After being pretty frustrated with two previous management firms I found PMI, and after having a…read morephone interview with Mark (the owner of the Worcester PMI franchise) felt good with moving forward. They have been managing a univesity 3 decker building for me now for the past year and so far so good. They usually get back to me on-time, and have a solid team of folks working there at the office. Give Mark a call, he's a solid dude.

Mark and the team from PMI are awesome. I live out of state and they have helped my life so much…read moreeasier. Without Mark and PMI, I don't think I can keep my property in Worcester. They respond to tenant's issues quickly, honesty and transparency in all the costs and they are great in looking for new tenants. Regardless any issues from maintenance to renovation, PMI will take good care of. I don't have to worry about anything. I feel very lucky that I have found Mark and PMI. Highly recommended!!!

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

Like any location a lot depends on neighbors. Upstairs neighbors extremely noisy. We paid for one…read moreparking space and other car would park in guest lot which was allowed but someone didn't like that and would leave notes on car and egg it! Neighbors didn't like us for some reason. Charged us for overflow in dumpster. Quick to fix plumbing issue but key issue we were on our own. Snow removal was good.

A relative of mine was terminated during her introductory employment period and was not given an…read moreexplanation. As a family member, I find the lack of communication disappointing and unprofessional. If this is how they treat their employees, I can only imagine how they treat their apartments.

I was completely blown away by the service I received. To…read morebe honest, I have had bad or so/so experiences as a tenant, working with my landlords property managers in the past. Rayshell and her team were always available. Or returned any correspondence in a reasonable time frame. If an issue arose with the property. One of the members of the team would be at the unit to investigate and/or get the appropriate service that was needed for the issue. ie. Pluming, electric, ext. as soon as they were available. Ledgers were always up to date and accurate. Their app is also very user friendly. Finally, I cant harp enough about their professionalism! Each time I met with either Rayshell or a team member. I felt informed and educated about Landlord/Tenant rights and obligations. I wasn't always happy. However, I respect that proper protocols were enforced and explained. I cant wait until I'm ready to buy a home of my own. I believe they will utilize the same degree of care within their reality company.

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I've sold two properties with Rheault Realty. Tom Rheault gave excellent market guidance on how to…read moreprice, when to sell, and what to fix up so that the properties would sell at a fair price without lingering. Both properties had multiple offers within one week of listing, and sold well above the asking price. Ben Doane handled the details including advising about the various offers, sale doc preparation, and helping with the various permits and final bills that needed to be gathered for the closing. I am very pleased with the services that this agency provided.

Rheault Real Estate has helped me through 3 home sales and 2 home purchases in the last 14 years!…read more Each time Tom was professional, right on point with pricing, timing and communicated each step through the sale & purchase! His attention to detail and keeping in touch through the process are outstanding! He knows the market, and will do anything necessary to see you through your home sale or purchase. Rheault Real Estate is #1 in my book.

Took me awhile to review these scums!! Moved away from a nice apartment 2 years ago.. I loved my…read moreapt until qpm took over and they made the place look like a crack house with all the tenants that kept coming in and out cuz they couldn't afford the rent. Sandra was super racist and rude asf and Monica was a useless coke head that acted like she couldn't be bothered to do a job she was getting paid to do. Stay away from this place if it's still in business!! Repairs would take weeks!!

I am a property owner in North Grafton, MA Run from this…read morecompany. Do not call them. Call PMI Worcester. You are wasting your $ with any other property management company.

I had a very disappointing experience with GIM Property Management. Communication has been…read moreextremely poor. One of the most frustrating issues was a condo document amendment that took almost a year to complete due to their lack of responsiveness. After all that time, it turned out the amendment had been done incorrectly, requiring additional time and effort to address something that should have been handled properly from the start. What's even more concerning is the lack of transparency in their billing practices. Charges have appeared without proper explanation, and requests for supporting documentation or invoices have not been adequately addressed. This raises serious concerns about how they conduct business. Overall, the experience has felt unprofessional, disorganized, and frustrating. I expected a much higher level of accountability and responsiveness from a property management company. Based on my experience, I would strongly encourage others to proceed with caution.

For 20 years, I haven't had a worse management than GIM Property Management company. I called for a…read moremonth, made requests on the company's page and didn't get an answer. After my persistent request for a personal meeting, manager Mo called me and said in a very rude way that he did not need to see me and all the questions I have were not relevant because it could no longer be corrected. I've never met such rudeness before and I don't understand how he can work with people.

I loved living here, the only bad thing I can say it wasn't long enough!! I only moved because my…read moremother in law got sick and we had to take care of her. A secure lot to park in. A security guard at the door wed-sat (busy nights for bar hoppers) This Loft was sooo quiet we never once heard our neighbors next door and they had a brand new baby! Wish they still had rentals, but as we expected every unit has been sold.

I wish I could say I reviewed the property but sadly I cannot. I tried to contact them 4 times…read morewithin a week to go look at a unit I wanted to rent. I called within their hours (which are ridiculous: Monday, Wednesday and Friday between 9-4) I left 4 messages and no one ever got back to me. The people that answer their answering service are not in this state nor do they know anything about the apartments. They are purely their to just take messages. I wanted to rent here but after this, I think I'll pass. If it's this hard to get a hold of them to rent and give them money, I can only imagine how it would be if I needed something. I read this in other reviews and I should have heeded their warnings. Super unprofessional. Take your money and go to Avalon in shrewsbury, they are nice and helpful and professional.

**If you care about quiet living conditions, safety, and your mental health stay away**…read more I came across Northeast when I got RAFT assistance last year. I should've listened to the reviews because they are all TRUE. Furthermore, I met with Vanessa (who no longer works there) for a showing on William St (Worcester) back in the winter. The apartment was okay but was told by the time I moved in they would've fixed everything. A month goes by and I notice that RAFT had already paid them and I still haven't got a move in date. I then reach out by email to understand why I haven't received a call about starting the move in process. This is where it begins to go south... she then emails me telling me that unfortunately the apartment that was shown to me was given to another tenant, that they used my RAFT for another unit. At this point I'm living out of my car, so I said okay I'll take the unit next door in the same building then but I hope it's the same rent a month because I knew what I could afford (keep in mind I had already signed the lease and did paperwork for that unit that was given). I reach out to RAFT because I noticed that they over paid first/last/deposit to NorthEast and they stated that's what the agent said my rent was a month. So right of the bat they scammed my RAFT from 1350$ a month (which is what I signed), to 1525$ a month. Moreover, first day of moving in I was given the key, the fridge was in the middle of the studio unplugged, no working stove, no outlet for a microwave, heat was not working (I had to use two space heaters), and was not given a key to a mailbox. I couldn't receive any mail that whole entire year I lived there which is absurd. They also give you a parking pass, but there's no assigned parking so your left parking on the street if you can ever find any. The entire maintenance lived in the units next to me and would blast music off their porch drunk everyday until 2-3am, with their children unattended, running around in the parking lot and kicking soccer balls off peoples cars. They also have an app in which you submit work requests through, over the duration I lived there I had over 50 requests, including no heat. They would schedule to come fix things and never show up then state completed on the app. I had to get the board of health down there so many times for them to actually take action. That whole winter I had no heat which was included in my rent, so now I had to pay for the space heaters using my electricity rather than what's supposed to be included in my rent. They are so unprofessional, rude, and do not care for their tenants at that office. To conclude, when it came to moving out I was told I was only getting a portion of my deposit back because they allocated some of it to my rent in the beginning which is illegal. They never gave me any information in the beginning where my deposit was held and no interest was accrued. I hired someone to clean the apartment and when it came to the walk through to move out, I was told by Kayla I'd be getting my full deposit back. My father helped me move, and I had four black bags of actual trash that I had him take out to their dumpster. The slumlord himself Felicio Lana stated that he saw my dad throwing furniture (two wooden chairs and a dresser) in that trash to jeopardize my deposit. There's no surveillance footage of that and also I never owned wooden chairs. To scam more money out of me he lied and charged a chunk of my deposit "illegal dumping bulk trash". Afterwards, it took them two months to give me the check back of my deposit and it was a third of what I was supposed to get back. This place is horrendous, there's a reason why there's an article of this place on MassLive. Please please do not make the same mistake I did, find elsewhere.

This is my experience with this company,…read more After applying for a tour they called me days later and scheduled a tour. 30 minutes before the tour a lady called and confirmed the tour with me. The doors were unlocked we let ourselves in saw the apartment and how slathered in white paint the place was in. Not cleaned up for viewing and NO ONE was there to answer our questions. I called them to talk to someone and got the same lady who confirmed my tour on the phone. She said the apartment was already taken and referred me to another apartment. It took forever for her to even acknowledge that it was her that confirmed the appointment with me. She wasted our time and lied to us and had an attitude while doing it. This company is full of low life's and I wouldn't recommend it to anyone. On the bright side reading these reviews makes me feel vindicated. DO NOT RENT FROM THESE PEOPLE