John turned a negative into a positive. Prompt Plumbing company was contracted by the property management to fix a leak. 1st service call - plumber failed to show up on time, Rony called 25 min after the start time to say he was running late. I cancelled as I was already missing an hour of work waiting on him and I'd have to miss more work to accommodate a 2 nd appt. 2nd time - John was sent, he was there right on time, very professional and explained the situation clearly ( easy fix) he was in a great mood and friendly at 8 a.m. He spoke highly of the company and his co-workers. I would now recommend this company to others. read more

Referred by the very trusted painter Jose Espinoza. Contacted Doug the day after Thanksgiving who promptly dispatched Ronnie to help us. Ronnie replaced a frozen compression angle valve beneath the kitchen sink that shuts off the hot water line to the dishwasher. Ronnie cleverly rigged up a temporary plug for the drain opening end of the disposer. He singlehandedly hauled the old dishwasher to our garage before I could help him. He went across town to get a new valve when all the local plumbing supply stores were closed. He installed it in very close quarters beneath the sink, repositioning the piping so that the valve was far more accessible. Tested everything thoroughly for no leaks. Prompt Plumbing is from now on my first call for any job. read more

William was fantastic! He was super kind and courteous and identified the issue right away. Through photos and videos he explained to me where the leak was coming from in the water heater and how he would fix it. He fixed the leak quickly and once again showed me through photos how he fixed it. Highly recommend! Doug was also great at communicating and coordinating repair services! read more

Professional, friendly, efficient and very reasonable priced! Rony from prompt plumbing came to help us fixing a weird pipe issue made by the previous owner. He diagnosed the problem quickly, was careful in handling of the equipment around the house and thoroughly cleaned the area after he was finished. He was very professional, very friendly and speaks very fluent English. I am super satisfied with the job and I would highly recommend this company to go with for any and all your plumbing needs. Thank you Rony & Prompt plumbing company! Your excellent service deserves five stars! read more

I really appreciated the service I received from Prompt Plumbing. From the professionalism of Doug to the hard work of William, my plumbing issue would resolve quickly with minimal stress. William was very patient and explained my plumbing issue very well. I highly recommend Prompt Plumbing to whoever needs a plumber. read more

Fantastic and professional service from John and Brandon this morning. John was able to explain in detail what the issue was. Very friendly and very PROMPT, they both showed up way before the appointment. I am impressed enough to write this review to recommend that you hire this company! read more

John and Manuel initially came to fix my wall heater, and they left fixing so much more. They ended up fixing my bathroom sink drainage, and made sure everything else plumbing related were in good shape before they left. John and Manuel were friendly, professional, and got the job done! Lastly, I really appreciated that they wore masks, gloves, and had shoe coverings on prior to entering to ensure safety and cleanliness. This gave me reassurance especially during these COVID times. read more

Prompt Plumbing Services - Plumbing Near Me - San Francisco, California

The HOA in my building uses Prompt Plumbing Services. I have worked with Ronys personally 2 times. I cannot say enough good things. Last time Ronys came after a previous plumber could not clear the clog which was stuck in between 2 units in my building. Ronys had to go to the building garage to undo some of the pipes and clear the clog from the bottom. I thought it was going to be a huge deal, but with Ronys it was a walk in the park. Afterwards he also cleaned everything up in the garage and in my apartment like nothing even happened. Each step of the way he was able to explain exactly what he was doing. Would def. recommend Ronys and Prompt Plumbing Services! read more

Prompt Plumbing Services - Plumbing Near Me - San Francisco, California

See all

Not a big fan here. Feeling overbilled. Got a notice from SFWPS that it looked like I had a leak. I poured some green food coloring into the tank of the most likely suspect and sure enough the toilet was leaking. My Property Management Company recommended Prompt. I called prompt and they did come right out. Plumber was friendly but... The plumber who came out used my green food coloring and then thoughtlessly set it down directly on my cream-colored marble counter instead of back on the carefully folded layers of paper towels he got the bottle off of - and ended up staining a nice chunk of my cream-colored marble counter green. I did eventually get that out after scrubbing and chemical soaks. He told me the drain valve was leaking and he did not have one in his truck, but he was going to the hardware store (literally 1 residential block away) to see if they had the part. He calls me from the store a few minutes later. He can't find the part, it's been upgraded on my model from the original valve. He says he probably should have taken the thing with him because without it he does not have the info he needs to identify a replacement. So I tell him: 'it looks pretty simple, hold on a sec'. I proceed to disassemble and pull the drain valve myself, take pictures of the numbers and info on the part and send it to him via text. The hardware store does not have it, he does not know how long it will take Prompt to order. He says they've been calling around while he was at the store but can't find it. I ask him if they've tried Excel Plumbing Supply and he says yes, they have. I tell him I'll go to the plumbing supply stores in the city and see if I can find it and I'll let them know what happens. He does not come back to the house. I take the entire drain valve to my friends at Excel Plumbing Supply. They hand me the replacement valve and in less than 5 minutes I have paid and am on my way home with it. Since I've already had to pull it out on my own to get their plumber the info he needed - I know how to get it back in and I don't need anything else from them. I go home and install the thing and call Prompt and let them know I don't need them to order the part or come back. They have absolutely NO idea who I am or what I am talking about. 'They were at my house?, Today?' They are confused, and weird on the phone and they sarcastically say not to worry, 'they won't order the part they have no knowledge of'. I tell them the guy did diagnose what was broken so to send me a bill for the time he spent on it when they figure out who I am. My entire time with them at the house, on the phone from the hardware store, and including the follow-up phone call took maybe 30 minutes. A year later (literally this happened in August of 2020, it is now August of 2021) they send me an invoice for 1.5 hours of work. I don't mind paying them for their time - that is only fair - BUT I do mind paying them for my time - which is what 1.5 hours feels like. I will probably pay the whole fee as it is easier than fighting their disorganization, BUT - I will not recommend them to anyone and I will be sure to share my experience with anyone who asks. read more

I sent a request 3 days ago to speak to someone based on a referral and to date no response have been received. They pride themselves on their customer service but I don't see that. I guess I need to find a more reliable company that honors their statements and commitment to helping potential customers. read more

Prompt Plumbing Service saved the day once again! John from Pablo's team is incredibly good at his job. It is clear he knows what he's doing. He is friendly and fast. We had an urgent clog and our toilet was bubbling and gurgling and making scary noises. Prompt Plumbing came quickly and fixed everything. What a relief! Thank you so much! read more

I have managed 3 separate 40+ unit, large residential buildings throughout the last 6 years. Each of these buildings had its own set of issues. After dealing with prompt plumbing once I knew they were solid. Clear communication, scheduling availability, professionalism, knowledgeable and honest. Pablo even answered his phone while on vacation to assist with an emergency I had. These guys are definitely my preferred vendors when it comes to all plumbing related issues! They have literally saved my butt more times then I care to count. When you have a plumbing emergency you can't wait around. You need professionals right now. Call prompt plumbing. Huge thanks to Pablo and Doug!! read more

Alright, so let me get started by thanking all of you for the amazing service and the superb actions taken in consideration with the pandemic with regard to health and safety. This team demonstrates the top of their game at every service call they go to. I first spoke to Darleen and she was the nicest Customer Service Rep I've ever spoken too and she made me feel comfortable with the service I was about to receive from Prompt. Trust me, we don't get that usually anymore these days. Initially, we had Fernando show up to the house in Concord and he was very kind and down earth and furthermore very professional. He appraised us for the new water heater unit and after a lengthy confirmation by my management company, the management company finally approved the work to begin by Prompt's technicians. Unfortunately at this point, Fernando had to switch out due to scheduling with another technician. Not his fault though, just took a long time to approve. The new technician arrived and his name was Ronny. He was very friendly and his skill level is above exceptional. I highly recommend him to service anyone in any similar situation. He worked rigorously and even helped me learn a few new things about my new water heater. He works very hard and put in a lot of effort to get the job done in a very timely manner. A brand new water heater is now installed because of this highly skilled service and professionalism. And even after the service, Ronny even called us back just to make sure everything was OK. And as far I now everything is still great! This is what I call quality control in service and installation; keep up with the great work and be safe!! read more

Prompt Plumbing Services is an excellent company to do business with. The owner, Pablo Boteo, was very quick in taking care of my emergency repairs. The employee that he sent to our home, Ronys Cruz, did and exceptional job researching the problem and came up with a solution. Ronys Cruz was also a pleasure to work with because he is courteous and respectful. Thank you, GM read more

Prompt plumbing failed at fixing my heater the first time, never showed up the 2nd, 3rd and 4th time. I haven't had heat in my place for over 3 weeks and they don't seem to care. Don't use them! Find someone else. read more

I had what turned out to be a minor plumbing problem. The Prompt Plumbing truck turned up only a few minutes late, but once they got in they very quickly and accurately determined the problem and fixed it. John was efficient, professional, and friendly. I want to make a note of how well he did his job. Thanks, John! If I ever need a plumber again, I will call Prompt Plumbing. read more

Weird, scammy, dishonest. I would have never even reached out about the overcharge had I just been issued a darn receipt! I reached out to several plumbers for a p trap and faucet replacement. This is how is started out- Hello Good Morning, I read your request for a plumber, our company has 16 full time plumbers we start work at 8 am. Please call me then, I can coordinate a plumber to come see you and make repairs. Richard (click to see phone number) Here is my price estimate: Price Estimate $150 hourly 6/24/2021, 1:53 PM How much to put in a new p trap (you provide parts) and to change out the kitchen faucet (we have the new one) Richard F. $325 total we will provide p-trap. Can you come tomorrow at 10? 6/24/2021, 3:31 PM Between 10 and 130? Richard F. HI Disco, YES we can.please call me, I need to get all logistical info . Address phone number please call me. (click to see phone number) So I call Dick and I swear, had I not been the person to make the phone call I would have sworn that I was on crank yankers. It was like talking to a car salesman who had enjoyed too much coffee, it took forever to give him my info, just all around weird. I was informed that they take cash or check only (inconvenient) and was quoted a $325 estimate. I DID agree to that assuming that the repair would take over an hour. The plumber showed up the next day, on time, and did the work in under 30 minutes. I was initially happy with it, so I reached out on yelp to thank them and ask for a receipt, which is typically given at the time of payment. Here's the response I got- Hello! Thank you for getting everything done so quickly today. When you have a moment could you please send an email receipt for the services today? Thanks! 11:34 AM 6/25/2021, 11:47 AM Richard F. Hi Disco, I don't think we were at your place today, in-fact I know we weren't. However we can be there today. call me please (click to see phone number) 6/25/2021, 11:57 AM We made the appointment today from 11-1. Someone came and did the work. We paid them, soooo Dick didn't apologize for being weird (again) and insisting that he hadn't done the work, despite scheduling with me less that 24 hours prior. He just went onto say that they would mail a receipt the following week. I told him that wasn't acceptable, as a reciepts are issued at the time of service. No response. Monday rolled around and I inquired again, this time mentioning that our water filter had been tweeked during the work and we would like someone to come and adjust it back to normal. I was blown off. On Wed, I inquired again this time threating to share my odd experience on yelp. I was contacted 2 days later by Darlene, who was actually quite nice. She was able to get me a receipt and offered to send someone out to fix the filter. I turned her down on the repair as it had been over a week at that point and I had someone else coming to fix it. Darlene asked me to send screenshots of my conversation with Dick. That's when I noticed that I was originally quoted $150/hr for the work. The work had taken only 1/2 hour if that. Even if with an hour minimum and a huge markup on the ptrap, that still seemed like a heavy overcharge. I asked Darlene if she could give me a cost breakdown as the receipt gave no explanation. I was ignored for 4 days until I inquired again. This is where Doug came in, who said he would "make it right". I asked Doug for an explanation of the charges and for the whole debaucle in general and he passed me off to Mark, who is apparently in charge. Mark said that Dick no longer works for them (super odd seeing as he as listed as the owner) but gave no explanation for why it would take over a week to get a receipt, why my inquiries went unanswered and why Dick had denied doing the work. He justified his charges by saying I was recorded agreeing to the $325 estimate (which is odd because I didn't argue that) and (cut and pasted directly from his email to me) - Charges: $150/hr 1) .5 hour drive from shop to materials pick-up 2) .5 hour materials gathering and drive to site a) ptrap replacement b) elbow replacement 3) 1 hour installation time So he is charging me for picking up a very common, inexpensive part that any plumbing company would have on hand AND for transit to the worksite. That's one hell of a way to justify charging someone for an extra hour of labor. Even if it were commonplace to charge for travel to the site or shop for common materials (which it isn't), he would still be overcharging me for 1/2 of work. This explanation of charges took 2 weeks to get as well. Mark just says my complaint has no standing. But you can decide for yourselves if you want to hire a company that has weird people making appointments, denies doing the work, refuses receipts and then takes a full 14 days to give you a BS explanation for their overcharge while giving no explanation for the other problems listed. Beware, folks. read more

Please stay away from this service. Very rude interaction in the call given we did not choose them for installation. The tone of the call was very different from the first time when they tried to earn the business. The initial visit was quoted 225$ when we already knew the water heater unit had to be replaced (via the plumber sent from home warranty). the diagnostic report says nothing about the issue except the unit needs a replacement. The quote was 4800$$$ and we got 1000$ less from different plumbers who got the work done in no time. Also, the plumber who I went with did not charge a insane diagnostic fee. Please watch out given they talk very nicely to earn the business and later gets into rude mode. read more

Fernando is the best! I was taking cold showers for days until Fernando showed up. He had to shut off the water to my building to switch out a cartridge behind the tile of my shower. He even had the courtesy to knock on every door in the building to let them know. He told us it would be shut off for about an hour but it was closer to 20 minutes. I'm so happy Prompt Plumbing sent out someone who sincerely cared. read more

My first Visit was with Ronnie he came out to assess the situation and had to get approval from my complex management company but then Jay came out to perform the repairs necessary. Jay was EXTREMELY professional and went above and beyond his knowledge and expertise and experience with plumbing and electrical was extremely surprising and welcomed! He could have easily said nope I can do things and left by instead he was able to do it all!!! He fixed it all in what I considered was a timely matter and with a smile! I even found him in the kitchen CLEANING MY FLOOR!!! I begged him to stop!!! He was absolutely amazing and definitely an asset to ANY BUSINESS! Richard is the scheduler I spoke with and was very kind and understanding of my needs and was able to work with me! I would definitely recommend Prompt Plumbing! They went above and beyond in my book! Thanks again Jay! read more

Prompt Plumbing Services - Plumbing Near Me - San Francisco, California

Unbelievable how incompetent the management is. They repeatedly miscommunicate, misdirect and lie too. I've needed two radiators changed since last June 2020 and still the job is not completed! It's not Ronnie's, the main plumber who has come to the house, fault. He, himself is a knowledgeable and extremely hard working and complies with what management tells him to do. The management sends the plumbers here with the wrong orders repeatedly or they don't show up at all, not even a phone call! DO NOT USE THEM FOR RADIATOR ISSUES! read more

My condo HOA uses Prompt Plumbing. We had a clogged in our unit's laundry room again so Prompt Plumbing was assigned the work to clear the clog. Once my HOA authorized Prompt Plumbing, I called and spoke with Darlene and requested Fernando Marquez because he came in April to unclogged the same pipe in the laundry room. Darlene was so understanding of the situation and made sure Fernando Marquez was the one to come to do the job. Fernando communicated with me before he arrived. He and and his partner actually was able to come earlier than the appointment time range. Similar to last time, he did a great job in clearing the clog. He also explained to me in detail of what he did to unclogged the pipe. He was able to used a 50 feet snake twice to get out a lot of slush with grease out of the pipe. I find Fernando trustworthy and has great work ethic. Hopefully the clogging issue goes away, but if it does come back again, I will most definitely hope my HOA reach out to Prompt Plumbing so I can request Fernando to do the work. read more

My husband has hired Prompt over the years as a subcontractor and we have always been pleased with their work quality and service. In the last couple years I've had some plumbing issues at my own house. Pablo sent over Doug and he took care of everything, and left no mess. They are reliable and affordable, and I highly recommend them. Great team as well! read more

John came through with precision, helped elaborate on both the issues we had throughout our house. Got both jobs done with no problem at all, and I was made aware of what exactly was going wrong with our bathroom and dishwasher. I was given advice on how to maintain the sink and dishwasher after today's fix and feel very inclined to use Prompt again for our plumbing. Thumbs up for us. read more

Prompt Plumbing is FANTASTIC! Darlene was quick to dispatch my issues and John was so friendly and knowledgeable of the issues I was having. He followed COVID guidelines - wearing booties and a mask. He was so quick to address and fix the issue thoroughly and even took the time to explain to me what the issue was in words that I could understand. As a building manager and tenant in my own building, I can't tell you enough how much it means to me to have people like John and Darlene help when you have an issue. I highly recommend Prompt Plumbing, John and Darlene for all your plumbing needs! Thank you so much! read more

Fernando came and fixed our leaking bathroom sink and was so respectful and nice! Not to mention he did great work and was finished with the job in no time! read more

Prompt Plumbing was able to organize a service call with our property manager at 8PM on Labor Day weekend to repair some broken pipework in the laundry room that caused flooding. They came on very short notice to our place down in the Peninsula and did great work and even had spare parts in their truck to help do some additional preventative work. read more

Great experience with John today! He came out to look into our kitchen sink which was not putting out the same water pressure as it had previously been. He knew the fix right away (faucet aerator) and was able to fix immediately. While he was here I also asked about an issue with our bathtub faucet and even though it wasn't the thing he came to look at he took the time to look at it with me and come up with next steps to resolve! Overall great service. Extremely friendly, professional and efficient! Was also great about Covid precautions! Can't wait until he's back to fix the tub! read more

My apartment property managers put in a work order with Prompt Plumbing because my kitchen sink was plugged and not draining correctly. Within a few hours Jay and Ishmael showed up at my front door. They immediately got to work in diagnosing the issue and fixing it. Apparently the clog was pretty far down (25+ feet) which required them to get additional equipment from their truck but overall it was still a very quick and painless process. After they had tested to make sure there was proper drainage they began cleaning the area in the kitchen where they were working - above and beyond service in my opinion. Both members of Prompt Plumbing were very friendly and professional throughout the entire experience. I can't comment on price because my apartment property managers handled that aspect, but from a quality of service perspective I would highly recommend them and use them for any future jobs. read more

When our toilet overflowed (during the shelter in place!) and we couldn't fix it with the plunger, we called our condo management service for a recommendation of someone to call and they gave us Richard's number at PP to call. When I talked to Richard, he told me that they would send someone out within 2 hours and told me what they charge. Jay actually arrived in about 1 hour and he was great! He had his mask on and all the equipment he needed to do the work. He even had booties he put over his shoes. He quickly fixed the clog and then cleaned up my toilet and took all his stuff back out in a plastic garbage bag. I can't overstate how happy I was with Jay's professionalism. I will definitely call Prompt Plumbing the next time I need a plumbing service. read more

I have now twice used the services of Prompt Plumbing and left thoroughly satisfied. John, who we had service our apartment on both occasions, could not have had superior customer service skills or technical skills, as our problems were fixed and he was easy to work with and incredibly pleasant with my family. If every time you needed someone to help you out with a problem in your home, you could have someone like John, tackling problems in your home as they arise would not feel so daunting. Thank you! read more

Jay recently replaced the water shut-off valve for our 20-unit apartment building in SF. He was extremely knowledgeable and professional. I appreciated that he kept me (I'm on the HOA Board) apprised of status updates throughout the installation process, so I could keep my fellow work-from-home residents informed of when their water would be back on. As well, when I had a question for him after the work was done, he was kind enough to give me some quick plumbing advice over the phone. Our building has worked with several plumbers over the years whom I would never call again. I would definitely call Prompt Plumbing again (and ask for Jay)! read more

Ronys was my tech, and he did a great job fixing a series of huge and very dangerous gas leaks in our apartment. He did a great job minimizing damage to our apartment while finding each leak methodically. Very pleased with his work! "Prompt" Plumbing Service might not be completely accurate, given that it took a full day after the initial appointment to actually get someone on-site to make the repairs. It seems like they have more jobs than the techs can reasonably do, leading to delays. I highly recommend Ronys, and tentatively recommend Prompt Plumbing Service with the caveat that it's likely your appointment will not start on time (maybe not even on the day you scheduled). Once the job is done, it's done right, if you get a great technician like Ronys! read more

I found this company through Yelp rather than through a friend or neighbor. Jay and Fernando are the best. They fixed a clogged pipe under the kitchen sink. They didn't just clean it, they replaced the part. They also cleared the bathroom sink. This was not the easiest task as I live in a very old home and nothing has been updated. They had to deal with a funky pedestal which provided limited access to the pipe. They managed it nonetheless. I had put off this work as the last time I had a plumber in, it cost me a fortune and the dude only plunged the toilet! Jay and Fernando actually did plumbing and went above and beyond in service, and cleaned beautifully. They did the job and at a reasonable price. No BS with this crowd; just great work by good people. I'm so happy I found them and will use them again. It was just an all round good experience. I give them my highest recommendation. read more

This is the absolute worst plumbing service I have ever dealt with. I called in the morning and they said they would have someone over between 1 and 3pm the same day. It's 3pm and I give them a call and ask if they're still coming, and they said they were behind schedule because something went wrong at another house, so they promised a plumber would be there before 5pm. By the time 5:30 comes around I call four times, leave a voicemail, and get my call denied the fifth time I call them. I never hear from them, not even an explanation. This is the most unprofessional plumbing service I have ever dealt with, and the worst part about it is I called off work to address this issue. Do NOT deal with this company. read more

My faucet was leaking a lot and my sink wouldn't drain, so my building manager called out Prompt. I arrived home after being out for what I thought was an appropriate time for them to finish, and they were still there. Ronnie, who was so nice and explained to me all that he found and that he was still working on the problem. He worked while I was there and got my sink unclogged, but had to comeback and fix the faucet when they could turn off the water to the entire building. He was great and even installed a side spray hose cause he saw I had a space for it. Way beyond what I expected. I would highly recommend them! read more

Francesco came to fix our kitchen faucet. Like the name of their service, he showed up promptly during the scheduled time. Super friendly, courteous, and he got the job done smoothly. read more

I needed a whole bunch of stuff done in my kitchen during remodeling. These guys had to work around other vendors and they were here when needed. They did a great job. read more

My home water heater unexpectedly cracked on a week day evening last week. It was a large, 18 year old heater tied to our Jacuzzi tub, not necessarily a size easily in stock. I texted Prompt Plumbing, as I had their number from a small repair they had done for us last year. I got a call back the evening within the hour. By a day later, around 24 hours to be exact, Prompt had checked out the heater and installed a brand new one. Wow! read more

young technician from Promt plumbing named Caesar came at short notice and repaired the trap and other pieces of pipe under my kitchen sink which had recently came apart. he was very courteous and professional with his attitude and work ethic. I commend him for a great job. thank you. read more