Dun-Rite has been the most bizarre and frustrating sales experience I have ever had. It feels as though they did not want my business, and I've had to beg them to take my money for weeks.
Timeline of Events
* 7/25 - Dun-Rite sends out Guy to inspect our current door, take measurements, and drop off materials for review. I also asked him about installing a deadbolt on my garage entry door and possibly repairing a window that won't shut. He said I would receive a quote on Monday.
* 7/29 - Monday passes with no quote. I didn't think much of it initially, since I had been testing Provia's online configuration system and had an idea of what I wanted. That morning, I emailed the address on Dun-Rite's card, addressed Guy directly, and asked for quotes on a few different options. I heard nothing.
* 7/30 - I finally received a quote, but it doesn't match what I requested. I called Guy to point this out. He makes a few recommendations, and I send over a new spec that night, clearly asking for a quote based on that configuration.
* 7/31 - I received another quote late in the afternoon, again not matching the spec I sent. I reply to point this out.
* 8/5 - Still no updated quote. I sent another reply asking for an update.
* 8/6 - I call Dun-Rite directly. I informed the person who picked up that Guy has been unresponsive to me; I am told they will speak with him the next time he is in and will get me sorted out.
* 8/7 - Still no updated quote. I texted Guy directly asking for one.
* 8/9 - Still nothing. Guy finally calls me to apologize, saying he lost my email with the specs.
* 8/10 - I redo the spec and send it over in the evening.
* 8/12 - I receive a quote, but the frame colors for the entry door and storm door do not match what I specified. Guy quickly corrects this and sends an updated version.
* 8/15 - I call Guy directly to confirm I'm happy with the quote and ask for a final version so I can review, approve, and arrange payment.
* 8/25 - I've heard nothing since 8/12. I texted Guy asking for the finalized quote, citing the exact quote number I want. He called to tell me he lost the quote. I forward it to him.
* 8/26 - No response. I texted to confirm he received my email. He replies that he's out of the office but will review it tomorrow.
* 8/27 - Guy still cannot locate my quote. He asks me if I can print it out for him and he can stop by my home to pick it up. Besides the fact that is a bizarre request, I am at work and do not have the time available to waste doing something like this. I forward the email to Guy again while on the phone with him to ensure he has it. He confirms he received it and will finalize it immediately. Fifteen minutes later, he calls to tell me he is making a change to the hinge on the storm door. I'm confused, since the quote I wanted already included that hinge. I called back, and it turns out he was finalizing the wrong quote, despite me giving him the specific quote number. He claims we are now on the same page. The end of the business day has passed, and I still do not have a finalized quote.
This level of service might be expected if I were paying a few hundred dollars to have Lowe's or Home Depot install a door. But for Dun-Rite to charge thousands of dollars while providing such poor communication and disorganization is insulting. I've never experienced anything like this, and I am honestly shocked that this is how the company conducts business.
Additionally, the deadbolt installation and window repair I requested on 7/25 were never mentioned again. I've been so overwhelmed just trying to get the entry and storm doors sorted out that I haven't even bothered reminding Guy. Clearly, he has forgotten I ever requested the services. read more