I blew out a tire today, not exactly how anyone wants to start a weekend. Robert and the team…read moreturned what could have been a major headache into a genuinely smooth experience. Even though I showed up 30 minutes before closing, they were nothing but welcoming and made sure I was fully taken care of. Truly exceptional customer service and I can't recommend them enough!

They mounted and balanced my tires incorrectly. I don't recommend this place -- don't be cheap,…read morejust pay the couple extra bucks and go somewhere that doesn't have the word 'discount' in its name. This is what you get, I guess, with the discount option.

On a way to Charlotte I start having issues with my front tire. I stopped by this tire shop and as…read moresoon as I pulled to the office they got me in. Right away they saw I had a nail in my tire. They fixed everything very quickly and informing me of what they're doing. Very reasonable prices!! I would definitely be back and recommend everyone this shop!! Very nice and very professional stuff!! Thank you!!

Wonderful experiences all around. They have done two oil changes for me. Also, I brought in one of…read moremy cars because it was leaking oil. They replaced a broken nut on the oil pan free of charge. I couldn't be more impressed with the staff and the quality of work. Prices are reasonable and everyone I've dealt with has been super friendly and helpful.

leave a shout reviews to all the mechanics Mr. Curtis RJ Tucker guys have been the nicest crew and…read morethe best staff always help me out want you to place to go to get a car the situation these gentlemen know their stuff they are top notch can always no matter what the situation is with your vehicle day or the ones I would trust guaranteed 100% if you need something done, this is an awesome crew and staff place to be a good review for me you got is it go to FireStone complete off 10731 Park Rd., Charlotte, NC 2821 you the number 704-541-0455

BUYER BEWARE! I wish I could give them zero stars. Was quoted one price for a simple light change…read morein a 2012 car and when I was checking out the bill doubled.

Honest auto garage with 3 locations. Charlotte, Matthews…read moreand Pineville. Great service and staff. Fair pricing. No BS! I've been taking my vehicle there for 10 years.

My daughter recently moved to Charlotte and her 9 year old car broke down on I-77. I live in…read moreAtlanta and had it towed to T & E. Frank and his team were absolutely amazing. They looked at it Monday morning, called us and said this was a major recall problem that would be covered by the manufacturer at no charge but the work had to be done at a dealership. Even though they didn't do the repair work, they were amazingly helpful, nice and quick. They even helped us arrange to get it towed to the dealership. Anytime she needs work done in future, she will definitely be taking her car to T & E.

Oil change very fast, mechanical repairs complete and guaranteed. Courteous, thorough, professional…read moreand knowledgeable. Recommend you check them next time you need auto repair.

The amount quoted versus the amount charged on a simple brake job was different and definitely not…read morein my favor. The quote forged my name. They also "verified" my ID when taking my credit card. In doing so the copied and kept a copy of my ID for permanent "record keeping". There is no bank, no credot card processor nor government agency that requests nor requires a permanent record of a credit card transaction. I own a credit card processor reselling business. The employees lied to my face about this. I will not return to this business and highly suggest you be wary of this establishment.

Really great service. The waiting room is very basic, I'd recommend going to a nearby business to…read morewait during service. The prices are competitive and the AAA name brings trustworthiness and reliability to place. I'd happily come back for my next service.

Brought my mother-in-law's vehicle in and let technician know about very noticeable shuddering…read morebetween gears. Holding themselves out as transmission experts, they sold her some $600+ repair. The problem was not fixed, as the shuddering continued in the days and weeks after our visit. We then brought it to two other repair shops, a statewide chain and the dealership, and after inspecting it, they both indicated there was a major transmission issue and it would likely need to be replaced. These other shops didn't try to sell us work, and didn't charge us anything, but simply used their expertise to give us an honest assessment. How refreshing. We concluded that we should just get rid of the vehicle, as a new transmission would be about $10k (based on two estimates). Therefore, the $600 we spent with AAA on the transmission a few weeks prior really was throwing good money at bad. I came back to the AAA shop for some form of consideration for this wasted money, and all the manager kept telling me is that they fixed "a" problem that existed on the vehicle, so I got something for my money, and they were off the hook. I was given a free oil change card, which seemed more like a directive to go away. I also contacted AAA corporate office about the issue, and they told me to pound sand with some templated email about the decision being "final" (despite there never being any back-and-forth on it between us). Sounds like they are proud of their sales-oriented culture. I expected more from this company, both at the shop and from their corporate response. The bottom line: AAA is a good place for an oil change at a good price (and I may return for that service), but I wouldn't trust them with anything complex. There are many better options out there.

Zero stars. They didn't double-check the brakes were working when they installed my break pads and…read morenew tires. Then my car rolled into a truck in the parking lot and into a cinder wall. They caused $6500 in damage. No one apologized or offered any assistance. I am now dealing with their insurance.

I brought my son's car in today to have a new tire put on. They put the tire on and never checked…read morethe tire or balance. When I pulled off the pressure was 37 on the new left tire, 42 on the back and 41 on the right. I called and was told they checked the tire pressure. NO WAY. I took the car to Woody's and they politely added air. Two weeks ago they tried to sell me 4 overpriced tires which I got for $200 cheaper at PEP Boys. BEWARE!

I went by Mavis mid-Sunday driving on an aired-up tire that had gone completely flat while I was at…read morework. Matt and crew had cars in several bays, but still managed to work me in. In an hour I was on my way. They did a great job and saved my Sunday, too.

They broke my console compartment cover. Assuming they were looking for the key slot. Don't know…read morehow they managed to do it, honestly. It was jammed really far back. They didn't mention it; just kept it in the fully open position so it wasn't immediately obvious to me. I know because I always keep this compartment closed, and it was closed when I handed over the keys. I was able to fish the other broken half from inside of the car's center console. But it's still seperate/broken.

Jabbar in the Battery section was professional, courteous, and patient. He could have easily sold…read moreme a battery, but he took the time to check the actual condition of the battery. I had just come from the car dealer for an oil change and was advised to replace the battery soon.... Thanks Jabbar! Unfortunately, there are still vendors inside the store. It's the phony greetings that are so annoying. Just like phone sales - ANNOYING!!! Relocate them to the back.

Its a typical Sam's club. Long lines and takes longer to get out after paying than it did shopping.read more

I got a newer fleet truck with my company. The brakes were grinding and I was concerned that they…read morewere going to fail. Grease Monkey has always been reliable, professional and prompt in giving me great service. I know that they'll make my truck safe again. Value wise, the truck is part of a fleet. The leasing company pays for all the repairs. That's great value.

Not a very good franchise. They changed my oil, but the technicians were slow, unprofessional, and…read morewere trash talking my car while servicing it. I think I'll take my business elsewhere next time. Of course, this is just a franchise, so other Grease Monkeys may be better. Edit: came back to update review. If I could give zero stars, I would, as it appears that the workers did not TIGHTEN THE OIL FILTER! Now oil has leaked all over my driveway and I'll have to go back and get it fixed. Poor service.