I've been to two Valvoline places now and both have been quick, efficient and very reliable. You do…read morenot need an appointment but you do need to know when they are busiest. The best thing about this oil change place is they will try to sell upgrades but do not make you feel uncomfortable about not doing it. The employees who work here have always been very professional, knowledgeable and well trained to do their jobs. Each location I've been to has been very clean and friendly. If you need an affordable, easy to go to place for an oil change, I would recommend this company.

My husband Duane, had an oil change last week. His filler box was broken in the process. I called…read morein to start a claim. I think this should be fixed by Valvoline since it was broke during his appt. I already contacted Customer Service and a claim was opened. That was last week and they said someone would contact me this week and I haven't heard anything. This is taking way too long and my husband needs to get a new part so we will just take care of it. We will not visit your business again.

Looked all over bend for a decent priced oil change, and went to another place in bend and they…read morewanted to charge $99 and so we drove over to valvoline and was able to get an oil change for $74. There wasn't anyone here and Skyler and Tatum helped us out in less then 15 minutes.

Stopped in for an oil change. They did a lot more than just an oil change: checked lights, tire…read morepressure, filled washer fluid, etc. They were courteous and professional. Their price was comparable to the others I checked, also. I will definitely be back. The only thing I'd recommend is a way to check wait times by location online. Sometimes there can be a wait and that would help me pick when to go.

I've been a customer for a while now, and the staff are consistently nice and attentive to me!…read moreSteve & Jarred are amazing and all the guys there are trustworthy and kind human beings. I trust them w my car's needs more than I do with my dealership I purchased my car from. Keep up the great work guys! My daughter brings her car to you now!

I went to this place for years. I've taken all my vehicles here but last summer decided to to NOT…read moregive them my business any longer. Every time I would go in there, the " manager" would find some reason to read me the riot act over my vehicle. Not sure of his name but he's a short, sawed off little punk with a big attitude and lil man syndrome and an even bigger mouth. I guess he thinks he's my dad because he would always ridicule me for being a few hundred miles over what their sticker says like it was his own truck. lol if it wasn't the mileage, he always found some excuse to complain. I know that I'm not the only one he treats like this because he's treated my wife this way and one of my employees. A kid with this kind of attitude act this way everywhere he goes I'm sure. Last time I went there, I had punched my card enough times that I was owed a free basic oil change. This lil fella met me in the parking lot as always to direct me to which bay they needed me. When I presented the card that showed all spaces punched, he immediately accused me of " probably punching it myself " and ho- hummed around about whether he would honor it or not. He checks the computer and asks if I've changed license plates and tells me that I've only been there one time according to his records BUT very graciously agrees to do me a favor and honor the punch card. Of course, I knew this to be inaccurate so while they were changing my oil, I looked through my glove compartment and found all of the receipts that I've saved for this truck with this license plate, proving that I had had all the punches on the card legitimately and was indeed owed a free change. Keep in mind this guy didn't come up to my window one time questioning the card. He came up to my window so many times chastising me and telling me that he was doing me a huge favor that I literally closed the window on him and told him to change the oil and leave me alone. The last time he came to my window was because I flagged him over to show him the receipts in which case he rolled his eyes and laughed a sort of smart ass snicker as he walked away. Proven to be absolutely and completely wrong,He had no desire to argue or throw is whopping 135 pounds of weight around anymore. This KID was obviously bullied in the locker room in high school, thrown out of Boot Camp or maybe rejected at a fraternity someplace because he's got a chip on his shoulder,a piss poor attitude and a strong desire to show the world how all powerful and important he is. Either way it makes no difference to me. I now take my 4 vehicles someplace else and I'm very happy with their service and not having to have a confrontation with a lil kid that's young enough to be my grandson although if he was, his attitude would be straightened out real quick, I promise. Btw, I tried several times to contact an owner or anyone that might be interested in what a punk of an employee they had but to no avail.

Couldn't give them my support enough…read more They've got amazing service, super friendly staff who treat you with respect. Prices are average but they cary Nokian tires which I prefer.

I made an appointment online due to my check engine light being on. I got a text confirming my…read moreappointment, including the reason for the appointment. I showed up and was told that the mechanic who does the diagnostics was off and they could not check my vehicle. I went to O'Reilly and had them run the diagnostic & was told that the thermostat needed to be replaced. I went back to Point S & was told they don't replace thermostats. No sorry, no recommendation on another place to go--I am from out of town, nothing. I called Midas, got a same day appointment & the work was done in no time. They were friendly, efficient & I would highly recommend them. I received a text from Point S a day later asking why I didn't show up for my appointment. Terrible customer service.

I'm so sick of going to the big corporate lube shops. Several years ago I started changing my own…read moreoil again but the hassle of having to recycle it from home got annoying. So I gave these guys a shot and I was so happy I did. They didn't try to upsell me with needless services using a scare tactic that if I didn't do it my motor would blow up. In fact, the lead tech came into the office with a grimace on his face in what looked like preparation for an argument from me about what was recommended. I read my owners manual and was aware of the need for full synthetic oil. He seemed relieved when I agreed with him on the synthetic oil and the cost of it. There was no attempt to upsell me at all and consequently I go back here every time I can and recommend them to anyone who needs a referral to a good lube shop. Good news: after they put up the Phillips 66 sign I was nervous that they had been bought up by a big oil company... which they may have... But my wife took her car in a couple weeks ago and found the same great, no-BS service remains. They're really friendly guys that work there, too.

I used the self-serve car wash, which is part of the Clean Lube business. Did not get my oil…read morechanged. - Two bays. - LOUD coin machine/controller. Yells at you - in Spanish no less - with every drop of a quarter into the machine. Why, people can't see the display right in front of them, indicating how much money they've deposited? Then it screeches during the last minute of your time. THEN it further assaults your ears after time has expired, demanding you move your car out of the bay. I'd rather drive a dirty car than put up with that abuse. - Besides, you'll have a dirty car anyway because the water pressure is substantially lower than at other self-serve car washes. - The good news is that it's only $2 for 4 minutes. Or free with an oil change.

Tom is awesome! Never goes over what was quoted and I've yet to have an issue with any of the…read morerepairs he's done on my Sequoia over the years. Friendly and professional. Highly recommend!

I have a 2014 Dodge Challenger and I wont take my car anywhere else. Tommy is my car Dr. and very…read moretrustworthy!!!

Wow! Definitely get your auto care here! I woke up this morning with a flat tire and Goodyear took…read morecare of it for me free of charge. I am beyond grateful for them doing that for me. Thank you AJB, thank you Goodyear! You guys are the best. I wish I lived in Bend so I could come here whenever I need - but people of Bend, come here!

Goodyear Auto Care is a well-run operation that delivers what you need: quality tires and service…read moreefficiently and at a reasonable price. My set of tires cost even less than usual with Goodyear's partnership with USAA to provide discounts to their members. I made an appointment and within 45 minutes after arriving, I was on my way with new shoes on my car. Oh, and you recall the civil unrest last summer? Goodyear management came out publicly in support of human dignity and rights. That right there made up my mind to put Goodyear tires on my car - the USAA discount was just a bonus.

I DO NOT TRUST THIS MECHANIC…read more Darryl Henry had my vehicle for nearly four months and failed to deliver on the job I paid him for. I brought it to him in August 2024 with one simple request: fix the check engine light and make the car roadworthy so I could sell it. Instead, I spent over $2,100 on unnecessary repairs, endured months of delays, and was left in the exact same place I started--with a still-broken vehicle. Darryl repeatedly assured me that the repairs he recommended would resolve the issues, but every time I got the car back, the check engine light came right back on. He charged me for additional fixes that didn't need to be made and ultimately failed to complete the original repair I requested. Despite knowing I was on a tight timeline, he made no effort to expedite the process, leaving me to chase him constantly for updates while enduring incredible inconvenience and frustration. In the end, I was left with nothing but wasted time and money. Darryl's lack of follow-through, honesty, and professionalism caused me months of stress, and I've completely lost trust in him. I do not trust this mechanic, and I have no respect for his integrity. If you're looking for a mechanic who is honest and reliable, look elsewhere. Darryl Henry made big promises but left me with nothing but financial loss, wasted time, and a still-broken car. Save yourself the frustration--DO NOT TRUST THIS MECHANIC.

DO NOT GO HERE I was…read morecharged 2,000 by Darrel and he put all old parts in my car and left broken ones in as well. Save your time and money and go elsewhere.

They charge over $400 to troubleshoot both of my rear doors & replace 2 rear light bulbs…read more They gave me the quote to repair the doors in the afternoon, I declined. Stating that I'd pick up the vehicle at 5pm. The only time I could get a ride. It was dark when I got the vehicle just as they closed. When I arrived home I discovered that both back doors were disassembled with parts covering the floor (see photos). They were closed for the weekend so I had to rent a vehicle for my family as my van was now only a 2 seater. And I'd be without the vehicle again to get the door reassembled. They reimbursed me $39 for my inconvenience (their stated cost to put the doors back together). Months later I was shown (see photos) that they reversed the wiring for the brake light & turn signal. All this time I had only one brake light and no right turn signal thanks to their 'repair'. Two trips to new mechanic required to get it in working order .

If you happen to have to go here because shops are busy, get everything in writing immediately…read more They tote "family" business. it's a smile and wink in the beginning but that is not what happens. awful experience leaving me with a headlamp that was already to be Installed and I've been waiting so I can travel to cancer treatment. said I hung up on her.... I was at the oncologist awful awful experience