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    ProntoWash

    2.6 (53 reviews)
    Closed 10:00 am - 6:00 pm

    Services - ProntoWash

    Auto detailing work

    ProntoWash Photos

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    Reviews With Photos

    A picture of my trunk right after I picked it up. Was not touched at all.
    Lydia H.

    I don't know what happened to this place, but they used to be a lot better. The first couple of times I came here, my car was absolutely spotless when I picked it up. However, today was the opposite. I dropped off my car around 4:45pm and received a text at 5:27pm saying it was ready. When I picked it up, it was very close to 6pm, so they were getting ready to close up. I took a quick look inside the passenger seat area, but since it was dark inside the parking garage, I didn't get a good look. I asked the guy if they cleaned the trunk too, since I knew it needed some work and he said yes. Overall, it seemed to be clean. However, when I drove my car out of the garage, I could tell that the job was rushed and that there was very little attention to detail. You can see streaks where they quickly wiped down the console. I just opened up the trunk and it is 100% clear that they did not even touch the trunk. It was literally in the same state as when I brought it in. I had even given them a generous tip and now I really regret it since it was such a poor job and I could have taken my money somewhere else. I'd recommend finding a different spot to get your car cleaned. Even with the convenience factor of being able to leave it while you go shop or eat, it isn't worth spending your money here.

    Dust everywhere

    I took My car in for the Ultimate wash, the guy said it's going to take an hour to finish, it ended up taking 3 hours but it wasn't a big deal. They guy did an okay job with the exterior wax but there were still a lot of dirt marks that weren't taken care off. The interior was done very poorly, there was still dust everywhere, my mats where very dirty as well. The customer service was very bad!!

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    14 years ago

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    6 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    Page 2 of 2

    Ask the Community - ProntoWash

    Review Highlights - ProntoWash

    It's ironic that this place calls itself "ProntoWash" when it took nearly two hours for them to get my car all squeaky clean...

    Mentioned in 2 reviews

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    Barton Springs Car Wash - Dirt and Grime

    Barton Springs Car Wash

    (184 reviews)

    Bouldin Creek, South Lamar District, 78704 (South Austin)

    I came in specifically because I wanted a hand wash and needed extra care taken around my emblems…read more-- I've had them broken at car washes before, so I made a point to ask before handing over my keys. The staff assured me they'd be careful and that it wouldn't be an issue. Unfortunately, the emblem was broken anyway. Now I'm looking at $100+ to replace it directly through Ford. That's not a small ask for something that was explicitly flagged and promised to be avoided. I don't think it was malicious, and the staff was friendly throughout. But when a customer flags a specific concern and gets a direct assurance, the expectation is that it gets communicated to whoever is doing the work. That handoff clearly didn't happen here. Hopefully this is useful feedback for the team. I'd just caution others with sensitive trim or emblems to keep that in mind before booking.

    We just left and are Really disappointed with our experience at Barton Springs Car Wash. We brought…read morethe car in for a full detail and ran into problems at every step. 1. They broke something in the car. 2. The detail itself was sloppy -- half the marks inside and out were still there when we picked it up, despite specifically asking for a thorough job. 3. Their posted price inside the building is $165. They charged us $220 with no explanation for the upcharge. 4. They quoted 2 hours. It took 3. Won't be returning. Photos showing just a few of the things gone wrong here.

    Complete Auto Detail & Car Wash - The seat that isn't broken looked like this. Broken seat completely detailed on leather.

    Complete Auto Detail & Car Wash

    (116 reviews)

    Rafael, I have made…read moreseveral good-faith attempts to resolve this matter directly with you regarding the damage to my Porsche key that occurred while my vehicle was in your care. Immediately after the service, the key was found to have water inside it. I returned to the car wash the same day, showed you the key, and you observed the water yourself. You mentioned that you would review your cameras and get back to me. Since then, I have provided you with Porsche's inspection, the repair estimate, and the dealership's video documenting the damage. Despite multiple text messages and phone calls, I have not received any meaningful response or resolution. The cost to replace the damaged key is $800. I am requesting reimbursement of $800 within 7 days of this message. Payment can be made by any mutually agreed upon method. If I do not receive payment or hear from you within that time, I will proceed with filing a claim in Texas Justice Court (small claims court) without further notice. I will also seek reimbursement for any court filing fees and other costs allowed by law. I would still prefer to resolve this amicably and avoid legal action. Please contact me within the next seven days so we can close this matter. Alex Ruiz

    I was a member for about three months and visited around 10 times. Pricing is competitive, but the…read moreservice issues far outweigh that. On multiple visits, I watched staff drive customer cars recklessly -- flooring the gas on a cold engine before it had a chance to warm up. When I asked one attendant to stop, he told me he was 16 years old. I have real concerns about who's operating expensive vehicles here and whether there's any real training or supervision. They also lost my car key during a visit. I found it myself, sitting in a puddle of water on top of the engine, inches from falling into the engine bay. It hasn't worked reliably since. When I raised this, staff couldn't communicate with me in English and nothing was done about it. The final straw: I was yelled at by an attendant while pulling in, then told to pull forward -- directly into the path of another attendant who was pulling a customer's Porsche out of a stall. Had I followed the instruction, I would have hit that car. This is a serious safety and management failure. I've canceled my membership and can't recommend this place. Between the lost/damaged key, unsafe driving of customer vehicles, and staff who told me directly they were underage, I'd steer clear.

    ProntoWash - carwash - Updated September 2026

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