part is that weather was never the biggest obstacle. When ideal weather conditions existed, Empire repeatedly failed to capitalize on them. For a company that installs outdoor flooring requiring very specific weather conditions, that is simply unacceptable. If you're considering Empire for an outdoor installation, be prepared for the possibility that your project may continue to be pushed back, even when conditions are perfect. I wish I had a better experience to share.

    Property Preppers - contractors - Updated July 2026

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