Hubby has had a pair of Proof sunglasses for years. The hinge recently broke off. I emailed them to ask if they could fix them. The answer I got back was they don't make them anymore. That wasn't the question I asked‍ he went to their store and was told no. If you make the glasses, why can't you fix them? Kind of poor service for extremely expensive glasses read more

Our family has bought at least a dozen pairs of their awesome, stylish wood frame sunglasses and prescription eyeglasses. We always get lots of compliments. The frames are light and comfortable. The glasses come with microfiber cases for cleaning/storage and wooden boxes for protection. After years of use, two side pieces broke/were loose so we sent them back for repairs which were done quickly and professionally. Proof's ads are creative and fun. Their store is beautiful! The owners are great men. They have set up several charity eye clinics around the world. They give generously of their time and resources. Wins all around. read more

You may recognize this biz by its team's appearance on Shark Tank. They should have taken the money. They might have learned to build a good customer service organization. In April, I purchased a pair of their bamboo wood sunglasses. This was an on-line purchase and the glasses were shipped in a cool wooden case. Within 30 days, the frames had broken. They were worn a total of 4 times and the frame breaks and lens fall out. i expected a easy return/replace process, not unlike the super folks at Maui Jim's. Not, these guys, 6 weeks after the broken glasses were returned and after prompting from me they responded. Sorry these glasses are out of warranty, but we will send you a 25% off coupon for your next purchase. There will be no next purchase. This buyer got burned. read more

The staff is so helpful and their collection is phenomenal. Also, they carry Deft goggles which are sooo legit! Best sunglasses store in town! read more

Just got an awesome pair of sunglasses! Convenient downtown location on 9th. Love that they are dog-friendly, too. :)

Support your local businesses! I'm about 8 pairs in, and will only buy from Proof. Not only is everything hand made, but they have an awesome selection, great style, and their customer service is amazing! I will only shop at Proof. read more

As someone who has bought multiple pairs of proof sunglasses in the past, it pains me to say I will never be purchasing from them again. This summer I went into their downtown Boise shop to purchase my 3rd pair after losing 2 pairs that I had purchased earlier in the year. I was told by the sales associate that the pair I had purchased came with a warranty. She explained that if I broke or even lost the sunglasses, proof would replace them once at no cost to me. I thought this was odd, so I double checked, and she again confirmed what she had previously said. This very much sold me and I thought because of this I would be a lifetime customer. I walked out elated with my new sunglasses. Fast forward a few months and on day one of my vacation I lost my beloved sunglasses in the ocean. I went into the store today to pick up my replacement pair and was told they would not give me my replacement pair. The sales associate said that all warranty only applied to factory defects and that all of the people that currently work there now know the rules, and the former associate did not give me correct information. I feel lied to. As someone who constantly loses sunglasses, proof lost a lifetime of business from me today. read more

Excellent customer service - knowledgable employee helped me find the right fit! Super comfy and great style!

Got these shades a year ago. and went into the shop to buy another pair for my gf. They were super helpful in helping me choose a pair for her bday and even hooked me up with some stickers and a keyring for coming in. Customer for life. I get compliments on my shades all the time. I have the bamboo and 2 other pairs a Boise model and a provo and got the skate Ontario for my gf. Check them out if you get a chance. read more

Terrible customer service and deceptive business practices. Placed an order with expedited shipping selected. I get a tracking email that very same day so I think everything is fine. 3 days later and the USPS still hasn't received my package. I send my first email asking them what is going on, I get no response. A few days later I send another email asking what the delay is and still no response. It's been a week now and my package has still not been received by the USPS and I send yet another email. I finally get a reply saying this was the first email they've received, which is a lie. They then tell me that my package was sent to the wrong address and that it's on it's way. They thank me for my patience. No updated ETA, no apology, nothing. I post a 1 star review on their website lambasting the customer service and it is instantly deleted. I post the exact same review, only this time with 5 stars and surprise surprise it is still up on the website. They have no customer service phone number, the only phone number I could find simply has a message telling you to email them. So it's very easy for them to just ignore people. Completely untrustworthy company that I would avoid. read more

I loved the space and was so excited to buy my first pair of proof sunglasses! There was a young guy working behind the counter who was so nice to talk to and very helpful. I will be back! read more

Very trendy store with a variety of styles not available anywhere else! Sam was very helpful in helping me select a style for my new look! Price point is very affordable! read more

I wore my sunglasses maybe 6 times before they broke in half slicing my hand open. I contacted the company twice for an exchange before they got back to me. I offered to mail the glasses back in hopes of an exchange. They were unwilling to accept the an exchange due to no proof of purchase. I had explained these sunglasses were purchased through a third party boutique and do not have a proof of purchase. After a long chain of rude correspondences and a few solicitations to purchase additional accessories such as a leather case for my broken sunglasses nothing was accomplished. Proof does not stand behind their product and they have lost me as a customer. read more

This place is worth checking out if you're in the area. Really cool store and the employees are super helpful and knowledgable. The eyewear is very unique and the selection is huge. read more

Great customer service! My screw came loose and they replaced my glasses no questions asked! Customer for life.

Awesome store, quality shades. Low key, no pressure sales environment. Not all the shades have wood in their designs but it is a cool feature. read more

Commenting on the product and online experience alone: I ordered a pair of sawdust sunglasses. After about 10 months the wood snapped. Customer service was very prompt to reply and sent me a piece to repair it with. However, it is 3 months later and one of the arms has bent irregularly. My experience with the company has been great, and their products are cool and stylish. However if you are looking for something to last you more than a year I might reconsider. read more

Super friendly staff! Great selection of wood, acetate, and metal sunglasses. They have prescription frames too!!!!

Thanks for all the reviews, as much as I would like to get wood frames to help the planet, I cannot spend this kind of money on frames that will not last and another 550.00 on glass lenses. So I guess it will be another set of metal frames. Thank you all for your reviews to save me time and money. read more

Awesome selection of eyewear! Ski goggles are a great addition. Recommend this local Boise company for anyone looking for exclusive eyewear.

***Glasses are WAY too expensive for the quality! I bought a pair of the new Sawtooth frames from the Proof website for my husbands bday...he had wanted a pair and I was so excited when they arrived. I opened the box to find that one of the lenses had already FALLEN OUT! and to top it off the engraving of the style on the frame was spelled SAWTHOOTH! Looked like a total knock off! I'm in the process of getting my refund, customer service is a joke, they never answer and when they do I feel like I am talking to some college bum. They claim a refund within 5 business days of receiving the glasses. I put tracking on my order and it has been 2 weeks since they got the glasses back. I'm afraid with their 30 day return policy that I will never see my money again. read more

My company purchases our glasses from these guys, and we couldn't be more stoked with them. The customer service is outstanding, and we love working with them! Any issue we've ever come across has been taken care of same day - heck, within a couple of hours, typically! read more

Love their downtown location. Hip vibe and great people working there. I own several pairs of proofs and have never had any issues with them. I always get compliments on them and never hesitate to recommend them! Great company with great values! read more

little late on this, but, great customer service and great product(s) shouldn't go unmentioned... i received a pair of PROOF sunglasses as a gift, and i loved them. shortly after, one of the arms (?) broke. i went to the store where my boyfriend purchased them, but they did not have anymore of those exact ones in stock. they told me to reach out to PROOF directly, and assured that they were a great company and very easy to deal with. so, i did. levi denmark assisted me, and went above and beyond any expectations. he was afraid they might not have any of those exact sunglasses in stock either at the time, and suggested sending out replacement temporary glasses until they had more of the others... I was very impressed at how eager levi was to make sure i was satisfied and had some shades in the meantime. as it turned out, he found the ones i needed and sent them out the next day. i highly recommend PROOF sunglasses, and highly commend their team (assuming they are all as great as levi). read more

these glasses and company are AWESOME. i bought a pair online and they fit perfectly. i got tons of compliments. unfortunately since they are pretty fragile, they broke when i dropped them on a wood floor. i emailed the company and they wrote me back right away and said to send them back. within 3 weeks, they shipped me a new pair! so psyched. these guys are LEGIT. read more