I can't speak to the quality of their work, only their communication with customers.
I initially put in a request for an estimate through Home Advisor. After a week of no response, I called the office to set up the appointment instead. No problem. During that call (as is typical), I detailed the project, and made an appointment.
The day of the appointment (for which I altered my work day), they called 40 minutes before our appointment time to say that looking at photos of the house, it's not a big enough job for them to do. I get the rationale of the job not being a fit. But they had this information for over a week, and waited until just before our appointment after I'd already adjusted my work schedule around our agreed upon time. The entire day was shot thanks to their lack of respect. read more