I wish it had gone better but PMI is great at making promises but really meh in meeting them. We had an eviction to deal with thanks to Covid and they were not too effective in supporting us and the team didn't seem to take us very seriously. I understand that they have a huge portfolio in the Worcester and MA area so our tiny multifamily with 3 units is probably peanuts to them. And their portal broke, they gave up managing our "overly needy" tenants and offered to switch a maintenance-only contract without clear communication of what services will be covered, how to transition us. My partners and I were all professional and respectful to their team but was deeply disappointed at how they reacted. They always reacted with all will be resolved and they will take care of everything but when things go bad, they were gone or charging us $150 for the few hours that they had to talk to our tenants in relocating them and answering questions. There are many other management companies out there, I wish all owners will find a supportive team that won't make you feel terrible about yourself for having normal, real tenant management needs.
After we ended our contract on May 31st, they charged us full fees for June despite all their promises to transition us to a cheaper contract where they are not responsible for any heavy lifting/managing tenants. When we wrote to clear up final finances due to their broken portal, they took months to reply back to us and insinuating that they are working "overtime" to answer these questions. How professional! Honestly, will never recommend. read more