Jesse and Carter went above and beyond in diagnosing a problem with our dishwasher. They were super…read morepolite and respectful, explained what they were doing and what they found, took great care in doing the work and removing/installing the dishwasher, etc. This level of service is becoming harder and harder to find, but Nextgen is definitely the real deal. If all of that wasn't enough, their pricing is extremely reasonable. Absolutely honest and trustworthy folks.

Our refrigerator was leaking water. Carter Hofler noticed that there was ice at the bottom of the…read morefreezer side. After removing everything from the freezer, he removed the ice then steamed the freezer coils and thawed the drain. Once he confirmed that all of the ice was gone, he then put everything back. He was very professional and friendly. We would gladly have him return when our next appliance problem occurs, but hopefully not too soon.

We bought a bluestar stove from Ursula. She was so knowledgeable and helped us go through all…read morethe options and features. We picked the BlueStar after comparing the other brands. I love that it is solid and made in the USA. Thanks Ursula!

I'm still waiting for results on a refrigerator that was delivered in September with a damaged…read moredoor. The installers took a photo and said the matter would be resolved. Not the case. Staff was friendly but not effective in resolving issues.

I was talking to one of the sales reps on Facebook marketplace about buying a gas stove and have it…read moreconverted into propane. She said they will do that for me in house for free so I told her I will take the stove and then I drove down there 45 minutes out of my way and they told me they will not do that for me. So they were very misleading! I would never buy from them or recommend them.

The standard of service with this business is beyond amazing. I was dealing with quite a headache…read morewith a stove top situation going every which way but the right way. Over 3 weeks of issues and still not right. Express Appliance went up and beyond taken care of the situation in an incredible faster than lightning speed. With in just a few days they had the proper stove top ordered, installed and working properly. You won't go wrong giving them your business.

Had to do some appliance shopping recently. After a friend did some recon and I looked at reviews,…read moredecided on Wes's in Boise. I highly recommend. Austin called me promptly when I left a message, was personable and helpful in person. (Been a while since I bought an appliance, so I asked every question twice. He was totally patient. NOTHING WAS TOO MUCH TROUBLE.) Delivery guys came during the window they gave me, messaged me when they were a little ways out, were personable, professional and thoughtful. I bought it Monday and it was delivered today. I washed a load last night. PERFECT! BTW, I just didn't want to ADULT on this one. They made it completely painless and I even got the President's Day Sale price.

We were very happy with Wes's. We arrived at the store, which, to be honest, isn't all that…read moreappealing. But, I'd rather they pass on that savings to their customers anyway. Dave was quite knowledgeable about the washers and dryers we were considering. No mean feat considering that Wes's gets brands from all over. The washers and dryers we looked at were new, maybe dinged, but otherwise quite usable. The store isn't huge, so we had maybe a dozen washers and dryers to look at. Our initial target was lower, but we couldn't pass on the fantastic deal Dave gave us on the Electrolux. We also got a new Samsung dryer--again, at a terrific deal. We chose to have the washer and dryer delivered. We received a call about 15 minutes ahead of time warning us that our delivery was imminent. Zak and Adam, the two delivery guys. took our old washer and dryer (a brief moment of silence please), and zipped in our new washer and dryer. All of it was clean, precise, and controlled. All told, it took maybe 15 minutes for the delivery. This actually wasn't our first purchase from Wes's. About six months ago we purchased an LG refrigerator. It too was professionally delivered and has worked great for us ever since.

Thank you, Justin! I put in a Yelp request for service on…read moreour gas line to our stovetop. I received a courteous response from Justin quickly, exchanged a couple messages to diagnose the issue and he scheduled us within 48 hours. Justin showed up on time, provided the parts and service and then showed me his work and test to ensure my satisfaction and a reasonable price. Definitely will keep this locally owned family company on file and use them again as needed. 5 stars!

Excellent service. Honest, timely and fair cost for service. This is a true family owned company…read morethat ensures excellence in service!

Quality furniture at a great price. Associates are very helpful and patient. Do not wate your time…read moreand money on cheap imitations.

The 2 gentleman that delivered my items (Gavyn and Marco) were very professional and polite. Asked…read morewhere I would like my couch and bed positioned. Super awesome delivery!!!

Horrible experience. Will try not to come there again . Especially when dealing with employeesread more

worst customer service I've ever received the worker incompetence is the most I've ever seen was…read morepurposely ignored by a worker

Awesome business! Best selection of hardware (drawer pulls, knobs & door handles) I've seen. The…read moredesign team is great, Karen went out of her way to help us & gave us excellent advice. We bought our Blue Star cooktop & hood through DCB and we LOVE it! Their Blue Star display is complete with all appliances made in USA, crafted in Pennsylvania. If you are looking for quality & service look no further. Clint Rogers built my friends home and it was a Parade of Homes winner with high end features and attention to detail. Design, Build or Remodel this is a great choice!

I would like to give a compliment, Julia aka-jewels…read more Perfect for me and has a wonderful sense of humor when you buy furniture like this, you are acquiring an asset. That's not something you pay price for that's something that you gain a value for and Julian did a really good job of this today. She has escorted me and my stepfather all around the store she carefully explained the different models the different options as well as the length that they'd be willing to go to to make it comfortable these are the type of people you want to have in a business like this because that's how small business gross if I having a person and only cares about the product it takes the time to carefully make sure she's reading the Customer, I can't see this woman going anywhere but up up UP she's incredible and will certainly be coming back but when you come to buy furniture like this? You're making a long-term decision it's not made lightly. Great job on picking amazing staff CHf

We purchased a sub zero refrigerator (2) and an all freezer fridgidare from some of the nicest…read more salesman, but the products suck! The companies response to the problems the products have had in their first weeks, sucks! Their responses to the second time it happened suck! The repairs sucked and we are stuck with a freezer that has more ice on its walls than food in its compartments! They came out to repair it and still it produced ice on the walls again with expensive food inside and nowhere to put it ,to not loose it. again! Do they care? NO! I was told it has to happen 4 times before they will replace the lemon they sold me. The light on the sub zero has had two repairs and it's acting up again. Perhaps their distrubutor is the problem but when they don't back the products and I loose money and have to wait weeks for the repair and needless to say money on my food inside....I say head for the hills AWAY from this company and find one that backs their products and REPLACES THEM (IF ) necessary. ??? Really? Food is expensive enough without having to replace all the spoiled food not once but twice! They don't care. It's their policy it has to happen 4 times before they even consider it. Wow! Do NOT buy from CHF in Boise Idaho! After you purchase you are no one, just a number for repair and no compensation for their errors.

The store part sucks but the kids in the install bay really go out of their way to do a great job…read more They assist in picking the correct equipment and take their time with the installs. Prices have certainly been going up but I guess something has to keep the lights on inside the failing store, Nate in the install bay truly does an exceptional job.

They provided the worst customer service experience I have ever received…read more I've been a avid customer for almost 30 years. ILL NEVER DO BUSINESS WITH BEST BUY AGAIN! Over the last 3 days I've purchased 7 items from Best buy online, all black Friday deals, all with my best buy credit card. Most of the item were in store pick ups. I hadn't picked any of it up. Only one item had a payment plan of 12 month 0% financing. I called customer service to ask if they could consolidate the other 6 purchases to exceed the $499 and get the 18 month 0% financing. The foreign agent misunderstood and canceled all purchases. Unfortunately the item with the 12 month financing was no longer on sale for $299 but now was $524. I was on the phone with them for 2 hours and they were never able to fix there mistake.